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BEST WESTERN InnSuites Yuma Mall Hotel & Suites

#8 of 36 Hotels in Yuma
Certificate of Excellence
GreenLeadersBronze level
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1450 Castle Dome Ave, Yuma, AZ 85365
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BEST WESTERN InnSuites Yuma Mall Hotel & Suites
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566 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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Tempe, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

I had an issue with the A/C in my room this trip and the front office resolved it quickly. I had to change rooms but was given an upgrade and it was completed quickly. I love staying here and I feel like it is one of the best places to stay in Yuma.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your continued patronage. Our return guests are so special because they know how much we care about the experience they have. I hope to see you again soon. I can be reached at cgibel@innsuites.com or 928-783-8341. More 

harlingen, tx, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had very clean rooms and the service personnel was excellent. The breakfast had everything you could want to eat. We thoroughly enjoyed our 3 night stay at this hotel. They even had a large grassy area (not usually found at hotels in the desert) for the dogs to do their thing.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Joann, thank you for taking time to comment about your stay. We all love pets here and one of the best things is-we get to petting them, walk them and that makes us very happy. We are always working to make changes for the better to our property so I hope you will come back and see us again soon.... More 

Anchorage, Alaska
Level Contributor
7 reviews
3 of 5 stars Reviewed 6 days ago NEW

There are much better places to stay in Yuma. BW needs to do some major renovation to update, need to replace the old carpet. And, seriously, who puts the washer and dryers OUTDOORS in a place that is 100 degrees plus in the evenings??

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for your response. Actually we are upgrading our rooms right now and will continue to do so. I am so sorry you had a non renovated room. We are completely overhauling rooms and adding new carpet, paint, etc. We are also working on a cafe expansion and will be moving the guest laundry to an enclosed room. Most... More 

Toledo, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Older hotel, but very nice. Rooms were spacious and staff was very friendly. Met a lot of nice people from all over. The pool area could use a little attention, but was nice none the less. Location next to a huge shopping mall was another bonus. Lots of shops and restaurants to choose from. Also close to a little casino.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

We are very happy that you found us. We hope that every time you come to the area that Best Western InnSuites is your choice. If I can ever help you in any way, my contact is cgibel@innsuites.com or 928-783-8341. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

In all fairness the hotel was great (the plumbing issues for the entire property were being addressed as we left). Breakfast was awesome, except for the coffee which we found undrinkable unless you like extra, extra strong coffee. When checking out I told them they needed to rethink the brand being used. We will be back as the staff and... More 

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you for the feedback and I ordered a new coffee system that is a great product. No measuring or guessing. Fresh every cup. Please come back and have some fresh coffee and enjoy Yuma again soon. I can always be reached at cgibel@innsuites.com or 928-783-8341. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Highly recommend. Restful night, professional & attentive staff. Clean, modern suites. Pet, RV & Truck friendly. Breakfast included fresh, hot waffles, eggs, fresh coffee, fruit, yogurt. Just outside California.

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you very much for recommending us!!! We all work to serve our guests. From the desk staff to housekeeping to the maintenance team and cooks, we want our guests to have a positive experience. If I can ever be of help, contact me at cgibel@innsuites.com or at 928-783-8341. More 

Yuma, United States
1 review
5 of 5 stars Reviewed 1 week ago

I will stay at this hotel for all my Yuma business and pleasure stays. The service is great and the breakfast is awesome. In my 11 years of traveling for business this breakfast is the best! The room was clean and the location is ideal for all my needs.

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

Thank you very much for your feedback regarding your stay here with us. We love knowing that our guests are well rested, well fed and experience only the best in service. If ever you need any help or assistance, we are willing to attend to your needs. I can always be reached at cgibel@innsuites.com or at 928-783-8341. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Clean room, quiet and very friendly service. Our room was clean and comfortable. The price was very good for what we got that even included a couple of free glasses of wine or beer and a very nice breakfast. We will come again.

Was this review helpful? Yes 1
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

We hope your next trip to Yuma will be longer than one night so that you can enjoy the hotel and area. We are here to help in any way we can and having free breakfast and free happy hour certainly is a plus when traveling. See you back in Yuma soon. I can be reached at cgibel@innsuites.com or 928-783-8341. More 

West Grove, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Once again I had a great experience at this hotel. Been staying here for 15+ years and will continue. They cater to the military and the workers all have pleasant attitudes. The rooms are clean and nice as well as the recent remodel and updates.

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

On behalf of the staff and management, we thank you for visiting the Yuma area and staying here at Best Western InnSuites!!! We are committed to working hard for our guests and making improvements to the hotel. Come back and stay again soon. Cgibel@innsuites.com or 928-783-8341. More 

Yuma, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I am always impressed by this particular Best Western. I am greeted warmly upon check-in, and they even buy you two drinks if you're there before 18:30. The staff is great and their manager Christi Gibel is a sweetheart, who will go out of their way to make sure that you feel at home. I usually enjoy one of their... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review

On behalf of the staff and management, we thank you for our comments here on TripAdvisor. For the last 18 months, we have worked overtime to upgrade, renovate, train and service the hotel. I hope that we can always be of service to you. I can be reached at cgibel@innsuites.com or at 928-783-8341. More 

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