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Shilo Inn & Suites - Yuma

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1550 S Castle Dome Avenue, Yuma, AZ 85365
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Shilo Inn & Suites - Yuma
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Shilo Inn & Suites - Yuma
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268 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Parker, Arizona
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have stayed here 5 times in last 2 months and I have had excellent customer service each time, employees especially Donna at Front Desk have been overly accommodating providing some of the best customer service I have seen in a long time. Silo Inn has become my top pick in hotels in the Yuma area.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I lived in Yuma for 11 yrs and the Shilo was "the place" to stay. Now, hotels are popping up everywhere yet the customer service has been lost. Donna was so friendly and helpful, it made no sense to go anywhere else. Love your hotel and LOVE Donna !

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Thank you so much for your kind words about our staff and our facilities. We really appreciate that you took the time to share your great experience with our fellow travelers. I will ensure your praise is passed along to Donna and the entire team, reviews such as yours mean so much to all of us. Thank you for your... More 

Sierra Vista, Arizona
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We usually stay at the Shilo Inn, Yuma. It is always clean and comfortable. I recently hurt my back, and the mattress was great! Breakfast is OK. I need to thank Donna. We called from the road., desperate and tired. She saved us a king bed and checked us right in. She is always gracious, good-humored and helpful. Mitchell is... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Thank you for all your great feedback on our hotel, and for posting a review on Trip Advisor. We are so happy to hear that you enjoyed your stay and that we are your hotel of choice. I will make sure to share all you wonderful comments with Donna and the entire team, feedback like yours means so much to... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visiting family for the Fourth of July. Stayed 2 nights. Will never return. Good news is the staff is friendly and the location is ideal. The bedspread was heavily frayed and the halls and rooms smelled like mildew. Spider in bathtub. Dirty.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

My sincere apologies, clearly we fell short in meeting your expectations during your recent stay with us. I do want to first thank you for taking the time to share your feedback, which we considered to be very beneficial as it allows us the opportunity to improve. We are sorry for the inconveniences. I hope you will give us another... More 

San Diego, California
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My group (about 24 people) and I stayed at this hotel. While the hotel is outdated, it has everything you need for a nice and comfortable stay. Donna at the check-in desk was very friendly and helpful. She gets a two thumbs up! The pool is nice, big and warm. We were in it for about 4 hours the first... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

What a wonderful review, thank you so much for taking the time to do this. We strive to be a pretty happy place, so when we take it to the "extreme" it’s just icing on the cake! Comments like yours are really what drives that happiness for our associates, your feedback really means the world to them. I will make... More 

Domzale, Slovenia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything is perfect , the staff at reception friendly and helpful , accommodation in rooms with comfortable beds large and comfortable , the rooms are clean , perhaps could have been a little better breakfast .

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Thank you for your feedback on TripAdvisor. I was happy that our staff took great care of you and that you enjoyed your experience with us! We look forward to your next visit to Yuma! S. Doney - GM More 

Clarkston, Michigan
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great price, large clean rooms, helpful front desk! They have a great pool too which is perfect after a hot day or should I say night? 102 degrees at 10 pm! Overall, a nice stay even if the rooms are a little older it's still a very decent place. A lot of restaurants and shopping right next to or near... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

We are so glad you were able to join us on our little oasis here in Yuma. Your kind comments were greatly appreciated and we would like to thank you for letting us know how impressed you were with the service you received during your stay. Your recommendation of our hotel to your fellow travelers also means a lot to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I loved everything about this place the continental breakfast,pool, jacuzzi,everything was awesome but then I ran into a really nice Maintenance guy named Mitchell who had a really good sense of humor, and when ever I needed anything to be fixed he came right up to help.... Loved the visit

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

It was a pleasure to hear how much you enjoyed your recent experience with us, thank you for sharing your memorable moments. We know you have many hotel choices when you travel, so we do thank you for choosing to stay with us. I will share your comments with Mitchell about the positive experience he helped provide. We hope we... More 

Phoenix, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We were headed to California for a family vacation where we had booked a 5 day stay on the beach. Due to the high price I couldn't afford 7 days so decided to make it a weeks vacation by staying in Yuma on the way there and back from Phoenix. The staff was super friendly (Donna 2 thumbs up) and... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Thank you for letting us know how much you enjoyed your experience with us and for recognizing Donna at the front desk, for providing exceptional service. We appreciate your business and would like nothing better than to warmly welcome you back any time. S. Doney - GM More 

Yuma, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, with friendly staff and competitive rates. Carlos, Mitchel and Rosa all did a great job keeping the place clean, maintained and the customers taken care of. The only bad thing I can say about the hotel is it is starting to show it's age.

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites - Yuma, responded to this review

Thank you so much for recognizing our hard working staff members. They will be thrilled to know how positively they impacted your stay. I will certainly celebrate your comments with them. Thank you for sharing your experience and we look forward to serving you again in the future. S. Doney - GM More 

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