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The Old Custom House

Certificate of Excellence
4.0 of 5
Hotel website
East Quay, Wells-next-the-Sea, England
The Old Custom House
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87 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (25)
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Northamptonshire, United Kingdom
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Old Custom House is situated in the cul-de –sac of East Quay so that there is no through traffic to spoil the enjoyment. This lovely early seventeenth century listed building has panoramic views over the ever changing estuary and the sea beyond which we enjoyed from our four poster bedroom with ensuite bathroom (with a proper bath!). This is... More 

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Chef-Boutonne, France
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the Queen's Warehouse a ground floor room with its own entrance at The Old Custom House.The accommodation was first class. The beds were very comfortable. (My husband complained about our bed when we arrived home). There was also a small dining kitchen and a good sized bathroom with lots of hot water. We took our small dog... More 

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Williamsburg, Virginia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I had a lovely stay at the Old Custom House. We had an upstairs room which was quite spacious and had a view of the water when it was in. It's a short walk from the OCH to the shops and restaurants of Wells, and not too much farther down a trail to the beach. Both the... More 

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Nottingham, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in the room upstairs, with the (own personal use) bathroom up a couple of stairs and across a small landing. Both bathroom and bedroom were of a good size, the latter having enough space to accommodate two comfortable easy chairs and footstools. Perfect for relaxing with a cup of tea after a day out exploring Wells and the... More 

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Norwich, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rose cottage is part of the holiday rentals offered by the Old Custom House. It's a Cottage situated behind the Customer House and is more suited to the holiday maker staying for week two weeks. Self catering and fully equipped all you really need to bring is yourself. It has a secluded garden to enjoy the summer evenings and you... More 

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Edinburgh, United Kingdom
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed June 11, 2015

Bit disappointed with this B&B as I expected more. The room was a reasonable size , but the bathroom was not en-suite, up a couple of steep stairs to the landing and then across into the bathroom, which was OK but didn't have temperature compensated controls making it a bit iffy as the water was very hot. Breakfast was good,... More 

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leicester
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 5, 2015

We booked to stay here as a fairly last minute break away was required. Having looked at the various reviews on TripAdvisor, we were lucky to have found The Old Custom House had a midweek slot available for the night we required. We were treated superbly from beginning to end; Peter and Maddy are simply superb hosts. The room we... More 

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Matlock
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 30, 2015

We stayed in the ‘Queen’s Warehouse’ room which is a spacious, ground floor twin bedded room with its own access. Although other reviewers mention the great views from the upstairs bedrooms, there was none of that for us, due to the car parking area being directly outside our room, as well as there being a high wall at the entrance... More 

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Corby, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 10, 2015

We booked this gem of a B&B after my husband requested to stay where he would have great view of the sea for his birthday. We were bowled over by this accommodation as the size of the room which was the four poster room with corner bath was beyond our expectations completely & really made our weekend plus the total... More 

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England
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 22, 2015

Our first trip to Norfolk so no previous knowledge to work with. What we found at The Old Custom House was outstanding. Superb position, right on the coastal path and a couple of minutes to walk to lovely pubs and restaurants. Wonderfully comfortable bedroom with great views, two relaxing armchairs and footstools. Large, light bathroom with lashings of hot water(not... More 

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