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Stonegate Inn

2106 East Van Buren, Eureka Springs, AR 72632 (Formerly "Budget Host Inn")
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Stonegate Inn
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80 reviews from our community

Traveler rating
    18
    13
    15
    11
    23
See reviews for
17
27
2
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (18)
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    (24)
  • Sep-Nov only
    (25)
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    (13)
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2 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

My family & I stayed here for a quick weekend mini vaca. They had just litteraly cleaned the room when we checked in. As soon as we walked in, the smell was horrible!! Combination between musty & cigarette smoke. The bathroom was nasty. The wifi was so sporatic that it wasn't worth it. The contintental breakfast was horrible! Stale honey... More 

Was this review helpful? Yes
anemone400, Manager at Stonegate Inn, responded to this review

Thank you for your review. We let these customers check in 10 AM, check in time is 2PM. Housekeeping cleaned the room for them, that they do not need to wait . It was no any smell in the room, all rooms are non-smoking rooms. Bathroom was very clean, because the housekeeping cleaned it just for them. Wi-Fi is working... More 

Licking, Missouri, United States
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 4, 2015

Such a nice change to stay at a hotel that is total operate by the very nice owners, from check-in to housekeeping, this friendly older couple do it all. They go out of there way to make you feel at home while staying there. They even invited everyone to stop by Saturday evening for some home made spaghetti (They are... More 

Was this review helpful? Yes 2
Harrison, Arkansas
Contributor
17 reviews 17 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 5, 2014

Me and my husband stated in this hotel for a little weekend getaway. We really just wanted a nice place to sleep and shower since we would spend most of our time downtown. This hotel is fine for just that but wouldn't stay there if I planned on staying in the room a lot. Owners were friendly but strange. The... More 

Was this review helpful? Yes 3
Siloam Springs, Arkansas
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 28, 2014

We stayed at this hotel 2 nights to do the craft fair and voices of the silent city. Upon check in the husband hollered at the wife who was checking us in. There is a big dog and also a cat that live in the office. Half of the lights didn't work in our room and there was no exhaust... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2014

I have a room booked for Oct 24. I'm looking forward to my stay at Stonegate Inn. Some people you just can't please No matter How hard you try. They are disgruntled about everything and everyone. People need to lighten up. Enjoy life. See you nice folks at Stonegate Inn tomorrow.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 22, 2014

I stayed there once before and it was just okay. Booked with them again because of price and then decided to cancel more than 24 hours in advance to stay somewhere else. They still charged me for my room and will not refund me. Very poor customer service and do not recommend booking with them at all.

Was this review helpful? Yes 3
anemone400, Manager at Stonegate Inn, responded to this review

Thank you for your review. When a customer made a reservation on online, they show for you and you agree with the cancellation policy and the rules. Cancellation: If cancelled up to 2 days( 48 hours) before date of arrival, no fee will be charged. If cancelled later or in case of no-show, 100% percent of the first night will... More 

Springfield, MO
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 9, 2014

Eureka Springs has basically two types of lodging outside of B&B's--roadside Motels such as Stonegate and historic hotels like Basin Park/Crescent Hotel. We have stayed at Stonegate Inn twice, the last time with several rooms. They are typically the Priceline Express Deal for their star level and the rate is good for a vacation destination. You can also call and... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 27, 2014

By definition, a hospitality business should impact their guests with basic courtesy. I arrived at Stonegate 12 minutes prior to their prescribed check time of 2:00 PM. There were other guests also waiting who had prepaid as we had. The written instructions inside said to 'ring bell' for service. We all waited for someone to come and assist us, thinking... More 

Was this review helpful? Yes 4
Amarillo
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 24, 2014 via mobile

My husband and I stayed here with our two small children (ages 2 and 4). The hotel was FINE. Based on other reviews I was a little nervous, but seriously, Eureka Springs as a whole is a little odd and fun. True the front office looks more like a small museum for the little lady's hobby of collecting ceramics (mostly... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 13, 2014

I am always searching for good value. But, I am willing to pay a premium for lodging that deserves it. My expectations are reasonable and I can honestly say that regardless of price, this property ranks among the worst stays of my travel history. The room was clean enough, but the owners are very eccentric and heavy handed with instructions... More 

Was this review helpful? Yes 6
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