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All 21 Bentonville hotels

TownePlace Suites by Marriott Bentonville Rogers

2.5 of 5 Hotel   |   3100 SE 14th Street, (Exit 86 @ I-540), Bentonville, AR 72712
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Ranked #12 of 21 Hotels in Bentonville
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 16, 2014
Luis A Chicago, Illinois
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54 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Owasso, Oklahoma
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

We arrived to check in at 5:30pm and we told our room was not clean even though check in time is 3:00pm. We were told that they were really busy and running behind. This was completely unacceptable and I asked for a refund of one nights of the points we were using. They said they could not do that. It... More

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San Diego, California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

PROS: And the reason for the 2 rating insteaf of 1. Clean room upon arrival . Friendly staff. CONS: 1.We arrived when it was wet and rainy. There is no overhead cover when you pull up so basically you, your luggage, and whoever is with you will be soaked with rain during unloading to check in. 2. In this day... More

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your review. I assure you we take each and every one to heart. Each of the Marriott Brands (there are 18 to be exact) was designed for a specific traveler in mind. The TownePlace was designed for the extended stay traveler who appreciates the independence of being able to cook in their rooms. That said, we do... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2014

Our house was being fumigated and we stayed here the night the male night clerk was very friendly, when he told us about breakfast i informed him that my wife had to leave at 3 a.m for work so we wouldnt enjoy the complementary breakfast. So he offered to put some fruit, yogurt and muffin together were we could keep... More

Was this review helpful? Yes 1
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for your kind words. It is fun for us when a small gesture is appreciated. We look forward to having you back for a much more pleasurable reason. ;-) More

Sunland
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 26, 2014

My son and I stayed here while visiting family and splurged on the two bedroom, two bathroom suite. It was very well appointed, granite counters in the bathrooms, fully stocked kitchen. Staff was professional and helpful. Breakfasts were just okay, in a very smallish location. Located right off the freeway, so easy access, but really not near anything if you... More

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for choosing to stay at the TownePlace Bentonville. We appreciate your comments. We have since made improvements to our breakfast. We also hope to have more restaurants in walking distance in the future. Development is constant here and we hope the wait wont be long. :-) We hope you will stay with us again in the future! More

Sacramento, California, Usa
Top Contributor
111 reviews 111 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 14, 2014

This is the second of two bad trips to a Marriott brand hotel for business a few weeks back. Staff had the southern hospitality charm upon check-in. Check-in was quick and helpful. Hotel room was relatively comfortable equipped with a nice mattress, decent shower, desk, stove, and regular refrigerator. Room was kept well by housekeeping staff and internet connection was... More

Was this review helpful? Yes 1
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to write a review. I apologize that with our nice front desk check in experience, that you also experienced some maintenance issues. I have reviewed these in detail with our staff and all maintenance issues have been corrected. Timing is everything and unfortunately we fell short during your stay. You have my sincere apology.... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

I absolutely love everything about this hotel. This was my second summer staying here and I couldn't have been happier about it. The staff members here are always going above and beyond for me. I have two dogs, so finding a (nice) hotel that would let me keep my fur-babies with me was a win for me. The entire hotel... More

Was this review helpful? Yes 2
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for taking the time to write a review. You are a pleasure to have and I am so glad you chose the TPS Bentonville as you home for the second summer. Your comments are always taken to heart as we appreciate your business. The best thing about being an extended stay hotel is making friends with... More

Washington DC
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 4, 2014

My wife and I stayed for 4 nights recently. The TownePlace is pretty much a standard Marriott economy lodging and conveniently located near an interstate highway. This one excelled in service, and everyone we encountered was helpful with a positive, upbeat attitude. Two staff members, Mijoma and Patty, were extremely helpful in finding an excellent, quiet room and following up... More

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for reviewing our hotel. I have passed along your kind comments to Mijoma and Patti. We enjoyed having you and look forward to your next visit. By the way, we now have breakfast sandwiches with eggs and sausage! Thanks again for your comments. More

Little Rock, Arkansas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

We needed a hotel near the Bentonville baseball fields as we were competing in a state tournament there. This hotel fit the bill on location and, while I normally wouldn't write a review, I wanted to recognize the staff as they were about as friendly as you'll find. Not just the front desk, but everyone associated with the hotel that... More

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your review and thank you for staying with us. We love having your team with us. I do apologize that out pool was down. I assure you that was not intentional. :-) I did laugh at your comment though. We look forward to seeing you again in the future!! More

Wichita, Kansas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 22, 2014

I hate to write this review because my husband and I have been faithful patrons of this hotel over the past 7 years. Often we have recommended to friends and family. Unfortunately, we will never return nor recommend. All too sad because I feel this all could have been resolved with some attentive management decisions. My husband booked a room... More

Was this review helpful? Yes 1
LauraOrr, General Manager at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Dear Guest, Your satisfaction is extremely important to us. We strive to be excellent in all we do and the service you received was unacceptable. Please call us to that we can rectify the situation. Best Regards, Laura Orr General Manager 479-621-0202 More

Springfield, MO
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2014

A good, clean place to stay. Staff is very friendly and helpful. We were on the first floor close to the breakfast closet. We were not on a schedule and planned to sleep in but it got a little noisy both mornings with dishes rattling. Otherwise a good Marriott property and well-located for our needs.

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for your review and for including pictures. I apologize for the breakfast noise. Next time you come to visit, please give me a call ahead of time and I will do my very best to assure you are in a quieter area. Thank you for staying with us and sharing your experience. More

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Additional Information about TownePlace Suites by Marriott Bentonville Rogers

Address: 3100 SE 14th Street, (Exit 86 @ I-540), Bentonville, AR 72712
Location: United States > Arkansas > Bentonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites by Marriott Bentonville Rogers 2.5*
Number of rooms: 78
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Also Known As:
Towneplace Suites By Marriott Bentonville Rogers Hotel Bentonville

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