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All 18 Conway hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   2370 Sanders Street, PO Box 1013, Conway, AR 72033
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74%
Ranked #10 of 18 hotels in Conway
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
CherokeeMan Orlando, Florida
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75 people have reviewed this hotel

Traveler rating
    31
    23
    14
    6
    1
See reviews for
27
9
4
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We woke up to bugs in our beds, suitcases, clothes, EVERYWHERE! The didnt seem to care, only after the second complaint did they offer to discount my room. Then charged my card for the full amount anyways!!! The manager doesnt return my phone calls either...ridiculous!!! My children where horrified!

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear kpearcy, On behalf of our entire staff, I would like to apologize for the terrible experience you had with our hotel. Bugs are an unfortunate certainty all establishments must deal with when the weather gets warmer; however, nothing excuses the poor handling of your complaints by our staff. We have had Terminex spray all rooms on all floors, so... More

Orlando, Florida
Top Contributor
121 reviews 121 reviews
51 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In general, I find that either Comfort Suites or Choice Suites to be good values for staying while on the road. This one is near many restaurants, stores and services; while at the same time, it is relatively quiet - a good combination for anyone.

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear CherokeeMan, I would like to thank you for taking the time to give us a review. Your comments are very important to us, as we use them as a means to constantly improve our hotel. We are thrilled you enjoyed your stay, and hope to see you again soon! Sincerely, Amanda Thomas Assistant General Manager Comfort Inn and Suites... More

Grant, Michigan
Top Contributor
215 reviews 215 reviews
99 hotel reviews
376 helpful votes 376 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Kind of easy to find, nice facility and kind employees. The internet was not working on this night but I used my own hotspot. Very comfortable bed and nice shower and bath. Breakfast was OK, but was in a small room with limited choices . We would stop in again, it's a good choice for most travelers like us.

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear Impala Guy, I would like to thank you for taking the time to give us a review. I am thrilled you enjoyed your stay, though I am very sorry for the issues with wifi and limited breakfast choices. Unfortunately there was nothing to be done about the connectivity problems we were having, but you will be glad to know... More

Newton, Iowa, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Good rates and overall nice hotel for the money. Rooms we stayed in were very well furnished with what we felt you would expect to see in a much spendier hotel. Breakfast was good and there was plenty to go around. The only area that I felt needed some improvement was the breakfast room, as it was rather small. Not... More

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

We are so pleased you enjoyed your stay with us! We are always looking for ways to grow and improve, so your comment regarding the breakfast area is much appreciated. We hope to see you again soon. More

Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for a college visit with my daughter. Room was clean & quiet and everything worked and I got a good nights sleep.... So why not 5 stars... AC/heater was very loud and breakfast was not really that good... We were on a schedule, but my daughter and I talked seriously about skipping the free breakfast for having to... More

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

We are pleased that the majority of your stay with us was pleasant, but regretful there were some issues. Should you decide to stay with us again in the future, please let us know if your heating or cooling unit is bothersome! And should the breakfast prove unsatisfactory, that is something we would like to know as well. Unfortunately the... More

Nashville
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 21, 2014

We arrived at this hotel after dark around 9:30 at night. It was well lit which I loved b/c I was traveling alone with my two kids. The only complaint, which my kids actually thought was great, was when we got there, we were given a spacious suite and the smoke alarm was going off. The sweet girl in the... More

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

We are so happy that you loved your stay at our property! Our double suite is an excellent room for a family! I am also happy to know that my staff assisted you and you were pleased! We hope to see you again soon! More

Kissimmee, Florida
Contributor
18 reviews 18 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 4, 2014

Stayed here one night while running a 5K in Conway. For the price, it's a good deal- the beds were comfortable. However, there was a huge stain on the carpet. Also, I spilled water and took a towel to blot it and brought up a ton of dirt and grime. Other than that, it was fine but it makes you... More

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are in the process of a complete renovation, therefore some of our items are worn. However, every item very soon will be fresh and new! Your feedback is very important to us and we can assure you that we will use... More

Loco, Oklahoma
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 25, 2013

We stayed at the Comfort Inn in Conway, AR. We were expecting a lesser than hotel because of the price but were pleasantly surprised. We stayed in a King suite (had a couch). The room was clean and the breakfast was good. Hotel staff was pleasant. We would stay there again. Bang for the buck, this is a great hotel.

Was this review helpful? Yes 2
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 22, 2013

My husband and I stayed at this property from Thursday to Monday...the bed was the absolute best part of the stay! We got several nights of great sleep! The room was clean but the knob on the AC unit was broken in the coolest temperature which we LOVED so we didn't say anything until checkout. The breakfast each morning was... More

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your review! I remember meeting you upon your departure. It was great visiting with you. We did take care of that broken knob on the air conditioner and were so happy to hear that you loved your stay. I hope to see you again on your next visit to Conway! More

Centreville, MS
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

We stayed in room 314, it was clean and the bed was comfy. The breakfast in the morning was good and plentiful. Breakfast personnel did a great job keeping everything filled. We would definitely stay there again.

Was this review helpful? Yes
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Great service, clean room and a comfortable bed is definitely what a guest looks for in a hotel! I am pleased that you loved all of these qualities of our hotel. We were also pleased to find that you loved our breakfast and personnel. We look forward to seeing you again when you visit Conway! More

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Additional Information about Comfort Inn & Suites

Also Known As:
Comfort Inn And Suites
Comfort Hotel
Comfort Hotel Conway
Holiday Inn Conway
Conway Holiday Inn
Address: 2370 Sanders Street, PO Box 1013, Conway, AR 72033
Phone Number:
Location: United States > Arkansas > Conway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Conway
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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