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The Cross Keys Hotel

32 High Street, Saffron Walden CB10 1AX, England
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The Cross Keys Hotel
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Ranked #6 of 13 Saffron Walden B&B and Inns
A recent review
4 of 5 stars reviewed 6 days ago
randenb Bristol, United Kingdom
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100 Reviews from our TripAdvisor Community

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24
37
9
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
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  • Mar-May only
    (26)
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    (25)
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    (26)
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Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Hotel is perfect for a short break whether it's business or pleasure. Stayed in the deluxe room which was virtually brand new with all the facilities needed. Really comfortable and will definitely use again in the future.Great food in restaurant only down side is the parking which is limited to a few spaces

Review collected in partnership with this hotel

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Barnsley, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

A great location, right in the middle of Saffron Walden. Loved the room, with all its Tudor quirkiness.... and recent renovations have kept the charm of the original building. The breakfast, by the way, was wonderful.

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Norwich, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked two rooms for an overnight stay in Saffron Walden. I'll start with the good stuff. Chris who was serving tables in both the restaurant and tea shop for breakfast with little to no support from anybody else was fantastic. How he kept such a happy demeanour I have no idea. Cross Keys is very lucky to have him.... More 

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Belfast, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I had a short but lovely stay for one night. The staff were very kind and helpful, the room was beautiful and the restaurant food was delisious. Very relaxing atmosphere and nice easy going staff, they were always going out of there way to help and accommodate.

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Windsor, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good food, good menu and really helpful and on the ball staff. I cant understand the negative views its had. They make no sense when I read them at all. I'm extremely hard to please and I really like this little restaurant. Carry on the good work..

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InnventureOps, Manager at The Cross Keys Hotel, responded to this review

Hi Cliff. Thank you so much for the positive review. We really appreciate the positive feedback and all the staff work so hard to make sure guests have a good time. We look forward to seeing you again soon! More 

Edinburgh, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 21, 2015 via mobile

I was with a group of old school friends having a reunion after 27 years. The atmosphere was friendly and the food yummy but service was a bit slow. The staff were very obliging as our group had food at different times but they did a bit disorganised. However the food was great especially their speciality cheesecake and we all... More 

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InnventureOps, General Manager at The Cross Keys Hotel, responded to this review

Hello Thank you for taking the time to review us at the Cross keys. I'm so pleased that you found us friendly and enjoyed the food and atmosphere. The cheesecakes are a favourite for us as well! We looking forward to seeing you again and ensuring speedy service. More 

Cambridge
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 21, 2015

We recently popped in to the tea shop area for lunch. Cool welcome from staff and no service, had to ask for menus and then pay before receiving food. This meant we decided not to bother with cakes. We both had the Welsh rarebit served on ciabatta bread. This arrived luke warm and a poor sized portion, served with bitter... More 

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InnventureOps, General Manager at The Cross Keys Hotel, responded to this review

Hi Louise I'm really sorry that we didn't meet your expectations on this occasion. We do work hard to make sure guests enjoy there experience, and I will speak to the staff who were there on the day to see what went wrong. Our Welsh rarebit is usually one of our more popular choices so am sorry you didn't feel... More 

London
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 5, 2015 via mobile

We visited the x keys for a drink and was unsure if to eat here, we were not hassled and allowed to sit at a table we did eventually order food that was good, the staff were helpful and friendly a very relaxed evening

Was this review helpful? Yes 1
InnventureOps, General Manager at The Cross Keys Hotel, responded to this review

Hi Jan Thank you so much for taking the time to review us at the Cross Keys. We are really pleased to hear you enjoyed your time with us. We hope to see you again very soon! More 

Cambridge
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 30, 2015

I have just returned from a wonderful evening meal with my best friend at The Cross Keys. We decided to try this restaurant as it's not far from where we live. The restaurant was very busy as it was a Saturday night. We hadn't booked but we were warmly greeted and a table was immediately found for us in this... More 

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Edinburgh, Scotland
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 11, 2015

We returned to Saffron Walden for a family celebration and again stayed in the Cross Keys. Since our last visit they have added 3 new rooms which are very nicely fitted out. Comfortable beds and lovely bed linen with free standing baths within the rooms. They are accessed by an external metal spiral staircase so I would hope that the... More 

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