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Comfort Inn & Suites

#6 of 18 Hotels in Conway
Certificate of Excellence
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2370 Sanders Street, PO Box 1013, Conway, AR 72032
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137 Reviews from our TripAdvisor Community

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Traveler rating
    65
    42
    20
    6
    4
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46
23
7
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (56)
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Avoca, Arkansas
5 of 5 stars Reviewed 2 weeks ago

Excellent place to stay. Highly recommend. Cold air, quiet, and very friendly staff. The room was very comfortable and clean. I have stayed on two other trips to Conway at other hotels. This one is the best by far. I will stay here on future trips.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the TripAdvisor review! I am overjoyed that you enjoyed your stay with us when you visited Conway. We work hard to maintain high standards in customer service and room cleanliness at our newly renovated hotel. That way all of our guests enjoy the comfort of a trouble-free stay. I will let my staff know to keep up... More 

Birmingham, United States
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was here for 5 days traveling with sports team. Arkansas had record setting flooding just before our trip, and we had a tropical storm remnant come over while we were there, so it was wet. There was some minor water damage in places and some families said their rooms smelled "musty". The 2 greatest things about this place were the... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

I would like to thank you for taking the time to complete a TripAdvisor review for us! I am so very proud for my housekeeping staff going above and beyond for you and your team during your stay. I have set high standards for all of my staff when it comes to customer service, and room cleanliness. That way I... More 

Blytheville, Arkansas
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed our visit there. My grandsons enjoyed the pool and especially the breakfast. The lady ( Chaquanda ) at the desk was really nice and helpful in every thing we needed. Will definitely stay there again when we visit Conway .

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking time out of your day to complete a TripAdvisor review for us! I'm so happy that you had an enjoyable stay at our hotel. Chaquanda works hard to insure our guests are happy, and I will definitely let her know how good of a job she does. I hope your had a wonderful time as well... More 

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a great one-night stay. The hotel has been recently remodeled, and our room was especially nice for the price. We happened to get a disabled-accessible room, although we do not need it. We found it had plenty of room for a wheelchair or scooter, lots of hold bars in the shower/tub and a huge bathroom. The counter folks were... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking time out of your day to complete a TripAdvisor review for us! I'm so glad you enjoyed our newly remodeled hotel. I'm quite excited on how it turned out, and excited to show the public what quality in hotels looks like. Being a person that has family that are wheelchair bound, I take pride in our... More 

Houston, Texas
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This place is nice. The breakfast is good. They have an indoor pool. We have stayed here a couple of times. The service desks are really nice as well. They have brochures of things to do in the area. The location is good and we had a good night's sleep.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for taking the time to complete a TripAdvisor review for us! We are overjoyed that you had a great stay at our hotel. We strive to provide a comfortable stay with a friendly staff, and I'm proud we could deliver this to you. I will let my staff know to keep up the good work, so... More 

Conway, Arkansas
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Needed a place last minute and easily made a reservation online. Room was ready, pool was uncrowded, and the person at the desk was more than helpful. Clean, cold air, and hot shower. Ahhhhhhh. Breakfast was hot and plentiful with a wide selection. We will be back.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

I would like to thank you for taking time out of your day to complete a TripAdvisor review for us. It's our goal as a hotel to provide our guests with outstanding customer service and clean rooms. We understand that after a long trip our guests want a comfortable bed in a clean room to relax. We work hard everyday... More 

San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2015

The hotel was OK as far as the rooms are concerned,but the fittness center needs some real updating. The breakfast area was clean and cozy, maybe a little too cozy to accomadate all the soccer teams. But the staff worked thier tails off and made it a good experience anyway. The stay was good because the staff are all great... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

I want to thank you for taking the time to complete a TripAdvisor review for us. We are glad you enjoyed your stay here at the Comfort Inn & Suites. We agree that our fitness room is in need of updating, and are in the process of starting that here in the future. I am proud of my staff during... More 

1 review
1 of 5 stars Reviewed June 20, 2015

So I made my reservation a week ahead to realize we got the last room. Our room was musty like mold, nasty and there was a space on the top of the door that was 3 inches wide. Unfortunately all other hotels were sold out so I slept in the car with my daughter

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete one of our surveys. We take claims of mold and cleanliness very seriously. I have launched an investigation to make sure that any issues you have experience at our hotel is fixed, and a improvement to our preventative system put in place. Our staff works hard every day to ensure that our... More 

Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 18, 2015

When we (2 adults and 2 kids)arrived 6/17 our room was ready. The facility was clean and the staff was very courteous. The indoor pool area was also very clean and there were plenty of fresh towels available poolside. The hot breakfast was what we expected but the attention given us and other patrons by the kitchen staff was exceptional.... More 

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for completing a TripAdvisor review for us. Our goal here at the Comfort Inn & Suites, is to deliver top notch customer service, and have our guests experience the most comfortable rooms and amenities. We are so proud of our staff for delivering that to you. We know that the best thing you can... More 

1 review
4 of 5 stars Reviewed June 18, 2015 via mobile

The room was clean and the bed was comfortable. The staff was very accommodating. The only complaint I would have is the air conditioning wasn't on in the room when I arrived. However, it didn't take long for the room to cool down.

Was this review helpful? Yes
Melissa B, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking time out of your day to complete a TripAdvisor review for us. We strive everyday to deliver the most comfortable and clean rooms with great customer service. I am very happy to see that my staff delivered that to you. We will also make sure that when our housekeepers finish a room they lower the thermostat,... More 

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