We paid extra for a bigger room and ended up in the basement with a brickwall as view. Aircon not working very well /at all and it´s not acceptable, we tried to change room with out result. Cell phones were not working in the /outide the room and neither internet. Never again! more

This is a good 4* hotel in a beautiful location in the south of Tenerife. The breakfast buffet and evening meal buffet are varied and generally of good quality. The only problem is the set times for dinner of 6pm. and 8pm. are inflexible and inconvenient when on holiday. All of their competitor hotels in the area have much wider... more

My wife and I have just spent the 3rd week of October at this hotel, our first visit. We are very impressed with the whole atmosphere. The staff are very efficient and friendly. The restaurant has one of the best buffets we have experienced at this 4 star level. Our first room was not satisfactory but after a polite request... more

We stayed at this hotel for two weeks in September. Its a really nice hotel and the service was excellent. The staff are very friendly and nothing is to much trouble. The food in the restaurant is excellent. There is also a gourmet restaurant called Krystal. It has a set menu with around three different choices. The food was again... more

Hotel definitely tries to be something its not, a 5 star hotel , and the air conditioning is non existant,and the Germans (which is about 80%)are just so bad mannered and rude it has to be seen to be believed but thats the only negatives i can give.The grounds the staff and the food are fine.We definatly found that outside... more

Myself and my boyfriend have just returned from a very relaxing holiday at this hotel. This was not our first time visiting Tenerife but was the first time at this hotel. We would recommend this hotel for anyone looking to relax and enjoy the fantastic weather. We were staying on a half board basis and although we did not arrive... more

My girlfriend and i stayed in the Riu Palace in mid August and had a very relaxing and enjoyable stay. The Hotel is clean with attentive staff that are always willing to help. The little extras always help to improve your arrival, bags delivered to the room, complementary bottle of Champange and fruit (although not brilliant still a nice touch).... more

Just returned from the Palace by name and also by nature - we wish we were back right now. You often read about good views, friendly staff etc but this had it all. At the slightly quieter end of Adeje but dare we say it, slightly more refined. Still a few very nice bars and restaurants and still only a... more

Having just returned from a week in the Riu Palace I would definitely recommend this hotel to anyone looking to enjoy the best of Tenerife. The hotel is situated in a quieter area on the island but is within walking distant to the hustle and bustle of Las Americas therefore catering for all tastes. Staff were friendly and welcoming with... more