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All 3 Llandrindod Wells hotels

Glen Usk Hotel

South Crescent, Llandrindod Wells LD1 5DH, Wales
Hotel amenities
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Glen Usk Hotel
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A recent review
5 of 5 stars reviewed 6 days ago
shell66663 Leeds, United Kingdom
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83 people have reviewed this hotel

Traveler rating
    9
    34
    14
    10
    16
See reviews for
8
26
9
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

i would like to say thanks for a great time. helen the mangeress told us when we arrived that the dj had phoned and said that he was ill so she phoned round trying to get a replacement and when she couldnot she went home for her own music system and brought it in we would also like to say... More

Was this review helpful? Yes
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I arrived here on 31st March 2014, on an Alfa 4 night tour and really enjoyed my stay. Helen and the rest of the staff ensured a warm and welcoming atmosphere and the food was lovely, with very generous portions. Good choice both at breakfast and dinner. I requested a quiet room and was lucky enough to be allocated a... More

Was this review helpful? Yes
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2013

this is the 3rd time that i have been . went this time with hubby and daughter, grandson ,the manager and staff are so welcoming they make you feel like family. my daughter and myself along with 2 friends are hoping to go in april . so to helen and the rest of the staff .from the ladies of leeds... More

Was this review helpful? Yes
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you for your very kind review of your stay with us recently. I was extremely pleased to read your positive comments and have passed these on to Helen and his team who I know will appreciate the feedback. Your comments certainly reflect what we strive to achieve so thank you again. We certainly look forward to welcoming you back... More

Inverclyde, Scotland, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 25, 2013

Had a stay here recently with my family and overall our holiday was great and hotel was okay. Hotel is aesthetically very tired and in real need of upgrading in every respect, however, staff did not tire in trying to please. Dining Room staff were very attentive and patient however busy they were. Special mention to Brian, who was a... More

Was this review helpful? Yes 3
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our hotel and your kind comments regarding our staff. We have an ongoing maintenance programme across our hotel group and agree there are some areas which need upgrading, however we pride ourselves on the level of service and hospitality provided and which does help us to overcome this and your... More

norfolk
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 16, 2013

Have just returned from a Friday to Monday holiday at this hotel travelling with Grand UK. The hotel is extremely shabby and in need of complete urgent refurbishment. The staff at the hotel were excellent, especially Helen, the manager, considering the conditions they are working with. Arrived and was allocated room 308 on third floor, walk in and the smell... More

Was this review helpful? Yes 2
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you for taking the time to provide us with your constructive feedback, following your recent stay with us. It was disappointing to hear that the hotel did not meet with your expectations on this occasion. Your feedback is extremely important to us and we really do value your custom as such I offer my sincere apologies for any inconvenience... More

Leicester, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013

Stayed at this hotel for two nights, not nice at all. The room cost £90.00 per night and can't see how this hotel can justify this the room was shabby large cracks on walls, dark stains on ceiling. And to top it off when you ran the hot water for the bath it came out brown not nice at all.... More

Was this review helpful? Yes 2
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you very much indeed for your feedback following your recent stay with us. I was naturally most disappointed to learn that you had an unsatisfactory stay and certain aspects of the hotel failed to meet with your expectations and I would like to begin by saying that we do take all feedback seriously. We do believe that we offer... More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 23, 2013

the Glen Usk Hotel is a lovely old hotel, certainly needs a bit of TLC, but could not fault anything about it. Staff were excellent and could not do enough for you. The room I was in (117) was big, clean and looked on to the park . The food was excellent, and the choice was exceptional. Keep up the... More

Was this review helpful? Yes 1
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you for your recent review of your stay with us recently. I was pleased to read your positive comments. Thank you once again for your custom and we certainly hope you will be back to stay with us again at some point in the future. With Kind Regards More

Holmes Chapel
Top Contributor
65 reviews 65 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 10, 2013

One thing about British hotels which I cannot tolerate is the anonymity of the manager. Nothing could be more different here. Helen Morgan is a star for me. Ever present either at reception or helping in the restaurant with her lovely smile and great sense of humour. All the other staff I met were equally friendly and helpful. Look beyond... More

Was this review helpful? Yes 2
Gemma A, Manager at Glen Usk Hotel, responded to this review

Many thanks for taking the time to write a review of your recent stay. We know there are certain areas and rooms that need upgrading but as you state, our rooms are clean, and our staff are proud to work at the Glen Usk which is reflected in their manner whilst at work, which in turn helps guests to enjoy... More

Grimsby, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 7, 2013

Myself and a friend stayed at the Glen Usk on a National holidays five day trip. The hotel is well situated in Llandrindod Wells and is large and well staffed. The rooms are light and airy with tea and coffee making facilties, tv and wifi access. We had a twin room and it was large enough for two. (We were... More

Was this review helpful? Yes 1
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you for your positive feedback. It is nice to get complementary comments along with the constructive comments and it was pleasing to read you had enjoyed your stay. More

Milton Keynes, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 25, 2013

Stayed here for just one night on our way home. Very welcoming hotel with friendly and helpful staff. We didn't eat here in the evening but other people gave a good report, we had breakfast and that was fine. This hotel is was it is , quite large and very old, it must be a difficult job just keeping the... More

Was this review helpful? Yes
Gemma A, Manager at Glen Usk Hotel, responded to this review

Thank you for your recent review of your stay with us recently. I was pleased to read your positive comments and have passed these on to Helen and her team who will be pleased to read them. We certainly agree that there are rooms and areas within the Glen Usk which need attention and as such have an ongoing maintenance... More

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Additional Information about Glen Usk Hotel

Also Known As:
Glen Usk Hotel Llandrindod Wells, Wales
Address: South Crescent, Llandrindod Wells LD1 5DH, Wales
Location: United Kingdom > Wales > Powys > Llandrindod Wells
Amenities:
Hotel Style:
Ranked #3 of 3 hotels in Llandrindod Wells
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Located in the centre of Llandrindod Wells, overlooking Temple Gardens the Glen Usk Hotel offers a warm welcome for all visitors, whether the group or coach visitor, conference delegate, independent or family holiday makers and business visitors. The hotel boasts a restaurant overlooking the gardens with a fine table d'hote menu and a spacious lounge bar with access onto the ornate veranda. Entertainment for residents is held on a regular basis. There is a lift to all floors. ... more   less 
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