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BEST WESTERN PLUS Castlerock Inn & Suites

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501 SE Walton Boulevard, Bentonville, AR 72712
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BEST WESTERN PLUS Castlerock Inn & Suites
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BEST WESTERN PLUS Castlerock Inn & Suites
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198 Reviews from our TripAdvisor Community

Traveler rating
    127
    52
    12
    3
    4
See reviews for
44
64
16
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (62)
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Hotel was great. Rooms large and clean. Pool and hot tub in good working order. Great free breakfast. New employee at front desk, Tonya, really went the extra mile for us. This will be our first choice the next time we visit relatives in this area.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank You- We will most certainly let Tonya know she was mentioned for the quality of care. It is great to know you enjoyed your time with us. -We want to Lead the Industry in Superior Customer Care- More 

Boone, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is what "Best" is meant to be in "Best Western". Everything was perfect from the employees, the room and the hot breakfast. We were there to see the art exhibit at Bridges. Spotted a great Rib place very close to the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

At Best Western Plus, we are trying to lead the Hotel Industry in Superior Customer Care. We attempt that through our guest interactions. And we most certainly believe your guest experience should be pleasing to you. More 

Des Plaines, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nites here while visiting relatives. It was clean, quiet and the staff was friendly and helpful. We ate the included hot breakfast and found it good and satisfying. I would gladly stay here again.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

We appreciate your mentioning of the BK Bar. It is great to know that we can satisfy your morning hunger. Thank you for mentioning us on Trip Advisor. More 

Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was fairly nice. It was spacious with a small couch, coffee table, and mini-fridge/microwave. It was clean. I had plenty of hot water (which is a big deal to this cold natured girl), and breakfast, while in a small area, was good for a free hotel breakfast. There was a nice closet with full size ironing board. However,... More 

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Heather- Thank you for taking the time to mention us on Trip Advisor. I can admit that pampering at a Limited Service is sometimes a challenge but we try to accommodate as much as possible. Thank you for taking note of our spacious rooms and hot water. We appreciate your kind words. Perhaps should you return, we will ensure you... More 

Bentonville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at this location do a fantastic job! They make you feel comfortable, and at home during your stay. The rooms are very clean and comfortable. The exercise and pool area are kept clean. The breakfast is great, and the laundry facilities are an added bonus. I will be making this a regular stop.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. P- Thank you for taking the time to review us on Trip Advisor. We appreciate your kind words. Thank you for taking note of the BK Choice. Breakfast at a limited service property is always a challenge. We try to provide a variety. We look forward to your next visit. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Ashley at the Front Desk was most helpful when I realized I left something in my room. Promptly mailed to me and was eager to help when I called. Hotel met my expectations and Ashley exceeded them. Would stay there again.

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ashley has been a great addition to our team here at the Best Western Plus. It is nice to know we where able to return your item to you with speed. We use the USPS -if it fits, it ships- service. Great for Hotels. Thank you for mentioning us on Trip Advisor and I will be sure to pass on... More 

Rome, Italy
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm sure many of you business travelers don't think of Best Western locations as an option many times. This should be one of those times. The staff is friendly and is willing to do most anything you ask. The rooms are large, clean, and QUIET! The rates are reasonable. You are close to Walmart, not far from Tyson or JB... More 

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr. Zach101, Thank you for taking the time to review us on Trip Advisor. We are a nice alternative to some of the other Brand Hotels with similar price points. And indeed we are minutes from the airport and do have a slightly different breakfast setup then most limited service properties in town. We look forward to your next visit... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have yet to stay at a Best Western that didn't make me feel comfortable and welcome. This one exceeded them all with a great room and delicious breakfast at a good rate. Staff was courteous and knowledgeable, room was clean and comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms Jessica, We appreciate your notice of us on Trip Advisor. Best Western as a whole has made great strides in delivering a quality product. An alternative to Hamptons, Holiday Inn Express, Country Inn & Suites and Comfort Inns just to name a few. We try to create value by attempting to match expectations. We are here to serve. Thank... More 

North Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everything fresh and new, obviously recently renovated/updated. Rooms are spacious, comfortable and QUIET!. Staff was very friendly and helpful, especially a young man named James at the front desk who knew a much shorter easier route to Crystal Bridges than my GPS wanted to take. Complimentary "continental" breakfast is actually a FULL breakfast that includes scrambled eggs, ham, waffles and... More 

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Ms. Peggie, Thank you for taking the time to review us on Trip Advisor. And I will be sure to pass on to Mr. James your compliment. He has been a great addition to the team. Thank you for taking note of our breakfast and rooms. Limited Service properties like ourselves on limited without a restaurant but that doesn't mean... More 

Springdale, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

To whom this may concern, My name is Ron Harris. I am the founder/President of a non profit organization called A Level Up. Our goal is to transform live through mentoring and life skill development with "at risk" youth. We at the last minute having find out that we needed to move our conference 24 hours before it started. Wow!... More 

Was this review helpful? Yes 1
Best W, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Mr. Harris, Thank you for taking the time to report on how exemplary the staff was for your lodging needs. I agree with you 100%. This is a great staff here in Bentonville. Christina, Austin, Norman, Tiffany, Ashley, James, Lonnie, David, Ruby, Maria N, Licha, Patricia, Silvia, Veronica, Maria L, Maria C, Marisela and Yolanda. They are all what makes... More 

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