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The Ickworth Hotel

Horringer, Bury St. Edmunds IP29 5QE, England
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The Ickworth Hotel
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The Ickworth Hotel
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313 reviews from our community

Traveler rating
    134
    87
    42
    27
    23
See reviews for
167
77
5
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Contributor
20 reviews 20 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed in the lodge in the 2 bedroom suite. We really enjoyed it but you can tell that there has not been a huge amount of thought put into our room and i think they are ok with "nice" but not "great!". For instance i could not watch TV from my bed unless i sat up fully as the... More 

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Ipswich, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited Ickworth on Easter Saturday. We were greeted by a friendly waitress who took our drinks order and explained what we would be eating. After a short wait our drinks and cake stand arrived and it looked a picture. Lovely selection of freshly made sandwiches that tasted fresh. Two large scones each with as much jam as you eat.... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Mary B Thank-you so much for your kind words following your Afternoon Tea here at The Ickworth on Easter Saturday. It was a pleasure to welcome you to the hotel and glad you experienced the true Ickworth. I'm glad the weather was glorious for you to enjoy our grounds following your visit to us. The Staff and I look... More 

Eye, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

See our review 'Dreadful Customer Service' I now find out that my daughter had organised and paid for a surprise bottle of champagne and truffles for me on my birthday on Saturday night You will see from our review that having had such a dreadful experience on Friday night we decided not to eat there on the Saturday night when... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Anthony N Sorry to hear about you're customer service challenges. I was indeed the person who assisted your Daughter for your surprise items prior to your visit. I was sad to hear that your surprise gift of 2 x Glasses of Prosecco & Handmade Dark Chocolate Truffles were not received by yourselves. This was a result of the cancellation... More 

Fressingfield, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Firstly I should make it clear that we voiced our complaints at the time but the manager was obviously too busy to see us so please do not respond to my comments by saying that 'it is a shame you did not make us aware at the time' I did! Nobody has bothered to contact me COMMENTS All staff (save... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Ufford-Hall Thank-you for your review following your recent stay with us here at The Ickworth Hotel. The Management Team and I have taken your comments on board and we are looking into refreshing our training plan to the staff members. The comments made regarding the food/room challenges in your review have been discussed in detail and we are working... More 

Hertford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Have just got back from two day break at ickworth with my daughter, husband and granddaughters. It is always such a nice feeling to be there and the parkland is magnificent. Restaurants v. good and I just love the interior design! Staff attentive, although sometimes the service was a little slow!

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Alison S Thank-you for the EXCELLENT review of The Ickworth Hotel. It was great meeting you all and those lovely granddaughters. I honestly think you experienced and covered all what we have on offer here. Kind Regards Amanda-Jane Operations Manager More 

copenhagen
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

If you have kids under 6 perhaps (other than a tropical beach vacation) this has be the best place to take your kids on vacation. They get it. They understand. Go down with a bottle and ask for warm milk at 5am and it will be the perfect temperature every time. The nature there is stunning. The history of the... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello CCFWC Thank-you for your recent review. I can truly say no more to support your families comments made following your visit to us. In relation to the Menu's - we now have launched our new Lunch Menu and new Dinner Menu. I hope you'll be able to return to us again to experience these changes which have been made.... More 

Suffolk, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

In my opinion this Hotel is a family hotel and not ideal for Spa Days. I booked Spa days through a separate company as Christmas Gifts this year and was not made aware that this hotel focuses primarily on families. Unfortunately, the Hotel was not equipped for a spa day experience. The pool is in a separate building to the... More 

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Amanda-Jane F, Operations Manager at The Ickworth Hotel, responded to this review

Hello Littlemisshelpful1 Following your review of a recent Spa Day with us here at The Ickworth, you will be able to relate to the layout of our building. The Spa is located on our Basement Level and consists of Three Treatment Rooms ONLY. To access the pool it is indeed necessary to leave the main building and walk across to... More 

Hertford, United Kingdom
Top Contributor
70 reviews 70 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel, as I was interested in viewing the Stumpery in the hotel gardens. I did not think I would have one of the best, short breaks ever in the UK. I booked in cheaper, standard room, in The Lodge, which is, not part of the main grand house/hotel. The lodge was a very nice alternative and our... More 

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Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I visited The Ickworth Hotel for afternoon tea with my nine year old daughter and it was an utter let down! I have been to this venue several times over the last few years, but will definitely not be returning. The quality of the food we were served was so below average, we didn't even eat it. To start there... More 

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The place was perfect for families with children. I loved everything about the hotel Beautiful gardens for children to play, the architecture, the history of the marquesses of Bristol and all their scandalous life styles, was good reading. Fantastic staffs and great service.

Was this review helpful? Yes 1
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