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All 1 Cuckfield hotels

Ockenden Manor Hotel & Spa

Ockenden Lane, Cuckfield RH17 5LD, England
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Ranked #1 of 1 Hotels in Cuckfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Alex J London, United Kingdom
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397 reviews from our community

Traveler rating
    207
    106
    49
    24
    11
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47
240
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Any
English first
2 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We are members of the spa and although at first glance everything looks lovely, there are really disappointing elements- lots of damp and paint peeling off the wall, light fittings in the floor which are buckled and very easy to catch you feet on, and the pool is cold.To top it all twice recently there has been no running water... More

Was this review helpful? Yes 2
OckendenManor, Manager at Ockenden Manor Hotel & Spa, responded to this review

Thank you for your review, however as I explained to you at the time in early June. There was little I could do as the water company was working in the village which reduced the pressure to the Spa and Hotel. This unfortunately happened on a couple of occasions at the end of May & beginning of June as they... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

With one son at college and our daughter on a school trip, after a very stressful and manic few weeks, my husband and I decided to treat ourselves to a night at Ockenden Manor. We've stayed at their sister hotel (The Baliffscourt in Climping) many times and wanted to give this place a try. We booked a spa room as... More

Was this review helpful? Yes
York, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

It didn’t start well. We parked close to the main entrance and checked in to be told we needed to go down to the Spa entrance as we had a Spa room. No offer of help with our bags. Don’t get me wrong it was only a few hundred yards but I’m not the fittest and need a power nap... More

Was this review helpful? Yes
west sussex
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic spa we were upgraded for our anniversary having not known the spa suites existed. Absolutely made our stay modern Eco feeling with plush finishings fantastic! The old manor house is quirky Harry potter style with fabulous service in the restaurant. Thank you very much.

Was this review helpful? Yes 1
california
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I have visited the spa before, but this was the first time I have stayed at the hotel. I booked weeks in advance, and specifically booked one of the rooms in the old house because I wanted myself and my husband to experience the old charm before we went back to America where we now live. This was a surprise... More

Was this review helpful? Yes 3
OckendenManor, Manager at Ockenden Manor Hotel & Spa, responded to this review

I am sorry that you didn’t enjoy the upgrade to one of our Junior Spa Suites, although our conversation was not quite as you mention. We had an opportunity to upgrade a guest on that day and having looked at your reservation the decision was made to upgrade your room as you were booked on a Spa break with treatments.... More

Sussex
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked tea for 7 people on a Saturday afternoon. It was not busy, just 4 others in the lounge. We requested slightly different things which we had already pre-booked as we all have varying appetites. So having asked for three full afternoon teas, creams teas, and just sandwiches to arrive at the same time it didn't happen, meaning that... More

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Granada, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently treated my partner to a last minute spa weekend at Ockenden. It's a beautiful old hotel, with a great ambience and very helpful staff. It mixes old and new really well with old style bedroom and antique furniture but modern bathroom and a fabulous ultra modern spa. We had an amazing time with a great dinner in the... More

Was this review helpful? Yes 1
London
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is in a nice area, with a beautiful building and grounds. The rooms inside look a bit tired, but shared areas have the manor style spot on. The pool and spa is the standout feature: indoor and outdoor pool, spa, jacuzzi, sauna etc all included with your stay and robes/towels/flip-flops are provided. Nice toiletries are included at both... More

Was this review helpful? Yes
Royal Tunbridge Wells, United Kingdom
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My fiancee and I stayed at Ockenden Manor 24th August 2014.. Firstly I have been made to feel much more special checking in at an airport than I did at the hotel. The front desk staff seemed a little too busy and preoccupied and literally handed me a key and told me my room was upstairs - No smiles, no... More

Was this review helpful? Yes 4
OckendenManor, Manager at Ockenden Manor Hotel & Spa, responded to this review

I am sorry that we didn’t live up to your expectations, your email was found in our spam box which unfortunately does happen. If you had telephoned the hotel and asked to speak to me when you hadn’t received a response to your email about flowers/chocolates etc or if I wasn’t available any of the reception team would have been... More

London
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently returned from a weekend stay at Ockenden Manor Hotel & Spa and can wholeheartedly recommend it to anyone who may be searching for a relaxing spa hotel break away. As my first choice (Dormy House in the Cotswolds) only had availability for one night, I opted for Ockenden Manor as it had a room available for the entire... More

Was this review helpful? Yes 1
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Additional Information about Ockenden Manor Hotel & Spa

Address: Ockenden Lane, Cuckfield RH17 5LD, England
Phone Number:
Location: United Kingdom > England > West Sussex > Cuckfield
Price Range (Based on Average Rates): $$$
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Also Known As:
Ockenden Manor Hotel And Spa
Ockenden Manor Hotel Cuckfield
Ockenden Manor Cuckfield
Hotel Ockenden Manor
Ockenden Manor Hotel & Spa Cuckfield, West Sussex

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