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BEST WESTERN Tolleson-Phoenix Hotel

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8421 West McDowell Road, Tolleson, AZ 85353 (Formerly Sleep-N-Go Inn & Suites)
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1 room 1 adult
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BEST WESTERN Tolleson-Phoenix Hotel
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124 Reviews from our TripAdvisor Community

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tolleson, United States
1 of 5 stars Reviewed 2 days ago NEW

Worst person, checked out early from the fear of this man, he not only yelled and degraded his help in front of hotel guests,the gm pulled us aside and threatened to kick us out for feeling bad for his help,never again will i or our group ever set foot in this hotel,as long as this gm is employed with any... More 

Review collected in partnership with Best Western

Helpful?
Thank Patty C
Everett, Washington
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Pool not heated,rooms out dated, be careful who you talk to don't use the computers old as the hills, if you want to treated like crap this is your place.our toilet was plugged everyday , find another place to stay

Helpful?
Thank 167pattyc
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I would go back to this hotel, the Costco rate of $98.99 was a nice rate for this location. Hotel staff were on top of things & very helpful especially Evie @ the front desk. If you are using the shuttle service allow a little extra time as the some of the current drivers are new & just getting used... More 

Review collected in partnership with Best Western

Helpful?
Thank 974andrewe
mzona18, Regional Manager at BEST WESTERN Tolleson-Phoenix Hotel, responded to this review

Thank You so much for your recent feedback on our hotel. We are glad your stay was nice and hospitable. Our shuttle drivers are in fact new and learning short cuts to get through the traffic quicker. Thank you for your patience and understanding. We hope that if future travels brings you to Phoenix you will again choose the Best... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived around 7 pm. Front desk could not find my reservation at first (2 young people running the place). They sent me on a goose chase to get in and find our room. The door by the elevators would not open with the key, so we had to move the car and drag our luggage to the 2nd floor.... More 

Helpful?
1 Thank pjz123
Salem, SC
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked four rooms for the national championship football game. Evie from the hotel called me ahead of time to make sure our reservations were what we wanted and even preassigned my rooms. The hotel staff were very helpful. They are replacing door locks to solve problems with door locks. The beds were very comfortable and the rooms were large... More 

Helpful?
Thank pam7249
Mesquite, United States
1 review
1 of 5 stars Reviewed January 5, 2016

The Hallway door light has a sensor. Both nights we were there the sensor would go on and the light would go on then the light would go off, This happened very often. The second night I found a piece of tape to put over the sensor button but it didn't work so the lights again went on and off... More 

Review collected in partnership with Best Western

Helpful?
Thank Karen F
Calgary
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 15, 2015

My brother and I stayed came down from the great white north for a NFL game and NHL game Dec.9 to 12th. Front desk girl was polite, friendly and helpful. Free wifi and shuttle to and from the games. Room was clean, beds where comfy. Breakfast in the morning was good with a meat, eggs selection of cereal and breads.... More 

Helpful?
Thank worldparrot
edmonton
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 14, 2015

arrived at noon from a long flight to find they wouldn't check us in til 2 or pay $20. we decided to go to Gus's for lunch .. what a treat. great place. The room was fine had all required but returning from being out all day came back to our door being left open. Nothing was taken but was... More 

Helpful?
Thank teddawn
Rio Rancho, NM, United States
1 review
2 of 5 stars Reviewed December 8, 2015

Desk clerk staff in desperate need of basic customer service principles. Customer service training should be this motel's first priority. I can't imagine staying here again unless I know the management of the property has changed.

Review collected in partnership with Best Western

Helpful?
Thank Frank A
Tucson, Arizona
1 review
2 of 5 stars Reviewed November 18, 2015

Checked in at 9:30pm and checked out at 7am the next day. Outdated hotel and overpriced, but didn't have many options of where to stay as there was an event going on nearby so a lot of hotels were booked. The front desk was friendly and personable. I did not find out until a few days later when I checked... More 

Helpful?
Thank traveler11246
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