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All 4 Thetford hotels

Bell Hotel

3.0 of 5 Hotel   |   King Street, Thetford IP24 2AZ, England
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Ranked #4 of 4 Hotels in Thetford
A recent review
3 of 5 stars reviewed 6 days ago
Gail S Oakham, United Kingdom
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332 reviews from our community

Traveler rating
    75
    115
    64
    43
    35
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36
169
9
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Any
English first
Oakham, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My hsuband & I stayed here following a business meeting I had nearby. We struggled initially to find the hotel with SatNav with the address given as King Street- this is pedestrianised and there is no access to vehicles. If you want to find it use Bridge St in the SatNav! We had a room in the old part of... More

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to review the Bell Hotel, we appreciate all feedback from our customers as this is what helps us as a business to move forward. More

Bruges, Belgium
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Not what we were expecting. Nice large double room with 4 poster but the hotel was tired & shabby without any chic!! Will never go back. Friendly girl on Reception though. She was helpful. Hotel needs a fortune spent on it. Carpets cleaned would be a good start.

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to review the Bell hotel, we are sorry to hear that you did not enjoy your stay with us. We have recently implemented a rolling maintenance programme throughout the hotel to improve the décor and ensure the hotel meets our guest’s expectations. More

Kent
Top Contributor
130 reviews 130 reviews
40 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is tired, but was comfortable. After reading reviews on tripadvisor regarding the noise from the static boat we were given a room right opposite it. We asked to move because of this which they did immediately. We were given a room in the main old part of the hotel. This room was a lot smaller, although the bathroom... More

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to review the Bell hotel. We are glad to hear that you enjoyed stay with us and will pass on your kind comments to the team. We are sorry to here that although you enjoyed your breakfast, the service was not up to our usual standards, and you were not offered a refill of... More

ROLLING COUNTRYSIDE
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel is tired, shabby and not up to scratch. Peeling paint, the windows need replacing, old grubby bathrooms, carpets coming away from the floor. Get up very early if you want any breakfast. Restaurant menu had numerous dishes unavailable. Not the usual standard of Old English Inns! No atmosphere, no frills, very basic. Avoid if you want a nice... More

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to review the Bell hotel. We are sorry to here that you did not enjoy your stay. It is very important to us that our guests have a comfortable and enjoyable stay and we are sincerely sorry that we failed to deliver on this occasion. Please be assured that your feedback is very important... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have traveled world wide and have staying in many different places before. I stayed here 4 nights and thought it was great. Very comfy and quaint. Room is clean, tidy and nicely renovated. Fresh sheets and good facilities. Good breakfast selection and get to order an a la cart hot breakfast item with the buffet breakfast. Good selection of... More

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your feedback for the Bell hotel. We are very glad that you enjoyed your stay with us. I will pass your kind comments onto all of the team and we look forward to welcoming you back in the future. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My fiancee and I have just returned from the bank holiday weekend at the bell and I'm not sure why this hotel has so many negative reviews. Yes the rooms are a little dated and yes the staff are over worked BUT they are clean, comfortable, well equiped and the staff go out of the way to my your stay... More

Was this review helpful? Yes 1
Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for leaving such positive comments for the Bell hotel. We are very glad that you enjoyed your stay with us and found the hotel comfortable. Our team work very hard to ensure that all of our guests have a welcoming and relaxing stay with us, and I will pass on your positive comments to them. We look forward... More

Crewe
1 review
1 of 5 stars Reviewed 3 weeks ago

Booked in and 5 minutes later booked out. It was on a non- refundable rate of £230 for 3 nights that's how bad it was. The floor was uneven, the room smelt. I have never felt this strongly about writing a review but had to for this occasion to avoid other couples falling into the looks good on the internet... More

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to review the Bell hotel, we are very sorry that you did not enjoy your recent stay with us. We would like to discuss your issue further, so if you would like to contact the hotel on 01842 754455, hopefully we will be able to rectify our mistakes. More

Chepstow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The accommodation at the Bell Hotel was excellent. Staff were "Brilliant", friendly and helpful, if you needed anything at all there was always somebody on hand to help you. The food was excellent plenty of choice at breakfast . You had a good variety of menu's if you wanted an evening meal. Value for money, I would recommend this hotel... More

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Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank for leaving such positive feedback for the Bell Hotel. We are glad that you enjoyed your stay with us and I will pass you compliments onto the staff. We look forward to welcoming you back in the future. More

Essex, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Spent a week at the bell and found all the staff to be verify friendly and welcoming , nothing seemed to much trouble and even though they were busy they were still helpful and smiling. The food was good and so was the beer. It's an old hotel and there is noticeable wear and tear , however it was clean... More

Was this review helpful? Yes 1
Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your feedback for the Bell Hotel. We are glad that you enjoyed your stay with us and found the team welcoming and helpful. We look forward to welcoming you back again in the future . More

2 reviews
2 of 5 stars Reviewed 4 weeks ago

Old, tatty, scruffy and worn down. Beer ok, food acceptable. Staff rude and abrasive. Quotes "I don't know how the windows haven't fallen out yet sir" stud when the windows were jammed open. "Thats what I thought you ordered so that's what you have" before walking iff to leave me with a breaker I didn't order. "I can't do anything... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your feedback for the Bell hotel , we value all comments whether good or bad and are sorry to hear that you did not enjoy your recent stay with us. More

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Additional Information about Bell Hotel

Address: King Street, Thetford IP24 2AZ, England
Location: United Kingdom > England > East Anglia > Norfolk > Thetford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bell Hotel 3*
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Also Known As:
Bell Hotel Thetford, Norfolk

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