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BEST WESTERN InnSuites Yuma Mall Hotel & Suites

#8 of 36 Hotels in Yuma
Certificate of Excellence
GreenLeadersBronze level
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1450 Castle Dome Ave, Yuma, AZ 85365
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1 room 1 guest
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BEST WESTERN InnSuites Yuma Mall Hotel & Suites
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591 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Cottonwood, United States
5 of 5 stars Reviewed 3 days ago NEW

The receptionist was very caring, The room was clean and the bed was so comfortable that I got a great night sleep. I usually only sleep for 5-7 hours but slept for over 9 here at this hotel and barely moved, AND I was in severe pain. The staff was also friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Our Cloud 9 beds are amazing and I also have one. I hope that every time you visit Yuma, you will come back and relax here at Best Western InnSuites. Have a great summer and I can be reached at cgibel@innsuites.com or 928-783-8341. More 

San Diego, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Presidential Suite, very nice, but you have to walk upstairs so pack light or make a couple of trips. Free breakfast is in another building, but with a full kitchen excluding oven you can cook your own, dishes were a mish mosh of style but so what you're not having a dinner party, coffee maker is only the 4 cup... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you very much for taking the time to post about your recent stay here in Yuma. We all have been working very hard here at InnSuites to make positive changes and are continuing to renovate rooms and we will be expanding the cafe very soon. Come back and see the amazing changes!!! I can be reached at cgibel@innsuites.com or... More 

2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My stay at this Best Western was well worth the price. The room was large than expected and very clean. I highly recommend this hotel with 1 to 2 small children specifically a suite. I really loved the fact that the suite was similar to a one bedroom apartment with all the necessary amenities. Great place to stay while on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

We are so glad that you had a restful time here at our hotel. All of us here at Best Western InnSuites strive for our guests to have a great experience and want you to know that we are here to assist always. I can be reached at cgibel@innsuites.com or at 928-783-8341. More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

My Mom, my Daughter and I stayed here in mid July and were pleasantly surprised by how awesome this hotel is! First off I work in the hospitality industry at a hotel on the beach here in San Diego so I'm a bit more picky than most when it comes to my hotel stay. The rooms are very clean and... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Your response was so nice especially since you work in the industry and recognize service and amenities. The crew loves helping the guests and making improvements and will continue our upgrades here at the hotel. Please come back and notify me directly at cgibel@innsuites.com or 928-783-8341 so that I can personally take care of you. More 

Yuma, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Love the hotel and the staff are very friendly and professional. We highly recommended this hotel for your visit. The Presidential Suite is a fantastic bargain. Rooms are clean and the staff are prompt to respond to any of your needs. We will definitely be back soon!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

What a nice review of your recent stay in our hotel. We love making our guests feel at home and relaxed. I hope you will be able to enjoy our managers social on the first Wednesday of every month when we have free hot dogs and beans. Come back soon and I can be reached at cgibel@innsuites.com or 928-783-8341. More 

Yuma, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

Great customer service, front desk clerk Melvin was very nice and helpful! We had the presidential suite and loved it. Hotel was very clean, free breakfast buffet, nice clean pool. Best western is the best all together. I will be back more often.

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for commenting about your service from Melvin. He is certainly an integral part of our team here and we are all working hard to make our guests relaxed and rested. I hope that when you return, you stop right here at our door. I can be reached at cgibel@innsuites.com or 928-783-8341. Happy Summer. More 

Avon, Connecticut
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this BW for one night on our way from Tucson to San Diego. I selected this place because of the reviews on Tripadvisor, the price ($79 incl. tax for a 2QB) and last but not least the outdoor pool area. Check-In: The receptionist was very friendly and welcoming. (5/5 points) Cleanliness: The bedroom appeared to be very... More 

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

I would like you to know how much I value and appreciate your feedback. I spoke to the entire housekeeping staff and this issue in your bath will be addressed immediately. I hope that we can always offer you the best in service. Our guests mean so much to us and we want you to be happy and have a... More 

Yuma, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travel and stay in hotels multiple times per week on business with our company. We have been to them all in Yuma. Some have been okay and some have been horrible. After our regular hotel pulled a quick one on us we were upset. We had stayed at this location over 30 times and randomly they over charged us... More 

Was this review helpful? Yes 3
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

On behalf of my staff and Best Western InnSuites, we thank you!!! Taking care of your needs is primary and we want to do it to the best of our ability. I hope that you always feel like you are the most important guest in the world, that is our intent and if you ever need any assistance, I can... More 

Yuma, Arizona
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

After a registration mix up, the amazing staff gave us a complimentary upgrade to an Executive Suite. So comfortable. The staff is gracious and helpful, fantastic pool. Complimentary cookies at the front desk. Delish!

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

We thank you for your kind response to your recent stay here in Yuma at BW InnSuites. We certainly enjoy helping our guests in any way we can and if you come back, we roll out the red carpet! I can be reached at cgibel@innsuites.com or 928-783-8341. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Just a lovely motel-the most comfiest bed and ppillows I ever slept on, pool was beautiful and clean, PJ's cafe /bar was scrumptious and drinks were cold! Missed out on the free food :( too many hungry people got there before us, and we were not even late. That was a little disappointing, but we survived.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

On behalf of the staff and management, we thank you for the wonderful review. We all love what we do. Meeting our guests and seeing them come back is the best reward. I hope we will be your choice next time you visit Yuma. I can always be reached at cgibel@innsuites.com or 928-783-8341. More 

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