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All 36 Yuma hotels

Shilo Inn & Suites - Yuma

2.5 of 5 Hotel   |   1550 S Castle Dome Avenue, Yuma, AZ 85365
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Shilo Inn & Suites - Yuma
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65%
Ranked #25 of 36 hotels in Yuma
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Rainier17 Drayton Valley, Canada
  • Reviews (129)
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  • Room tips (25)
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129 people have reviewed this hotel

Traveler rating
    48
    34
    19
    21
    7
See reviews for
23
37
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Drayton Valley, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We booked the room in Dec for 12 nights and requested a room with a balcony and pool view. When we arrived the room we requested was not available (due to a convention) but Donna (reception) was very informative, friendly, pleasant, and always had a smile. She arranged to have us move on Sunday night to a room we requested.... More

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ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Greetings and thank you for filling out a Trip Advisor review on our Yuma Shilo Inn! We truly appreciate you taking the time to give us feedback and I assure you your concerns are taken seriously. I am using your review as a training tool and thank you for expressing your concerns. We understand you have many options when it... More

London, United Kingdom
Top Contributor
50 reviews 50 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 1 week ago

Room given was very very smelly and sheets did not look good, was given another room which was fine but door wouldn't close as it had been forced open, third room was good. Manager said hotel only 50% full so why give out bad rooms, breakfast was ok. Would not stay again.

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ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

Sedona, Arizona
Contributor
19 reviews 19 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

First impression is a lovely lobby. Second impression was a very unhelpful clerk who offered nothing but would provide a map or advice if asked directly and specifically. If you ask for just general information, he will direct you to the rack, full of information on other places and two brochures on Yuma which do not contain maps or any... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

I am very sorry to hear about the inconveniences you experienced during your stay with us. I deeply apologize to you for not exceeding your expectations. I assure you that I will speak to the front desk staff to address the issues you have mentioned and we will work on improving in those areas. Once again, we are sorry for... More

AZ
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is older. There are wrinkles in the carpet. Trim falling off of drawers. The restaurant has closed. However the rate is good and it's pet friendly. Close to lots of shopping and restaurants. Easy access. Plenty of parking in back. Free wifi. Pool is warm.

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Rena, Norway
Top Contributor
58 reviews 58 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Never stayed here before, but from their website it looked like a very nice place to stay. Check-in went great but when we entered our poolside room, it was not what we had reserved. We had asked for a king-size bed and got 2 full/queen size beds. The bathroom was in need of a new shower head and curtain, plus... More

Was this review helpful? Yes 2
Englewood, co., United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel a year ago and really liked it so when we found we were passing through again nothing would do but that we stayed here. They say nothing stays the same, it either goes up or down. This place did not go up. The reservation process was good and checking in was good. Then the other... More

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ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Thank you for the review of your recent stay with us. I apologize for the inconveniences you encountered and can assure you this is not the normal level of service that our guests have come to expect from Shilo Inns. We will certainly use your comments as a training tool to tighten up our room inspections and breakfast. I apologize... More

Surrey, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2014

Outside and lobby area is well maintained, but don't let that fool you. The rooms need updating along with some of the thread bare towels. One day we got decent towels, the next were so uselessly thin. The front desk clerk was not customer friendly, it was like he was doing you a favor by letting you still in the... More

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review. I am happy you found our lobby and grounds so appealing and appreciate your feedback regarding our rooms and towels. I have shared your review with all the staff to help them to understand the influence their attitude can have on our guests. I apologize for any... More

Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2014

My son and I stayed December 29th and 30th of 2013. We come to Yuma 1 to 2 times a year to visit my dad who is retired. Anyway... I had stayed in a Shilo in OR the week prior to this and had an awful experience - so I was unsure how this would go. The check in was... More

Was this review helpful? Yes 1
Dorset England
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed February 9, 2014

Poor old Yuma. a much-maligned agricultural town on the Colorado River. The town serves as a stopping place for travellers on Highway 8. The majority of accommodations are slightly out of town in a cluster on the other side of the highway. Usual range of hotels, all similar big boxes devoid of charm but they all do the job of... More

Was this review helpful? Yes 1
Yuma, Arizona
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 31, 2014

While the outside pool area may look appealing, the rooms are dated and in need of a facelift. The internet service is next to non existent. When you are able to connect to the wireless, the internet itself is so slow, servers often time out before you can load a webpage. I was staying for business, and did not have... More

Was this review helpful? Yes 2
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Additional Information about Shilo Inn & Suites - Yuma

Address: 1550 S Castle Dome Avenue, Yuma, AZ 85365
Location: United States > Arizona > Yuma
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 36 hotels in Yuma
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn & Suites - Yuma 2.5*
Official Description (provided by the hotel):
The friendly staff at the Shilo Inn Hotel & Suites will welcome you with gracious Shilo hospitality. Each of the 134 spacious rooms and suites are tastefully decorated with southwestern furnishings. Children 12 and under always stay free with an adult at Shilo Inns. Dogs welcome. ... more   less 
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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The friendly staff at the Shilo Inn Hotel & Suites will welcome you with gracious Shilo hospitality. Each of the 134 spacious rooms and suites are tastefully decorated with southwestern furnishings. Children 12 and under always stay free with an adult at Shilo Inns. Dogs welcome. ... more   less 
Number of rooms
134

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