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Comfort Suites Bentonville

Certificate of Excellence
3.0 of 5
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2011 S.E. Walton Blvd, I-540 & SE Walton Blvd - Exit 85, Bentonville, AR 72712
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Comfort Suites Bentonville
Best prices for: 1 room 1 guest
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Ranked #6 of 22 Hotels in Bentonville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Rickl138E Stamford, Connecticut
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182 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Stamford, Connecticut
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel last Wednesday night and tried to do some work on the road.. The Internet was so bad, that I had to use my cell phone as a hot spot because it was faster. being a road warrior, I used a speed utility on my iPhone and upload and download speeds were sub 2 MBS. The hotel... More 

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Deton, tx
Top Contributor
81 reviews 81 reviews
34 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent 3 nights here and thoroughly enjoyed our stay. The rooms are modern, clean, and spacious. Housekeeping did a very good job keeping the rooms and common areas clean. The breakfast each morning was varied and good and they never ran out of any of the items. They had a manager's reception each night that had a very good... More 

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Atlanta, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here this past weekend. After reading a few recent negative reviews we were somewhat apprehensive. From the moment we walked in to the time we left, we were warmly greeted with welcoming smiles and hellos. What particularly impressed me was the breakfast hostess taking the time to come to our table and say good morning... More 

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Marion, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel check-in was extremely easy and efficient. The rooms are nice, roomy and clean. The only complaint is after settling down to watch a basketball game after a long day of travel, I am forced back in to the 1990s with standard def television!!! I guess that it is a good thing that my only complaint is the TV quality,... More 

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CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review

Thank you for taking the time in filling this out. We are looking at upgrading our TV's this year as well as putting them in a better spot in the room to swivel. I know when I first walked in the hotel that is what I noticed. We are also upgrading our WIFI and adding some access points. Technology changes... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stay at this hotel often because we are a family of five. The hotel is close to ball fields and several restaurants. It is fairly clean and the staff is nice. I do wish they would get more comfortable mattresses on their pull-out sofas. The mattresses are horrible.

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Hot Springs, Arkansas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 22, 2015

Would never stay here again, The Assistant Manager Debbie H. is the rudest and most incompetent manager ever seen, Every time we have stayed in Hotels ,we have ALWAYS received a receipt on check out, she would not give us one on check out because we booked on line,( was her excuse), We ALWAYS book on line and always get... More 

Was this review helpful? Yes 2
San Francisco, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 16, 2015

I would not stay at this hotel. I travel quite a bit and I can honestly say that this hotels management is completely incompetent and rude. To sum it up, they gave access to someone to enter our room in the middle of the night while we were sleeping. When my wife called down to the front desk to tell... More 

Was this review helpful? Yes 2
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review

I apologize for the incident you experienced at our hotel. My name is Jeremy W. Tucker and I am the new General Manager. I just started on March 16, 2015 and we have some training issues that we are going to work out. I promise you safety and security is one of my biggest concerns for all our guest. If... More 

Fort Smith, Arkansas
Top Contributor
83 reviews 83 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 10, 2015 via mobile

The internet service was out, however the staff was so helpful. The bill was sent after our departure to my email. The room was also discounted. Otherwise, the front desk, breakfast crew and maintenance staff were professional. The bath room door hinges could use a drop of oil

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CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review

Thanks for your review. I apologize to you and all our guests who were here on March 9th and 10th. We did indeed experience a wifi outage that required a tech to come and fix. The fault was with our internal system, and not our provider's, Cox Cable, who provide excellent service. We understand how important wifi reception is when... More 

Arkansas, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 9, 2015

Stayed here with my family while we were at a wedding. We stayed one night in a 2 queen bed room. Room was clean and beds were comfortable. There was plenty of room to move around. The couch made out into a bed as well making it easy to spread the kids out. Breakfast was good and the staff was... More 

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CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review

Thanks for the great review. We host quite a few wedding groups on weekends and usually get rave reviews. I'm glad you were able to take advantage of the sofa sleeper and that you still had plenty of room to move around. Thanks for staying with us. More 

Senior Contributor
29 reviews 29 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 26, 2015

This is one nice Comfort Suites. Stayed here in Feb 2015. I had to change my reservation a few times and the staff exceeded my expectations. They were also very friendly during my whole 1 day visit. Would I stay here again? In a heartbeat. Nice room, nice location, nice breakfast and just really nice.

Was this review helpful? Yes
CSBentonville, General Manager at Comfort Suites Bentonville, responded to this review

Thanks for taking the time to post a review. I'm glad you enjoyed your stay and that the facility, amenities, and staff exceeded your expectations. Service is our passion. More 

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