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All 4 Ballinasloe hotels

Carlton Shearwater Hotel

4.0 of 5 Hotel   |   Marina Point, Ballinasloe, Ireland
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Carlton Shearwater Hotel
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Ranked #3 of 4 Hotels in Ballinasloe
A recent review
4 of 5 stars reviewed 2 days ago
NicolaA902 Western Ireland, Ireland
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398 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Western Ireland, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Had a lovely one night break. Was impressed with the 4 star standard of the hotel as it is reasonably priced. Best part was the pool - usually the baby's teeth are chattering after half an hour in a pool but this pool was exceptionally warm and we all really enjoyed using it.

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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Visited on Sunday evening last , as there was a new menu introduced I said I had to try . Had the goats cheese tartlet it was just lovely followed by the chicken fettuccine it was divine plenty of chicken unlike some other places . You really must try out their new menu .

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guests, Many thanks for the positive feedback in relation to our new Bistro Menu in the Canal Bar. We have been getting great feedback from both guests and locals, with the fresh, tasty and simply executed dishes proving very popular. The Kitchen Team are really focused on "continuous improvement", which will be reflected in their menu progression over the... More

Clare
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel,was horrified to discover I had been put in a sauna,the room was extremely warm,air -con did not work,and made a horrific loud noise,needless to say I got no sleep whatsoever.On complaining next day,I was given a fan,to help keep the room temperature down,unacceptable for a 4 star hotel. I also observed a cigarette burn... More

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, The standards you encountered are certainly unacceptable and far from the usual high standards of guest comfort that we provide at the Carlton Shearwater hotel. I am currently addressing all of the issues you encountered, but would be most grateful if you could contact me at the below email address so I can gain further detail and insight... More

Ireland
Top Contributor
76 reviews 76 reviews
45 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed the weeeknd of a friends christening party in the hotel.IWe were able to check in early as I had just came off a long haul flight and the girl on reception was very friendly. the rooms are large and the beds are probably the most comfortable i have slept in any hotel.The food was very good breakfast could... More

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, Huge focus by all of the hotel team is placed on all special celebrations held in the Carlton Shearwater Hotel and great to learn that you and other guests enjoyed the christening you attended, which was run by Lily our operations manager and her team. The Kitchen team take great pride in every dish they prepare; no matter... More

Dublin, Ireland
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I phoned to make a booking the receptionist remembered me from previous times I had stayed. Very friendly greeting on arrival, had a nice room with a balcony. The waitress remembered what I like to eat and drink. Overall a very comfortable stay. The only down point was that the shower didn't work correctly, it was tepid only. Mind... More

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, Many thanks for your feedback and great to hear that you received our customary warm welcome from the front desk team. Disappointing to hear that there was an issue with your guest room shower, but this is being addressed. Looking forward to welcoming you back in the near future. Kind regards, Garrett McGuinness (General Manager) More

Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there mid term break we had a great time bar food lovely super kids club hotel very clean. Pool lovely & warm. Nothing in ballinasloe went to.pallas karting great fun you hav to be 4ft 6 to do it.

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, Thank you for your choosing to stay at the Carlton Shearwater Hotel and also for your very positive feedback. I will ensure all of your feedback is passed onto to the kids club team who invest great time into planning a fun packed and interesting day for all children. If staying with us in the future be sure... More

Kildare, Ireland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I don't normally write reviews but really think this Carlton needs to know I phoned this hotel 5 times on Tuesday 14th October late in the evening, i found it very hard to get through firstly. The woman who answered the phone had a sharp voice and snapped hold the line no hello nothing .. started off bad but got... More

Was this review helpful? Yes 4
CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, It is very concerning to learn of the very poor manner in which your initial contact was dealt with by one of our team. We place great effort in ensuring all aspects of our guest care is friendly, genuine and professional; but very evidently this was not the case on this occasion. You can be assured I am... More

Armagh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Clarion Clearwater last weekend. We enjoyed a really relaxing weekend. The customer care was excellent and all the staff were helpful. The food in both the bar and restaurant was very enjoyable with plenty of choice. The bedrooms were also excellent and very comfortable. Entertainment was available in the bar, and we particularly enjoyed the group... More

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, Many thanks for you positive feedback all of which will be passed onto the team. The team take great pride to ensure that each guest experience is truly positive and I am delighted to receive feedback from yourself to this effect. Liam our bar manager, puts great focus into continually reviewing our entertainment schedule, to ensure the listing... More

co galway, ireland
Contributor
15 reviews 15 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed there with a friend on a Friday night. We had a package that included dinner. We would have went for the spa package but the spa was fully booked. It's a beautifully decorated hotel and although big, it felt like a family run establishment. Every staff member was friendly and welcoming. The restaurant and bar staff especially were... More

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, Many thanks for your valuable feedback and great to learn of your very enjoyable experience with us. However, it is disappointing that your guest room shower was not to the basic standards and this has been addressed and rectified. Thanking you for choosing to stay with us at the Carlton Shearwater Hotel and looking forward to welcoming you... More

Dublin, Ireland
2 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked through Lidl breaks B&B +Dinner 50 euro pp. Sounded a little cheap so wasn't expect much from the food. Asked before arrival for a quiet room and a 2pm check-in and got both no problem.Hotel was what you expect from a 4* hotel chain. Pool and gym ticked all the boxes same for the room except view from the... More

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CarltonACHGM, General Manager at Carlton Shearwater Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and delighted we exceeded your expectations on every level. Our Head Chef Gary and his team take great pride in their work, which is reflected in all of their dishes. Delighted also that Liam our Bar Manager and his team made amends of any delays you endured and extended their usual warm... More

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Additional Information about Carlton Shearwater Hotel

Address: Marina Point, Ballinasloe, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Ballinasloe
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Shearwater Hotel 4*
Number of rooms: 104
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Also Known As:
Carlton Shearwater Ballinasloe
Hotel Carlton Shearwater

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