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Simmons Suites

Certificate of Excellence
3001 NE 11th St, Bentonville, AR 72712
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265 Reviews from our TripAdvisor Community

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Traveler rating
    180
    62
    14
    6
    3
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71
77
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (265)
  • Mar-May only
    (89)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (44)
All months
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This Hotel could easily be a 4-5 Star Hotel. We Stood in Room #226; my biggest issue was the Carpet in this room; it is Seriously dirty with Stains through out the Carpet. Is it really that hard to go in & have the carpets cleaned when seriously needed? The shower had some mold something a little bleach or cleaner... More 

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Tampa, Florida
Level Contributor
84 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I spent 3 nights in Bentonville. This was a very nice hotel with an updated decor. The beds were comfortable. The pillows were lacking. The rooms were clean. The chair that would be used for reading could use a light behind it. The free breakfast was ample. Fresh cut fruit would have been nice, but the overall selection was ample.... More 

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Meriden, Kansas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

May 2015: Returned to area and was not disappointed with stay. Friendly and knowledgable staff help make the stay pleasant. Rooms are kept in excellent condition. If I had not known of this hotel in advance I would have been worried because of the low room rate. The breakfast area was clean and there was a large variety of food... More 

Was this review helpful? Yes 1
Chester, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

For me I value customer service sightly below sanitation. It is much easier to clean a mirror then it is to fix a bad customer experience. The front desk staff for the most part is not welcoming or friendly. I received a note in my room saying I was going to be charged for makeup stains on a towel. The... More 

Was this review helpful? Yes 3
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Definitely would return. Large suite with full size frig with large icemaker, micro sink and dishes in cabinet! Comfortable mattress, nice decor, good tv but could use more channels. Breakfast was plentiful and different each day of our stay. There was an attendant on duty and room was spacious. Only downside is you have to go to the lobby for... More 

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Ledyard, Connecticut, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

I booked this place because it was close to my dad's house and a good price, boy oh boy did I get a great deal! This property easily compared to many 4 and 5 star places I have stayed in the last few years. The staff was excellent epically Brian at the front desk, the room was spacious, tastefully appointed... More 

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Lee's Summit, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed May 26, 2015

Desk clerks, pleasant & courteous. Everything was VERY clean. Kitchen was such a plus. The carpet was a little worn in our room but the clerk said they were getting bids to replace it. Hot tub was relaxing. Very convenient to the attractions.

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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

They made us pay two nights, even though we didn't stay the first night due to being stranded in McAlester, OK because of a tornado warning on highway 40! We called to advise them we couldn't make it but they still charged us! The room had roaches also, so we were not impressed!

Was this review helpful? Yes 1
Brian N, Front Office Manager at Simmons Suites, responded to this review

When a guest books through a third party and pre-pays, such as through Expedia, refunds can not be made. The guest did arrive the next morning and used the shower in the room. The guest then decided to stay an extra night. We always recommend guests booking directly with the hotel where we have more flexibility to work with their... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

Clean rooms Friendly staff Clean pool and hot tub Good bar prices Hot bartender The place is really nice and at a great price you get clean rooms and staff that aim to please. Everyone at the Simmons is great. The pools and hot tub are clean and feel great. The rooms are spotless. The bar is upscale and the... More 

Was this review helpful? Yes 1
Sussex, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 14, 2015

While the cleanliness was very good and the rooms spacious, well laid-out, and attractively furnished, there were enough disappointments that I might try another hotel next time. Getting in and out of the hotel with several bags on a luggage cart was difficult. They have paved the driveway in front of this hotel with a rough stone that the luggage... More 

Was this review helpful? Yes 3
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