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TownePlace Suites by Marriott Bentonville Rogers

2.5 of 5 3100 SE 14th Street, (Exit 86 @ I-540), Bentonville, AR 72712
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Certificate of Excellence 2014
TownePlace Suites by Marriott Bentonville Rogers
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TownePlace Suites by Marriott Bentonville Rogers
TownePlace Suites by Marriott Bentonville Rogers
TownePlace Suites by Marriott Bentonville Rogers
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57 reviews from our community

Traveler rating
    21
    22
    7
    3
    4
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18
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sugar Land, Texas
Contributor
13 reviews 13 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 4, 2015

My mom, daughter (7 months) and I stayed here 12/10-12/12. Check-in was just okay - the girl at the front desk was obviously upset about something (kept sniffling and had red, teary eyes) and wasn't overly helpful. To be honest, she seemed put out by the fact that we were asking assistance. After unpacking our car with everything we needed... More 

Was this review helpful? Yes 1
LauraOrr, General Manager at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to write a review, and for letting us know about your recent stay. I was disappointed to hear that you experienced a few issues. We pride ourselves on being excellent in every way, and issues like you experienced are very unusual for us. I have addressed them with my staff to ensure this was... More 

Overland Park, Kansas
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 7, 2014

We stayed here because we were looking to use Marriott points somewhere in Bentonville. I would stay here again. We had not stayed in a Town Place before. I like the compact kitchen - large frig, stovetop, microwave, coffee pot and some cooking utensils. I would definitely book this for an extended stay and/or business trip. There was a decent... More 

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Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 10, 2014

Check-in was more difficult than it should have been. We arrived at 5:30 and were told by the front desk that our room wasn't cleaned yet and she didn't know if she had any more two-bedrooms because a lot of rooms were "blocked off" because they were redoing tube. Finally, after talking to two managers, she figured out that she... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to review our hotel. Part of the learning process of new associates is handling issues they haven't encountered before. I apologize that you were delayed while she learned the proper process. Marriott is proud to keep its hotels as up to date and safe as possible. Part of this months efforts in that regard... More 

Owasso, Oklahoma
2 reviews
1 of 5 stars Reviewed October 19, 2014

We arrived to check in at 5:30pm and we told our room was not clean even though check in time is 3:00pm. We were told that they were really busy and running behind. This was completely unacceptable and I asked for a refund of one nights of the points we were using. They said they could not do that. It... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your review. We take every review to heart. Let us again apologize that you had to wait. There are two citywide events each year that fill our hotels, restaurants and roadways causing additional crowds and delays. The weekend you stayed was one of them. I agree with you, it was unacceptable and frustrating to have to wait.... More 

San Diego, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 13, 2014

PROS: And the reason for the 2 rating insteaf of 1. Clean room upon arrival . Friendly staff. CONS: 1.We arrived when it was wet and rainy. There is no overhead cover when you pull up so basically you, your luggage, and whoever is with you will be soaked with rain during unloading to check in. 2. In this day... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for your review. I assure you we take each and every one to heart. Each of the Marriott Brands (there are 18 to be exact) was designed for a specific traveler in mind. The TownePlace was designed for the extended stay traveler who appreciates the independence of being able to cook in their rooms. That said, we do... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2014

Our house was being fumigated and we stayed here the night the male night clerk was very friendly, when he told us about breakfast i informed him that my wife had to leave at 3 a.m for work so we wouldnt enjoy the complementary breakfast. So he offered to put some fruit, yogurt and muffin together were we could keep... More 

Was this review helpful? Yes 1
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for your kind words. It is fun for us when a small gesture is appreciated. We look forward to having you back for a much more pleasurable reason. ;-) More 

Sunland
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 26, 2014

My son and I stayed here while visiting family and splurged on the two bedroom, two bathroom suite. It was very well appointed, granite counters in the bathrooms, fully stocked kitchen. Staff was professional and helpful. Breakfasts were just okay, in a very smallish location. Located right off the freeway, so easy access, but really not near anything if you... More 

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Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for choosing to stay at the TownePlace Bentonville. We appreciate your comments. We have since made improvements to our breakfast. We also hope to have more restaurants in walking distance in the future. Development is constant here and we hope the wait wont be long. :-) We hope you will stay with us again in the future! More 

Sacramento, California, Usa
Top Contributor
248 reviews 248 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed July 14, 2014

This is the second of two bad trips to a Marriott brand hotel for business a few weeks back. Staff had the southern hospitality charm upon check-in. Check-in was quick and helpful. Hotel room was relatively comfortable equipped with a nice mattress, decent shower, desk, stove, and regular refrigerator. Room was kept well by housekeeping staff and internet connection was... More 

Was this review helpful? Yes 1
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you for taking the time to write a review. I apologize that with our nice front desk check in experience, that you also experienced some maintenance issues. I have reviewed these in detail with our staff and all maintenance issues have been corrected. Timing is everything and unfortunately we fell short during your stay. You have my sincere apology.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

I absolutely love everything about this hotel. This was my second summer staying here and I couldn't have been happier about it. The staff members here are always going above and beyond for me. I have two dogs, so finding a (nice) hotel that would let me keep my fur-babies with me was a win for me. The entire hotel... More 

Was this review helpful? Yes 2
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for taking the time to write a review. You are a pleasure to have and I am so glad you chose the TPS Bentonville as you home for the second summer. Your comments are always taken to heart as we appreciate your business. The best thing about being an extended stay hotel is making friends with... More 

Washington DC
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 4, 2014

My wife and I stayed for 4 nights recently. The TownePlace is pretty much a standard Marriott economy lodging and conveniently located near an interstate highway. This one excelled in service, and everyone we encountered was helpful with a positive, upbeat attitude. Two staff members, Mijoma and Patty, were extremely helpful in finding an excellent, quiet room and following up... More 

Was this review helpful? Yes
Kim L, Director of Sales at TownePlace Suites by Marriott Bentonville Rogers, responded to this review

Thank you so much for reviewing our hotel. I have passed along your kind comments to Mijoma and Patti. We enjoyed having you and look forward to your next visit. By the way, we now have breakfast sandwiches with eggs and sausage! Thanks again for your comments. More 

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Additional Information about TownePlace Suites by Marriott Bentonville Rogers

Address: 3100 SE 14th Street, (Exit 86 @ I-540), Bentonville, AR 72712
Location: United States > Arkansas > Bentonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites by Marriott Bentonville Rogers 2.5*
Number of rooms: 78
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Also Known As:
Towneplace Suites By Marriott Bentonville Rogers Hotel Bentonville
Hotel Style:
#9 Business Hotel in Bentonville

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