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Canyon Plaza Resort

406 Canyon Plaza Lane, Grand Canyon, Tusayan, AZ 86023
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Canyon Plaza Resort
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Ranked #5 of 5 Hotels in Tusayan
A recent review
3 of 5 stars Reviewed June 27, 2015
RolandDSilva Dubai, United Arab Emirates
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Canyon Plaza Resort
See the most recent reviews
Dubai, United Arab Emirates
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed June 27, 2015

We opted for the service apartment which was quite large and well appointed. The apartment included a spacious balcony and is just a few minutes drive from the main street in Tusayan where all the eateries are. Staff were welcoming and even accompanied us to the apartment which is a short drive from the main hotel complex (10-15 minutes if... More 

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. Your comments will be forwarded to the appropriate Department Managers so they can review your comments with our staff. We take pride in providing excellent customer service and making your stay with us a memorable one. Again thank you. More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 19, 2015

We booked back in February for two nights this past week. We arrived about 6:30 pm and the check in line was six deep with only one person behind the counter. About a half hour later, we received our room key and proceeded to a smelly hallway that had the aroma of stale smoke and age. The room was horrible.... More 

Was this review helpful? Yes 5
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. Our goal is to provide excellent customer service and to make sure our guest are comfortable and they have a memorable stay while visiting the Grand Canyon. We are sorry to hear your stay was unsatisfactory. I will be forwarding your comments to the appropriate departments so they can review... More 

Travelers are raving about these Tusayan hotels

Prescott Valley, Arizona
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 19, 2015

We decided to do a spur of the moment trip and this hotel looked great on the internet. When we checked in, the carpet in our room was pretty worn & shredded, there was dust everywhere, and when I went to reach for a towel after my shower, the towel bar fell off the wall and onto my foot. If... More 

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was unsatisfactory. Our goal is to provide excellent customer service and provide a memorable stay for our guest while visiting the Grand Canyon. I will be forwarding your comments to our Housekeeping Manager and Maintenance Department so they can review with... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 18, 2015

Very disappointed in this hotel. Room looked nothing like photos on website. It was old, dark, dirty and we actually had to kill several hornets in room during our stay. Request for change of room was ignored. There was another building on the property--it looks newer and perhaps is the one pictured. If making reservation here, insist on newer building.... More 

Was this review helpful? Yes 2
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was unsatisfactory. We strive to provide excellent customer service and make our guests stay a memorable one. Your comments will be forwarded to our Housekeeping Manager and our Front Desk Manager so they can review your comments with staff giving us... More 

Chicago, United States
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed June 12, 2015

We had a very large room with a separate sitting room, the room was very clean and the housekeeping staff was above average. A real value for what they charge. I would recommend anyone to stay here. The front desk staff was very attentive at check in, and made sure everything was ready.

Was this review helpful? Yes 2
Ann W, General Manager at Canyon Plaza Resort, responded to this review

We appreciate you taking the time to review our property and for the positive comments you had for us. I will make sure that your comments are forwarded to our Housekeeping Manager and Front Desk Manager. Our staff works very hard in providing excellent customer service to our guests and making their stay with us a memorable one. Again thank... More 

Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 7, 2015

The reviews of the plaza hotel online had me be concerned about staying there for our anniversary. The prices though were so good that we couldn't pass them up (Grand Canyon height of season is crazy!). The service was  uneven, the first person I spoke on the phone with to confirm our reservation with, was awful; couldn't find our reservation, put... More 

Was this review helpful? Yes 3
Ann W, General Manager at Canyon Plaza Resort, responded to this review

I would like to take this time to thank you for the positive review you had on our property. I will be forwarding your comments to our Front Desk Manager so she can review with staff the importance of follow through with our guest. Kudos to Felix and the rest of the staff for helping to make your anniversary a... More 

lake charles, louisiana
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 3, 2015

This is an average facility with comfortable beds and good service. Some of the front desk employees had personalities and others did not! Ben was very nice and helpful. My best compliments go to the concierge for his exceptional assistance. My mother and I needed transportation at 4:30 am to the south rim. I was expecting to be able to... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for your positive comments regarding your stay here and your compliments regarding our concierge Rich. We strive to provide excellent customer service to our guest and I will make sure your comment is forwarded to Rich and to our Front Desk Manager so she can review your positive comment about Ben. More 

Holsworthy, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 29, 2015

Stayed just one night here, room was lovely, with a balcony and two huge beds, the one I slept in was very comfortable. The room had its own balcony, but unfortunately mine only looked out over the car park. Room was clean and had everything but tea bags. Restaurant was very grand, had clam chowder soup for the first time... More 

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for the positive reviews on our restaurant and rooms. We proud ourselves on providing excellent customer service and making your stay with us a memorable. I will pass on your comments to our Housekeeping Manager and our Food and Beverage Manager. We proud ourselves on making your stay a memorable one. More 

Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 27, 2015

The entire staff could not have been more attentive. Every staff member I encountered would ask if I was enjoying my stay, and if I need anything just ask. Our room was lovely and very nicely cared for. WiFi worked excellent and the speed was great. I would highly recommend this hotel.

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property and letting us know you enjoyed your stay with us. I will forward your comments to the various Department Managers as our employees work very hard at providing excellent service to our guest and making your stay with us a memorable one. Again thank you. More 

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Deluxe Double Full Room (49)
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Deluxe Double Full Room with Balcony (47)
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Deluxe King Room (46)
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Deluxe King Room with Balcony (46)
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