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Simmons Suites

Certificate of Excellence
3001 NE 11th St, Bentonville, AR 72712
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267 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (267)
  • Mar-May only
    (89)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (44)
All months
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed overnight with a work mate. The room was above average size with nice appointments. The counter staff were very helpfull and friendly. Now the lows: the bar area is minmal and unappealing, the free breakfast was very standard and unappealing, the lobby was small and not appealing. For the money, the hotel is a reasonable value, but nothing... More 

Was this review helpful? Yes
Amanda E, Front Office Manager at Simmons Suites, responded to this review

We appreciate the feedback you have given our hotel as well as our staff. We value our guests’ opinions. We try to improve the aesthetics of the hotel when we can and hope that our guests do not find our hotel unappealing. We will take your comments into consideration. Thank you for staying with us. More 

MO
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Gracious when I telephoned for reservation, and when we arrived. Large walk-in shower, no tub to climb over. Even complimentary body lotion was less watery than I've often found. When the AC clicks in, it's quiet and when it clicks off, there is no disturbing klump sound. Although our room faced the interstate, we did not hear traffic noise. They... More 

Was this review helpful? Yes
Amanda E, Front Office Manager at Simmons Suites, responded to this review

We are very pleased to hear that you enjoyed your recent stay. Thank you very much for your kind review. We're also glad you enjoyed Crystal Bridges Museum. Bentonville continues to grow and add more attractions for travelers to Northwest Arkansas. Thank you again, Amanda E. More 

Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This Hotel could easily be a 4-5 Star Hotel. We Stood in Room #226; my biggest issue was the Carpet in this room; it is Seriously dirty with Stains through out the Carpet. Is it really that hard to go in & have the carpets cleaned when seriously needed? The shower had some mold something a little bleach or cleaner... More 

Was this review helpful? Yes 1
Tampa, Florida
Level Contributor
84 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent 3 nights in Bentonville. This was a very nice hotel with an updated decor. The beds were comfortable. The pillows were lacking. The rooms were clean. The chair that would be used for reading could use a light behind it. The free breakfast was ample. Fresh cut fruit would have been nice, but the overall selection was ample.... More 

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Meriden, Kansas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 17, 2015

May 2015: Returned to area and was not disappointed with stay. Friendly and knowledgable staff help make the stay pleasant. Rooms are kept in excellent condition. If I had not known of this hotel in advance I would have been worried because of the low room rate. The breakfast area was clean and there was a large variety of food... More 

Was this review helpful? Yes 1
Chester, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 5, 2015

For me I value customer service sightly below sanitation. It is much easier to clean a mirror then it is to fix a bad customer experience. The front desk staff for the most part is not welcoming or friendly. I received a note in my room saying I was going to be charged for makeup stains on a towel. The... More 

Was this review helpful? Yes 3
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 3, 2015

Definitely would return. Large suite with full size frig with large icemaker, micro sink and dishes in cabinet! Comfortable mattress, nice decor, good tv but could use more channels. Breakfast was plentiful and different each day of our stay. There was an attendant on duty and room was spacious. Only downside is you have to go to the lobby for... More 

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Ledyard, Connecticut, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

I booked this place because it was close to my dad's house and a good price, boy oh boy did I get a great deal! This property easily compared to many 4 and 5 star places I have stayed in the last few years. The staff was excellent epically Brian at the front desk, the room was spacious, tastefully appointed... More 

Was this review helpful? Yes 1
Lee's Summit, Missouri
Level Contributor
12 reviews
5 of 5 stars Reviewed May 26, 2015

Desk clerks, pleasant & courteous. Everything was VERY clean. Kitchen was such a plus. The carpet was a little worn in our room but the clerk said they were getting bids to replace it. Hot tub was relaxing. Very convenient to the attractions.

Was this review helpful? Yes
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

They made us pay two nights, even though we didn't stay the first night due to being stranded in McAlester, OK because of a tornado warning on highway 40! We called to advise them we couldn't make it but they still charged us! The room had roaches also, so we were not impressed!

Was this review helpful? Yes 1
Brian N, Front Office Manager at Simmons Suites, responded to this review

When a guest books through a third party and pre-pays, such as through Expedia, refunds can not be made. The guest did arrive the next morning and used the shower in the room. The guest then decided to stay an extra night. We always recommend guests booking directly with the hotel where we have more flexibility to work with their... More 

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