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Canyon Plaza Resort

406 Canyon Plaza Lane, Grand Canyon, Tusayan, AZ 86023
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Canyon Plaza Resort
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Ranked #5 of 5 Hotels in Tusayan
A recent review
3 of 5 stars reviewed yesterday
Anthony100 London
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London
Top Contributor
107 reviews 107 reviews
81 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

Spent a night here whilst recently visiting the Grand Canyon. Reception service poor - long wait and seemed more interested in ensuring payment than providing a service. Hotel is large and appears dated - Our room was clean and tidy but was showing signs of aging- bathroom towels and sheets had a much used feel to them. Also had lots... More 

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Leeds, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The proximity of this hotel to the Grand Canyon is it's only redeeming point. We were greeted , after a long hot drive, by a reception clerk who was taciturn and had no interest in us..he gave us a ground floor room...the only plus point of this is that you don't have to carry bags up stairs...we had a 'delightful... More 

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. We strive to make every guest's stay memorable therefore we are sorry your stay was unsatisfactory. I will make sure that your comments are forwarded to the Front Desk Manager and our Food and Beverage Manager so that our staff will have an opportunity to improve in these areas as... More 

Salt Lake City, United States
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The location was very convenient to the South Rim of the Grand Canyon. Room was dated and bathroom could have been cleaner. Restaurant was not very good but several bus loads of tourists seem to enjoy the buffet. We ordered off the menu and the prime rib was over cooked and the cheeseburger was awful.

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. We are sorry to hear your stay with us was unsatisfactory. We work hard at providing the best service possible and hope our customers have a good experience while staying with us. I will make sure that your comments are forwarded to our Food and Beverage Manger and our Front... More 

Williston Park, New York
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 3 days ago NEW

Our room was dirty. TV was broke and paint coming off the walls. The room smelled of cigarette smoke. The grounds were filled with litter and old items the hotel did not use anymore. The whole hotel smelled of chlorine. Breakfast was good.

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. We are sorry to hear your stay with us was unsatisfactory. I will make sure that your comments are forwarded to our Maintenance Manager and our Housekeeping Manager. We take pride in providing our guest with the best possible experience while staying with us and your comments will help us... More 

Travelers are raving about these Tusayan hotels

Geelong, Australia
Top Contributor
218 reviews 218 reviews
68 hotel reviews
296 helpful votes 296 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is located well, walking distance to the few basic shops and restaurants, and a 10 minute easy drive to the Grand Canyon main entrance. (Canyon views and buses are another 5 minute drive after that - very easy and well organised by National Parks.) Our King suite was clean and spacious. Two vanity sink areas. Microwave and refrig.... More 

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for recommending Canyon Plaza Resort as a good location for visiting the Grand Canyon. We were disappointed to see that your experience in dining with us was not satisfactory. We have forwarded your comments to our Food and Beverage Manager and will take action to improve in this area. Our outdoor pool has been heated for several weeks... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

The concierges Grand Canyon Jack and Grand Canyon Rich were the highlights of this visit. Both gave perfect advice for Canyon tours - sunset & day tours. Rich even told us to stop at Snow Cap & take Rt. 66 back to Vegas. Perfect trip advice. Helped us to avoid Canyon walk -- expensive tourist trap. Hotel was comfortable. Buy... More 

Was this review helpful? Yes 2
Ann W, General Manager at Canyon Plaza Resort, responded to this review

We appreciate the positive review and recommendation for those visiting the Grand Canyon to stay at Canyon Plaza Resort. We will be happy to pass along your comments to Jack and Grand Canyon Rich. We work hard to provide excellent service offered by all of our staff and it is great to learn you had such a positive experience. Comments... More 

Americas
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Clean spacious, comfortable (not fancy) rooms. Very slow internet. Be prepared to have to park fairly far from your room.Thanks to the large number of negative reviews, we're keeping our exchanges with the hotel to a minimum.

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for recommending the Canyon Plaza Resort when visiting the Grand Canyon. We did have a problem with our free internet one day last week and had it reset. It has worked fine since having it reset. We apologize for the problem you encountered. Thank you again for taking time to review our property and recommend it to others... More 

Liverpool
Contributor
20 reviews 20 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 2 nights from staying in Las Vegas. We were very happy with the location, very close to the park entrance. Rooms are basic, staff are very pleasant and welcoming. It is what it is a good base for exploring the National Park.

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for recommending the Canyon Plaza Resort when visiting the Grand Canyon. We work hard on customer service and comments like yours give our entire staff reason to take pride in their work. Thank you again for recommending Canyon Plaza Grand Canyon and we hope you enjoy the rest of your holiday. More 

waterloo, ontario
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

We pre-booked this hotel for 2 nights after a 4 night stay in Las Vegas. The 41\2 hour drive here was very scenic and enjoyable. Tusayan is nothing extraordinary, just somewhere to sleep close to the park, with lots of very average restaurant options. The hotel is rather strange in its design with a restaurant area adjacent to a hot... More 

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Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking time to review our property. We were happy to see you found it a good location when visiting the Grand Canyon. We also noted your high marks on service which is very important to us. We work hard at providing the best service possible and comments like yours provide our entire staff pride in the work... More 

Victoria, Canada
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel partly because of its convenient location in Tusayan (the smallest town in Arizona), close to the southern gate of the Grand Canyon National Park. We had asked for a quiet room and we got one, on the second floor at the opposite end of the hotel from the Lobby, about as far away as one could... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking time to review our property and for recommending the Canyon Plaza Grand Canyon when visiting the Grand Canyon. We were particularly pleased with your comments and high score in service. We work very hard at providing excellent service and comments like yours gives our entire staff a sense of pride in the work we do. We... More 

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