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All 1 Cuckfield hotels

Ockenden Manor Hotel & Spa

Ockenden Lane, Cuckfield RH17 5LD, England
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79%
Ranked #1 of 1 hotels in Cuckfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Herman P London, England, United Kingdom
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  • Reviews (377)
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377 people have reviewed this hotel

Traveler rating
    193
    104
    46
    23
    11
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44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • Any
English first
Purley, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Spoke to someone at this pompous hotel today with a view to booking rooms for my daughter's wedding next year, June 2015. Was told I would have to pay, the FULL amount now if I booked the suite and 6 rooms. Excuse me! It's nearly a year away. So they would have my money for all that time and make... More

Was this review helpful? Yes 1
OckendenManor, Manager at Ockenden Manor Hotel & Spa, responded to this review

To confirm individual reservations we have for many years required the 1st night as a deposit and your statement is incorrect regarding refunding cancellations, Our cancellation policy is 4 days prior to arrival and we will automatically refund your deposit. More

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my wife booked the hotel through a spa package to celebrate our 1st wedding anniversary. In my view the level of customer service at the hotel, restaurant and spa really sets it apart. It was a sunny day on our arrival and we managed to enjoy a walk in the beautiful surrounding countryside. The spa is modern and... More

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London, UK
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked a weekend break for dinner, B&B at over £400 per night. The dinner in the hotel is good, the spa is lovely, but everything else about the hotel is ramshackle. The decor throughout the hotel is shabby. We had to ask to change rooms after finding that our first "suite" was two dingy rooms joined by a hotel... More

Was this review helpful? Yes 1
OckendenManor, Manager at Ockenden Manor Hotel & Spa, responded to this review

Thank you for your review, I am disappointed that you didn’t enjoy the Thomas Suite; this suite is in the oldest part of the house and is accessed by its own stairs onto a private landing with the bedroom, ensuite on one side and the lounge from the other. I am pleased that you enjoyed your dinner and that you... More

Haywards Heath, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We had our wedding at Ockenden a few days ago and it was fantastic. All of the staff helped to make our day amazing. Annie, the events organiser, was an absolute pleasure do deal with in all the preparations and on the day. She was very easy going and accomodating. Nothing was too much trouble. All the staff were very... More

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Southend on Sea
Top Contributor
136 reviews 136 reviews
45 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed with my husband and friends as part of the Sunday DB&B deal and had a fabulous time from start to finish. Our room was smallish but had a lovely modern bathroom with gorgeous cosmetics. My main regarding the room would be the heat! It was stifling so a fan might be a welcome addition. We all loved the... More

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was treated to a spa day from a dear friend, and we had lunch, a full body massage and a facial. We had full access to the facilities of the indoor/outdoor pool, the hot tub, the sun loungers, the relaxation areas, everything. We were blessed with a beautiful day so sunbathed, and enjoyed being in the peace and quiet... More

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Eastbourne, United Kingdom
Top Contributor
106 reviews 106 reviews
18 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed on a Tuesday night as part of a mid week spa, dinner and breakfast deal which, at £129 per person, represented good value. The modern spa facilities are excellent and we made use of the indoor and outdoor pools, steam and sauna rooms and the small but adequate gym. We were allocated the ‘Alexander’ Room which was adequate... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

So, so disappointed by this hotel. Spent £259 upfront in order to secure a room for the night as we were attending a celebration lunch at Ockenden Manor and driving down from Yorkshire in order to do so. The meal itself wasn't too bad, although my husband was served what appeared to be Heinz Cream of Tomato Soup as a... More

Was this review helpful? Yes 1
Surrey
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 17, 2014

This was a birthday treat for my husband to go for a special dinner and spa break. The hotel was full of character and we were welcomed and looked after well by all the staff. The food was absolutely delicious and beautifully presented - the evening dining experience was excellent with a good balance between being both relaxed but at... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

I wanted somewhere for a surprise birthday present for my husband. We are in our 30s. I wanted a Michelin star restaurant, spa and an amazing old hotel. I got exactly what I had wanted. The staff were amazing including restaurant spa and reception.. They were there to please. You just had to ask. The meal was out of this... More

Was this review helpful? Yes 1
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Additional Information about Ockenden Manor Hotel & Spa

Address: Ockenden Lane, Cuckfield RH17 5LD, England
Phone Number:
Location: United Kingdom > England > West Sussex > Cuckfield
Price Range (Based on Average Rates): $$$
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Also Known As:
Ockenden Manor Hotel And Spa
Ockenden Manor Hotel Cuckfield
Ockenden Manor Cuckfield
Hotel Ockenden Manor
Ockenden Manor Hotel & Spa Cuckfield, West Sussex

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Number of rooms
28

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