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All 46 Tempe hotels

Extended Stay America - Phoenix - Airport - Tempe

2.0 of 5 Hotel   |   2165 West 15th Street, Tempe, AZ 85281 (Formerly Homestead Studio Suites - Phoenix - Airport - Tempe)
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Ranked #36 of 46 hotels in Tempe
A recent review
3 of 5 stars Reviewed January 20, 2014
Gina M
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  • Reviews (46)
  • Photos (26)
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46 people have reviewed this hotel

Traveler rating
    13
    10
    6
    4
    13
See reviews for
4
6
11
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Tempe, Arizona
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2014

This property was such a disappointment. I was looking to develop a regular relationship with a hotel in the phx area as I travel here often. This motel was rundown, dirty and the rooms were not equipped with any extended stay amenities unless you asked for them specifically. I had to go down to the front desk to request a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our hotel was not up to standard and that you did not feel safe. Your comments were reviewed by our staff, and we will be retraining to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope to... More

Flagstaff, Arizona
Contributor
18 reviews 18 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 22, 2014 via mobile

The only good thing about the hotel was the front desk people Martin and Ashley they were really nice. And the bed was comfortable and clean. Other than that everything else in the room was dirty. The fixtures in the bathroom the fixtures in the kitchen and the silverware were filthy. The walls need to be repainted. They were so... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean, comfortable bed and that our staff provided you with friendly service; however, we are disappointed to hear that your room did not meet your expectations. We will be inspecting rooms to make sure they meet our... More

Strongsville, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 18, 2014

This property is deceptive in the sense that it looks fairly decent upon 1st sight, then you see people loitering around the hotel grounds in the parking lot- and they all look shady. If you don't believe, by all means go there.. especially at night. They never had clean towels when needed, apparently an inadequate amount on hand ? And... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Todd - Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of customer service displayed by some of our staff members. In response to your feedback, I will meet with the staff to review our guest protocol and reservations policy to ensure your experience is not repeated. If you would like... More

BC
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 28, 2014

I don't write reviews often. But this one I had too. I should of read the reviews before I booked.. Alot of them are spot on. It is not a nice place to stay IMO. It was noisy, smelly and did not feel clean. I left half way thru my stay. I could not handle it any more.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry that you found our hotel to be... More

Kenmore, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2014

3/25/14 Staying for one night discovered huge, mature bed bugs around the bed and wall shortly after checking in. Since I had slightly unpacked I now am having to take all kinds of precautions to prevent infesting our home. But the staff were wonderful.....for what that's worth.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for your recent review of your stay. I am pleased to read your remarks about our staff. Still, the situation you described is truly regrettable, and I apologize for your experience. Please know that we will be taking the appropriate actions to ensure your experience is not repeated. Please do not hesitate to contact me directly, at tem@extendedstay.com,... More

1 review
3 of 5 stars Reviewed January 20, 2014 via mobile

this hotel is run down. the bed linens were filthy and they didn't have enough to accommodate a family. some of the room equipment was broken and the carpets smelled and were filthy. the room bathroom needs a major overhaul. there was mold in the shower and the drywall was coming apart. if you just need a bed to sleep... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Gina - Thank you for your recent review of your stay. I am very sorry that your room was unclean and had items in need of repair upon arrival. As this hotel's manager, I can assure you that I have addressed your comments with the team and am working with them to enhance our offerings. As well, as we continue... More

Tempe
1 review
2 of 5 stars Reviewed November 23, 2013

The staff was friendly, yet communication was a problem if something was needed, they actually cared about taking care of problems but the communications never went further and no follow up was ever done. The rooms were not cleaned weekly as promised, the carpets were dirty and there was a chemical smell that would not go away. Found a syringe... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that there were so many mishaps with the cleaning schedule and insects during your stay with us. Please accept my apology. To prevent this from happening again, my team is making sure we are following up with requests and reports and will be better about... More

Phoenix, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 19, 2013

The location and price were the main reasons we chose this property. While the staff were very friendly and at times attempted to help, the property was in abysmal condition. Just about everything in our room was broken or dirty. We found a toilet plunger full of water and feces under the bathroom sink; that pretty much sums up the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

The feedback provided in your review is much appreciated. I am glad that you liked our hotel's location and the service our staff provided; however, I am sorry for the condition of your room upon check-in. In response, I will be working with the staff to ensure we repair items as needed and provide your room with a deep clean.... More

Rolling Meadows, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 1, 2013

Good - close to Sky Harbor Airport, right next to expressway, not far from gas stations and food, relaxing pool area. Bad - outdated rooms (really outdated rooms), broken appliances (room 209 is where we stayed FYI), PAPER THIN walls, continental breakfast is a joke (granola bars and coffee), house keeping ONCE A WEEK (read fine print), furniture is nasty... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about our location, the convenience of having many different types of establishments nearby, and our pool area. Still, I am very sorry that your room and our grab-and-go breakfast did not meet your expectations. Please know, we are... More

Salem, MO
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 15, 2013

I was very happy when I check in to see a nice hotel and room. After reading a couple of the reviews I was very scared, there were lots of good reviews too. Check in went smooth and my room was on 3rd flood. Very nice size with 2 Qn beds, a loveseat, flat screen tv, small kitchen and table.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that we were able to accommodate all your needs and made you feel like you were home away from home. Once again, thank you for your kind words. The staff and I would love to provide you with another comfortable stay in... More

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Additional Information about Extended Stay America - Phoenix - Airport - Tempe

Address: 2165 West 15th Street, Tempe, AZ 85281 (Formerly Homestead Studio Suites - Phoenix - Airport - Tempe)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport - Tempe 2*
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Also Known As:
Homestead Studio Suites - Phoenix Airport / Tempe Hotel Tempe
Homestead Studio Suites Tempe
Homestead Suites Tempe
Homestead Tempe
Tempe Homestead Suites

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Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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  • At what time does the pool open each day?

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