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Shearwater Hotel

Certificate of Excellence
Marina Point, Ballinasloe, Ireland
Hotel amenities
Shearwater Hotel
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1 room 1 guest
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Ranked #3 of 4 Hotels in Ballinasloe
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
292macs County Donegal, Ireland
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493 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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  • English first
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  • German first
  • Norwegian first
  • Polish first
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  • All months
    (493)
  • Mar-May only
    (145)
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    (110)
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    (97)
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County Donegal, Ireland
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Attended a wedding here and stayed for 2 nights, tried to book with hotel but got a man first who tried to charge me a crazy amount off money for 2 nights, then booked with a woman who quoted me slightly better rate, however the room she booked for me was not the room i was given and im still... More 

Was this review helpful? Yes
County Wicklow, Ireland
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is one of the best hotel I've ever stayed in. Great facilities like pool, studio fitness, SPA, bar, restaurant, kids club. Just perfect for Family break. I would like to thank you especially GM of the property. He is very kind person and take care of every issue that you might have. Breakfast was delicious and when I ask... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good hotel. Nice, comfortable room, excellent spa & lovely treatments. Food less than average quality, had dinner in the canal bar and breakfast the next morning, both 5/10, such a pity! Management seem overbearing, staff seem unhappy with their constant meddling & 'finger clicking'...obvious & irritating from a customer point of view. One major complaint; ordered a glass of wine,... More 

Was this review helpful? Yes 1
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear Debroah C, Many thanks for your valued feedback and while the manner in which your wine quality is far from our standard operating procedure, I will be revieiwing in detail the circumstances as to why this took place. We generally receive great feedback regarding our bar managment team but I will be addressing the points you listed from your... More 

Annagassan, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a nice two night stay in the hotel.. food was nice and staff were friendly... the only problem was a smell of smoke in the room from the previous guests and the window wouldn't shut.. which meant the traffic was very loud in the room at night.. pool was brilliant aswell

Was this review helpful? Yes
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear Moovers, Great that you enjoyed both the food and beverage offering and also the lesiure centre facilities within the property. All of our guest rooms are non-smoking, so I will be reviewing our procedure to ensure that this is implemented fully, with implications for any non-compliance. Disappointing that your guest room mainteance was not 100%, but I will be... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Just want to say a huge thank you to Siobhan & Liam for the excellent service we received on our recent visit there. Also want to compliment the Chef on the most amazing food will definitely be coming back very soon. Thank you Siobhan for organising to have our favourite beers ordered in for us much appreciated😄

Was this review helpful? Yes
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear Catherin54, Many thanks for the great feedback and both Liam and Siobhan will be delighted with the special feedback as they both are great ambassadors for the hotel property; taking great care of all of our guests. Look forward to seeing you back with us soon; when you get the opportunity to enjoy some more of the Kitchen team's... More 

The Netherlands
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel late in the evening a group of six people, the hotel was not pre booked but we were lucky as the receptionist on the evening said that the hotel was fully booked and had only three rooms over. Two of our party got the bridal suite , three of us in a family room and... More 

Was this review helpful? Yes 2
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear tRoode, Thank you for your feedback and concerning to learn of the nature of your issue. This was very obviously an avoidable issue and one that clearly should not have happenend, nor will it happen again. I will be reviewing the issue with both our reservations and accommodation team. Should you be returning please make contact with me direclty... More 

Limerick, Ireland
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Carlton Shearwater with my sisters, mom and special needs brother, who was celebrating his 50th birthday, and I have to say the staff at the Carlton were absolutely amazing, from the lovely reception staff who patiently answered my endless queries and requests, about rooms and suites, and meals etc., to the bar staff and restaurant... More 

Was this review helpful? Yes
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear Mary W, Many thanks for the great feedback and to learn of the positive experience you and your family recently had with us at the Shearwater Hotel. All of the team will be delighted with the great feedback and I will ensure your special mention for Soroya is passed on. Kind regards, Garrett McGuinness More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Hotel was great with the children greeting them with an ice cream on arrival and departure. Room was clean and tidy and staff were all very helpful. We had a carvery for lunch that had a great selection. Breakfast is a buffet with a full Irish option, cereal, and great soda bread.

Was this review helpful? Yes
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear Karen G, Great you and your family had a super summer break with us. The kids club team have been getting glowing feedback, with regards the great activities and fun filled days they host and I will ensure your comments are passed onto them. The Canal Bar bistro always proves popular with all guests, having a great range of... More 

Ballyduff, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent 2 nights at this hotel under the Kids Club package, and couldn't have been more impressed! Kids club was brilliant, our 5 and 4 year olds had a ball, which left us plenty of time for a peaceful dinner in th Canal Bistro! The food was fabulous, compliments to the chef! We had a ball in the leisure centre,... More 

Was this review helpful? Yes 2
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear Karen G, Great to learn of your families great summer stay with us and that our activity filled kids club was a great experience for your children. Thanking you for the great feedback regarding your meal in our Canal Bar Bistro, all of which will be passed onto the team. Looking forward to having you return in the near... More 

Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Family group of 5 for lunch. We arrived early. Huge selection of fresh, flavoursome food. Choice of a cold salad bar, soup and bread, or 5 main courses, and a desert counter. Water, ice, squash area. Great seating area. With large tables and comfortable chairs, high chairs available. Large selection of clean toilets beside the restaurant. Lots of seating in... More 

Was this review helpful? Yes
ShearwaterGM, General Manager at Shearwater Hotel, responded to this review

Dear MBPG2011, Many thanks for the great feedback relating to our Village Kitchen carvery lunch. Our passionate team of chefs take great pride in producing real tasty and varied daily carvery dishes, with great selection for all. We have found that our recently revised gourmet salad bar and sandwich deli, has been a great success, so great to get feedback... More 

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