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Playa Real Resort

Avenida Moscu 111, 38660 Adeje, Tenerife, Spain (Formerly Ocean Palace Resort)
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Playa Real Resort
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Playa Real Resort
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903 reviews from our community

Traveler rating
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    316
    188
    101
    94
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416
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wigan, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed today NEW

We stayed here for 10 nights in September 2014 (apologies for only just reviewing). When we read the reviews we were apprehensive about our stay as some were a little more negative than others. On arrival we were upgraded from the apartments to the main hotel and we were on the first floor (ground floor is where the restaurant and... More 

Was this review helpful? Yes
Scarborough, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of 6 stayed at playa real resort, Coat Adeje from the 17th to 28th February. It was our first all inclusive holiday. I've got to say, we all thought it was WOUNDERFUL. Lovely hotel with grate facilities ie: -heated pool a must when traveling in February, gym Jacuzzi, sauna which we were given a free one hour voucher... More 

Was this review helpful? Yes 8
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Emma, It was really a pleasure having you all with us during your holidays. We are very happy that you enjoyed the whole stay and that we could satisfy all your family members. Please contact us again when you are deciding to pass again your holidays at Tenerife. We surely will be very happy welcomig you again. With... More 

York
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Arrived Friday 13th March- 7pm to a smart and tidy hotel.. Lovely welcome and we were guided to the room. 3rd floor at the far end of the hotel. Try and ask for room 335- Absolutely amazing room ! Extremely spacious, the bedroom can be seperated from lounge area with sliding door. Beds and pillows were really comfortable. Slept perfectly... More 

Was this review helpful? Yes 5
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Amber, Thank you very much for your nice and great review. We are very much happy Reading that you enjoyed so much the holidays with us. Room 335 indeed is a very nice and great accomodation, many of our guests like this room and are requesting the one. Due to its situation as described by you, a very... More 

Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

reading all these reviews about bars closing etc cos its 11 if you want hen party hotels stay in las americas not in playa real and as for moving to panoramica we are here at the minute its awful...and as all the replies from management say that all problems were solved once they were made aware. we only didnt stay... More 

Was this review helpful? Yes 1
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you very much for your review and opinión. Very much happy that you will choose again our hotel for your next stay, feeling sorry that this time we could not accomodate you. And we will be very much happy to have you son back. Please contact us prior your arrival to give you a good room. Hope... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

We booked this hotel before reading any reviews, I used to work for first choice and remembered it from the brochures so presumed it'd be ok...on arrival the staff were pleasant and directed us to our room. Our room-clean, spacious, practical. We were over looking the pool, above the pool side bar (we never heard any noise) One side of... More 

Was this review helpful? Yes
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you very much for your review and the points you raised. First of all we are very happy that you stayed again with us and the hotel, even so this time under a new name and not anymore Ocean Palace. As well we thank you that you enjoyed the stay oeverall, especially for your children. Regarding the... More 

Kingston-upon-Hull, United Kingdom
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I visited this hotel as part of a Hen party, a party of 6. Now we are not young and rowdy kids, our group members were aged between 30 and 61! Our arrival at the hotel was pleasant, the reception staff greeted us professionally and efficiently, we were not shown to our room though so took us a while to... More 

Was this review helpful? Yes 7
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Carly, Thank you for your review and the opinión you gave us about the stay with your hen party. Happy to read that on one side you enjoyed the stay with us, on the other side we are surley no a hotel with overnight activities as it is much more family orientated. Nevertheless we still have and had... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A bit desapointed on the first night because was given a apartment on the ground floor and was full of coackroches My goodness my kids were screamming the place down. Went complain and the man at the reception was Very rude, he was middle age, thin, and very very rude. Didnt solve the problem. After came another man, think was... More 

Was this review helpful? Yes 2
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guests, Thank you very much for your review and the positiv comments about your stay you gave us. We are still very sorry that the first night in the apartment was not at your convienence. As well as the animals are not normal in the hotel, but may appear at any time at the island. We surely have a... More 

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Thank you to the staff who all made our stay pleasant. We had one week as a couple. This was our first experience of all inclusive. The hotel room we stayed in was on the 2nd floor with access by lift or stairs. Clean and spacious we have no complaints about the room. Of the bars the service was, on... More 

Was this review helpful? Yes 7
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mr. NIgel, Thank you very much for your good review. We are very happy that you and your family enjoyed so much the stay with us. Surely we will continue working on it that all our guests are happy with their stay and holidays, passing on the superb and beautifull island of Tenerife. Please do no hesitate to contact... More 

Senior Contributor
31 reviews 31 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here in January for a week, I was pleasantly surprised by the heated pool. This was a major thing for me as it wasn't warm enough weather for an heated pool. The room was spacious and cleaned every day. The food was good and so were the bars. All inclusive package definitely worth it. The entertainment was good... More 

Was this review helpful? Yes 4
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you very much for your good review and we are very happy that you enjoyed the saty with us. One of our pools is always in the Winter time heated, with aprox. 25 degree C, which is very comfortable for all our guests. And as you said correctly, the weather conditions this year in January have been... More 

London, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We as a family of four stayed in this hotel all inclusive from 12th to the 17th feb 2015. We were disappointed by choosing this hotel I really should have read the reviews before choosing this hotel as then I would have chose another. We found the staff to be miserable only "one " member of staff was nice the... More 

Was this review helpful? Yes 5
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mr. Sangha, Thank you for your review written here. It is a pity despite of the conversation you had with management and the apologies given to you uppn one staff behaving not correctly, you general talk that all staff is miserable. We do not understand nor accept this kind of judgement as it is unfair and surely there have... More 

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