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All 36 Yuma hotels

BEST WESTERN Innsuites Yuma Mall Hotel & Suites

3.0 of 5 Hotel   |   1450 Castle Dome Ave, Yuma, AZ 85365
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Ranked #12 of 36 hotels in Yuma
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A recent review
5 of 5 stars reviewed 1 week ago
Konakam Palm Desert,CA
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326 people have reviewed this hotel

Traveler rating
    144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Palm Desert,CA
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband had dental work in Algodones Mexico. The hotel was only 10 minutes away. Great Location. Near the Mall and several good restaurants. Also only minutes from the freeway. We enjoyed the breakfast and happy hour that was included. The whole staff was pleadant and very helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

We really appreciate you commenting on the hotel. It is so nice to be this close to the border and many of our guests are here for dental work. We hope that more people will enjoy getting competent work at a reasonable price in Algodones and staying here at the hotel. I hope you will contact me if you ever... More

DC
Top Contributor
108 reviews 108 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a great little hidden-away gem. The staff is very friendly and accommodating, the rooms clean and well-stocked, and the pool was a welcome oasis in the summer heat. The AC was cold, the showers always nice and hot, and the blackout drapes on the windows were great to keep the sun (and the heat) out. This hotel... More

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

How nice to hear that you not only found us but had such a nice time here! PJ's café staff works hard to give good service and happy hour is fun for the guests and staff too. I hope that you always feel at home here in Yuma at InnSuites hotel. Contact me a cgibel@innsuites.com or call 928-783-8341 if I... More

Tempe, Arizona
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Bed, breakfast and social hour were all enjoyable but the loose (wiggly) faucet and the marred bath tub in our room were downers. Also the refrigerator sat in front of the adjoining suite door and there was no way to plug it in without carrying it to a plug. And why is there never enough lighting for my wife to... More

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

Thank you for commenting on your stay and I will make sure we remedy the refrigerator situation and apologize for the inconvenience. I want you to know that we are working hard to make big changes and update the hotel. If you ever need assistance, please contact me directly at cgibel@innsuites.com or call 928-783-8341. Hope you come back very soon. More

Yuma, Arizona
1 review
4 of 5 stars Reviewed 2 weeks ago

The trip was very nice. The room was awesome. I will defiantly stay here again. The only bad part was that the first room we got the Jacuzzi did not work so they moved us to a smaller room and would not refund us the difference, But other than that the room was very nice and clean, the pool was... More

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your response and I am so sorry about the issue with your first room and I will refund the difference-no problem. I feel bad that you were inconvenienced but assure you that I will take care of it. I can either give you the difference or offer you a room on your next stay complimentary. Please contact... More

Tempe, Arizona
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Best Western Staff was very helpful and enjoyed my visit. Clean rooms. We were crammed into a tiny breakfast room at PJ"s. Dangerous step in there! Nice breakfast room off the lobby would have been better.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

I sincerely hope that you will come back and enjoy the hotel again very soon. If you ever need anything, let the desk know or contact me so that I can immediately take care of you and make you stay amazing. You can contact me at cgibel@innsuites.com or call me at 928-783-8341. More

CA
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed in Yuma for a four day business trip and was very pleased with the accommodations, the staff and the hotel, in general. It is conveniently located with easy freeway access, is surrounded by restaurants of all types, close to lots of shopping options, and has very friendly and personable staff. I will stay here again, if my... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

We are glad you discovered us and that you took the time to post your comments. We are working hard to make some big changes here at InnSuites and want to make our guests happy and welcome your suggestions. Contact me at cgibel@innsuites.com or call 928-783-8341. More

Kailua Kona HI, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was traveling on a budget and lucked out to find this centrally located spot which offered more than I needed for a great price and terrific service. Plus a shuttle to the airport. Perfect! Thanks. Also when you are like myself and getting dental work done in Los Algodones MX just across the border 7 miles it adds to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

It is so very nice to hear that you found us and that we met your needs and made you happy. We all love our guest feedback and always welcome suggestions or comments so that in the future we can do even better. Come back soon and contact me anytime at cgibel@innsuites.com or call 928-783-8341. More

Baltimore, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Best Western is super clean, nicely decorated with decent sized rooms and a very fair price! The breakfast is a cut above your typical "continental breakfast" with eggs, sausage and more than just bananas for fruit selection. The staff couldn't be nicer. I was only there for a night, and for a short time, so I was grateful that... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

It is so nice to see that you discovered our hotel and had such a delightful time here in Yuma. We strive to make our guests feel welcome and comfortable. Seeing your comments about breakfast and staff service show us that we are making an impact. We hope you will always stay here at InnSuites when you come to Yuma.... More

Austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was the last and best one of a 5,675 trip over 12 states it was the nicest inside and out the staff was professional and the breakfast exceptional. I would recommend staying here to any and all you won't be disappointed.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

On behalf of the staff and management, we thank you for your lovely comments. It is so nice to hear that your stay was enjoyable and that you had such a great time in your travels. I do hope that you will always come to our hotel and make it your home away from home whenever you come to Yuma.... More

Mantua, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Rooms weren't anything to ride home about. Doors aren't sealed well and let in AZ heat and bugs. AC units are working OT to cool you down. Faucet leaking in bathroom was a pain. If you need a ok place to stay on a budget this place will work. If you have a few extra bucks your options are better... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

I certainly apologize for the issue with the door sweep and we are in the process of replacing the sweeps and seals on the guest room doors. As I stated on your survey, letting us know of issues while you are in house will give us the opportunity to address the situation right away so that you will be comfortable... More

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Additional Information about BEST WESTERN Innsuites Yuma Mall Hotel & Suites

Address: 1450 Castle Dome Ave, Yuma, AZ 85365
Phone Number:
Location: United States > Arizona > Yuma
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Innsuites Yuma Mall Hotel & Suites 3*
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Yuma
Yuma Best Western

63 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Green Hotel in Yuma #6 Romantic Hotel in Yuma #9 Family Hotel in Yuma
Hotel Class
Official Description (provided by the hotel)
Perfect for business, leisure and government travel, we set a new standard among Yuma hotels for suite accommodations, free amenities and superior service in Yuma all within walking distance of Yuma Palms Mall with shops, restaurants, and theaters. Minutes to Colorado River, YPG & Casinos. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
Number of rooms
166

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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