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All 25 Wells-next-the-Sea B&Bs / inns

The Old Custom House

4.0 of 5 Bed and Breakfast   |   East Quay, Wells-next-the-Sea, England
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The Old Custom House
Certificate of Excellence 2014
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58 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
south yorkshire
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This b and b has to be in one of the most perfect locations in Wells. My husband and i stayed here last week- being one of 3 different bnbs we stayed in during the course of a week. We are massive North Norfolk fans and knew Wells to be a lovely place to stay, The Old Custom House was... More

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Senior Contributor
21 reviews 21 reviews
5 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 1, 2014

A long drive for us, but a very warm welcome on arrival and a spectacular room was well worth it. Not only did we have the four poster with a settee looking over the marshes to the sea, and a dressing room, and a huge bathroom, we enjoyed what must be one of the best views in Wells. Peter and... More

Was this review helpful? Yes 1
Norwich, United Kingdom
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

For a birthday treat I took my closest friend to this wonderful bed and breakfast. I have previously stayed with my husband so I knew it was going to be wonderful. Once more a very warm welcome by Maddie. Our room was spotless and had the luxury of a mini kitchen and large ensuite facilities. The queens warehouse, our room,... More

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Cambridge, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 22, 2014

A glorious location on the Quay at Wells Next the Sea. I echo previous comments; we felt as if we were staying with friends. Our room, the Captain's Quarters, was in the 'new' wing and by new I mean 1660s. It was well furnished and had one of the most comfortable beds I've ever slept in, with delicious linen. We... More

Was this review helpful? Yes 2
Guildford, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2014

My Australian cousins and I spent three delightful days staying at The Old Custom House. We enjoyed Peter and Maddie's friendly hospitality and the excellent breakfasts. We also were pleased to meet the other guests and to chat over breakfast.Our rooms were charming and comfortable and as a keen photographer I loved the location watching the boats on the mud... More

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Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 6, 2014 via mobile

Wonderful place to stay. Genuinely warm and friendly welcome, Peter is a delightful host. Location is superb. Four poster bed and bed linen truly luxurious. Full English breakfast, indulgent and satisfying. The view from our window helped us to relax instantly on arrival. Large corner bath simply sumptuous. Would love to return soon. Thank you Peter for your and your... More

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Cheshire England
Top Contributor
66 reviews 66 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 24, 2014

The Old Custom House was badly flooded in december 2013, and reopened only in mid-feb, but apart from the painter finishing off some superb work, you could not imagine how ghastly things must have been for the owners. and how hard they must have worked to maintain the standard of this first rate B&B. Welcome: warm, friendly. Our room, the... More

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Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 15, 2014 via mobile

Thoroughly enjoyed our stay at the Old Custom House. The accommodation is excellent, the food is good and Peter and Maddie are nice folks. What more do you want in a B & B? Wells itself is a great place to visit and we have done so on several occasions now.

Was this review helpful? Yes 1
Colchester, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 11, 2014

The Old Custom House is in a lovely location right on the quayside in Wells. We stayed in February, so the town was quiet. We had the Captain's Quarters which was very comfortable and had excellent tea and coffee making facilities. Breakfast was very good with a good choice including fruit salad, a traditional English breakfast or smoked haddock. Peter... More

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Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

We stayed in the four poster room. It was bigger than I was expecting from the photos. The view looking onto the quay is so peaceful and stunning. A spacious bathroom, with a power shower and large bath. The whole place was spotless. Peter was extremely welcoming and bright and breezing in the morning, alongside Maddie's delicious cooked breakfast (lots... More

Was this review helpful? Yes 1
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Additional Information about The Old Custom House

Address: East Quay, Wells-next-the-Sea, England
Phone Number:
Location: United Kingdom > England > East Anglia > Norfolk > Wells-next-the-Sea
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Old Custom House 4*
Also Known As:
The Old Custom House Wells-Next-The-Sea, Norfolk

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Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
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Official Description (provided by the hotel)
** The North Sea Surge, 5th Dec, flooded us and we are temporarily closed for essential repairs. We are taking bookings now for 14th February onwards ** The Old Custom House, built in 1560, is situated on the picturesque East Quay, just a few minutes walk from the centre of town. The water is literally a few steps away and the coastal path runs past the front gate. ... more   less 
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