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BEST WESTERN PLUS Castlerock Inn & Suites

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501 SE Walton Boulevard, Bentonville, AR 72712
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BEST WESTERN PLUS Castlerock Inn & Suites
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BEST WESTERN PLUS Castlerock Inn & Suites
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185 reviews from our community

Traveler rating
    121
    47
    12
    3
    2
See reviews for
42
61
16
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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St.Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Employees are extremely friendly and helpful very clean close to all the sights in town. They all have a good knowledge of their town and surroundings. Always helpful with restaurants recommendations. Room has microwave and refrgerator and plenty of room with desk and couch. Enjoy the capuccino machine in the lobby. I will alway go to this Best Western .

Review collected in partnership with Best Western

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. Charleene- Many thanks for the great review on Trip Advisor. This weeks featured flavor in our Capuccino Machine is Mardi Gras Cake- . We most definitely enjoy our restaurant selection here in town :-) More 

Memphis, Tennessee
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Two night stay on the third floor. Excellent hotel. Great bed and pillows. Nice breakfast and staff. Would certainly stay here again!!! Very convenient to everything. Lots of restaurants close by. Close to Crystal Bridges art museum.

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Linda U- Why thank you for the review on Trip Advisor. We appreciate your business. Thank you for labeling us excellent. -Our Goal is to Lead the Industry in Customer Care- and I believe along with that you, the consumer, find true value in our product. More 

Asheville, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Staff were great at this hotel, and the hotel itself was fine except for inescapable traffic noise from SE Walton Blvd, which carries a lot of heavy traffic. If you are hard of hearing or don't mind sleeping with earplugs, I can recommend staying here. It's close to many restaurants and short trip to Crystal Bridges.

Review collected in partnership with Best Western

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. Elaine I apologize for the uncomfortable experience regarding the noise. This town has experienced much growth and with it, unfortunately, come some of the pains. Perhaps in the future, may we offer you a room towards the back of the building away from the busy street. I appreciate your notice of us on Trip Advisor. More 

Batesville, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The general manager greeted us. When he found out we were in town for a wedding, he made sure we had extras in our rooms. Every time we came through the lobby, he asked how wedding plans were going. Comfortable rooms and a good breakfast. We will definitely stay here again!

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms Luanne- It was a pleasure serving you and your family. Twas a memorable weekend indeed. I appreciate your kind words and the time you took to mention us on Trip Advisor. I anticipate seeing you again as you travel to Bentonville for work. From the Top Down, we try to Lead the Industry in Customer Care. More 

Bentonville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I would recommend anyone to stay here. The staff was very helpful and the rooms were clean!! The price was very reasonable. We didn't get to enjoy the pool and hot tub area but looked very inviting. The breakfast are was very clean just didn't have fruit for on the go as we didn't get to sit down and enjoy... More 

Review collected in partnership with Best Western

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you- Hopefully next time you will have a little more time to enjoy the amenities we provide our guests. And to also enjoy our breakfast. I hope in your hurry you atleast got to try our Cappuccino machine? More 

Mena, Arkansas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed two nights at the Best Western so that I could spend a full day touring the Crystal Bridges art museum and grounds. This hotel provided a comfortable room with all the expected amenities and then some. Clean and comfortable, with a full, delicious breakfast. The price for the stay was quite affordable. I enjoyed my stay at this... More 

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Jo-Ann J from Mena AR. Why thank you for the kind words about our property. It sound to me that you enjoyed value for your stay. We appreciate your business and look forward to your next stay with us here at the Best Western Plus Castlerock More 

Huron, Ohio
Top Contributor
186 reviews 186 reviews
121 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 11, 2015

The service at check-in was very attentive and appreciated. The one employee even pushed the elevator button, to the side of the desk, for me. The room was very nicely appointed, clean, comfortable and fairly quiet except for the usual couple of oblivious, uncaring folks who slam doors and stomp floors. Why some people are so ignorant is beyond me,... More 

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Plus Bentonville. Our Goal as a Brand, is to come to lead the Industry in Customer Care. I challenge the staff daily to personalize each guest interaction, to include even getting the elevator ready for your arrival. Thank you for taking notice. It is the little things we try... More 

Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 28, 2015

I travel a lot for work. But Bentonville is the home of Walmart and it's 8,000 vendors that all have offices there. So rooms will seem pricey and in my case sold out is how I landed at this hidden gem. The facility is hospital clean including the indoor pool and hot tub area. Breakfast was simple but well maintained... More 

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank You Kindly Sir- To be considered a hidden Gem by a seasoned traveler is quite the compliment. We are humbled. From the Check-In crew to the House Keepers, to the Breakfast Bar and back to the Desk, we all appreciate the time you took to evaluate us on Trip Advisor and to share your experience with other traveler's. I... More 

Carl Junction, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

We stayed there on a two day weekend getaway. It was excellent! The room was clean and lots of space. The breakfast was great. The hotel is close to the Crystal Bridges Museum which is a great place to see.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

I am thrilled to read that you enjoyed your stay with us here at the Best Western Plus in Bentonville Arkansas. Thank you for taking the time to review us on Trip Advisor. We enjoyed your company and hope to see you again. I recommend a trip in Late April during the spring as the weather is much more agreeable.... More 

Des Moines, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 23, 2015

Stayed here on business! The hotel was clean, Average, nothing to special! There are many restaurants close by to choose from! The internet was very slow! Alot slower then most other locations i have stayed at! I would stay here again if i was passing through!

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for taking the time to evaluate us on TripAdvisor. I sincerely apologize that our WiFi was not as fast as you would hope. We do offer at the Front Desk Cat9 cables to plug directly into the network for optimum speeds. Please do not hesitate to ask for a cable come your next trip if the Wifi does... More 

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