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All 46 Tempe hotels

Extended Stay America - Phoenix - Airport - Tempe

2.0 of 5 Hotel   |   2165 West 15th Street, Tempe, AZ 85281 (Formerly Homestead Studio Suites - Phoenix - Airport - Tempe)
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Ranked #35 of 46 Hotels in Tempe
A recent review
3 of 5 stars reviewed 2 weeks ago
James7979 Loveland, Colorado
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48 reviews from our community

Traveler rating
    13
    10
    7
    4
    14
See reviews for
5
6
11
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Loveland, Colorado
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have read reviews on this hotel and I think to myself... what were you expecting? The Ritz? This hotel, admittedly, is not the nicest one I have ever stayed at. But, for the money I spent on priceline to get the room, its exactly what I expect if not more. And I am not going to say what I... More

Was this review helpful? Yes
Phoenix, Arizona, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 26, 2014

rentedfor 4 days left early, police were there nite b4 we left hotel looking for a guy, i asked front desk clerk was everything safe for my kids, yea its fine he says less then 5 minutes later, my son had a gun pulled on him entering the elvator guy was gettin off elevator, police got guy an i tried... More

Was this review helpful? Yes 2
Tempe, Arizona
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 18, 2014

This property was such a disappointment. I was looking to develop a regular relationship with a hotel in the phx area as I travel here often. This motel was rundown, dirty and the rooms were not equipped with any extended stay amenities unless you asked for them specifically. I had to go down to the front desk to request a... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our hotel was not up to standard and that you did not feel safe. Your comments were reviewed by our staff, and we will be retraining to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope to... More

Flagstaff, Arizona
Contributor
18 reviews 18 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 22, 2014 via mobile

The only good thing about the hotel was the front desk people Martin and Ashley they were really nice. And the bed was comfortable and clean. Other than that everything else in the room was dirty. The fixtures in the bathroom the fixtures in the kitchen and the silverware were filthy. The walls need to be repainted. They were so... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

We want to thank you for taking the time to post a review of your stay. We are glad that you enjoyed your clean, comfortable bed and that our staff provided you with friendly service; however, we are disappointed to hear that your room did not meet your expectations. We will be inspecting rooms to make sure they meet our... More

Strongsville, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 18, 2014

This property is deceptive in the sense that it looks fairly decent upon 1st sight, then you see people loitering around the hotel grounds in the parking lot- and they all look shady. If you don't believe, by all means go there.. especially at night. They never had clean towels when needed, apparently an inadequate amount on hand ? And... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Todd - Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of customer service displayed by some of our staff members. In response to your feedback, I will meet with the staff to review our guest protocol and reservations policy to ensure your experience is not repeated. If you would like... More

BC
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 28, 2014

I don't write reviews often. But this one I had too. I should of read the reviews before I booked.. Alot of them are spot on. It is not a nice place to stay IMO. It was noisy, smelly and did not feel clean. I left half way thru my stay. I could not handle it any more.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry that you found our hotel to be... More

Kenmore, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2014

3/25/14 Staying for one night discovered huge, mature bed bugs around the bed and wall shortly after checking in. Since I had slightly unpacked I now am having to take all kinds of precautions to prevent infesting our home. But the staff were wonderful.....for what that's worth.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for your recent review of your stay. I am pleased to read your remarks about our staff. Still, the situation you described is truly regrettable, and I apologize for your experience. Please know that we will be taking the appropriate actions to ensure your experience is not repeated. Please do not hesitate to contact me directly, at tem@extendedstay.com,... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2014 via mobile

this hotel is run down. the bed linens were filthy and they didn't have enough to accommodate a family. some of the room equipment was broken and the carpets smelled and were filthy. the room bathroom needs a major overhaul. there was mold in the shower and the drywall was coming apart. if you just need a bed to sleep... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Gina - Thank you for your recent review of your stay. I am very sorry that your room was unclean and had items in need of repair upon arrival. As this hotel's manager, I can assure you that I have addressed your comments with the team and am working with them to enhance our offerings. As well, as we continue... More

Tempe
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 23, 2013

The staff was friendly, yet communication was a problem if something was needed, they actually cared about taking care of problems but the communications never went further and no follow up was ever done. The rooms were not cleaned weekly as promised, the carpets were dirty and there was a chemical smell that would not go away. Found a syringe... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that there were so many mishaps with the cleaning schedule and insects during your stay with us. Please accept my apology. To prevent this from happening again, my team is making sure we are following up with requests and reports and will be better about... More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 19, 2013

The location and price were the main reasons we chose this property. While the staff were very friendly and at times attempted to help, the property was in abysmal condition. Just about everything in our room was broken or dirty. We found a toilet plunger full of water and feces under the bathroom sink; that pretty much sums up the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - Tempe, responded to this review

The feedback provided in your review is much appreciated. I am glad that you liked our hotel's location and the service our staff provided; however, I am sorry for the condition of your room upon check-in. In response, I will be working with the staff to ensure we repair items as needed and provide your room with a deep clean.... More

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Additional Information about Extended Stay America - Phoenix - Airport - Tempe

Address: 2165 West 15th Street, Tempe, AZ 85281 (Formerly Homestead Studio Suites - Phoenix - Airport - Tempe)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport - Tempe 2*
Number of rooms: 95
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Also Known As:
Homestead Studio Suites - Phoenix Airport / Tempe Hotel Tempe
Homestead Studio Suites Tempe
Homestead Suites Tempe
Homestead Tempe
Tempe Homestead Suites

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