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All 34 Pas de la Casa hotels

Hotel Refugi dels Isards

3.0 of 5 Hotel   |   Carrer Bernat III 6, Pas de la Casa AD200, Andorra
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Hotel Refugi dels Isards
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Ranked #31 of 34 Hotels in Pas de la Casa
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33 reviews from our community

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    14
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Dublin, Ireland
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 16, 2013

Where do I start? Terrible attitude by reception staff. Rude, impatient and uninformative. Then there's the rooms. Dirty ashtrays in my room when I arrived. As in full ashtrays. Room smelled terrible. Can;t open windows even a crack. Radiators were locked on high. This might sound like a ridiculous complaint but when the room smells, it's already overheated and you... More

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London, United Kingdom
1 review
1 of 5 stars Reviewed March 12, 2013

First of all, as soon as we arrived to the hotel the rooms weren't allocated, so we had to wait 1h to solve this. Second, the race for food. If you are thinking of staying in this hotel make sure you arrive to dinner 30min before time, otherwise... no food or a selection of chicken nuggets will be provided. Third,... More

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Travelers are raving about these Pas de la Casa hotels

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 11, 2013 via mobile

Beside the fact that the food is awful, it is almost impossible to find food in the restaurant if you get it there 40 minutes after the opening. The rooms are ok, but sometimes there was no towels and the cleaning, lets call it so, is terrible. The staff is nice, but without means to work. No 3star hotel at... More

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Truro, United Kingdom
1 review
1 of 5 stars Reviewed January 16, 2013

There was only about 12 people staying in the hotel and we was all put together so at night it was very noisy, children running up and down the corridor and people moving furniture! The food was really bad, mainly fried food and a bit of salad and nothing special for the few of us, on the final night we... More

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Madrid, Spain
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed December 12, 2010

We only stayed one night in this hotel on our way to France. The hotel is basic and it was occupied by very noisy groups of people that made our stay unbearable. Sleeping was impossible with bunchs of people shouting all night. Food was bad.

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London
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2008

Refugi dels Isards is situated at the bottom of Pas near the old French border. At first glance it looks much like almost all of the hotels in the Grandvalira ski area in that it is mostly situated above a shop with a small ground floor presence. On entering the hotel we were greeted by a friendly reception team who... More

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yorkshire
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2008

My family and I stayed at the Isards Hotel February 2008 while on a skiing trip. We booked a family room that sleeps 4. The previous reviews we had read caused us some concerns which proved to be totally unjustified. The hotel was warm, very friendly and comfortable and catered for all our basic needs. The food was above average... More

Was this review helpful? Yes 1
Ripon
2 reviews
2 of 5 stars Reviewed February 18, 2008

stayed at the refugi , one week from the 10th Feb 2008. Its a bit of a trek to the bottom of the lifts up hill, with your gear first thing in the morning, I wished we had sorted out lokers when we got the boots and skis but managed, thought the exersise would do us good. Hotel is clean... More

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London
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2007

I stayed at this hotel from the 17th to the 24th December 2006. The Hotel was clean, warm, and comfortable. The rooms were cleaned everyday and we were given fresh towells everyday.The staff were very friendly. I was impressed with the facilities the hotel had which included a 24 hour reception, free ski lockers, internet computers and a bar/nightclub which... More

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A TripAdvisor Member
1 of 5 stars Reviewed March 5, 2006

We have just returned from the Hotel Refugi Dels Isards and I felt that I should inform others of the sub standards of this hotel. We wanted to join some friends who were on a package to this hotel so booked direct. There was only one room available at this time which was being sold as a 'suite with jacuzzi'.... More

Was this review helpful? Yes 6
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Additional Information about Hotel Refugi dels Isards

Address: Carrer Bernat III 6, Pas de la Casa AD200, Andorra
Location: Andorra > Encamp Parish > Pas de la Casa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Refugi dels Isards 3*
Number of rooms: 49
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