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BEST WESTERN PLUS Castlerock Inn & Suites

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501 SE Walton Boulevard, Bentonville, AR 72712
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1 room 1 guest
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BEST WESTERN PLUS Castlerock Inn & Suites
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223 Reviews from our TripAdvisor Community

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Traveler rating
    142
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    4
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • All months
    (223)
  • Mar-May only
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Arlington, TX
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

My expectations were met and then some as this was my first stay with a Best Western. We had a king-sized room on the second floor, close to the elevator. It was clean, well laid out and in style. We took advantage of the indoor pool and whirlpool. The most impressive amenity was the motorcycle washing station just outside the... More 

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Tidewater Virginia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff of the Best Western was very helpful. The breakfast was somewhat above normal for chain hotels. The room was very comfortable and quiet. Our one night in Bentonville was a success. We recommend the BW.

Was this review helpful? Yes
Oklahoma City, Oklahoma
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The front desk attendants were very friendly and appeared to know everyone. I only stayed for one night in a king-sized room. The room was very neat and clean. The weather was extremely humid during my stay and that carried into the room, but it wasn't unbearable. After I checked in I took the elevator up; it was on the... More 

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ashley from OK- Thank you for taking the time to stay with us while visiting Bentonville. Indeed it is Humid here in the summer. Thank you for taking note of the friendly culture of our staff. Perhaps you will visit us again in the Spring? Thank you also for taking note of our clean rooms. The HSK department here is... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed here during our recent stay overnight stay in Bentonville. Austin, the front desk clerk, was very kind and friendly. I know it's their job, but his genuine sincerity was evident to us all. I would have no problem choosing this establishment when in the area again.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

David S- Austin is a great addition to our Team here at the BWP. He is authentic in his care for the guest. A servants heart. Thank you for taking note. I will most definitely mention this to him. CR More 

Shakopee, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great experience at this hotel during a family vacation. The customer service from the front desk staff was top-notch. Very friendly and helpful. Room was spacious and clean and the free breakfast offered a nice variety.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thomas D- WOW!!! 5 Stars!! Thank you Mr. D- It is great to hear how we made your trip all the more enjoyable. We look forward to your next visit. CR More 

Kenosha, Wisconsin
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was just in Bentonville for the first time, visiting my grandmother, who lives in Bella Vista. I booked this room through Hotwire. After booking, I called the hotel to request a room with two queens, as I was visiting with my mother and Hotwire does not guarantee the type of room to be booked. The hotel was able to... More 

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

MaryM- Thank you for your kind remark of visiting again. It is great to hear we could accommodate your request for a room with two Queen Beds. We aren't always able to meet the request but in this case it worked out... GREAT!!! Thank you for taking the time to mention the cleanliness of the room etc... I am please... More 

Saint Louis, Missouri, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Best western lobby are are decent and clean. Breakfast are okay and good enough to eat. The room I stay is clean and no bed bug. The channel line of the cable tv is okay. Room is quiet and street noise is minimal.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr. Val- Thank you for your review. Indeed we are free of Bed Bug and the noise from Walton Blvd is minimal depending on time of day. We hope to see you again. Thank you for your business. CR More 

Spring Hill TN
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a very comfortable stay at this Best Western and even joined their Rewards program. The room was clean, beds were comfortable, staff very pleasant. Breakfast was the usual egg, bagel, cereal fare, but we were satisfied. The room rate was reasonable for seniors.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Spring Hill Mary- Thank you for taking the time to review us on Trip Advisor- We appreciate your business. We do offer a competitive Senior Rate to our travelers and we also offer a Veterans Rate- Should you come through again, please ask about the Veteran Rate, should it apply, CR More 

Newark, Arkansas
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed one night with granddaughters. Front desk was busy but staff took care of everyone and was pleasant with each person. Explained all the amenities very well. Pool room was a bit hard to handle with the strong odor of chlorine. Loved the fact we were placed on ground floor next to pool for easy access.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. Phyllis- Pool and Grandkids? Wow, sounds like you had your hands full. Indeed we are busy destination for people, we enjoy the reputation. I apologize for the heavy chlorine smell. Engineering takes great pride in keeping everything balanced this must have been a fluke. Again I apologize for the experience. Thank you for taking the time to review us... More 

Nashville, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

After reading the reviews I was expecting good to great customer service and a clean comfortable room. What I got was a room that: smelled of cigarette smoke, didn't get cleaned during my two night stay, poor breakfast selection. Add to that the wonderful experience of walking out the exterior door into the middle of a couple of guys (other... More 

Was this review helpful? Yes 2
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr. Ed- When you encountered the Men outside leaning on your car, did you notify the Front Desk? We are on great terms with all of our guests and could have helped in your situation. You need but ask. When the room you walked into was not to your satisfaction, did you let us know? A two night stay in... More 

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