I have gone here for the past four years and I have nothing but wonderful things to say. As for all of the complaints I have read, it seems most of them, especially the parking issue, are made clear on their website. As far as parking, you arrive and park right in front of the hotel, they shuttle you to... more

Do yourself a favor and do NOT eat here ! Service terrible and food just dreadful. more

My boyfriend and I stayed at the Basin Park a couple weeks ago. A friend was having her wedding reception there so we thought we'd stay at the hotel for one night since that's all we could afford. Let me just say - this was the worst experience I've ever had. Parking is a nightmare - the only savior was... more

This hotel sells itself as a classic vintage hotel. It is somewhat restored and definitely provides the feeling that you are in an old hotel. Our stay in room 317 was fine with a few exceptions. Our king bed seemed to not be level. The foot of the bed was higher than the head. Hot and cold water were reversed... more

The location turns out to be the best reason to stay. The room was OK, however this is over a 100 year old hotel that has been somewhat updated. We did stay in the off season, apparently service was in the off season as well. We did find the door man and the staff cleaning the rooms very nice and... more

I feel compelled to write a review in response to a couple of the negative reviews on the site. My husband and I visited Eureka Springs a year and a half ago and had a wonderful time. I think if you know what you are getting before staying at the Basin Park Hotel you will be very happy. For one... more

My husband planned a surprise Valentine's Day getaway for the two of us. He booked a room at the Basin Park hotel as a package deal which included a free meal and a massage for two. Sounds great doesn't it? When we got to the hotel we were unsure of how and where to park the car. It turned out... more

I've stayed at the Basin Park Hotel a couple of times, and seems it gets more disappointing each time. Especially disappointing was the Balcony Restaurant. Service was horrible. Took the waitress 45 minutes to tell us they were out of one of the appetizers we ordered . Finally got our food but then couldn't find the waitress to get our... more

The location of the hotel is perfect - right in the heart of downtown Eureka. It was very convenient to be staying right in the midst of everything so that we could grab a jacket or drop off shopping bags whenever we had the urge. They offer a shuttle service, but the parking lot is very close - walking to... more