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Grand Canyon Railway Hotel

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235 N Grand Canyon Blvd, Williams, AZ 86046
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1 room 1 adult
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1,245 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Canyon Railway Hotel
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent one night here as part of a Grand Canyon Railway package. The staff was great and our room was very close to the lobby and easy to get to. The lobby was nicely decorated, and we enjoyed drinking a local beer in the bar. The room was pleasant enough, though nothing fancy. The bathroom was fairly updated and... More 

Helpful?
Thank Julie L
Vineland, Nj
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The place is in a small quiet town called Williams, Arizona. 3 hours drive from Las Vegas. Very nice hotel, and restaurant. Food is great, the staff is friendly and the rooms were clean. The hotel had a beautiful; fireplace in the lobby but it was no lit. Big bummer, it was cold in the area and it would just... More 

Helpful?
Thank Edwin A
Chandler, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was so impressed with the service and caring attitude of the staff. Within 45 minutes after we checked in we recd a phone call from the front desk asking us if we needed anything to improve our stay. The linens were very nice - bath and bed - a Kehrig with pods was in room. This hotel is also... More 

Helpful?
1 Thank susanrN7354TM
Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is not much to look at on the outside but it is really nicely done on the inside. I wish they would have had the fireplace lit while we were there - it is beautiful - and we could have used a fire to warm up by since it was really COLD outside. I should have asked for... More 

Helpful?
2 Thank MaryAnn L
XanterraCorporate, Director of Sales at Grand Canyon Railway Hotel, responded to this review

Thank you for your comments on your stay at the Grand Canyon Railway Hotel. I apologize for the lack of a fire on an obvious occasion where it would have been enjoyable. The fireplace had a major problem with the chimney due to a faulty design, and we are having to retrofit it with a nice gas alternative. We have... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here the night we took the Polar Express train ride. Hotel was very crowded when we arrived and it was hard to find a parking spot. When we finally got to our rooms, I was surprised at how quiet it was. The rooms looked recently updated and were clean. We had 2 adjoining rooms. I was worried that... More 

Helpful?
2 Thank Jesc53
San Diego, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here when we went on the Polar Express and took the train ride to the Grand Canyon. Our room was clean, quiet and the beds were comfortable. Staff was very nice, polite and helpful. The main area had a lodge feel to it and holiday decorations were nicely done. Nice place to stay. No complaints and would stay here... More 

Helpful?
1 Thank blueeyedgirl2
Lewiston, Idaho
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Our rooms were comfortable. Enjoyed the bar area with friends. Nice decor. Food was good and staff very friendly. Enjoyed shopping in the gift store, looking at the trains. Great little train station! All part of our train tour where we enjoyed the bar car! Thank you so much.

Helpful?
1 Thank Butterfly I
Upland, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Having traveled to different states and stayed at resorts/lodges the idea that this place is depicted to be is unfortunately not at all what you think. I came across the railway add in my Triple AAA Westways magazine and figured why not experience the AMAZING Grand Canyon on a train ride excursion for my husbands 40th birthday. Well....for you travelers... More 

Helpful?
2 Thank gmimi26
XanterraCorporate, Director of Sales at Grand Canyon Railway Hotel, responded to this review

I am sorry that you found so many deficiencies with our hotel and restaurant. I apologize for the lack of hot water. We have a solar thermal system that provides most of the hot water and may have been experiencing difficulties. This should have been remedied by shifting systems. I am sorry this occurred during your stay. The buffet staff... More 

San Diego, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 8, 2016

Stayed at the hotel as part of a package tour to the South rim and found it very nice. Clean room, comfortable beds and friendly staff. It snowed profusely overnight but the staff was efficient in clearing the parking lot, even between cars, and kept on shoveling sidewalks all day. The restaurant is cafeteria style and not the greatest, but... More 

Helpful?
Thank Chantal M
Englewood, Colorado
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 8, 2016 via mobile

We stayed 2 nights at the Railway hotel and 1 in the Maswik lodge. The room, food and service were all wonderful! It was definitely a fun trip and the package we purchased was affordable. Thanks again for making great memories!

Helpful?
Thank Bree M
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