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All 18 Conway hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   2370 Sanders Street, PO Box 1013, Conway, AR 72033
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74%
Ranked #12 of 18 Hotels in Conway
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
KenBColorado Colorado
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82 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colorado
Top Contributor
53 reviews 53 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to I-40 and restaurants. We requested and got a room on the first floor. The room had maybe a slight bit of musty odor but was very clean and the bed was comfortable. They allow pets and a dog near us was yapping for a bit but not by sleep time. Like many motels these days, they use the... More

Was this review helpful? Yes
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear KenBColorado, On behalf of our entire staff, I would just like to thank you for taking the time to complete this review. Guest satisfaction is our number one priority, and nothing helps us to achieve that more than detailed feedback from people like you. I appreciate you alerting us to the musty smell and troublesome shower rod; though shower... More

Fort Worth, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Attention travelers, Hendrix parents and students, and regular Comfort Inn customers, you may want to think twice about dealing with this particular hotel. My personal experience is that its owner views guests with disrespect and indifference. The front desk staff was superb. The room was spacious. The breakfast was adequate, exactly what I expected. All of this is true ...... More

Was this review helpful? Yes
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Mr. Travis, Although we have already spoken once, I would just like to take this opportunity to sincerely apologize for all the problems you've experienced. I understand how frustrating anything revolving around money can be, and how upsetting this must have been for you. One point I failed to make when we spoke on the phone is that any refund... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After rejecting a different hotel that had no elevator (and we have a disabled person), all we cared about was a hotel with an elevator. This hotel was much more! Friendly staff, FREE hot breakfast, the most comfortable hotel bed EVER, and newly renovated spacious rooms! Would definitely stay here agin but we were just passing through!

Was this review helpful? Yes 1
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear kchavez11, Thank you so much for completing your review! We are so pleased you enjoyed your stay, and that you had a pleasant experience. Guest satisfaction is our number one concern, and it is always encouraging to see that we have succeeded with at least one guest. Thank you again for taking the time to leave your comments, and... More

Paducah, Kentucky
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 2, 2014

Nice hotel, very clean spacious rooms. Price was very reasonable. Great place for an overnight stop Pool was inside nice and clean. Very quiet restful night. Staff very nice offered us a first floor which was nice for us. Good breakfast.

Was this review helpful? Yes
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, On behalf of our entire staff, I would just like to thank you for your kind review of our hotel. Guest feedback is always encouraged, but it is especially appreciated when someone takes the time to let us know they enjoyed their stay. Should you be coming through Conway again, please feel free to let us know that... More

Shiloh, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 18, 2014

Rashonda's customer service was outstanding! The clerk working the night my group checked in could learn alot from her; she lacked communication skills and customer service skills, among a few other pertinent keys to success. The king suite was okay, but the shortest king bed I've ever laid in. I'm pretty sure at 5'7, my feet shouldn't have nearly touched... More

Was this review helpful? Yes
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, On behalf of our entire staff, I would just like to apologize for the issues you experienced during your stay. I am thrilled Rashawn provided you with excellent customer service; the clerk that checked you in has since been relocated, as your experience was not dissimilar from other guests', in that regard. We are deeply, deeply sorry that... More

Chesterfield, Virginia
Top Contributor
67 reviews 67 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 18, 2014

My wife and I stopped at this Comfort Inn after driving all day on I-40. Due to construction and back-ups on I-40 we did not travel as far as planned, so when we saw the hotel, we decided to stop for the evening. I am glad we did. Very clean and quite rooms. Extremely comfortable bed! Well rested in the... More

Was this review helpful? Yes
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, On behalf of our entire staff, I would just like thank you for your kind review. Guest satisfaction is paramount to us, and we are glad that our location and cleanliness met your expectations. Should you be coming through Conway again soon, we would love to have you back! Sincerely, Amanda Thomas Assistant General Manager Comfort Inn and... More

Fort Myers, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2014

Front desk greeter was friendly and helpful. Wonderful morning Breakfast(real eggs),and helpful hostess. The pool was very nice and warm. Plenty of nearby restaurants for evening dinner. After a long day of traveling it was great to have a quiet room with a large king bed. We would certainly stay again on future travel through Arkansas.

Was this review helpful? Yes 1
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, On behalf of our entire staff I would just like to thank you for your kind review of our hotel. Such comments are as beneficial to staff moral as they are to the furthering of our business, and we appreciate it greatly. We are so pleased you enjoyed your stay, and hope to see you back again soon!... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2014 via mobile

We woke up to bugs in our beds, suitcases, clothes, EVERYWHERE! The didnt seem to care, only after the second complaint did they offer to discount my room. Then charged my card for the full amount anyways!!! The manager doesnt return my phone calls either...ridiculous!!! My children where horrified!

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear kpearcy, On behalf of our entire staff, I would like to apologize for the terrible experience you had with our hotel. Bugs are an unfortunate certainty all establishments must deal with when the weather gets warmer; however, nothing excuses the poor handling of your complaints by our staff. We have had Terminex spray all rooms on all floors, so... More

Orlando, Florida
Top Contributor
197 reviews 197 reviews
72 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 29, 2014

In general, I find that either Comfort Suites or Choice Suites to be good values for staying while on the road. This one is near many restaurants, stores and services; while at the same time, it is relatively quiet - a good combination for anyone.

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear CherokeeMan, I would like to thank you for taking the time to give us a review. Your comments are very important to us, as we use them as a means to constantly improve our hotel. We are thrilled you enjoyed your stay, and hope to see you again soon! Sincerely, Amanda Thomas Assistant General Manager Comfort Inn and Suites... More

Grant, Michigan
Top Contributor
277 reviews 277 reviews
110 hotel reviews
457 helpful votes 457 helpful votes
4 of 5 stars Reviewed March 28, 2014

Kind of easy to find, nice facility and kind employees. The internet was not working on this night but I used my own hotspot. Very comfortable bed and nice shower and bath. Breakfast was OK, but was in a small room with limited choices . We would stop in again, it's a good choice for most travelers like us.

Was this review helpful? Yes
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear Impala Guy, I would like to thank you for taking the time to give us a review. I am thrilled you enjoyed your stay, though I am very sorry for the issues with wifi and limited breakfast choices. Unfortunately there was nothing to be done about the connectivity problems we were having, but you will be glad to know... More

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Additional Information about Comfort Inn & Suites

Address: 2370 Sanders Street, PO Box 1013, Conway, AR 72033
Phone Number:
Location: United States > Arkansas > Conway
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 69
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Conway
Holiday Inn Conway

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