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Holiday Inn Express Grand Canyon

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Highway 64, PO Box 3245, Tusayan, AZ 86023
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Holiday Inn Express Grand Canyon
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Holiday Inn Express Grand Canyon
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1,787 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Grand Canyon
See the most recent reviews
London, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

- Nice & clean room, very spacious - Buffet type of breakfast, variety of selections - Guest Car Park Available - A few restaurants within a walking distance of 5-10mins. - Short time drive from the Grand Canyon National Park - Friendly staff I cannot think of any negatives about the place... It wasn't very cheap, but it's situated around... More 

Was this review helpful? Yes 1
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear Adam Z, Thank you for your comments which have been shared with our staff as they are the heart of our hotel! We are glad you have a great stay and that you especially liked our room and breakfast! Once again thank you for your review and especially for choosing to stay with us! Sincerely, Elena V - General... More 

Nijmegen, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was overpriced ($340 per night over Easter), the room was not clean, I cleaned the floor to get rid of hairs of previous guests, on arrival & hairs on the pillows from other people. The 2nd day the sink was not cleaned, shampoo and conditioner not replaced at all, towels were chucked in the bathroom and not folded.... More 

Was this review helpful? Yes 2
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear SabrinaPit, Thank you for sharing your experience which I have shared with our staff, so they may understand the importance of taking care of every one of our guests. I am sorry that you had a room that was not up to par which is unacceptable, however I am glad that 1 of our housekeepers was able to help... More 

San Diego, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

First off the whole town of Tusayan is crazy expensive! Stock up on anything and everything you might need before you head there. My daughter got a cold/fever on the second night, and a children's fever reducer cost me 14$ at the General Store. I called to have the sheets changed, but they still weren't changed 6hrs later when we... More 

Was this review helpful? Yes
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Deap mp1104, Thank you for your comments which only help us be better. I have shared them with both our front desk staff & housekeeping staff so they understand taking care of a guest request promptly how important it is! As to the town being expensive I do agree since all of us locals have to drive 1 hour away... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for two nights while visiting the Grand Canyon. Hotel is either new or newly remodeled but nice either way! Breakfast was good like all Holiday Inns. Close to the Grand Canyon and IMAX theatre. Will stay again next time

Was this review helpful? Yes
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear Ryan H, Thank you for your comments, we are glad that you enjoyed our hotel especially since we did indeed completed a renovation! We hope to see you again in your home away from home! Once again thank you for your review and especially for staying with us! Sincerely, Elena V - General Manager More 

Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was clean and nice that it was close to the Grand Canyon, but it is overpriced! The hotel is VERY busy!! There was no parking available and you could barely get through the lobby because of all the people. Don't even think about trying to go to the pool...there was not room to even stand in the water!... More 

Was this review helpful? Yes
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear Jhunter31, Thank you for your comments they only help us be better... My apologies for the parking inconvenience you might not have been made aware that we have parking in the back of the hotel. As to coming during low/off season I am sorry, however you actually cam in the middle of spring break so it is quite busy.... More 

Raleigh, NC
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Eh... not the best hotel, but the options are SUPER limited to stay near the park, but not in it. When we checked in, there was a note in our room from the mayor (yes, the MAYOR) stating that with the growing interest in the Grand Canyon and the increase in tourism, the internet connection (both landline and wifi) was... More 

Was this review helpful? Yes
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear LaceCurtainIrish12, Thank you for your comments they are appreciated! We are glad that overall you had an enjoyable stay! As to the internet there is only 1 provider int he area who refuses to increase bandwidth which is shared by the entire town. Our Mayor & Town leadership are diligently working towards finding a solution... Once again thank you... More 

Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The one good thing I can say about this hotel is that it was in a great location - near the entrance to the Grand Canyon National Park. There were some downsides that will keep me from ever staying here again should the opportunity arise. The mattresses had no support and the walls were paper thin. My wife and I... More 

Was this review helpful? Yes 1
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear HBR2000, Thank you for your comments they only help us be better... We are in the process of changing our mattresses, as to the internet there is only 1 provider in the area that refuses to increase the bandwidth currently shared by the entire town. We are sorry that your stay wasn't as enjoyable as it could be, however... More 

Ottawa, Canada
Top Contributor
90 reviews 90 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived in Tusayan around noon and thought we'd try and check in early. Our booking had been through Expedia and we had paid in CAD so I wasn't sure we would get a break. The desk clerk (Dianna) was extremely helpful and even moved our booking to a suite at no additional charge. The room was very nice and... More 

Was this review helpful? Yes 1
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear David_S6627, We are glad that we were able to accommodate your early check in and that our staff especially Diana were able to make your stay even more comfortable, which doesn't surprise me since they are the heart of our hotel who make the magic happen! We are glad you found your Suite comfortable and that you especially enjoyed... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 4 nights. Room was clean (except on 3rd night housekeeping came at 4pm!!) close to GC 15 min drive. Several restaurant options nearby. I recommend loading up a large cooler with snacks and soda for your stay because it's so expensive to go to the General Store...$5.99 for box of Wheat Thins, bottle of Diet Coke $2.29,... More 

Was this review helpful? Yes 1
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear Lisa P, We are glad that you had an enjoyable stay and especially our breakfast. I have shared your comments with our housekeeping staff so they understand how they may affect the stay of our guests good and bad! Thank you for your review and we thank you for your business! Sincerely, Elena V - General Manager More 

Brownstown Township, Michigan
Top Contributor
79 reviews 79 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel in the tiny town Tusayan because we are members of the IHG Club and it was more reasonably priced than the others in town. You do not have much choice in this area for lodging so all of them were overpriced. We have had great experiences with Holiday Inn Express and so, so experiences. This one... More 

Was this review helpful? Yes
Elena V, General Manager at Holiday Inn Express Grand Canyon, responded to this review

Dear LovesNYC1951, We are glad that you enjoyed our Suites building and overall had a good stay... As to the breakfast these are items that Holiday Inn requires of us, however we will check and see if there is a problem with the quality being shipped to us! We thank you for the review and for your business! Sincerely, Elena... More 

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