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BEST WESTERN Innsuites Yuma Mall Hotel & Suites

3.0 of 5 1450 Castle Dome Ave, Yuma, AZ 85365
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BEST WESTERN Innsuites Yuma Mall Hotel & Suites
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BEST WESTERN Innsuites Yuma Mall Hotel & Suites
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359 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just when you lose hope in ppl and their customer service motives. The entire staff was WONDERFUL! Professional, curtious, so splendid. Our room was so clean and cozy. It was the best experience we have had for sometime. Thank you All...

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

What a lovely comment and it touches my heart that you felt that we really do appreciate our guests and know the value of good service. Come and stay again and see even bigger changes and you can always reach me at cgibel@innsuites.com or call 928-783-8341. More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Pet friendly, Truck parking available, Incredible rooms AND a tennis court! Unbelievable!! The rooms have relaxing/comfortable decor, everything was extra clean, and the flat screen was large. Location is great right next to movies, hawaiian bbq, restaurants, shops, etc! Pool was beautiful and the breakfast was perfect. Can't say enough good things- you need to stay here, best room for... More

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

We are all so glad to hear that you had such a good time here at InnSuites. It is a great location and close to everything. The property is large and we try to cater to everyone here. I hope to have you back again soon. If you ever need my help contact me at cgibel@innsuites.com or call 928-783-8341. More

Woodland Hills, CA, United States
1 review
5 of 5 stars Reviewed 1 week ago

I will always come back to this hotel to stay whenever I'm in town. There was just something about it, a sense of peace and tranquility, I wish I could have stayed for an entire month just to continue relaxing and recuperating. And it's walking distance to shops, movies and eateries, you don't even have to get in your car.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

How nice is it to hear that you keep coming back to our property and feel so welcome and relaxed. I hope you notice all the improvements and like what we are doing. We are always ready to please and if you ever need assistance, please contact me at cgibel@innsuites.com or call 928-783-8341. More

1 review
3 of 5 stars Reviewed 1 week ago

Our "studio suite" was a standard room. Nice, but just a standard room. A vending machine was by our door, causing periodic noise. Due, in part, to the geographic features of the land, it was difficult to avoid stairs.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

I do apologize if you did not enjoy the room. I do understand that the property is big and a bit confusing and sorry about the vending machine noise. If you would like to return and I hope you do, please contact me directly and I will be happy to get you a room that is more comfortable and easier... More

Chandler
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful relaxation point. We were here for a conference and everything about the hotel was superb. From the check-in experience (we were early, they still put us in a right right away), to the cleanliness and appearance of the suite itself were amazing. PJ's Cafe (on-site) has a wonderful Happy Hour nightly and makes some really good food... More

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

Thank you so much for posting the comments and coming here to stay with us at InnSuites and sounds like you had a really nice time here! I certainly hope that you will come back and stay longer next time and enjoy the property and the surrounding area. If you ever need anything, please contact me at cgibel@innsuites.com or call... More

Camp Verde, Arizona
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My Dad and I were traveling through and decided to stay here. The rooms are very nice, and in the evenings each guest gets two free drinks during happy hour. I can't think of many places that do that! We had a little issue with the TV and the front desk was happy to move us to a different room.... More

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

So good to hear that you really enjoy staying here at BW Innsuites. We not only love interacting with our guests but it gives us a great opportunity to hear the comments and suggestions so that we can continue to do a good job. If you need anything at all, please contact me at cgibel@innsuites.com or call 928-783-8341. More

Saguache, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This location is beautiful! The entire property is amazing. We will stay here again! I will find a reason to go back! The room was spacious and very clean. Was able to get a great night of rest, very quiet. The location of the property is very desirable, many food options, including a pub on location. The pool and hot... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

How nice of you to post such positive comments regarding your recent stay here. It really motivates us when the guests notice the new changes and appreciate the service. We all really love our jobs and want all of our guests to be happy and comfortable. If you ever need assistance, please contact me at cgibel@innsuites.com or call 928-783-8341. More

Mesa, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel has been updated and renovated and has desperately needed it for many years. I was very excited when I learned this and had high hopes. The room on first glance looked ok but then when you started really looking you noticed that everything was just slapped together and only half done. Lots of corners were cut and made... More

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

Thank you for taking the time to post your feedback and want you to know that the room you stayed in is on the renovation list. We have 166 rooms and are working very hard to make the upgrades quickly and understand how you feel. I hope you will trust that we will continue to make these changes promptly. If... More

Port Saint Lucie FL, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We travel cross country and stay in many hotels on the way but this hotel has been the best stay, friendly staff, clean and spacious room, many amenities and a complimentary cocktail hour, what can you expect more in a hotel ?

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

It is so nice to see that you appreciate our hard work on the current upgrades. This last year has been very busy with updating and renovating the hotel. We will continue to work hard to make it better each time you come here. If you ever need assistance, please contact me directly at cgibel@innsuites.com or call 928-783-8341. More

London
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The drive from Tombstone, Arizona to San Diego was a bit much in one day so I looked at the map and the only place to stop for the night was Yuma. I googled the Best Western Hotel and booked while driving. We arrived later that afternoon and pulled into the hotel parking lot and entered another world. Staff: Couldn't... More

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN Innsuites Yuma Mall Hotel & Suites, responded to this review

Reading your post tells me that you certainly had a good time here and found us by mistake. I love Tombstone and after driving all day, I am glad we were your destination. Come back again and enjoy the hotel longer and if you ever need anything, please contact me at cgibel@innsuites.com or call 928-783-8341. More

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Additional Information about BEST WESTERN Innsuites Yuma Mall Hotel & Suites

Address: 1450 Castle Dome Ave, Yuma, AZ 85365
Phone Number:
Location: United States > Arizona > Yuma
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Innsuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Yuma
Yuma Best Western

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