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The Old Custom House

Certificate of Excellence
4.0 of 5
Hotel website
East Quay, Wells-next-the-Sea, England
The Old Custom House
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83 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Norwich, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rose cottage is part of the holiday rentals offered by the Old Custom House. It's a Cottage situated behind the Customer House and is more suited to the holiday maker staying for week two weeks. Self catering and fully equipped all you really need to bring is yourself. It has a secluded garden to enjoy the summer evenings and you... More 

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Edinburgh, United Kingdom
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bit disappointed with this B&B as I expected more. The room was a reasonable size , but the bathroom was not en-suite, up a couple of steep stairs to the landing and then across into the bathroom, which was OK but didn't have temperature compensated controls making it a bit iffy as the water was very hot. Breakfast was good,... More 

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leicester
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked to stay here as a fairly last minute break away was required. Having looked at the various reviews on TripAdvisor, we were lucky to have found The Old Custom House had a midweek slot available for the night we required. We were treated superbly from beginning to end; Peter and Maddy are simply superb hosts. The room we... More 

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Matlock
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 30, 2015

We stayed in the ‘Queen’s Warehouse’ room which is a spacious, ground floor twin bedded room with its own access. Although other reviewers mention the great views from the upstairs bedrooms, there was none of that for us, due to the car parking area being directly outside our room, as well as there being a high wall at the entrance... More 

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Corby, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2015

We booked this gem of a B&B after my husband requested to stay where he would have great view of the sea for his birthday. We were bowled over by this accommodation as the size of the room which was the four poster room with corner bath was beyond our expectations completely & really made our weekend plus the total... More 

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England
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 22, 2015

Our first trip to Norfolk so no previous knowledge to work with. What we found at The Old Custom House was outstanding. Superb position, right on the coastal path and a couple of minutes to walk to lovely pubs and restaurants. Wonderfully comfortable bedroom with great views, two relaxing armchairs and footstools. Large, light bathroom with lashings of hot water(not... More 

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Hervey Bay, Australia
Level Contributor
182 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed April 15, 2015

My family history included customs house officials, and to then find an old customs house as accommodation, was a bit of a rarity. What a great place to stay. The room was huge, with an extra large bathroom/dressing room, at the back overlooking the garden. The experience was quite different. The difference in coastal UK to coastal Queensland was part... More 

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London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 7, 2015

I loved this place and would definitely revisit, I wish we had stayed longer. The room was perfect for a romantic getaway or a nice relaxing stay. Great location and surroundings. The breakfast was delicious and the owner was very friendly.

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Cheshire England
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed March 24, 2015

Coming back after a year, it was good to find nothing had changed. Still as cosy and welcoming as ever.This is a great place to unwind and in a delightful location, especially for walkers and birdwatchers, as it is on the Coastal Path. Peter told us that that there was a hopper bus that ran along the coast so if... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 7, 2015 via mobile

We had a fantastic stay. It was a total surprise as my husband did not tell me where he had booked for my 50th birthday. The Captain's room was lovely and extremely comfortable and spotlessly clean - as was the bathroom :) The hospitality by Peter & Maddie was simply amazing. We have visited Wells many times but have never... More 

Was this review helpful? Yes 2
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