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Glen Usk Hotel

South Crescent, Llandrindod Wells LD1 5DH, Wales
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1 room 1 guest
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164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Llandrindod Wells, United Kingdom
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Rather a run down hotel, in desperate need of a facelift. However, whereas one could perhaps cope with tired decor and poor quality rooms, there is no excuse for poor customer care from some staff. Maybe a customer relations course would be useful, on how to provide a welcoming and friendly face to their guests. I would not recommend this... More 

Was this review helpful? Yes 3
Ashford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago

Ok my Letter of Complaint was ignored so here goes. Hotel is a dump of the highest order.On arrival steps and front area caked in fag butts. We saw manageress lady chucking her cigs on the floor depite a bin being feet away at one point. As soon as you walk in there is a horrid stench of stale ciggarette... More 

Was this review helpful? Yes 7

Travelers are raving about these Llandrindod Wells hotels

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Awful hotel don't bother. Staff in restaurant inefficient and rude. Booked dinner. First course soup and asked for roll. Eventually came after soup finished. Even worse main course was roast with seasonal veg. Again veg brought after Is eaten everything on the plate despite my asking for the veg several times. Would not consider staying here again even if was... More 

Was this review helpful? Yes 7
Leeds, United Kingdom
Level Contributor
121 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Glen Usk appears to me, that it is surviving.........just. It is very apparent that money needs to be spent to bring the accommodation up to scratch. BUT this would surely mean increasing prices to pay for it. I would guess that the coach companies,on which this hotel relies upon, would probably look elsewhere.It may even be owned by the... More 

Was this review helpful? Yes 2
Carmarthen, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To dwell on the good points first: - nice staff, especially in the restaurant - satisfying breakfast, hot and freshly cooked - spacious bedroom (I travelled solo but was put in a twin room). Clean spacious bathroom, well-lit (two windows). - good value. I paid £25 per night B&B. In other places, say Aberystwyth, you would get put into a... More 

Was this review helpful? Yes 2
Bath, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Glen Usk a couple of years ago on a trip booked by a friend. This time it was booked by work and my heart sank. It is mainly used by dispirited looking elderly tour groups. The hotel is now so shabby. The best use for the foul tasting powdered coffee sachets in the room is to... More 

Was this review helpful? Yes 7
London
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed there last week with Grand UK Holidays and my three pals. The food is good, though deserts - roly poly pudding - bread and butter pudding -needed a lot to be desired. Service was prompt in dining room although they had three coaches in.We have two single rooms in the attic, and two single rooms on first floor. The... More 

Was this review helpful? Yes 2
manchester
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here as part of a National Holiday Break. OK from outside...looks very 'Art deco'...BUT......When checking in we had to queue....through the door and outside into the street !!!. Only 1 'Coffin Style ' lift for 3 floors.....2 people and 2 small cases and the lift were'nt going anywhere; We were given the 'Rising Damp' room...ie; Attic;......smelly ...had to open... More 

Was this review helpful? Yes 2
Haverfordwest, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a least the fourth time we have stayed at this hotel and have always found it good value for money. True, the grand old lady is in need of a facelift but the location is ideal in the centre of town and opposite a mall park. The staff have always made us feel at home and the breakfasts... More 

Was this review helpful? Yes 1
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this review

Thank you for taking the time and trouble to leave your positive feedback it was pleasing to read that overall you enjoyed your stay. We certainly hope you will be back to stay with us again at some point in the future. More 

Bedfordshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 18, 2015

have just come back from a 5 day coach holiday and had an extremely pleasant stay. the hotel is dated but clean and comfortable. the staff are courteous, professional and very accommodating. meals were hot, plentiful and a different menu every day and served by the very efficient Brian and staff. Helen the manageress was a lovely lady who waved... More 

Was this review helpful? Yes 1
Gemma A, Guest Relations Manager at Glen Usk Hotel, responded to this review

Thank you for taking the time and trouble to leave your positive feedback it was pleasing to read that overall you enjoyed your stay. We certainly hope you will be back to stay with us again at some point in the future. More 

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