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BEST WESTERN InnSuites Yuma Mall Hotel & Suites

#8 of 36 Hotels in Yuma
Certificate of Excellence
GreenLeadersBronze level
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1450 Castle Dome Ave, Yuma, AZ 85365
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BEST WESTERN InnSuites Yuma Mall Hotel & Suites
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583 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yuma, Arizona
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

After a registration mix up, the amazing staff gave us a complimentary upgrade to an Executive Suite. So comfortable. The staff is gracious and helpful, fantastic pool. Complimentary cookies at the front desk. Delish!

Was this review helpful? Yes
5 of 5 stars Reviewed 5 days ago NEW

Just a lovely motel-the most comfiest bed and ppillows I ever slept on, pool was beautiful and clean, PJ's cafe /bar was scrumptious and drinks were cold! Missed out on the free food :( too many hungry people got there before us, and we were not even late. That was a little disappointing, but we survived.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

On behalf of the staff and management, we thank you for the wonderful review. We all love what we do. Meeting our guests and seeing them come back is the best reward. I hope we will be your choice next time you visit Yuma. I can always be reached at cgibel@innsuites.com or 928-783-8341. More 

Phoenix, Arizona
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The motel was my definition of a 2 star. If that. The poor attempt at renovation doesnt make it a 3 star for me. The renovation was a bit sloppy in my opinion. The room was decent but the carpet was next to black with dirt. The breakfast wasn't half bad but the "cafe" itself was dungy. It was ok... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

So sorry you were not happy with the room. I assure you that we are working hard to make improvements daily and maybe you will come back and stay. I can be reached at cgibel@innsuites.com or 928-783-8341. More 

S Hutchinson Ks, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This Hotel was very easy to get to and the quality of the Hotel was excellent. If ever in the area again we would definelity stay at this Hotel. The price was very affordable for the area, and location was a plus. All of the staff was knowable about the area and mall was real close by if you needed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

What a nice review. What thank you very much for commenting on your stay. The staff and I are working hard to make our guests feel welcomed and valued. I hope you will return to stay with us and thank you for the post. I can be reached at cgibel@innsuites.com or 928-783-8341. More 

Arizona
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This property is our go to place when in Yuma. We have been there through the renovations and experienced the changes. The rooms are tastefully decorated, very clean and the property is well kept. Polite, helpful staff and very nice hot breakfast. This stay, they served (buffet style) scrambled eggs, sausage, buscuits and gravy and the usual waffles and pastries.... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

It is so wonderful to hear that you had another great stay here at Best Western InnSuites!!! Hearing that our guests continue to enjoy their time here and want to return lets us know that we are doing the right thing. We will always be willing to help in any way. You can contact me at cgibel@innsuites.com or 928-783-8341. More 

glendale, United States
1 review
3 of 5 stars Reviewed 1 week ago

Clean, which is most important to me. Breakfast was OK. The pool looked good, but it is summer and full of Kids. The bed was great I got a good nights sleep. I would go there again, just will not expect a Suite.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your comment. I am sorry that the pool was so crowded but since it's so hot, the pool is usually a bit busy. Next time contact me and I will provide an upgrade for you but we have standard, executive, wet bars, and presidential suites. Please contact me if you wish at cgibel@innsuites.com or 928-783-8341. More 

Antioch, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is conveniently located near the Yuma mall off of the 16th Av exit. The price was good, rooms clean and the beds comfortable. It is a family friendly hotel. It has a full breakfast buffet with plenty of seating.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your response regarding your stay here. I hope that you will always be our guest and we are working very hard to make bigger better amenities for our guests and if you need to reach me, I am at cgibel@innsuites.com or 928-783-8341. More 

Houston
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This Best Western provided a wonderful respite after a very long travel day. Roy at the front desk was expecting us and was ready when we arrived for a lightening fast check in- complete with water and fresh popcorn. The room was clean, the shower wonderful, and the bed was comfortable-with crisp, odor - free linens. Suggestion for the breakfast:... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for lovely comments and recognizing Roy who is an amazing team member. We really appreciate you and hope you will always be our guest. Sorry about the eggs with the onions and peppers but we do not add them every day. We try to do something different daily with the eggs, such as plain, with cheese, with peppers.... More 

Palm Desert, California
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a suite that was very nice. Clean and very nicely furnished. Loved having a separate bedroom! Had a problem with the A/C but it was handled quickly. The entire staff was friendly, professional and accommodating. It was conveniently located near several restaurants, theater and shopping. A great place to stay!

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

On behalf of the staff and management, we thank you!!! We really love interacting with our guests and hope that you will continue to be our guest whenever you return to Yuma. I can always be reached for assistance at cgibel@innsuites.com or at 928-783-8341. More 

Natal, RN
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel. Restaurant/Bar by the Pool is awesome, had a very decent breakfast at no extra cost, what else could I wish for? Well actually I didnt, but still I have been offered with free drink at happy hour. Recommended.

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Eduardo, thank you for commenting on your stay here. We try hard to provide nice amenities to our guests such as free hot breakfast and cookies and popcorn in our lobby. I was not sure about your comment about happy hour but we do serve 2 free drinks of beer or wine daily from 5pm to 6:30 and every Monday... More 

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