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Comfort Suites Conway

#12 of 18 Hotels in Conway
Certificate of Excellence
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705 Museum Road, P.O. Box 742, Conway, AR 72032
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1 room 1 guest
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Comfort Suites Conway
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92 Reviews from our TripAdvisor Community

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    13
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36
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (27)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (14)
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Conway, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

We had to be out of our home for a weekend while work was being done on our street, so we went to the Comfort Suites. Everything about our stay there was just great. Magan, on the front desk, was especially helpful in working out our reservations. This hotel is a very nice place to stay.

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Conway, Arkansas
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

My aunt and uncle from St. Louis and my mom stayed here while visiting my family. The staff went above and beyond to make them comfortable. The pool was great, the rooms were clean and spacious. I will be recommending this hotel to other family traveling thru. Janet one of the clerks was there when we checked in and she... More 

Was this review helpful? Yes
Melissa B, Manager at Comfort Suites Conway, responded to this review

Thank you for taking time out of your day to complete a TripAdvisor review for us! I'm so proud of my crew that they were able to meet the high standards I set for our hotel. Janet does a great job making sure all of our guests are treated very well, and well taken care of. I will definitely thank... More 

Murfreesboro, TN
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy access to the interstate with many hotels in the area. Many restaurants close by; several in walking distance. The room was enormous! Clean and well maintained. The staff were courteous and the breakfast was good. Plenty of parking even for my large truck and trailer (not an 18 wheeler). I recommend this hotel

Was this review helpful? Yes
Melissa B, Manager at Comfort Suites Conway, responded to this review

Thank you for taking the time to complete a TripAdvisor review for us! I love our location as well, with having so many dinner options you just can't beat. We make sure all of our guests experience top notch comfort while at our hotel with the best customer service in the area. We hope you visit us again in the... More 

Birmingham, Alabama
Level Contributor
7 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel was ok because it was closer to our son than the others. Rooms were big and we had a 3 year old grand baby with us. But the carpets needed a good cleaning throughout the hotel incl. our room and the breakfast chairs are in desperate need of replacing, too dirty and worn. Didn't really want to sit on... More 

Was this review helpful? Yes
Melissa B, Manager at Comfort Suites Conway, responded to this review

I would like to thank you for taking the time to complete a TripAdvisor review for us. I do apologize for any inconveniences you experienced at our hotel. We are in the process of detailing all of our carpets, so they are up to the standards I set for our hotel. I make sure our cleanliness standards for the rooms... More 

Mississippi
1 review
4 of 5 stars Reviewed July 15, 2015

The hot breakfast was good. Television in the breakfast area and comfortable seating. Kids enjoyed the indoor pool. Quiet room. Comfortable beds. Good location to interstate and restaurants. Walk to Starbucks and Subway. Stayed for a week for a funeral.

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Melissa B, General Manager at Comfort Suites Conway, responded to this review

I would like to thank you for completing a TripAdvisor review! I want to apologize for the reason you stayed at our hotel, funerals are always hard. I am glad though that during that tough time were able to help with a comfortable hotel, with a great staff. We work extremely hard to deliver superb customer service, and clean rooms.... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 9, 2015

Room was very clean but was facing the interstate which made it noisy even with AC on. Mattresses need replacing. Drain in tub didn't work very good, water up to my ankles by end of shower. Wifi very slow. Breakfast was average for continental breakfast items. Would not stay here again.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Conway, responded to this review

I would like to thank you for completing a TripAdvisor review. I understand how frustrating it can be with the noise of the interstate. That is one unfortunate thing that I cannot fix. We do recommend that if you have issues in the room that you please notify the front desk, because they can be fixed. I train all of... More 

1 review
3 of 5 stars Reviewed July 7, 2015

The room was clean and nice and cool. Everything was in order just not wowed when I walked in. We were driving in from out of state so we greatly appreciated the late check-in availability. The sensor on the elevator was up high, at the head of a 6 ft person. So kids, or anyone shorter than that, kept getting... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Conway, responded to this review

Thank you for taking time out of your day to complete a TripAdvisor review. I have read the issues you have posted here, and started addressing them here at the hotel. We have had elevator techs come check the sensor on the elevator, to make sure it is both located correctly and working properly. We have also advised our breakfast... More 

Arkansas Ozarks
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 2, 2015

My company sent me to the Conway area on business on June 24 and booked my stay at the Comfort Suites. I was warmly welcomed when I arrived, and check in was very easy. My room was spacious, clean, and comfortable. The hot breakfast was tasty, and the breakfast area was well kept. As I was checking out I had... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Conway, responded to this review

Thank you so much for taking time out of your day to complete a TripAdvisor Review! I was overjoyed when I read your review. We work hard every day to make sure our guests experience top notch customer service with very clean rooms. Magan is always a big help to both the guests, and to myself. We hope you visit... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 18, 2015

I travel throughout Arkansas for business and have never encountered such a disturbing hotel room. I arrived around 9 pm last night, and was put in room 317. As I got off the elevator on the third floor I was facing the two armchairs in the common area off the elevator. They were filthy. The arms and seats were heavily... More 

Was this review helpful? Yes 2
Melissa B, General Manager at Comfort Suites Conway, responded to this review

I would like to thank you for taking the time to complete a TripAdvisor review for us. We take cleanliness very seriously at our hotel. I have been personally investigating your claims over the last few days. The chairs on the 3rd floor, one of the chairs at first looks very dirty, but after looking at it, it seems the... More 

1 review
5 of 5 stars Reviewed June 7, 2015

Needed a hotel room but I didn't make a reservation. I walked in and Janet at the front desk got me set up quickly and efficiently despite my lack of a reservation and my CLC program card which can be tricky at best. Room was clean and comfortable, breakfast was above average, and hotel atmosphere was overall very relaxing! Highly... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Suites Conway, responded to this review

Thank you for the 5-star review! We are always glad to work with our CLC guests. We know you have hard jobs and long hours, so we want you to be able to come in and enjoy a great night's sleep. We are always proud of Janet who does go the extra mile for her guests. We hope the next... More 

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