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BEST WESTERN InnSuites Yuma Mall Hotel & Suites

3.0 of 5 1450 Castle Dome Ave, Yuma, AZ 85365
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BEST WESTERN InnSuites Yuma Mall Hotel & Suites
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BEST WESTERN InnSuites Yuma Mall Hotel & Suites
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439 reviews from our community

Traveler rating
    218
    105
    68
    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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LEAGUE CITY
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Very nice hotel , location, very friendly check-in staff and wonderful breakfast, but bedding definitely needed updating. Our mattresses were broken down and uncomfortable. Our complaints were not responded to and they said they were unable to move us to another room. If that problem had been solved, we would have given the hotel an excellent rating.

Review collected in partnership with Best Western

Was this review helpful? Yes
Orange, CA
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Reservations for this hotel were made through Price Line. When we checked in, there wasn't a room with two beds left so the front desk staff gave us two rooms and didn't up the price. The first room, had a bedroom with a sink and Jacuzzi tub connecting to a smaller living area that had a love seat, small wet... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for the feedback but not sure if you are talking about the coffee cups (paper) in the room or cafe? We use plastic for the most part unless in a stocked suite. I just want to make sure I understand. Please come back for a stay again and thank you for understanding that reservations are not room type... More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This Best Western is one of the best we have stayed in, clean, quiet, and has the best Breakfast you could possibly have at any sit in Restaurant. The location is close to just about all amenities, shopping centre, and restaurants within walking distance. The City of Yuma should be proud of this Best Western and its staff for being... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Happy New Year from all of us here at InnSuites! Looks like you really had a good time here and enjoyed the amenities, staff and location. If I can ever be of assistance, please contact me at cgibel@innsuites.com or call me at 928-783-8341. More 

Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I travel to Yuma quarterly and have found I just can't beat the value I get when I stay at the Best Western here. The rooms are nice, the breakfast is definitely better than most "continental" breakfasts I've had elsewhere. I use the meeting room as well and the rates are very competitive and the staff is helpful with setting... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

So nice to hear that you like us and want to keep coming back!!!! We love hearing our guests feedback and always welcome suggestions. If you ever need anything, please contact me directly at cgibel@innsuites.com or call 928-783-8341. More 

Normandy Park
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I was shocked at the hospitality at this hotel. Very courteous, professional and helpful. The staff went out of their way to make my stay very pleasant. I will definitely stay at the Yuma Best Western again when in the area .

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

The staff and I thank you for the comment here on TripAdvisor. We appreciate and value our guests and your opinion matters so that we can be a better job in the future. If you ever need anything, please contact me right away. Cgibel@innsuites.com or at 928-783-8341. More 

Abbotsford, British Columbia, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

Love how everyone is so friendly from the front desk to the room service crew. Clean and comfortable.close to some of the best shopping and restaurants, and handy to to freeway. Good breakfast, and loved the pool area. Nice that they have happy hour every night. Have stayed there a few times and will definitely go back.

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

-Happy New Year! The staff and I thank you for posting on this site regarding your recent stay. We are always looking for new ways to provide great service for our guests and the hotel is constantly being upgraded. I hope that you always stay with us and if you need to reach me, my email is cgibel@innsuites.com or call... More 

Parker, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Rooms and hotel nice, needs to be recarpeted but a nice facility the people are nice, close to interstate 8. filling stations shopping, restaurants etc. My wife and I would stay here again. It's on our route back from San Jose and works for us!

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so happy that you stayed with us and took the time to comment here about the hotel. I am in the process of updating carpet in rooms and understand the remark-I do apologize. It is nice to be just off the interstate and close to everything. I hope is you need any assistance, you will contact me directly... More 

Prescott Valley, Arizona
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a good place to stay. The mall was across the street, within walking distance along with many good places to eat. The front desk staff was excellent. We booked thru a third party for the room and ended up in a smoking room. I called the front desk and it was very quickly taken care of. They have... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for taking the time to post about your recent stay. Actually the banquet room is open for happy hour but many times guests close the door due to wind or cold and I am so sorry if that happened to you. I hope that you will come back and stay with us again and if I can ever... More 

Desert Hot Springs, CA, United States
1 review
5 of 5 stars Reviewed 1 week ago

I enjoy being across from a large shopping center with restaurants and a movie theater in addition to shops. It's also very close to Old Town, which we discovered because of an ad in the room for a pizza place. We didn't partake in the happy hour, which is just soda, wine or beer, but it's nice to have it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so happy to see that you enjoyed our amenities and our location. It is really nice to have so many places close by and I hope that if you ever need assistance, you will let us know how we can help you. I can be reached at cgibel@innsuites.com or at 928-783-8341. More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't beat the value. Price included 2 complimentary drinks at happy hour...each! And full breakfast; eggs, bacon, waffles, oatmeal, fruit, cereal.... Rooms are spacious and clean. The hotel is conveniently located, close to restaurants and shopping.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Happy 2015 from all of us here at InnSuites. We loved to see your comments and are working overtime to make changes for the better. I sincerely hope you will always pick us when you return to Yuma. If I can be of help, please contact me at cgibel@innsuites.com or call 928-783-8341. Thank you again! More 

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Additional Information about BEST WESTERN InnSuites Yuma Mall Hotel & Suites

Address: 1450 Castle Dome Ave, Yuma, AZ 85365
Phone Number:
Location: United States > Arizona > Yuma
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN InnSuites Yuma Mall Hotel & Suites 3*
Number of rooms: 166
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Also Known As:
Best Western Plus Innsuites Yuma Mall Hotel Yuma
Best Western Plus Innsuites Yuma Mall Hotel And Suites
Best Western Yuma
Yuma Best Western
Hotel Style:
#3 Green Hotel in Yuma
#6 Romantic Hotel in Yuma
#7 Family Hotel in Yuma
#10 Business Hotel in Yuma

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