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Grand Isla Navidad Resort

Certificate of Excellence
Circuito de los Marinos S/N | Fracc. Isla Navidad, Isla Navidad 28838, Mexico (Formerly Wyndham Grand Isla Navidad)
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Grand Isla Navidad Resort
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Ranked #1 of 1 Hotels in Isla Navidad
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Allan D Courtice, Canada
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Courtice, Canada
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we stayed here for a week and had a standard deluxe room that overlooked the pool area Very nice room with fabulous bathroom Ornate and luxurious. Wonderful property to wander around with a huge winding pool and its own little bay with shade and hammocks plus attached to a marina with some lovely yachts. Restaurants were terrific especially the Antonio's... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your comments, it is always a pleasure to hear that our guests have had a wonderful vacation at our property. The Grand Isla Navidad Resort, our Team and Myself Personally look forward to receive you in the near future. Sincerely, Juan Carlo Rincones General Manager More 

san antonio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would like to thank Juan Carlo and his entire staff for a wonderful week of vacation that we just experienced in Isla Navidad. The entire week we were pampered and taken care of by the wonderful staff as they remembered our names and made special treats for us. On day one we were received at the Front desk with... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to share with us your comments concerning your visit to the Grand Isla Navidad Resort. Comments like this encourages us to continue providing the personal touch that distinguishes our property, which is the People’s friendliness and will to go the extra mile, making our team one of the best in the industry, it is... More 

Palm Beach, Queensland , Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I haven't been there in a decade but I understand it hasn't changed a bit. It's a gorgeous property, but oddly, it was nearly empty when I was there. I hear it's often like that. Great staff and really good food too. Only an hour from Manzanillo International Airport and just a quick boat ride into the historical and quaint... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

On behalf of all the Team, thank you very much for taking the time to share your comments about your recent visit to the Grand Isla Navidad Resort. It is always a pleasure to hear that our guests have had a wonderful vacation at the Grand Isla Navidad Resort. We would like to thank you for your preference and hope... More 

Puerto Vallarta, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 25, 2015

We go to this hotel every year. sometimes are better then others, however this past trip the food was so so bad and the lack of options made it very hard for us with young kids. First off I have to say the resort is very pretty.) It is clean and the kids love the pools with the water slides!... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, Gerente at Grand Isla Navidad Resort, responded to this review
Google Translation

Gracias por sus comentarios referente a su reciente estancia en Grand Isla Navidad Resort. Por favor, acepte nuestras disculpas por... More 

Calgary, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 26, 2015

We just got back last night - having spent a week at Grand Isla Navidad. We needed a week of complete downtime, and that's exactly what we got. The resort was between "peak" seasons so there was hardly anyone there. We often had the pool to ourselves. The facility was great, the food was great, the service was great. We... More 

Was this review helpful? Yes 2
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

We want to thank you for your comments. It is always good to hear that our customers have had perfect vacations and are pleased with our service. These kind of comments make us reinforcing our commitment with our clients and the joy of been part of the Grand Isla Navidad Resort. It is with pleasure that we will be sharing... More 

Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 15, 2015

We have stayed in the Grand Isla marina a number of times and find it to be a decent marina with okay amenities, though for the price they ask it's not that great a deal. The showers could stand a definite improvement (hooks, drains that drain, hot water), and the WIFI is very poor. The restaurants at the hotel are... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding Marina and Hotel service. We would also like to thank you for your valuable comments regarding the areas where we can improve, be sure that your feedback will help us to offer a better experience to our guests. We also appreciate your comments regarding... More 

Toronto
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed April 13, 2015

This was an absolutely brilliant experience. We enjoyed this two-week Sunwing trip during one of the quietest weeks of the year, followed by Semana Santa, one of the busiest weeks of the year-both were "grand" experiences. Since the incredible staff are such a wonderful part of this stunning hotel, I would like to thank them up front for their warmth,... More 

Was this review helpful? Yes 3
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to go into so much detail and share your experience with the online community. We are very delighted to hear that you have had such wonderful and memorable vacation. Your comments of the property and service are gratifying for all the staff including myself and gives us more reasons to continue providing personalized and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 11, 2015

Our family of 4 and another family of 4 really enjoyed our one week all inclusive trip. We really enjoyed the rooms, scenery and staff. Luis was amazing everyday at lunch--- he really took care of all of us and made sure our kids were happy and fed. Diego was super friendly and helpful in the restaurant. We also really... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

It was very rewarding to receive your positive comments regarding your recent stay with us. I am pleased to hear that you have enjoyed your stay with us, but specially the warmth and friendliness of our people, which is definitely our most important asset. I will be glad to share your comments with entire team and especially with Luis and... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 11, 2015

We have just arrived from a fantastic vacation that we have spent at Isla de Navidad Hotel. I would like to describe in detail our pleasant experience that we have had. When we've arrived at the airport the driver took us out to the hotel. The ride lasted half an hour, but we wished it lasted longer. The driver was... More 

Was this review helpful? Yes 3
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to share with us your comments concerning your visit to the Grand Isla Navidad Resort. I am very happy to hear that you had a wonderful and memorable vacation, which only gives us more reasons to continue providing personalized and friendly service in our beautiful property. It is with pleasure that I will be... More 

Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 10, 2015

The service we received was terrible! We chose this property based on the reviews. The property was beautiful but is in need of a make over. We felt completely ignored and we even spent close to $300 in tips trying to get service even though we were all inclusive and tipping was already included. The restaurants were nice and we... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for taking the time to share with Trip Advisor´s members your comments concerning your stay at Grand Isla Navidad Resort. We are committed to ensure our customer´s satisfaction at Isla Navidad Resort, and we are very sorry that we didn´t meet your expectations. Please accept my apologies for the inconvenience that you have experienced with the... More 

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