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Grand Isla Navidad Resort

Certificate of Excellence
Circuito de los Marinos S/N | Fracc. Isla Navidad, Isla Navidad 28838, Mexico (Formerly Wyndham Grand Isla Navidad)
Hotel amenities
Grand Isla Navidad Resort
Best prices for: 1 room 1 guest
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Ranked #1 of 1 Hotels in Isla Navidad
Certificate of Excellence 2014
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374 reviews from our community

Traveler rating
    205
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    37
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed in the Grand Isla marina a number of times and find it to be a decent marina with okay amenities, though for the price they ask it's not that great a deal. The showers could stand a definite improvement (hooks, drains that drain, hot water), and the WIFI is very poor. The restaurants at the hotel are... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding Marina and Hotel service. We would also like to thank you for your valuable comments regarding the areas where we can improve, be sure that your feedback will help us to offer a better experience to our guests. We also appreciate your comments regarding... More 

Toronto
Top Contributor
58 reviews 58 reviews
23 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

This was an absolutely brilliant experience. We enjoyed this two-week Sunwing trip during one of the quietest weeks of the year, followed by Semana Santa, one of the busiest weeks of the year-both were "grand" experiences. Since the incredible staff are such a wonderful part of this stunning hotel, I would like to thank them up front for their warmth,... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to go into so much detail and share your experience with the online community. We are very delighted to hear that you have had such wonderful and memorable vacation. Your comments of the property and service are gratifying for all the staff including myself and gives us more reasons to continue providing personalized and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Our family of 4 and another family of 4 really enjoyed our one week all inclusive trip. We really enjoyed the rooms, scenery and staff. Luis was amazing everyday at lunch--- he really took care of all of us and made sure our kids were happy and fed. Diego was super friendly and helpful in the restaurant. We also really... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We have just arrived from a fantastic vacation that we have spent at Isla de Navidad Hotel. I would like to describe in detail our pleasant experience that we have had. When we've arrived at the airport the driver took us out to the hotel. The ride lasted half an hour, but we wished it lasted longer. The driver was... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to share with us your comments concerning your visit to the Grand Isla Navidad Resort. I am very happy to hear that you had a wonderful and memorable vacation, which only gives us more reasons to continue providing personalized and friendly service in our beautiful property. It is with pleasure that I will be... More 

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The service we received was terrible! We chose this property based on the reviews. The property was beautiful but is in need of a make over. We felt completely ignored and we even spent close to $300 in tips trying to get service even though we were all inclusive and tipping was already included. The restaurants were nice and we... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for taking the time to share with Trip Advisor´s members your comments concerning your stay at Grand Isla Navidad Resort. We are committed to ensure our customer´s satisfaction at Isla Navidad Resort, and we are very sorry that we didn´t meet your expectations. Please accept my apologies for the inconvenience that you have experienced with the... More 

Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a week here just before Easter. The rooms are a bit dated but comfortable. We did not have a room safe and the hotel seemed unable to provide one or change our room. They offered access to the lobby safe. The food was very good, pool area lovely. They could have more umbrellas for shade. Service was generally... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your comments. We are very happy to hear that you have had a lovely stay with us. We also appreciate your valuable comments regarding the areas that where we can improve and I would like to mention that we have already 80 fully renovated rooms that offer better comfort for our guests and we are... More 

beaumont ab canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

bus transfer was easy and about 20 mins. long windy road up to hotel so you dont want to be sick for this trip! check in was smooth. got a room in the smoking section which made me very happy!! rooms are gorgeous but balcony view from my room was limited. one must put credit card down for use of... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor. It is nice to hear that in overall you have enjoyed your peaceful and relaxing vacation and I really appreciate your comments regarding the areas where we can improve. I would like to use this opportunity and mention that we do have different dining options; as you have already mentioned... More 

Toronto
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just spent a week at Grand Isla Navidad Resort, and fell in love with that place. Our room was spacious and comfortable, the food was delicious, there were tons of activities to do, and the staff was extremely friendly. For those who like to explore, there are also many pretty towns not too far from the resort. We were... More 

Was this review helpful? Yes 2
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

I would like to thank you for sharing with Trip Advisor's community your comments about your recent stay at the Grand Isla Navidad Resort. I’m glad that you have enjoyed your stay with us, but especially the warmth of our people, which is our most recognized hallmark; it is with pleasure that we will be sharing your kind comments with... More 

Huntington Beach, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you are seeking a place to re-connect with someone, seal a connection, or just revel in terrific connection; here is a place for you. If you are into water sports like fishing or snorkeling or kyacking or jet skiing, or swimming; here is a place for you. If you are into hammock napping, sun rise yoga or a spa... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

I would like to thank you for taking the time to share with Trip Advisor's members your comments regarding your stay at the Grand Isla Navidad Resort. I was delighted to hear you had an enjoyable time at our hotel. I will share your comments with all the Associates to let them know they contributed to create unforgettable memories for... More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed March 13, 2015

The front desk employees have bad customer service. The hotel does not have internet in the rooms and when you advise them of it they tell you to use their business center or sit in the lobby for internet service, they tell you there is nothing they can do about the internet service. So, you cannot check email or watch... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding our property and the service, which we will review objectively to improve any areas of opportunity. We apologies for the inconvenience with insufficient WIFI speed and we understand your point of view. We have done everything possible to improve this situation by actualizing our... More 

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