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BEST WESTERN PLUS Castlerock Inn & Suites

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501 SE Walton Boulevard, Bentonville, AR 72712
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BEST WESTERN PLUS Castlerock Inn & Suites
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BEST WESTERN PLUS Castlerock Inn & Suites
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191 reviews from our community

Traveler rating
    124
    48
    12
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    4
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39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Kansas City, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have yet to stay at a Best Western that didn't make me feel comfortable and welcome. This one exceeded them all with a great room and delicious breakfast at a good rate. Staff was courteous and knowledgeable, room was clean and comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
North Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Everything fresh and new, obviously recently renovated/updated. Rooms are spacious, comfortable and QUIET!. Staff was very friendly and helpful, especially a young man named James at the front desk who knew a much shorter easier route to Crystal Bridges than my GPS wanted to take. Complimentary "continental" breakfast is actually a FULL breakfast that includes scrambled eggs, ham, waffles and... More 

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Springdale, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

To whom this may concern, My name is Ron Harris. I am the founder/President of a non profit organization called A Level Up. Our goal is to transform live through mentoring and life skill development with "at risk" youth. We at the last minute having find out that we needed to move our conference 24 hours before it started. Wow!... More 

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr. Harris, Thank you for taking the time to report on how exemplary the staff was for your lodging needs. I agree with you 100%. This is a great staff here in Bentonville. Christina, Austin, Norman, Tiffany, Ashley, James, Lonnie, David, Ruby, Maria N, Licha, Patricia, Silvia, Veronica, Maria L, Maria C, Marisela and Yolanda. They are all what makes... More 

Waukesha, Wisconsin
1 review
1 of 5 stars Reviewed 1 week ago

Staff members were very professional, helpful, and friendly. The room was always clean. There were many breakfast choices. The lounge and tables were always available for use by the guests. I want to especially mention the professioanism of two desk staff members: Austin and James. There were always friendly and helpful. Because of these 2 individuals, I will return to... More 

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Kayaking Faye, What a great review you left for us. Thank you. James and Austin are quite the pair! Our goal here at the Best Western Plus is to lead the Industry in Superior Customer Care and from the sound of it, they did just that. It also helps when the rooms are comfortable and the breakfast memorable. Each department... More 

Little Rock, Arkansas
2 reviews
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel twice now.Both were one night stays. The staff is friendly and cordial. The rooms are clean, large, and comfortable. One of the reasons I like the PLUS version of Best Western is the upgraded beds and the additional seating in the room. My only complaint is that we were put in a handicap accessible... More 

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Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr Kelly, Thank you for taking the time to review us on Trip Advisor. You are gracious with your words. A great staff I am fortunate to work with. Each in their own way, try to make each interaction memorable and positive. Perhaps on your next visit, we can possibly change the requested room type to a non-handicap room. Please... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I would NEVER EVER stay at this hotel! Woke up with a tic or some kind of bug on me and do you think anyone apologized or did anything to try and make it right ?!? NOPE !! The scary part is to think this is the "nice hotel" in this area.

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Dear Traveler, From the staff as a whole we are disappointed that your experience was so disheartening. I spoke with Tiffany, our night clerk, who described the interaction between the two of you. I also spoke with the night manager who was "holding on the other line" while you were talking with Tiffany. We apologize if you felt our handling... More 

St.Louis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Employees are extremely friendly and helpful very clean close to all the sights in town. They all have a good knowledge of their town and surroundings. Always helpful with restaurants recommendations. Room has microwave and refrgerator and plenty of room with desk and couch. Enjoy the capuccino machine in the lobby. I will alway go to this Best Western .

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. Charleene- Many thanks for the great review on Trip Advisor. This weeks featured flavor in our Capuccino Machine is Mardi Gras Cake- . We most definitely enjoy our restaurant selection here in town :-) More 

Memphis, Tennessee
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Two night stay on the third floor. Excellent hotel. Great bed and pillows. Nice breakfast and staff. Would certainly stay here again!!! Very convenient to everything. Lots of restaurants close by. Close to Crystal Bridges art museum.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Linda U- Why thank you for the review on Trip Advisor. We appreciate your business. Thank you for labeling us excellent. -Our Goal is to Lead the Industry in Customer Care- and I believe along with that you, the consumer, find true value in our product. More 

Asheville, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 28, 2015

Staff were great at this hotel, and the hotel itself was fine except for inescapable traffic noise from SE Walton Blvd, which carries a lot of heavy traffic. If you are hard of hearing or don't mind sleeping with earplugs, I can recommend staying here. It's close to many restaurants and short trip to Crystal Bridges.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. Elaine I apologize for the uncomfortable experience regarding the noise. This town has experienced much growth and with it, unfortunately, come some of the pains. Perhaps in the future, may we offer you a room towards the back of the building away from the busy street. I appreciate your notice of us on Trip Advisor. More 

Batesville, Arkansas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

The general manager greeted us. When he found out we were in town for a wedding, he made sure we had extras in our rooms. Every time we came through the lobby, he asked how wedding plans were going. Comfortable rooms and a good breakfast. We will definitely stay here again!

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms Luanne- It was a pleasure serving you and your family. Twas a memorable weekend indeed. I appreciate your kind words and the time you took to mention us on Trip Advisor. I anticipate seeing you again as you travel to Bentonville for work. From the Top Down, we try to Lead the Industry in Customer Care. More 

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