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Bell Hotel

King Street, Thetford IP24 2AZ, England
Hotel amenities
Bell Hotel
Best prices for: 1 room 1 guest
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Ranked #6 of 6 Hotels in Thetford
A recent review
4 of 5 stars reviewed 2 days ago
richard a Deal, United Kingdom
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392 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Deal, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

having read reviews after we had booked we had second thoughts but decided to"risk it " Contrary to other reviews we found the meals were excellent as was .the dining room service Room clean and comfortable Really comfortable bed for a good quiet nights sleep as with previous reviewers we would recommend that a bit of TLC regarding the fabric... More 

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Southend-on-Sea, United Kingdom
Top Contributor
68 reviews 68 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent a couple of nights at The Bell recently and noticed as we parked the car the outside was due for some redecoration. The interior walls, doors and carpets also semed to be overdue for their periodic clean. The superior room we booked had a comfortable bed and a great view across the river from the balcony but we... More 

Was this review helpful? Yes 1
Essex
Contributor
17 reviews 17 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I must admit when I booked this hotel I started to have doubts because of some of the bad reviews written on here, but I shouldn't have worried! When we arrived we did notice the outside of the hotel (mostly back end near car park) needed a serious coat of paint, I think the front of the hotel could actually... More 

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Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your comments for the Bell hotel. We are glad to hear that you enjoyed your stay with us and I will pass your kind comments onto the team. Our maintenance team have resolved the issue you experienced with the heating which should stop this reoccurring. Thank you again for your lovely comments... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is worn out there is just no getting away from it .. The walls are grubby and the whole hotel could do with a full overhaul ..If your looking for 3star hotel u won't get it.. It's 2 star at its best ... However you will get 1st class service from the staff, they are polite and very... More 

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Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your review for the Bell Hotel. We appreciate all feedback from our customers as this is what allows us as a business to move forward. Thank you for you lovely comments regarding the team and the level of service you received. You may be pleased to hear that we have recently implemented... More 

Travelers are raving about these Thetford hotels

Braintree Essex UK
Top Contributor
122 reviews 122 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stopped one night. Friendly staff. Credit to the hotel, for not falling into the 'lukewarm sausages in a buffet bar' trend. Freshly prepared breakfast is a bit of a rarity these days. My room was a good sized single. Now the downsides - Bathroom was a bit tired. Toilet roll holder falling off the wall. A new shower curtain had... More 

Was this review helpful? Yes
Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your feedback for the Bell hotel. We are glad to hear that you enjoyed the majority of your stay with us and I will pass your kind comments onto our front of house and kitchen team. Please accept my apologies for the housekeeping issue you experienced during your visit. More 

Norfolk UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was attending a family wedding in Thetford with my wife and thought it would be nostalgic to stay at The Bell where I had worked during the Dad's Army filming era when it was a THF hotel. I therefore asked for a superior room - what a disappointment! The room was in the modern part of the hotel and... More 

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Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your feedback for the Bell Hotel. I am sadden to hear that our recent plumbing issue affected the enjoyment of your stay, the issue was totally without warning, but as I’m sure you can understand we were unable to provide a full food service whilst awaiting remediation. Our external maintenance team worked... More 

Southend-on-Sea
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We experienced the same welcome from the staff and the food was equally as good as our previous visits. The kitchen suffered a failure on the second night so breakfast on the Sunday morning was "continental" only. This made not a jot of difference to our enjoyment

Was this review helpful? Yes
Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your review for the Bell Hotel. We are glad to hear that you enjoyed you recent stay with us and also that the unexpected kitchen issue did not have an effect on your visit. We look forward to welcoming you back to the hotel for stay number 4. More 

Aylesford, Kent
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 22, 2015

My husband and I stayed here for two nights and it was a catalogue of errors, the only saving grave are the staff who were all very good but clearly have to work against all odds. The first room that we checked into was very tired but even worse the bathroom was filthy. There was something growing on the bathroom... More 

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Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your comments for the Bell hotel. We appreciate all feedback as this is what helps us as a business move forward. Please accept my sincere apologies regarding the issues you experienced during your stay with us. I have spoken to our head housekeeper and we are now undergoing a full re training... More 

Kingston-upon-Hull, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 13, 2015

Photos on their website make it look more 'jolly' than it is in reality. Warm, very clean although a little tired in places. Very comfortable bed, HUGE bathroom. Breakfast very good, all freshly cooked and served with a smile. Dads Army fans will love it, loads of photos of the cast who used to stay here whilst filming.

Was this review helpful? Yes
Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your comments for the Bell Hotel. We are glad that you enjoyed your stay with us and we will pass your comments onto the team. We look forward to welcoming you back to the hotel in the future. More 

herts
Top Contributor
197 reviews 197 reviews
87 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed April 12, 2015

Lady on reception was friendly and helpful. There was a wedding reception taking place the evening we stayed and a separate function room had been allocated to the rest of the guests as the dining room. The ambiance in here was rather lacking, but the waitresses were friendly and the food (the mixed grill) was good. We stayed in room... More 

Was this review helpful? Yes
Jason C, Guest Relations Manager at Bell Hotel, responded to this review

Thank you for taking the time to leave your feedback for the Bell Hotel. We are glad that you enjoyed your stay with us and the character of our older rooms. We are sorry to hear that you experienced some problems with your room, we will pass these onto the housekeeping team to stop them happening in the future. We... More 

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Prices are for 1 room, 2 adults
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