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Canyon Plaza Resort

406 Canyon Plaza Lane, Grand Canyon, Tusayan, AZ 86023
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1 room 1 guest
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Canyon Plaza Resort
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1,134 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Southampton, U
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We chose this hotel because of it's location. All the staff were really friendly - both in the bar and the restaurant - and the service was very good. Tony, the barman, was particularly welcoming. Note to those from the UK, the bar shuts at 9pm, and the restaurant half an hour afterwards. The food at breakfast, and in the... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property and for the positive comments, including our convenient location to the Grand Canyon . Our staff takes pride in providing the best customer service to our guests. Your comments will be forwarded to the appropriate department managers so they can review with their staff. Again thank you! More 

Ålsgårde
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The lokation is good if you are Holing to visit Grand Canyon. It's Claes to the AirPort AS well. Friendly and helpsome staff, clean rooms and a small swimmingpool pool. Restaurant very good. We had breakfast and buffet.

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property and for your positive comments on our staff and accommodations. Your comments will be forwarded to the appropriate department managers so they can review with their staff who take pride in providing the best customer service. Again thank you. More 

Glastonbury, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

DON'T EVER GO HERE. This facility was run-down, dirty and the room was terrible. This is not a place to take your family. We were told we had a room with two beds, but arrived to find only one bed and no other rooms available. My family had to sleep on the floor and the staff was unapologetic and wouldn't... More 

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

i was sorry to hear your stay with us was less than satisfactory. Our staff takes pride in providing the best customer service to our guests, therefore, I will be sending your comments and concerns to the appropriate department managers so they can review with their staff and take the necessary steps on correcting these issues. More 

Travelers are raving about these Tusayan hotels

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Ariving later than planned, The Plaza was the only hotel left in a 60 mile radius that could accommodate 6 people. During check in and check out , everyone at the reception was exceptional! The staff really did everything they could to make our stay enjoyable. We stayed in a 1 bedroom apartment with accommodations for 6. The housing was... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. Our staff takes prides in providing the best customer service to help make your stay with us comfortable. Your positive comments will be forwarded to the appropriate department managers so they can review with our staff. Again thank you. More 

wales
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having read many negative reviews on this hotel, I was afraid of what I would find !!! The staff at the front desk were very helpful and explained everything about the hotel. We had booked a king suite. The room was spotless and quite spacious. The bed was very comfortable as was the sofa bed which my 17 year old... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for your positive review of our property. Our staff takes pride in providing the best customer service for our guests. Your comments will be forwarded to our Front Desk Manager and our Housekeeping Manager so they can share with their staff. Again thank you. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed here for one night instead of our original plan of 2. The hotel is in a great location and all the staff have been welcoming and very helpful especially the concierge who booked our helicopter flights over the Grand Canyon for us. That said this hotel is in desperate need of an upgrade. Our room had two standard sized... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. Our staff takes pride in providing the best customer service possible. Your positive comment on our concierge service is appreciated. I am sorry to hear the rest of our stay was unsatisfactory and your comments will be forwarded to the appropriate department managers. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Air conditioning very noisy, refrigerator barely worked, rooms probably have not been upgraded in 50 years, we had a suite which was a joke. I categorize this as a notel which is a hotel you never admit staying at and would never ever recommend.

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was less than satisfactory. We strive to provide the best customer service to our guests, therefore I will be forwarding your comments to our Housekeeping and Maintenance Department so they can review with their staff your concerns. Again thank you. More 

England, United Kingdom
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is the worse hotel I have ever stayed at in my life. We have been put in the dreaded room 150. Out of the only window we have the pleasure of looking out and hearing the restaurant bar area and reception to the front. At the back of our room we have the cars arriving at reception with their... More 

Was this review helpful? Yes 2
Ann W, General Manager at Canyon Plaza Resort, responded to this review

In response to your review of our property, I was sorry to read about your expressed displeasure regarding your stay. Our goal is to always make sure that our guests stay is comfortable and memorable while they are exploring the Grand Canyon. We strive to provide the best customer service and that includes assisting with any requests our guests may... More 

Vouvry
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We unfortunately had our rooms far from the entrance. The room has a balcony overlooking the pool, but it is roofed and very dark. We could not open any window because the smell of the chlorine was very disturbing. The staff was helpful. But the restaurant is expensive and there food not what we expect.

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was less than satisfactory. We strive to provide the best customer service, therefore I will be forwarding your comments to our Maintenance Department and our Food and Beverage Director so they can review these concerns with their staff. Again thank you. More 

Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Situated in Tusayan Grand Canyon Village is the perfect place to stay near by the Grand Canyon. Our room was clean and comfortable. We had a parking lot in front of our room - this was great - if you are traveling with as much as luggage as we do! 😉

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for your positive comments on our property and for mentioning how convenient our location is to the Grand Canyon. Our staff takes pride in providing the best customer service and making your stay with us comfortable. Again thank you. More 

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Deluxe Double Full Room with Balcony (47)
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Deluxe King Room (46)
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Deluxe King Room with Balcony (46)
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Double Queen Suite (64)
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