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SpringHill Suites Bentonville

3.0 of 5
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2304 SE Walton Boulevard, Bentonville, AR 72712
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SpringHill Suites Bentonville
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Ranked #17 of 22 Hotels in Bentonville
A recent review
4 of 5 stars reviewed 2 weeks ago
Andrew L Palm Beach, Florida
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44 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Palm Beach, Florida
Level Contributor
88 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The renovation is almost complete. There are a few wrinkles to iron out. The luggage cart should be placed in the dumpster. The front desk staff was friendly and the rooms were clean though a bit cramped. Breakfast was pretty good. I don't think this stands as the best Springhill Suites I've been to but it got the job done.... More 

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Tampa, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We had a reservation for this property on 6/30/15. Let me start by saying that I knew in advance that a renovation In progress. We have been Marriott Platinum Premier or Platinum members for over 15 years and have seen a lot of Marriott properties and a lot of renovations. However, We had never seen anything as badly planned and... More 

Was this review helpful? Yes
Kathie Z, General Manager at SpringHill Suites Bentonville, responded to this review

I am so sorry for your unpleasant experience at our hotel. I do understand your frustration. Renovation is very tough and especially on our guest. We have tried so hard to make this reno as easy on the guest as we can, however we are at the stage that we literally have been backed in a corner for the final... More 

Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 9, 2015

As I walked up to this hidden gem I couldn't help but be stricken by how well groomed the green space/landscaping was. Roses in bloom, trees perfectly trimmed, grass freshly cut. It was a pretty stark contrast to walking in the front door! This hotel is undergoing a remodel and if you don't get a good first impression outside, you... More 

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Kathie Z, General Manager at SpringHill Suites Bentonville, responded to this review

Thank you for takeing time out to write this review. We appreciate the feedback and I will definetly let the front desk of their carelessness. This is not how I want my guest treated. They are to respond and make eye contact with everyguest every time they are seen. I truly am sorry this was not practiced. I hope that... More 

Al Jubail, Saudi Arabia
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed May 11, 2015

Wife and I stayed 2 nights at this hotel for my Daughter graduation from University of Arkansas. The room was very clean and a nice size. We did not spend much time there with all the things going on. The room was cheaper than the hotels in Fayetteville. I would stay again if I need a hotel in area. It... More 

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Newton, Kansas
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 2, 2015 via mobile

Overall this is a nice place. Rooms are nice and seam to have been up dated. Staff was friendly and helpful. Breakfast was ok but nothing special had the same items both mornings. They were in the process of up dating the pool area and a number of other things maybe that is the reason for the breakfast not changing.... More 

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Little Rock, Arkansas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 11, 2014

Seeing some of the mixed reviews on here I was hesitant to book this hotel. However, we stay at Springhill Suites all the time and have never been disappointed. Such was the case here. I agree the hotel is a little dated and needs a face lift. However, it was clean, comfortable and the staff was very friendly. Would not... More 

Was this review helpful? Yes 1
Kathie Z, General Manager at SpringHill Suites Bentonville, responded to this review

Thank you for giving us a chance. So happy that your stay with us was pleasant. Just so that you know, we will be starting a FULL renovation right at the first of the year and due for completion by the end of April. Give us another try and see the new and improved SpringHill Suites in Bentonville AR. Appreciate... More 

Saint Louis, Missouri
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 29, 2014

This was our third stay here over the last two years and again we were nor disappointed. I don't understand what other reviewers are expecting from this type of a property. It certainly delivered a satisfactory product for the prices charged. The rooms are clean, the beds comfortable, the staff helpful and the breakfast better than most competitors. We will... More 

Was this review helpful? Yes 1
Kathie Z, General Manager at SpringHill Suites Bentonville, responded to this review

Thanks for taking the time to give such a great review of our hotel. We so appreciate you and your loyalty. I also wanted to let you know that we are getting ready to go thru a ful scale renovation that we are all excited about. We should be complete sometime in the Spring. We truly hope that you will... More 

Little Rock, AR
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 11, 2014

I stayed here for a football game. I Expected the over-pricing due to popularity of the game. The bed was ok. The room was clean, but smelled of something similar to canned cat food. The breakfast was mediocre at best. There is no ATM, and they would not cash a check for $50.00. I would only stay here again as... More 

Was this review helpful? Yes
Kathie Z, Manager at SpringHill Suites Bentonville, responded to this review

We are sorry you did not enjoy your stay at our hotel and hope you will give us another chance. We are due for a remodel which will begin in December and finish in March or April. More 

Winston Salem, North Carolina, USA
Level Contributor
369 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed September 16, 2014

This property is about average. No major issues, but is seems a but dated, some rooms have an odd configuration and some fixtures need to be updated. My room this stay was clean and well maintained, just a little dates. Occasional noise problems. And why no power outlet by the bed? The staff is courteous and helpful. Rates are reasonable.

Was this review helpful? Yes
Kathie Z, General Manager at SpringHill Suites Bentonville, responded to this review

Thank you for taking the time to let us know your opinion of our hotel. We strive to make every guest stay pleasant . I am glad that we did that for you. I want you to know that we are getting ready to start a major renovation in Dec and plan to be finished around the early Spring. I... More 

Germantown, Tennessee
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 17, 2014

Stayed two nights. The rooms were clean and comfortable but it is an older hotel that's close to needing a renovation. The check in was easy and the staff was great and helpful. The rooms are getting worn out and the shower had a little bit of mold. The pool and hot tub were somewhat clean but also had some... More 

Was this review helpful? Yes
Kathie Z, General Manager at SpringHill Suites Bentonville, responded to this review

Thank you so much for takeing the time to write this reveiw. We appreciate feed back. I just wanted to let you know that we will be going thru a Major Renovation this fall and hoping to finish next spring. I hope that you will give us another try. Kathie Zornes General Manager. More 

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