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Extended Stay America - Phoenix - Airport - Tempe

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2165 West 15th Street, Tempe, AZ 85281 (Formerly Homestead Studio Suites - Phoenix - Airport - Tempe)
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Extended Stay America - Phoenix - Airport - Tempe
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Extended Stay America - Phoenix - Airport - Tempe
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54 reviews from our community

Traveler rating
    13
    11
    9
    4
    17
See reviews for
7
6
13
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2015

I am so glad that this one night stay was NOT extended. What a scary place. It needed a complete renovation. There was long black hair on the bathroom floor, and we had just checked in. The counter had sticky rings on it as well as the floor being sticky. Thank goodness we didn't have to cook there. It was... More 

Was this review helpful? Yes
San Diego, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

We checked in at midnight and were told that they were out of rooms except for a smoking room that was near the elevator. As soon as we stepped out of the elevator we could smell the stale smoke in the air. Right across from the elevator was our room, lucky us. Stepping into the room the same stinky air... More 

Was this review helpful? Yes
Toronto, Canada
1 review
1 of 5 stars Reviewed January 14, 2015

Hotel was really well presented online; however, when we checked in, the common areas were run down. The hallways smelled of cooking. The rooms were not clean. Decor was very run-down with walls scuffed, damaged counter tops. When the heat was turned on, the heater "over-heated" and started to emit smoke, which triggered the smoke alarm, so it had to... More 

Was this review helpful? Yes
Livonia, mi
Top Contributor
50 reviews 50 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 2, 2015

Yikes. Good thing I don't often read reviews. None of the horrible things I read ever happened to me. I've stayed here several times and it has always been adequate for my needs. The heater is a bit noisy, but I suspect that it's not used very much here in Phoenix. Eveything works fine, the tv is wonderful, the refrigerator... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay and that our staff was so accommodating and helpful. Still, I do apologize that your heater and refrigerator were noisy. I will work with my maintenance staff to inspect these appliances to ensure that they... More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed November 23, 2014

This place was a big step up from some of the other places I almost stayed. This place is awesome and I am enjoying my stay. The staff here are so nice and helpful and have accommodated all my requests. The price I got to stay here was amazing and I am so thankful that I am staying here instead... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our helpful staff, your fully equipped kitchen and our free Wi-Fi during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity... More 

Great Neck, New York
Top Contributor
178 reviews 178 reviews
157 hotel reviews
319 helpful votes 319 helpful votes
3 of 5 stars Reviewed November 15, 2014

For the amazingly low price I paid, I was OK with what I got here. I checked in at 1 a.m. and Martine at the front desk was extremely friendly and tried to be helpful although the odds were stacked against him (with the computer not working, and my room having a broken phone). My room was fine, clean enough.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the quality customer service provided by our staff. Still, I apologize that our grab-and-go breakfast did not meet your needs. Your comments will be helpful as we continue to improve our breakfast offering. I... More 

Loveland, Colorado
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 7, 2014

I have read reviews on this hotel and I think to myself... what were you expecting? The Ritz? This hotel, admittedly, is not the nicest one I have ever stayed at. But, for the money I spent on priceline to get the room, its exactly what I expect if not more. And I am not going to say what I... More 

Was this review helpful? Yes
Phoenix, Arizona, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 26, 2014

rentedfor 4 days left early, police were there nite b4 we left hotel looking for a guy, i asked front desk clerk was everything safe for my kids, yea its fine he says less then 5 minutes later, my son had a gun pulled on him entering the elvator guy was gettin off elevator, police got guy an i tried... More 

Was this review helpful? Yes 3
Tempe, Arizona
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 18, 2014

This property was such a disappointment. I was looking to develop a regular relationship with a hotel in the phx area as I travel here often. This motel was rundown, dirty and the rooms were not equipped with any extended stay amenities unless you asked for them specifically. I had to go down to the front desk to request a... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our hotel was not up to standard and that you did not feel safe. Your comments were reviewed by our staff, and we will be retraining to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope to... More 

Flagstaff, Arizona
Contributor
18 reviews 18 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 22, 2014

The only good thing about the hotel was the front desk people Martin and Ashley they were really nice. And the bed was comfortable and clean. Other than that everything else in the room was dirty. The fixtures in the bathroom the fixtures in the kitchen and the silverware were filthy. The walls need to be repainted. They were so... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean, comfortable bed and that our staff provided you with friendly service; however, we are disappointed to hear that your room did not meet your expectations. We will be inspecting rooms to make sure they meet our... More 

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