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The Ickworth Hotel

Horringer, Bury St. Edmunds IP29 5QE, England
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The Ickworth Hotel
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The Ickworth Hotel
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300 reviews from our community

Traveler rating
    128
    86
    41
    26
    19
See reviews for
157
76
5
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
  • All months
    (300)
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    (74)
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    (81)
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    (65)
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Spalding, United Kingdom
Top Contributor
171 reviews 171 reviews
38 hotel reviews
115 helpful votes 115 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's face it 'Luxury Family Hotels' come with the luxury price tag (approx £500 a night for a family of 4) so you do expect it to be pretty spot on. The families that generally stay in this hotel group (and I am generalising here) are affluent, kids dressed head to toe in the latest Boden and Ralph Lauren collections,... More 

Was this review helpful? Yes 4
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in the Lodge, which is a bit quieter than the main hotel. The suite was well furnished, and had wonderful views of the Ickworth estate. Staff are friendly and helpful, and made our stay all the better. Wish I had known about this hotel when my children were younger, as they have really thought of everything for families.

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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband, toddler and I have just spent 3 nights at the Ickworth. It is a wonderful place! The warmth of the staff makes the place the perfect place for families to stay. They are genuinely interested in making your family holiday a pleasure. We loved the freedom the baby listening service gave us to sit in the Drawing Room... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here midweek for two nights, surroundings and gardens are really stunning, really enjoyed walking around the gardens and national trust paths after our lovely breakfast in the conservatory. The food (especially Fredericks Restaurant) at dinner time was second to none. Could not go wrong with anything on the menu! Room very cosy and traditional. Staff are extremely polite and... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I visited The Ickworth with my mum and 7 week old son. The only thing great about this place was the food. We booked here thinking we had found a great place as it said it was a family friendly 'spa'. When we arrived we were told there was only 3 treatment rooms and that consisted of the spa! And... More 

Was this review helpful? Yes 1
Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Lovely location in grandiose surroundings and price to match. However, the afternoon Tea £18.95 pp) was somewhat sparse and the conservatory/orangery was so cold draughty thet we had to ask be relocated to the lounge, by the fire. In fairness, I am sure the conservatory would be wonderful on a warm sunny day and not the cold , windy Sunday... More 

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Lincoln
Top Contributor
51 reviews 51 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here a few months ago and very much enjoyed our stay. However, our return visit was even better. We tried the stay and dine option and have to say that everything was perfect. The staff were friendly and professional The room was beautiful with a fantastic view and very quiet The restaurant was very nice and the food... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Neil-Cheryl Thank-you once again for another glowing review about The Ickworth Hotel. May I take this opportunity to say we appreciate your continued support and look forward welcoming you back on each of your visits. It's great that The Ickworth works well for you in ALL areas. Kind Regards Amanda-Jane Operations Manager More 

London
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place could be wonderful. Set within a National Trust house and estate, it's a lovely looking building with wonderful grounds to explore. There are children's play areas, bikes to hire (for free with helmets), lots of great tracks for cycling, running etc. Also, the National Trust lays on activities that you can join for free (we did half term... More 

Was this review helpful? Yes 1
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Frustrated16 Thank-you for taking the time to place your review following your recent stay at The Ickworth Hotel. We are glad that you enjoyed your stay on the whole and were sad to hear that we didn't come up to the service level that you expected. Our Restaurant Manager and Waiting Staff are working together to ensure that our... More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 20, 2015

We had high hopes for the Ickworth Hotel - it had everything we were looking for - a creche, spa, pool, luxury restaurants and stunning grounds. Unfortunately we left questioning the money we had spent on the weekend when we left on Sunday afternoon. We are more than happy to pay £1000 plus for a weekend break but this time... More 

Was this review helpful? Yes 5
Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello BVH1000 It was lovely welcoming you and you're family to The Ickworth Hotel. Thank-you for your mixed review following your recent stay. We have read through your negative comments and feel very saddened to hear about these. Reception is manned 24hrs and the team are always available to assist the guests whenever and wherever possible. The Lounge / Library... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed February 19, 2015

We really had a great time, the staff were incredibly friendly and helpful and the set-up for kids was faultless. BUT the pool area is appalling. Tiny changing area with two changing rooms, and one shower that doesn't work. Worst of all, there is no separation between the areas to walk with outdoor shoes, so you come out of the... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello NatalieStone76 Thank-you for taking the time to review The Ickworth Hotel. It was great meeting you during your stay and your feedback was useful to the management team. I'm glad the concept we have to offer through Luxury Family Hotels worked for your stay. I'm glad you mentioned The Lodge details as some guests are not aware that there... More 

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