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Comfort Inn & Suites

#6 of 18 Hotels in Conway
Certificate of Excellence
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2370 Sanders Street, PO Box 1013, Conway, AR 72032
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131 Reviews from our TripAdvisor Community

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Traveler rating
    60
    42
    19
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel was OK as far as the rooms are concerned,but the fittness center needs some real updating. The breakfast area was clean and cozy, maybe a little too cozy to accomadate all the soccer teams. But the staff worked thier tails off and made it a good experience anyway. The stay was good because the staff are all great... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 1 week ago

So I made my reservation a week ahead to realize we got the last room. Our room was musty like mold, nasty and there was a space on the top of the door that was 3 inches wide. Unfortunately all other hotels were sold out so I slept in the car with my daughter

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete one of our surveys. We take claims of mold and cleanliness very seriously. I have launched an investigation to make sure that any issues you have experience at our hotel is fixed, and a improvement to our preventative system put in place. Our staff works hard every day to ensure that our... More 

Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

When we (2 adults and 2 kids)arrived 6/17 our room was ready. The facility was clean and the staff was very courteous. The indoor pool area was also very clean and there were plenty of fresh towels available poolside. The hot breakfast was what we expected but the attention given us and other patrons by the kitchen staff was exceptional.... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for completing a TripAdvisor review for us. Our goal here at the Comfort Inn & Suites, is to deliver top notch customer service, and have our guests experience the most comfortable rooms and amenities. We are so proud of our staff for delivering that to you. We know that the best thing you can... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

The room was clean and the bed was comfortable. The staff was very accommodating. The only complaint I would have is the air conditioning wasn't on in the room when I arrived. However, it didn't take long for the room to cool down.

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Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking time out of your day to complete a TripAdvisor review for us. We strive everyday to deliver the most comfortable and clean rooms with great customer service. I am very happy to see that my staff delivered that to you. We will also make sure that when our housekeepers finish a room they lower the thermostat,... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I traveled to Conway with a group of parents and kids and Evan who was working the front desk was friendly and cooperative with our large group! Rooms were clean and comfortable and breakfast was great! I look forward to staying there next year when we travel through!

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to fill out a TripAdvisor review for us. Even has to be one of our best front desk employees. He works hard everyday to ensure that our guests are taken care of to the best of his abilities. I am also very proud of my staff, because they delivered a top notch room for... More 

Oklahoma City, Oklahoma
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The girl working the front desk June 11, 2015 (unfortunately I did not get her name) was absolutely pleasant , informative and helpful. Great service. The hotel was fresh and clean. The room was layout well and quite comfortable. Breakfast the next morning was good. There are numerous restaurants very close by. I would certainly recommend this hotel and will... More 

Was this review helpful? Yes 1
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

I was very pleased to see your review. I am glad you enjoyed your stay at our hotel. I will make sure our front desk agent knows how you appreciated her service. We strive to be the best hotel in our area when it comes to customer service, and cleanliness. We work hard everyday to achieve that goal, and when... More 

Eufaula, Alabama
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice room, good price, great breakfast. Hotel is behind other buildings and is kind of difficult to access, but close to WalMart and lots of restaurants. Rooms are nice and clean and they have a better than average hot breakfast...eggs, bacon, sausage, etc.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to give us a great review! Our full hot breakfast is just one of the many attractions to our hotel. We are conveniently located by Wal-Mart and numerous places to eat. We are close to downtown Conway where there is plenty of shopping or close to all your big businesses. Thank you for staying... More 

Rienzi, Mississippi
1 review
5 of 5 stars Reviewed 4 weeks ago

Took a chance at exit 125 after a long day on the road. We were met by great staff, and we walked in without reservations to a warm welcome and great rooms. We enjoyed a warm breakfast before hitting the road again in the morning. Felt very at home!

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

We are glad that your unexpected stay made you feel right at home. It's tough being out on the road sometimes and very refreshing when you are welcomed into a hotel and treated like family. Great, clean rooms and a full hot breakfast helps as well! Maybe your next trip will be a little more expected and you will stay... More 

Fremont, Michigan
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed here recently and had a great experience. The rooms were very clean. Service was excellent upon check in. The only negative for us was that we wished there was more healthy choices on there breakfast buffet. If we come through Conway again we will stay here.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

When traveling it can be hard to find a great place to stay. I am pleased that you found that great place with us! Clean rooms and great customer service is something you can expect from the Comfort Inn & Suites in Conway! I am sorry that we didn't have all the requests on the breakfast that you would like.... More 

1 review
5 of 5 stars Reviewed May 25, 2015

I wrote a review before but it was for the wrong hotel and the front desk clerk reminded me while looking at trip advisor post. Anyhow, I had my first stay at the location and it was acceptional. The young lady Khloe worked fast and kept great conversation while getting me checked in. I came back down for towels and... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Choosing the right hotel is important. Having that great customer service and friendly face helps add to that perfect place to stay. I am happy to hear that Chloe was the person to give you those customer service needs that you had. Now as a rewards member, you can earn free nights and have lots of benefits no matter what... More 

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