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Glen Usk Hotel

South Crescent, Llandrindod Wells LD1 5DH, Wales
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Glen Usk Hotel
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Glen Usk Hotel
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137 reviews from our community

Traveler rating
    17
    60
    25
    13
    22
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12
43
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20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
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English first
  • All months
    (137)
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    (29)
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    (50)
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    (49)
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    (9)
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West Yorkshire, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

food nill, rooms no heating, room 102 cold. been fire on carpet.shower was need of takeing out. was screw screwed in so you can turn to hot and cold.my wife got verey hot shower hot hot till i tride to turn down to colder. if older poeple didnot no wot to do would have been scolderd with hot warter helth... More 

Was this review helpful? Yes 1
Wellingborough, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel was a 2star but the service and the staff were 5 star as was the food.I found the décor a bit tired in the bedrooms but downstairs was lovely. The manageress couldn't have been more helpful with my dietery wishes.

Was this review helpful? Yes 1
Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We went to the Glen usk last Monday, we were met by the Manager Helen, what a lovely lady, hotel needs a bit of TLC. but most British ones do, the room was good warm and clean, the food was brilliant, only grouse was that we wish that at servings they would alternate the tables, we were on Number 1,... More 

Was this review helpful? Yes 1
Ryde, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 20, 2015

very run down in all areas. staff not at all what you expect managers who in no way match the image you would expect. Food at breakfast cold. waiting staff appear to have had little or no training but when you look at both hotel manager/restaurant managers this is no suprise

Was this review helpful? Yes 10
Exeter, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 10, 2015

Have been to this hotel several times this time stayed there over Christmas, the Manageress and staff are all very friendly, helpful, hard working and much improved than the last time we stayed. There was an excellent choice of food, always served hot and you did not have to wait long which is a credit to the chef. The entertainment... More 

Was this review helpful? Yes 3
coventry
Contributor
16 reviews 16 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 7, 2015

19 of us went to the Glen Usk for New Year. You cannot fault the food or staff, very friendly, hard working, and plenty of choice, served quick and hot.. Half of our party were cold in the rooms, and half too hot. I heard they had 2 heating systems, so this was the reason. The windows in my room... More 

Was this review helpful? Yes 2
Middlesbrough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 6, 2015

we went to the glen usk from 30th December 2014 to the 2nd January 2015 on a bus trip the hotel staff made us feel that nothing was too much for them to do anything you wanted all you need to do is ask and they sorted it out the meals were excellent served quickly hot and varied the bedrooms... More 

Was this review helpful? Yes 2
Leicester, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 21, 2014

Great experience. Large room for 3 friends. Enjoyed the bar and breakfast too. It is a bit dated in décor but fine for a place to sleep. Useful car park at rear, between shops. Beautiful lake and rockpark nearby.

Was this review helpful? Yes 3
Rhondda, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 4, 2014

Not bad bit dated room very basic, but only used it to sleep.bar expensive breakfast very tasty . entertainment on but i think that was because they had a coach party of austrailians in. overall a very average hotel.

Was this review helpful? Yes 2
Manchester, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2014

Hi returned from a weekend stay in a party of 8. We had a fantastic time. Hotel and staff were great, friendly and thoroughly enjoyed my stay. We had entertainment on the Saturday night and he was very good got all the crowd going. The food was outstanding and would definitely return.

Was this review helpful? Yes 2
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this review

Thank you for taking the time and trouble to leave your positive feedback it was pleasing to read that overall you enjoyed your stay. We certainly hope you will be back to stay with us again at some point in the future. More 

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