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Ockenden Manor Hotel & Spa

Certificate of Excellence
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Ockenden Lane, Cuckfield RH17 5LD, England
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Ockenden Manor Hotel & Spa
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Ockenden Manor Hotel & Spa
Ockenden Manor Hotel & Spa
Ockenden Manor Hotel & Spa
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462 reviews from our community

Traveler rating
    231
    126
    56
    28
    21
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55
280
10
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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    (109)
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All months
Contributor
13 reviews 13 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

A two night trip to Ockenden Manor was my birthday present from my wife. It didn't start out well when she tried to arrange a bottle of champagne waiting in our room which would have cost almost £100!! Extortionate! When we arrived, we were greeted by a lovely room in the Manor House overlooking the wonderful gardens. The room had... More 

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Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

I went to the Ockenden this week to buy a Taster Menu voucher & a cash voucher to the value of £277. I was told the only way they could help me was by buying it on their own website? I waited in a doorway by the office whilst someone filled the form in only for the system to fail... More 

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Crowborough, United Kingdom
Top Contributor
53 reviews 53 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Myself and my husband treated ourselves to a spa day last weekend. We booked the revive package which included a facial and massage, light lunch and a glass of bubbly. On arrival the staff were very friendly and attentive and explained where everything was. We got towels, robes and flip flops to use which were all of a good quality.... More 

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

This place cannot have a Michelin star if it has it should be reviewed without delay. I had chosen Ockenden for Sunday lunch, what a disappointent. We arrived at 12.50 for lunch at 1pm, the bar chairs were filthy and grubby with stains that I doubt would have been removed with a pressure washer and a box of soap. The... More 

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london
Contributor
19 reviews 19 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My daughter treated me ( and her) to a spa day with bed and breakfast included at this hotel. We had a wonderful time and enjoyed all aspects of our stay. The spa was everything we hoped for and my pre booked facial was superb. The dinner was first class and we couldn't fault any of it except the struggle... More 

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London, United Kingdom
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The morning started badly with thick cloud obscuring any view of the much vaunted solar eclipse. Lunch was a good reviver. The set lunch is a good value proposition although portions can look small and certainly look even smaller in the shadow of huge markups on modest wines! Surroundings are good and best service seems to come from overseas staff... More 

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Shaldon, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I have never previously made an entry on Trip Adviser but on this occasion I felt it was absolutely essential. We travelled 500 miles round trip for no other reason than to entertain family. Our main complaint, was in our opinion, the exceptionally poor food provided at their so claimed Michelin Star restaurant. I already felt slight concern for a... More 

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Teignmouth
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Ockenden Manor was chosen by a relative to celebrate a special birthday. He suggested this hotel specifically because it was supposed to be a one Michelin star restaurant. When we checked in, the receptionist had no idea where our rooms were which was obviously not a great start. However, the most disappointing part of the stay was the dinner for... More 

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OckendenManor, Manager at Ockenden Manor Hotel & Spa, responded to this review

Thank you for taking the time to feedback your comments and I am very disappointed to read that the restaurant did not met your expectations. I am sorry but we have been in contact with you on a couple occasions and understood you were happy the conclusion? More 

Ipswich, United Kingdom
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed in the Hotel before and having eaten in the wonderful restaurant, this was the natural choice for wonderful environs and those extra special elements that made booking for Mother's Day luncheon a natural choice. We began with a complementary glass of champagne in the drawing room before being taken to the light and airy restaurant overlooking the garden.... More 

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Romford, United Kingdom
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 1st stay at this hotel which was most enjoyable. The room was nice, we used spa pool which was excellent and the meal in the restaurant was also excellent. All the staff were friendly and helpful especially James and William who served us in the restaurant.

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