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TownePlace Suites by Marriott Bentonville Rogers

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3100 SE 14th Street, (Exit 86 @ I-540), Bentonville, AR 72712
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TownePlace Suites by Marriott Bentonville Rogers
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TownePlace Suites by Marriott Bentonville Rogers
TownePlace Suites by Marriott Bentonville Rogers
TownePlace Suites by Marriott Bentonville Rogers
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63 reviews from our community

Traveler rating
    25
    22
    8
    4
    4
See reviews for
19
11
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shreveport, Louisiana
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly and helpful staff, room was clean and comfortable. TV channels offered were more extensive than the usual hotel fare. Shuttle service to nearby restaurants and Crystal Bridges were most convenient! Good breakfast provided, including items made to order.

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your nice comments. We are happy you enjoyed your visit and hope to see you again. More 

San Francisco, California
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for one night on a business trip. The staff was very friendly, though the checkin process was a bit cumbersome. When I reserved they only had the option for rooms with two double beds. (I reserved three rooms for me and my two colleagues.) When we checked in they asked us if we wanted rooms with 1... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to review our hotel. I apologize that yor check in process was anything less than smooth. We do our best to get our guests into there rooms as soon as possible. I also apologize that you experienced a cooking odor. It is the downside of the fully equipped kitchens that sometimes we smell what... More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed March 23, 2015

I stayed a week at this property. The service was impeccable! The Staff was so gracious, I would like to recognize them all Libby,Bethanny,Shonnie,Wendy,Laura,Kim, Cassie, Cody, Tyler They are special employess!!!!!! Paul Fowler pfowler@bellsouth.net

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your kindness! Our staff enjoyed getting to know you over the week you were here. We hope you will have the opportunity to return in the near future. All our best!!! More 

Alva, OK
1 review
2 of 5 stars Reviewed March 21, 2015

Oh my gosh, this place stinks. I can't identify this smell. Weed, perhaps? Front desk people are awesome and friendly. Rooms appear clean. The full kitchenette is nice to have. It would be a great place if they would deodorize.

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for the kind words about our staff and hotel cleanliness. I apologize that you experienced an odor. While the fully equipped kitchens are nice to have, it means that guests are able to cook in their rooms which could mean a variety of smells may escape when the door opens. Again my apology. More 

1 review
5 of 5 stars Reviewed March 16, 2015

We were part of a good size wedding party staying at the TownePlace Suites which was four days of gatherings one of which, on short notice, had to be moved the Suites because more people arrived than had been expected! The staff was very helpful and accommodating. The rooms were very clean, beds comfortable and included a galley kitchen, lg... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for your review and for staying with us. This wedding will go down in the books as one of my most favorite wedding blocks. We appreciate your comments and hope to see you again!! More 

1 review
5 of 5 stars Reviewed March 13, 2015

Awesome employees Cody, Libby and Bethany, always made me feel comfortable. The maids were always asking if I needed anything and always friendly. They were helpful in suggesting a gym which worked out for me while my 2week stay. They were excellent! Thank you Anthony Melendez

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for your review. The best part of an extended stay property is becoming family with those who stay with us long term! Hope to see you again! More 

Sugar Land, Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 4, 2015

My mom, daughter (7 months) and I stayed here 12/10-12/12. Check-in was just okay - the girl at the front desk was obviously upset about something (kept sniffling and had red, teary eyes) and wasn't overly helpful. To be honest, she seemed put out by the fact that we were asking assistance. After unpacking our car with everything we needed... More 

Was this review helpful? Yes 1
LauraOrr, General Manager at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to write a review, and for letting us know about your recent stay. I was disappointed to hear that you experienced a few issues. We pride ourselves on being excellent in every way, and issues like you experienced are very unusual for us. I have addressed them with my staff to ensure this was... More 

Overland Park, Kansas
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 7, 2014

We stayed here because we were looking to use Marriott points somewhere in Bentonville. I would stay here again. We had not stayed in a Town Place before. I like the compact kitchen - large frig, stovetop, microwave, coffee pot and some cooking utensils. I would definitely book this for an extended stay and/or business trip. There was a decent... More 

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much! We hope you will return and stay with us again in the future! More 

Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 10, 2014

Check-in was more difficult than it should have been. We arrived at 5:30 and were told by the front desk that our room wasn't cleaned yet and she didn't know if she had any more two-bedrooms because a lot of rooms were "blocked off" because they were redoing tube. Finally, after talking to two managers, she figured out that she... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to review our hotel. Part of the learning process of new associates is handling issues they haven't encountered before. I apologize that you were delayed while she learned the proper process. Marriott is proud to keep its hotels as up to date and safe as possible. Part of this months efforts in that regard... More 

Owasso, Oklahoma
2 reviews
1 of 5 stars Reviewed October 19, 2014

We arrived to check in at 5:30pm and we told our room was not clean even though check in time is 3:00pm. We were told that they were really busy and running behind. This was completely unacceptable and I asked for a refund of one nights of the points we were using. They said they could not do that. It... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your review. We take every review to heart. Let us again apologize that you had to wait. There are two citywide events each year that fill our hotels, restaurants and roadways causing additional crowds and delays. The weekend you stayed was one of them. I agree with you, it was unacceptable and frustrating to have to wait.... More 

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