We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Old Custom House

Certificate of Excellence
4.0 of 5
Hotel website
East Quay, Wells-next-the-Sea, England
The Old Custom House
Write a Review

79 reviews from our community

Traveler rating
    73
    6
    0
    0
    0
See reviews for
10
54
2
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (24)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (18)
All months
Corby, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked this gem of a B&B after my husband requested to stay where he would have great view of the sea for his birthday. We were bowled over by this accommodation as the size of the room which was the four poster room with corner bath was beyond our expectations completely & really made our weekend plus the total... More 

Was this review helpful? Yes
England
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our first trip to Norfolk so no previous knowledge to work with. What we found at The Old Custom House was outstanding. Superb position, right on the coastal path and a couple of minutes to walk to lovely pubs and restaurants. Wonderfully comfortable bedroom with great views, two relaxing armchairs and footstools. Large, light bathroom with lashings of hot water(not... More 

Was this review helpful? Yes
Hervey Bay, Australia
Top Contributor
163 reviews 163 reviews
27 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed April 15, 2015

My family history included customs house officials, and to then find an old customs house as accommodation, was a bit of a rarity. What a great place to stay. The room was huge, with an extra large bathroom/dressing room, at the back overlooking the garden. The experience was quite different. The difference in coastal UK to coastal Queensland was part... More 

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 7, 2015

I loved this place and would definitely revisit, I wish we had stayed longer. The room was perfect for a romantic getaway or a nice relaxing stay. Great location and surroundings. The breakfast was delicious and the owner was very friendly.

Was this review helpful? Yes
Cheshire England
Top Contributor
88 reviews 88 reviews
27 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed March 24, 2015

Coming back after a year, it was good to find nothing had changed. Still as cosy and welcoming as ever.This is a great place to unwind and in a delightful location, especially for walkers and birdwatchers, as it is on the Coastal Path. Peter told us that that there was a hopper bus that ran along the coast so if... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2015 via mobile

We had a fantastic stay. It was a total surprise as my husband did not tell me where he had booked for my 50th birthday. The Captain's room was lovely and extremely comfortable and spotlessly clean - as was the bathroom :) The hospitality by Peter & Maddie was simply amazing. We have visited Wells many times but have never... More 

Was this review helpful? Yes 2
Harpenden, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2015

Probably the tastiest breakfasts we have eaten in a B&B or hotel and the view of the salt marshes from the very comfortable four poster room was magnificent. We had a great time in this very friendly establishment.

Was this review helpful? Yes 1
York
Top Contributor
174 reviews 174 reviews
60 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 20, 2015

First of all, I'd like to say that the Old Customs House is a lovely place to stay in a great location overlooking the harbour. Our room (The Captains Cabin) was very nice with a comfortable bed and the owner is very friendly and sociable. Also the breakfast was very nice. Just a few minor things like a massive choice... More 

Was this review helpful? Yes 5
Cambridge, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 8, 2015

My granddaughter daughter and I spent last night at The Old Custom House we had a warm welcome on arrival from Maddie our rooms had everything to make our stay happy and comfortable and Peter cooked us a beautiful breakfast and charmed us with stories about the house and Wells the whole experience felt like a labour of love on... More 

Was this review helpful? Yes 1
Cambridge, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 8, 2015

My daughter, mother and I stayed last night in the queens twin room and the captains king room. The twin room had a little kitchen which was lovely. The rooms were wonderful! Clean warm, comfy and spacious. The breakfast was first class with fresh local produce and Peter and Maddie the owners were so welcoming and friendly. The attention to... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
View from room (6)
Viewed
Room/suite (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities