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Magic Pas Hotel Pas de la Casa

Certificate of Excellence
Carrer Sant Jordi 19 - 21, Pas de la Casa, Andorra
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Magic Pas Hotel Pas de la Casa
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Ranked #9 of 34 Hotels in Pas de la Casa
Certificate of Excellence
A recent review
3 of 5 stars Reviewed April 9, 2015
PPCLisbon Lisbon, Portugal
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146 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Top Contributor
64 reviews 64 reviews
40 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed April 9, 2015

It was my 3rd stay in Magic. The first time (please read my previous review) was quite positive essentially due to the staff that was fantastic. Now the "magic team" was fully replaced at least the front desk, bar and restaurant staff. Didn't find the same atmosphere ... particularly the friendliness ... Also the food is very poor. We got... More 

Was this review helpful? Yes 2
Hotel_M_Pas, Guest Experience Manager at Magic Pas Hotel Pas de la Casa, responded to this review

Dear PPCLisbon, Thank you for your feedback regarding my team and the service we provide, it is very much appreciated. I am however sorry to know that your dinner was not of a high standard and the service you have described is in no way indicative of our usual hospitality, please accept my sincerest apologies. I am sorry that you... More 

Jerusalem, Israel
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 1, 2015

Pas de la Casa - very small town. It is nice from my point of view. It provides very good feeling of "something special". I was on a ski vacation with a friend of mine. It was my 1st time to start learning ski. Overall - very good and warm memories from this vacation! Especially - Andora people! They are... More 

Was this review helpful? Yes 1
Gloucester, United Kingdom
Top Contributor
63 reviews 63 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 25, 2015

booked 3 twin rooms at Hotel Magic Andorra Pas De la Casa. for ski trip. hotel staff were extremely helpful and very polite. hotel seemed hot in the reception. our rooms were on the 7th floor, again the floor seemed hot. rooms were clean and tidy although a little tired, re-decoration maybe needed shortly but again hot hot hot. we... More 

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England
Contributor
16 reviews 16 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 23, 2015

Just spent a week here. Here are the positives and negatives: Positives: Friendly staff. Good size room. Cleaned daily. Negatives: Food cold all the time. Nothing even came out hot! Very poor selection. Noisy hotel both inside and outside. Loads of families with children running up and down and causing chaos in the dining room. Wifi, forget it. Logs you... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2015

I don't have a bad word to say about this hotel. Friendly staff, clean, rooms very comfortable, food very adequate to good, cosy bar/chill area and great access to the slopes. If I ever go to Pas again I'll be returning to this hotel. TV channels & WI-FI could be improved

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Dublin, Ireland
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5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 4, 2015

This was our second time staying here. Its ia lovely, good value hotel. It's a 5 min walk (with gear) from the slopes. The rooms are very clean, cleaned every day. The bar is good value, a glass of wine is €2. The food is fine, not gourmet but you won't be hungry. Breakfast is best with plenty of choice.... More 

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Hadera, Israel
1 review
1 of 5 stars Reviewed March 3, 2015

The Hotel is 4 stars, but we felt like it was 3 stars and less. The rooms are small, the beds are bad, the blankets are thin and made of wool !. The food was not good and not always fresh. In the loby there are games but you have to pay to use them. there is only one elevator... More 

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H_Magic_Pas, Guest Experience Manager at Magic Pas Hotel Pas de la Casa, responded to this review

Dear Sandi H, I am sorry to read that you did not enjoy your recent stay with us. I have identified your booking and we appreciate you choosing our hotel for you and your guests. I am sorry that you did not experience a true Magic Pas stay and hope we’ll be able to redeem ourselves in the future. Regards,... More 

Pas de la Casa, Andorra
1 review
2 of 5 stars Reviewed February 28, 2015

We booked a late ski holiday to Andorra and eventually booked with Crystal Ski to Andorra. We read some of the reviews and need to say a little concerned! On arrival we were greeted by great reception staff and check in was easy enough. The entrance to the hotel is up a flight of stairs so not great if you... More 

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H_Magic_Pas, Guest Experience Manager at Magic Pas Hotel Pas de la Casa, responded to this review

Dear Sandi H , I am sorry to read your review that you did not enjoy a great experience as many have of our guests have recently. I am of course very disappointed to read your comments regarding our staff. As always, we encourage guests to inform of us of any concerns whilst they are still with us in the... More 

1 review
5 of 5 stars Reviewed February 25, 2015

Just back from a superb week at the Magic Pas. A group of 12, 3 families of 4, and we unanimously thought the hotel and resort were brilliant. The staff in the hotel were fantastic. The restaurant manager, Enrique, would send us to the bar for a drink while he arranged a table for 12. We never waited more than... More 

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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 24, 2015

The location of this hotel is perfect for a family ski holiday. Only a short walk to the ski lifts and great location within the village. The hotel was spotless, very clean and comfortable. Our family room was spacious and a great layout giving us all our own privacy when needed. The staff were all brilliant, very courteous and attentive.... More 

Was this review helpful? Yes 1
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