This place seems to get very mixed reviews! My guess is the good reviews are from those who stayed in the front part of the hotel. Avoid the apartments at the rear of the hotel. Definitely NOT 4 star. We have had a few holidays abroad and in the Canaries, usually cheap and cheerful and we don't like to complain.... more

WE stayed at the ocean resort hotel for 2 weeks in may as a family of 4 2 adults and 2 children we had a fantastic holiday . we stayed in the nogal apartments but had wished we were staying at the hotel . they were very basic and had a shower in cold water most of the holiday. but... more

Just returend from this hotel and its not good for british familes.Everything was in German IE shows at night,kids entertainment we were put in a small Irish bar with a karoke on every night other than that the food was ok.It will never be a 4 star hotel so if anyone is thinking of going DONT!! more

My family and i stayed at the above for 1 week all inclusive in august of this year,after reading such horror stories regarding this hotel we almost cancelled our holiday but i am so glad we didnt.We stayed in the nogal beach annex and our apartment was in between the pool and bar having 2 young kids this was ideal... more

Well where do i start, this was our 3rd year at the hotel and its definetley been run to the ground, it was filthy, the food was rubbish, the pool was a disgrace, there was a terrible smell coming from the drains!! My daughter got the tummy bug everyone was getting, i blame the pool or the food, but one... more

We have just returned from this hotel early this morning and felt I had to write and let everyone know about it. I've never left a review before but felt compelled to do so. Firstly we arrived at approx 10pm, hungry after a long day and was told there was no food but here is a pizza menu!!! MMMM is... more

just back first impresion good in entrance hall then went down hill women complain about being stuck in lift this happened to 3 people i talked too i used stairs room was old and crumbling pool aera very dirty broken sun beds black bits in pool lots of broken tiles only response for rep was that was why first choice... more

we have just returned from our holiday in tenerife i can honestly say we have never enjoyed ourselves so much on 1 holiday the kids club was amazing (AMON) ha ha the entertaiment staff were also very good and they all worked very hard our room was very clean we were on floor 335 and the maid came in every... more

stayed at ocean palace in july booked with hello holidays (medinland) do not book with them after care service is terrible more