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BEST WESTERN PLUS Castlerock Inn & Suites

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501 SE Walton Boulevard, Bentonville, AR 72712
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BEST WESTERN PLUS Castlerock Inn & Suites
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200 Reviews from our TripAdvisor Community

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Traveler rating
    128
    52
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (200)
  • Mar-May only
    (62)
  • Jun-Aug only
    (53)
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    (45)
  • Dec-Feb only
    (40)
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1 of 5 stars Reviewed 2 days ago NEW

Let me be clear.... Tonya(front desk) and David(breakfast attendant) we're VERY VERY nice! And Christina(asst. Gen man.) Also VERY nice! But, I had a discrepancy with how I was billed, $25 over What I booked for, and went back to see what was going on. I was on a STRICT budget so every dollar counted and, I had already had... More 

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1 review
5 of 5 stars Reviewed 1 week ago

After staying the weekend prior in another motel (Washington State) this motel was 1/2 the price and twice the quality, comfort and continental breakfast. Loved being a short distance from the Interstate, less traffic noise and felt like I could leave the curtains open and not feel like I was being watched. Private setting.

Review collected in partnership with Best Western

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Hotel was great. Rooms large and clean. Pool and hot tub in good working order. Great free breakfast. New employee at front desk, Tonya, really went the extra mile for us. This will be our first choice the next time we visit relatives in this area.

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank You- We will most certainly let Tonya know she was mentioned for the quality of care. It is great to know you enjoyed your time with us. -We want to Lead the Industry in Superior Customer Care- More 

Boone, United States
2 reviews
5 of 5 stars Reviewed May 25, 2015

This hotel is what "Best" is meant to be in "Best Western". Everything was perfect from the employees, the room and the hot breakfast. We were there to see the art exhibit at Bridges. Spotted a great Rib place very close to the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

At Best Western Plus, we are trying to lead the Hotel Industry in Superior Customer Care. We attempt that through our guest interactions. And we most certainly believe your guest experience should be pleasing to you. More 

Des Plaines, Illinois
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 24, 2015

We stayed 2 nites here while visiting relatives. It was clean, quiet and the staff was friendly and helpful. We ate the included hot breakfast and found it good and satisfying. I would gladly stay here again.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

We appreciate your mentioning of the BK Bar. It is great to know that we can satisfy your morning hunger. Thank you for mentioning us on Trip Advisor. More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 23, 2015

This hotel was fairly nice. It was spacious with a small couch, coffee table, and mini-fridge/microwave. It was clean. I had plenty of hot water (which is a big deal to this cold natured girl), and breakfast, while in a small area, was good for a free hotel breakfast. There was a nice closet with full size ironing board. However,... More 

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Heather- Thank you for taking the time to mention us on Trip Advisor. I can admit that pampering at a Limited Service is sometimes a challenge but we try to accommodate as much as possible. Thank you for taking note of our spacious rooms and hot water. We appreciate your kind words. Perhaps should you return, we will ensure you... More 

Bentonville, United States
1 review
5 of 5 stars Reviewed May 18, 2015

The staff at this location do a fantastic job! They make you feel comfortable, and at home during your stay. The rooms are very clean and comfortable. The exercise and pool area are kept clean. The breakfast is great, and the laundry facilities are an added bonus. I will be making this a regular stop.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. P- Thank you for taking the time to review us on Trip Advisor. We appreciate your kind words. Thank you for taking note of the BK Choice. Breakfast at a limited service property is always a challenge. We try to provide a variety. We look forward to your next visit. More 

1 review
4 of 5 stars Reviewed May 6, 2015

Ashley at the Front Desk was most helpful when I realized I left something in my room. Promptly mailed to me and was eager to help when I called. Hotel met my expectations and Ashley exceeded them. Would stay there again.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ashley has been a great addition to our team here at the Best Western Plus. It is nice to know we where able to return your item to you with speed. We use the USPS -if it fits, it ships- service. Great for Hotels. Thank you for mentioning us on Trip Advisor and I will be sure to pass on... More 

Rome, Italy
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 6, 2015

I'm sure many of you business travelers don't think of Best Western locations as an option many times. This should be one of those times. The staff is friendly and is willing to do most anything you ask. The rooms are large, clean, and QUIET! The rates are reasonable. You are close to Walmart, not far from Tyson or JB... More 

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr. Zach101, Thank you for taking the time to review us on Trip Advisor. We are a nice alternative to some of the other Brand Hotels with similar price points. And indeed we are minutes from the airport and do have a slightly different breakfast setup then most limited service properties in town. We look forward to your next visit... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed May 3, 2015

I have yet to stay at a Best Western that didn't make me feel comfortable and welcome. This one exceeded them all with a great room and delicious breakfast at a good rate. Staff was courteous and knowledgeable, room was clean and comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms Jessica, We appreciate your notice of us on Trip Advisor. Best Western as a whole has made great strides in delivering a quality product. An alternative to Hamptons, Holiday Inn Express, Country Inn & Suites and Comfort Inns just to name a few. We try to create value by attempting to match expectations. We are here to serve. Thank... More 

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