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Grand Isla Navidad Resort

Certificate of Excellence
Circuito de los Marinos S/N | Fracc. Isla Navidad, Isla Navidad 28838, Mexico (Formerly Wyndham Grand Isla Navidad)
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Grand Isla Navidad Resort
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Ranked #1 of 1 Hotels in Isla Navidad
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
ExpatMom4 Puerto Vallarta, Mexico
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380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Puerto Vallarta, Mexico
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 days ago NEW

We go to this hotel every year. sometimes are better then others, however this past trip the food was so so bad and the lack of options made it very hard for us with young kids. First off I have to say the resort is very pretty.) It is clean and the kids love the pools with the water slides!... More 

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IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this review
Google Translation

Gracias por sus comentarios referente a su reciente estancia en Grand Isla Navidad Resort. Por favor, acepte nuestras disculpas por... More 

Calgary, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just got back last night - having spent a week at Grand Isla Navidad. We needed a week of complete downtime, and that's exactly what we got. The resort was between "peak" seasons so there was hardly anyone there. We often had the pool to ourselves. The facility was great, the food was great, the service was great. We... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

We want to thank you for your comments. It is always good to hear that our customers have had perfect vacations and are pleased with our service. These kind of comments make us reinforcing our commitment with our clients and the joy of been part of the Grand Isla Navidad Resort. It is with pleasure that we will be sharing... More 

Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 15, 2015

We have stayed in the Grand Isla marina a number of times and find it to be a decent marina with okay amenities, though for the price they ask it's not that great a deal. The showers could stand a definite improvement (hooks, drains that drain, hot water), and the WIFI is very poor. The restaurants at the hotel are... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding Marina and Hotel service. We would also like to thank you for your valuable comments regarding the areas where we can improve, be sure that your feedback will help us to offer a better experience to our guests. We also appreciate your comments regarding... More 

Toronto
Top Contributor
60 reviews 60 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 13, 2015

This was an absolutely brilliant experience. We enjoyed this two-week Sunwing trip during one of the quietest weeks of the year, followed by Semana Santa, one of the busiest weeks of the year-both were "grand" experiences. Since the incredible staff are such a wonderful part of this stunning hotel, I would like to thank them up front for their warmth,... More 

Was this review helpful? Yes 3
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to go into so much detail and share your experience with the online community. We are very delighted to hear that you have had such wonderful and memorable vacation. Your comments of the property and service are gratifying for all the staff including myself and gives us more reasons to continue providing personalized and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

Our family of 4 and another family of 4 really enjoyed our one week all inclusive trip. We really enjoyed the rooms, scenery and staff. Luis was amazing everyday at lunch--- he really took care of all of us and made sure our kids were happy and fed. Diego was super friendly and helpful in the restaurant. We also really... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

It was very rewarding to receive your positive comments regarding your recent stay with us. I am pleased to hear that you have enjoyed your stay with us, but specially the warmth and friendliness of our people, which is definitely our most important asset. I will be glad to share your comments with entire team and especially with Luis and... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

We have just arrived from a fantastic vacation that we have spent at Isla de Navidad Hotel. I would like to describe in detail our pleasant experience that we have had. When we've arrived at the airport the driver took us out to the hotel. The ride lasted half an hour, but we wished it lasted longer. The driver was... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to share with us your comments concerning your visit to the Grand Isla Navidad Resort. I am very happy to hear that you had a wonderful and memorable vacation, which only gives us more reasons to continue providing personalized and friendly service in our beautiful property. It is with pleasure that I will be... More 

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 10, 2015

The service we received was terrible! We chose this property based on the reviews. The property was beautiful but is in need of a make over. We felt completely ignored and we even spent close to $300 in tips trying to get service even though we were all inclusive and tipping was already included. The restaurants were nice and we... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for taking the time to share with Trip Advisor´s members your comments concerning your stay at Grand Isla Navidad Resort. We are committed to ensure our customer´s satisfaction at Isla Navidad Resort, and we are very sorry that we didn´t meet your expectations. Please accept my apologies for the inconvenience that you have experienced with the... More 

Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

We spent a week here just before Easter. The rooms are a bit dated but comfortable. We did not have a room safe and the hotel seemed unable to provide one or change our room. They offered access to the lobby safe. The food was very good, pool area lovely. They could have more umbrellas for shade. Service was generally... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your comments. We are very happy to hear that you have had a lovely stay with us. We also appreciate your valuable comments regarding the areas that where we can improve and I would like to mention that we have already 80 fully renovated rooms that offer better comfort for our guests and we are... More 

beaumont ab canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 31, 2015

bus transfer was easy and about 20 mins. long windy road up to hotel so you dont want to be sick for this trip! check in was smooth. got a room in the smoking section which made me very happy!! rooms are gorgeous but balcony view from my room was limited. one must put credit card down for use of... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor. It is nice to hear that in overall you have enjoyed your peaceful and relaxing vacation and I really appreciate your comments regarding the areas where we can improve. I would like to use this opportunity and mention that we do have different dining options; as you have already mentioned... More 

Toronto
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2015

We just spent a week at Grand Isla Navidad Resort, and fell in love with that place. Our room was spacious and comfortable, the food was delicious, there were tons of activities to do, and the staff was extremely friendly. For those who like to explore, there are also many pretty towns not too far from the resort. We were... More 

Was this review helpful? Yes 3
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

I would like to thank you for sharing with Trip Advisor's community your comments about your recent stay at the Grand Isla Navidad Resort. I’m glad that you have enjoyed your stay with us, but especially the warmth of our people, which is our most recognized hallmark; it is with pleasure that we will be sharing your kind comments with... More 

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