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Playa Real Resort

4.0 of 5
Avenida Moscu 111, 38670 Adeje, Tenerife, Spain (Formerly Ocean Palace Resort)
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Playa Real Resort
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Playa Real Resort
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919 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Haverhill, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are due to visit this hotel on the 12th Sep this year and although we have stayed here I just felt I had to let people know just how helpful the staff are. I have emailed the hotel on a couple of occasions to ask questions and every time I have had a very helpful and pleasant reply almost... More 

Was this review helpful? Yes 3
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Tracy, thank lyou very much for your nice review from the last year stay at our hotel. Also this year we will be very happy to welcome you again, surely you will have a lovely stay with us and please, send us an e-mail before for your accomodation to do the most comfortable posible. Everybody at the hotel... More 

england
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family and i stayed for 1 week over easter and had a great time, the food was no better or worse then any other 4 star all inclusives, there was always plenty and not bad, not great but there was plenty of theme nights which were good, the barstaff were very hard working and always smiling, never waited too... More 

Was this review helpful? Yes 2
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mr. Casper, Thank you very much for your good review and comments. We are pleased that the stay at the hotel you have enjoyed very much, and sure, we will always try and do our best that all our guests are satisfied. The points to be corrected, we are working on that and have already ordered some new stuff... More 

Wick
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here last June. Hotel was lovely so we're the staff . Food was awful ended up eating out most of time. Only good thing was drinks. Irish bar in hotel was great . Very family ordinated. Close to to siam park on bus.

Was this review helpful? Yes
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Ahsley, Thank you for your review, unfortunately very late after your stay, nearly one year ago. We would have appreciated to get to know earlier what and which food you did not like, so that we could have taken corrections during your stay or after. On the other side to understand that we have to match a lot... More 

Cromarty, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Four of us stayed for a week in December in a junior suite. We emailed in advance to request a room on a higher floor and were delighted with our suite. The room had the master bedroom, plus a second room with 2 single beds - the balcony overlooked the pool area. The hotel lobby is lovely with a big... More 

Was this review helpful? Yes 2
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you very much for you kind review and the comments you left for us. We are very happy that the stay in December with such lovely weather you did enjoy much and would surely love to welcome you again. As already experienced, mail us before for a good room and choice, so that we can foresee this.... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Big spacious room with kitchenette and massive balcony. Had a problem with a few cockroaches but spoke to reception and dealt with. Water didn't drain quick enough when having a shower but advised reception and problem got sorted. Not a good drink selection and served in small plastic cups.Big pool area kids club ok was taken aback one night when... More 

Was this review helpful? Yes 1
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you very much for your review and comments which we take very serious into account improving them. Regarding - the minidisco, correct that there was one day when animation did a Video Mini Disco, but more due to lack of children then to entertain, as all other evenings this mini disco is accompanied by our animators. -... More 

LANCASHIRE
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We have just returned from a 10 day stay at the playa real. Staff, entertainment, cleanliness, kids club, rooms, pool area all excellent. Very badly let down by the food and quality of all inclusive drinks. The food was not inspiring, bland cold and the presentation was dreadful, it looked like it had been randomly thrown onto a serving plate... More 

Was this review helpful? Yes 7
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you very much for your review and comments. The recommendationns given and written will be taken into consieration surely so that we can improve any posible subject. Also your recommendation about the hand sanitizer is a very good point and we have already contacting companies for that purpose to put into use. Thank you again for your... More 

Workington, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel in march on arrival we checked in and went to our room to find the bed covers messy, towels and used toiletries in the bathroom I went back to reception who apologised and said it would be cleaned within half an hour shortly after a gentleman came to our room had a... More 

Was this review helpful? Yes
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you for your review and comments of your stay at our hotel. Regarding your comments, please find some answers: - upon arrival your room was not ready, correct, and a big fault from ourside as this should have been checked and arranged prior. We apologized to you many times at site, answering us that it was fine;... More 

cardiff
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went to this hotel with my husband expecting the worst after reading awful reviews, but was very happy with almost everything there. Very large comfortable room, we had a junior suite.food was good, they did a different theme each night, the chef's were very pleasant and cook your food fresh in front of you.Pool clean, plenty of sunbeds, drinks... More 

Was this review helpful? Yes 2
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Linda, Thank you very much for your good review and the satisfied you have been with your stay here at the hotel. We are happy to read that you enjoyed the whole stay, even so, and this is correct, the hotel is on a sligh slope coming form the beach área, something which is normal in Tenerife due... More 

Chester, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we travelled with jet 2 who as usual were very good check in was fast our room 307 was nice with a wonderful sea/pool view which all the rooms have room was spacious with a kitchenette including kettle and microwave,bathroom was good with a good shower our only gripe was the a/c was rubbish and only in the bedroom and... More 

Was this review helpful? Yes 1
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Mrs. Tims, Thank you very much for your good review and the comments you gave us. We are always looking to imporve and will take your recomendations and comments very serious as we do with all others. The TV channels, a part from Disney and BBC, should be at least 2 more. We will check the room you had... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

The food is not very good and the facilities are worn. All inclusive is not my cup of tea but I didn't think it would be this feast of unhealthy and poorly cooked food. The coffee is nescafe and the wine is coloured water. The pool area is ok, that and the reception is the only place wifi work at... More 

Was this review helpful? Yes
Hotel H, Director General at Playa Real Resort, responded to this review

Dear Guest, Thank you for your review and we feel sorry that you did not enjoy your stay with us, nor the offer of All Inclusive at a resort, even so this is not your cup of tea. Mentioned so, just to reply on your opinión: the coffee is nescafe correct, made by normal and everywhere used coffee machines; the... More 

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