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Holiday Inn Express & Suites Conway

#5 of 18 Hotels in Conway
Certificate of Excellence
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2330 Sanders Street, P.O. Box 576, Conway, AR 72032
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Holiday Inn Express & Suites Conway
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72 Reviews from our TripAdvisor Community

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Traveler rating
    45
    17
    6
    2
    2
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29
5
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Newest and nicest hotel in Conway. Friendly staff aim to please. The staff makes every effort to answer questions and make our stay easier. Rooms are new, have comfortable beds, Some of the rooms are Suites that are very spacious.

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Conway, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel one night while in town for Toad Suck Daze. This hotel has the nicest curb appeal of all in the area, very clean and well kept. The clerk that checked me in was very busy with answering phones and assisting guests but managed to maintain a handle it all in a very friendly manner. The... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

We booked the meeting room to host my graduation dinner. From the beginning, the staff was amazing! Everyone was so incredibly knowledgeable and helpful! Trey booked our event and gave us all the pertinent info we needed. Tanesha took the time out to make sure the setup was as we desired several days in advance and allowed us to view... More 

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Arlington, Virginia
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for a night with my dad while we were traveling cross country. It had been a loooooong day driving so the cleanliness and comfort of the hotel was welcome. Clean rooms, comfy beds, NO bed bugs, decent breakfast. Everyone who worked there was super nice and helpful, especially Hunter at the front desk who gave us the last... More 

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Austin, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 27, 2015

I wanted to really like this hotel, the guy at the front desk was so helpful when we checked in. Until we saw the bugs in our room, the hotel was notified they came in and collected the bugs, and the manager offered us our points back, stating we will not be charged for that one night. Of course we... More 

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HIEMgr14, General Manager at Holiday Inn Express & Suites Conway, responded to this review

Thank you for your review regarding your experience with us. I regret to know you were not satisfied with the service you received. We pride ourselves in providing excellent service to all of our guests and I would like to address this further. I have sent you a private message. I look forward to hearing from you and being of... More 

Parsons, Kansas
1 review
3 of 5 stars Reviewed March 30, 2015

Refused to honor our confirmation from trip advisor. Then told us they would not honor our room (double queen suite) since they filled them that afternoon. Instead offered us double queen room for same price as suite.

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Conway, responded to this review

Dear clm315, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Conway, AR. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Ball Ground,GA
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2015

Very nice, comfortable. Came in without a reservation, in the pouring rain....only had 2 rooms left of which they gave us a good rate. Would have loved to enjoyed the little balcony we had, but too rainy and cold!

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1 review
4 of 5 stars Reviewed February 16, 2015

I stayed a few nights and the service and rooms excellent. Great hotel to stay in while in Conway, AR. I would definitely stay again! The room was very clean. I stayed on the 4th floor so there was not much noise. Breakfast was good also. Housekeeping was courteous and patience.

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Conway, Arkansas
Contributor
18 reviews 18 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 3, 2015

Needed a place to stay in our own hometown overnight. First, we were put on the first floor. This proved to be very noisy with people opening and closing the side door that was near our room. Add to that, people in the room next to us were very noisy and loud. After explaining this to the desk clerk, we... More 

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Watauga, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 14, 2015

I have been staying at this Holiday Inn Express in Conway, Arkansas, for approximately once a month since July 2014. I have always had excellent service! The rooms are extra clean and the breakfast is delicious. I have always felt safe at this establishment. The staff is friendly!

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37 photos of this hotel

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