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Canyon Plaza Resort

406 Canyon Plaza Lane, Grand Canyon, Tusayan, AZ 86023
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Canyon Plaza Resort
Best prices for: 1 room 1 guest
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Ranked #5 of 5 Hotels in Tusayan
A recent review
3 of 5 stars reviewed 5 days ago
bearlee Pottstown
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1,072 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Shoreview, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The location is wonderful - 7 miles south of the Grand Canyon. The positives end there. The room was literally a time traveling machine ... only thing missing was shag carpeting and my old '78 Pinto parked in the lot. Note to the maintenance team - refrain from installing an oval toilet bowl where a round toilet bowl is necessary... More 

Was this review helpful? Yes 3
Houston, Texas
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We fortunately stayed at the Canyon Plaza Resort for only one day. Our rooms were ready when we arrived, but there were bugs in most of the rooms that our group had reserved. I had three in mine: one beetle, one moth, and another small flying black bug that landed on me while I was in the bathroom. The shower... More 

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Travelers are raving about these Tusayan hotels

Pottstown
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My first impression of the Canyon Plaza Resort was horrifying. My wife and I walked into the lobby to check in and we were immediately stampeded by tourists and guests working their way to the all-you-can-eat dinner buffet. We ran for our lives back to the check-in area where, fortunately, we were met by a sweet attendant who upgraded us... More 

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for your review of our property. Your comments will be forwarded to the appropriate Department Managers so they can review them with our staff. We take pride in providing the best customer service to our guest and hope their stay with us is a memorable one. Again thank you. More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 6 days ago NEW

Stayed here one night to accommodate a day trip to the Grand Canyon. We arrived early, check in wasn't until 3pm, and they didn't have a room available for us. Bummer but understandable. So we did the Grand Canyon first and then came back to check in so we could clean up before going to dinner. The room was huge!... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was unsatisfactory. Our staff strives to provide excellent customer and your comments will be forwarded to the appropriate Department Managers so they can review with their staff which will give them an opportunity to improve in these areas. Again thank you. More 

Dubai, United Arab Emirates
Level Contributor
100 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We opted for the service apartment which was quite large and well appointed. The apartment included a spacious balcony and is just a few minutes drive from the main street in Tusayan where all the eateries are. Staff were welcoming and even accompanied us to the apartment which is a short drive from the main hotel complex (10-15 minutes if... More 

Was this review helpful? Yes
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. Your comments will be forwarded to the appropriate Department Managers so they can review your comments with our staff. We take pride in providing excellent customer service and making your stay with us a memorable one. Again thank you. More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked back in February for two nights this past week. We arrived about 6:30 pm and the check in line was six deep with only one person behind the counter. About a half hour later, we received our room key and proceeded to a smelly hallway that had the aroma of stale smoke and age. The room was horrible.... More 

Was this review helpful? Yes 4
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. Our goal is to provide excellent customer service and to make sure our guest are comfortable and they have a memorable stay while visiting the Grand Canyon. We are sorry to hear your stay was unsatisfactory. I will be forwarding your comments to the appropriate departments so they can review... More 

Prescott Valley, Arizona
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We decided to do a spur of the moment trip and this hotel looked great on the internet. When we checked in, the carpet in our room was pretty worn & shredded, there was dust everywhere, and when I went to reach for a towel after my shower, the towel bar fell off the wall and onto my foot. If... More 

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was unsatisfactory. Our goal is to provide excellent customer service and provide a memorable stay for our guest while visiting the Grand Canyon. I will be forwarding your comments to our Housekeeping Manager and Maintenance Department so they can review with... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Very disappointed in this hotel. Room looked nothing like photos on website. It was old, dark, dirty and we actually had to kill several hornets in room during our stay. Request for change of room was ignored. There was another building on the property--it looks newer and perhaps is the one pictured. If making reservation here, insist on newer building.... More 

Was this review helpful? Yes 1
Ann W, General Manager at Canyon Plaza Resort, responded to this review

Thank you for taking the time to review our property. I am sorry to hear your stay with us was unsatisfactory. We strive to provide excellent customer service and make our guests stay a memorable one. Your comments will be forwarded to our Housekeeping Manager and our Front Desk Manager so they can review your comments with staff giving us... More 

Chicago, United States
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a very large room with a separate sitting room, the room was very clean and the housekeeping staff was above average. A real value for what they charge. I would recommend anyone to stay here. The front desk staff was very attentive at check in, and made sure everything was ready.

Was this review helpful? Yes 2
Ann W, General Manager at Canyon Plaza Resort, responded to this review

We appreciate you taking the time to review our property and for the positive comments you had for us. I will make sure that your comments are forwarded to our Housekeeping Manager and Front Desk Manager. Our staff works very hard in providing excellent customer service to our guests and making their stay with us a memorable one. Again thank... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The reviews of the plaza hotel online had me be concerned about staying there for our anniversary. The prices though were so good that we couldn't pass them up (Grand Canyon height of season is crazy!). The service was  uneven, the first person I spoke on the phone with to confirm our reservation with, was awful; couldn't find our reservation, put... More 

Was this review helpful? Yes 3
Ann W, General Manager at Canyon Plaza Resort, responded to this review

I would like to take this time to thank you for the positive review you had on our property. I will be forwarding your comments to our Front Desk Manager so she can review with staff the importance of follow through with our guest. Kudos to Felix and the rest of the staff for helping to make your anniversary a... More 

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