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Sol Sun Beach

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C/ Londres N03, 38660 | Playa Fañabé, 38660 Adeje, Tenerife, Spain
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Sol Sun Beach
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Sol Sun Beach
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419 reviews from our community

Traveler rating
    97
    144
    97
    44
    37
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177
151
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Birmingham
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

On arrival receptionist miserable, given a map to our room, which we needed!! up hill & down dale dragging cases to find very drab room down in dungeon with terrace on main road with shops and shoppers around us. Back to reception to advise room not acceptable to be told abuptly to look at another room,,went to other room key... More 

Was this review helpful? Yes
DirectorTenerife, Director de Relaciones Públicas at Sol Sun Beach, responded to this review

Dear client, First of all, I thank you very much for having chosen us to spend your holiday. Moreover, we would kindly ask you to accept our most sincere apolgies for not having been able to satisfy your expectations and needs. Your satisfaction is always our main priority so it is really disappointing for us to know that you have... More 

Swadlincote, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Have just returned from a 3 night break at this complex. I had read previous reviews and had requested as suggested a room on floor C which we were given. We had a lovely room overlooking the well maintained gardens. The room was clean, well equipped with plenty of storage and a large balcony. Beautiful pool area with plenty of... More 

Was this review helpful? Yes
DirectorTenerife, Director de Relaciones Públicas at Sol Sun Beach, responded to this review

Dear client, We would like to thank you very much for the time you have taken in writing your comment and sharing your experience with other possible travellers. Your satisfaction is always our main objective so we are really glad to receive so positive opinion. Furthermore, comments like yours are of the greatest importance for the motivation of our staff,... More 

Adeje
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

When we arrived there was no free room for us at the hotel. We had to go to a neighbor hotel the first night. When we came back the next afternoon we were promised a good room as compansation for spoiling the two first days of our stay. We got the worst room at the hotel. It was a room... More 

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
DirectorTenerife, Director de Relaciones Públicas at Sol Sun Beach, responded to this review

Dear guest, Firstly, I would like to thank you very much for informing us about your experience in Sol Sun Beach hotel. Moreover, I must kindly ask you to accept my most sincere apologies for these incidences you have mentioned on your review and let you now how disappointing is for all the team to receive so negative comments. It... More 

Eastbourne, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I recently returned from a week here in early February 2015, although I didn't get the apartment I had initially booked (a pool view) the alternative choice was fine. Beautifully clean and spacious (I booked a studio apartment, plenty of room for 2) with a lovely garden outlook and my very large terrace was a real sun-trap! The pool is... More 

Was this review helpful? Yes 1
DirectorTenerife, Director de Relaciones Públicas at Sol Sun Beach, responded to this review

Dear client, Firstly, I would like to thank you very much for having taken your time in sharing your experience with other possible travellers. Your satisfaction is always our main priority and it is really positive to receive so kind comments. Furthermore, I can assure you that I will let all the staff know about your review, as comments like... More 

Waterlooville, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 21, 2015

We chose this hotel for the central location, and it was OK. However, we asked for a quiet room and were given Room C4-1, which was in a small corridor, just 2 steps down from the pool area. People were walking past this very small corridor at all times, talking loudly from about 7am and our bedroom was just there.... More 

Was this review helpful? Yes 1
DirectorTenerife, Director de Relaciones Públicas at Sol Sun Beach, responded to this review

Dear guest, First of all, I thank you very much for having chosen us to spend your holiday and let you know how disappointing is for me to know that we have not been able to satisfy your expectations. Your satisfaction is always our main objective. I must explain to you that we always try to do our best to... More 

BEARE GREEN
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 19, 2015

On arrival it looked nice, apartments can do with updates, book an apartment as high up as possible, can be noisey with guest going past and cleaners bang about in morning, this time of year pool area is nice and quiet and loungers available, bar times and entertainment is qite poor but you better off out anyway,

Was this review helpful? Yes 1
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review

Dear TREVOR G, Thank you for all suggestions and positive comments as well. Looking forward to welcome you again! María José Bergés -Guest Experience Manager- More 

Cirencester, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 15, 2015

My wife and I stayed for a week at the Sol Sun Beach aparthotel in early February 2015. We accepted the Spanish 3* rating but expected a “recently renovated and tastefully decorated” apartment (Meliá Group statement on its own web site). While we understand that much of the Tenerife infrastructure was built in the 1970s and 1980s, there is no... More 

Was this review helpful? Yes 3
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review

Dear BINB4, Sorry that your experience was not as positive as we would have liked. We take note of all the points of improvement. The change of bed and mattress is made immediately after you talked me, you confirmed that you were happy with the change and have no other report of you we thought that your stay was satisfactory,... More 

Høyanger
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 7, 2015

A bit worn down hotel that need refurbishising. Great location by the Fanabe beach. A lot of nice restaurants in the same street. We had a spacious apartment with seaview and a big balcony. The poolarea is great, and the food was ok+. The staff was friendly, but the staff (specially the female!) working in the reception coud be a... More 

Was this review helpful? Yes 3
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review

Dear Svein-Rune, Thank you for all your feedback, both positive and negative, always very important for us. We are already waiting for your return. Best regards, María José Bergés -Guest Experience Manager- More 

Greater Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2015 via mobile

We stayed here in December for 10 nights over the xmas holidays! We arrived by taxi and where greeted at Reception by a friendly man paid straight away as booked online should of checked room first though but hey ho! We where given a map and made our way to our two bedroom apartment. We where not disappointed it was... More 

Was this review helpful? Yes 5
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review

Dear tracy f, Thank you very much for your feedback. I am happy to know you found Sol Sun Beachin an ideal location. Your satisfaction is our success so thank you again for taking your time to tell us. We hope to have you back with us any other time. Best regards, María José Bergés -Guest Experience Manager- More 

Oldham
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed December 27, 2014

Day 2..... And sorry but im that unhappy I'm posting now .. Check in ..2 hours after arguing about the rooms we had booked ( 2xpool view) and what they were trying to give us We gave in .. We are moving today ..oh by the way we paid extra for the pool view rooms .... They said sorry hotel... More 

Was this review helpful? Yes 1
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review

Dear Jondh72, I am sorry that your first impression was bad. To be completely honest, I would say that the situation was very unpleasent for everyone, and we do not usually have these misunderstanding. As you say, ypu had booked two apartments with one bedroom and pool view. We understand you and we are so sorry, so we gave you... More 

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