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All 18 Conway hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   2370 Sanders Street, PO Box 1013, Conway, AR 72033
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75%
Ranked #11 of 18 hotels in Conway
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Maryshae Shiloh, Illinois
  • Overview
  • Reviews (78)
  • Photos (9)
  • Amenities
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  • Room tips (13)
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78 people have reviewed this hotel

Traveler rating
    32
    25
    14
    6
    1
See reviews for
27
11
4
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Shiloh, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Rashonda's customer service was outstanding! The clerk working the night my group checked in could learn alot from her; she lacked communication skills and customer service skills, among a few other pertinent keys to success. The king suite was okay, but the shortest king bed I've ever laid in. I'm pretty sure at 5'7, my feet shouldn't have nearly touched... More

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Chesterfield, Virginia
Top Contributor
65 reviews 65 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stopped at this Comfort Inn after driving all day on I-40. Due to construction and back-ups on I-40 we did not travel as far as planned, so when we saw the hotel, we decided to stop for the evening. I am glad we did. Very clean and quite rooms. Extremely comfortable bed! Well rested in the... More

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Fort Myers, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2014

Front desk greeter was friendly and helpful. Wonderful morning Breakfast(real eggs),and helpful hostess. The pool was very nice and warm. Plenty of nearby restaurants for evening dinner. After a long day of traveling it was great to have a quiet room with a large king bed. We would certainly stay again on future travel through Arkansas.

Was this review helpful? Yes 1
Amanda T, Manager at Comfort Inn & Suites, responded to this review

Dear Guest, On behalf of our entire staff I would just like to thank you for your kind review of our hotel. Such comments are as beneficial to staff moral as they are to the furthering of our business, and we appreciate it greatly. We are so pleased you enjoyed your stay, and hope to see you back again soon!... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2014 via mobile

We woke up to bugs in our beds, suitcases, clothes, EVERYWHERE! The didnt seem to care, only after the second complaint did they offer to discount my room. Then charged my card for the full amount anyways!!! The manager doesnt return my phone calls either...ridiculous!!! My children where horrified!

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear kpearcy, On behalf of our entire staff, I would like to apologize for the terrible experience you had with our hotel. Bugs are an unfortunate certainty all establishments must deal with when the weather gets warmer; however, nothing excuses the poor handling of your complaints by our staff. We have had Terminex spray all rooms on all floors, so... More

Orlando, Florida
Top Contributor
160 reviews 160 reviews
65 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 29, 2014

In general, I find that either Comfort Suites or Choice Suites to be good values for staying while on the road. This one is near many restaurants, stores and services; while at the same time, it is relatively quiet - a good combination for anyone.

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear CherokeeMan, I would like to thank you for taking the time to give us a review. Your comments are very important to us, as we use them as a means to constantly improve our hotel. We are thrilled you enjoyed your stay, and hope to see you again soon! Sincerely, Amanda Thomas Assistant General Manager Comfort Inn and Suites... More

Grant, Michigan
Top Contributor
263 reviews 263 reviews
108 hotel reviews
400 helpful votes 400 helpful votes
4 of 5 stars Reviewed March 28, 2014

Kind of easy to find, nice facility and kind employees. The internet was not working on this night but I used my own hotspot. Very comfortable bed and nice shower and bath. Breakfast was OK, but was in a small room with limited choices . We would stop in again, it's a good choice for most travelers like us.

Was this review helpful? Yes
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Dear Impala Guy, I would like to thank you for taking the time to give us a review. I am thrilled you enjoyed your stay, though I am very sorry for the issues with wifi and limited breakfast choices. Unfortunately there was nothing to be done about the connectivity problems we were having, but you will be glad to know... More

Newton, Iowa, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2014

Good rates and overall nice hotel for the money. Rooms we stayed in were very well furnished with what we felt you would expect to see in a much spendier hotel. Breakfast was good and there was plenty to go around. The only area that I felt needed some improvement was the breakfast room, as it was rather small. Not... More

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

We are so pleased you enjoyed your stay with us! We are always looking for ways to grow and improve, so your comment regarding the breakfast area is much appreciated. We hope to see you again soon. More

Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 22, 2014

Stayed there for a college visit with my daughter. Room was clean & quiet and everything worked and I got a good nights sleep.... So why not 5 stars... AC/heater was very loud and breakfast was not really that good... We were on a schedule, but my daughter and I talked seriously about skipping the free breakfast for having to... More

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Melissa B, Manager at Comfort Inn & Suites, responded to this review

We are pleased that the majority of your stay with us was pleasant, but regretful there were some issues. Should you decide to stay with us again in the future, please let us know if your heating or cooling unit is bothersome! And should the breakfast prove unsatisfactory, that is something we would like to know as well. Unfortunately the... More

Nashville
Contributor
17 reviews 17 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 21, 2014

We arrived at this hotel after dark around 9:30 at night. It was well lit which I loved b/c I was traveling alone with my two kids. The only complaint, which my kids actually thought was great, was when we got there, we were given a spacious suite and the smoke alarm was going off. The sweet girl in the... More

Was this review helpful? Yes 1
Melissa B, Manager at Comfort Inn & Suites, responded to this review

We are so happy that you loved your stay at our property! Our double suite is an excellent room for a family! I am also happy to know that my staff assisted you and you were pleased! We hope to see you again soon! More

Fort Smith, Arkansas
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 4, 2014

Stayed here one night while running a 5K in Conway. For the price, it's a good deal- the beds were comfortable. However, there was a huge stain on the carpet. Also, I spilled water and took a towel to blot it and brought up a ton of dirt and grime. Other than that, it was fine but it makes you... More

Was this review helpful? Yes
Melissa B, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are in the process of a complete renovation, therefore some of our items are worn. However, every item very soon will be fresh and new! Your feedback is very important to us and we can assure you that we will use... More

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Additional Information about Comfort Inn & Suites

Address: 2370 Sanders Street, PO Box 1013, Conway, AR 72033
Phone Number:
Location: United States > Arkansas > Conway
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Conway
Holiday Inn Conway

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Conway
Hotel Class
Official Description (provided by the hotel)
Winner of the prestigious TripAdvisor Certificate of Excellence. ... more   less 
Number of rooms
69

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