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TownePlace Suites Tempe

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5223 South Priest Drive, Tempe, AZ 85283
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TownePlace Suites Tempe
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TownePlace Suites Tempe
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72 reviews from our community

Traveler rating
    32
    22
    12
    4
    2
See reviews for
19
10
4
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

When my family and I arrived, the front desk clerk was unpleasant and did not seem to know what she was doing. She over drafted my account by a whole lot for only 2 nights. When I told her of what she had done she tried denying it. I know that my opinion might not be worth much because the... More 

Was this review helpful? Yes
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for taking the time to provide valuable feedback about your experience at our hotel. I would like to follow up with you about your less than satisfactory experience and tell you that it is our goal to exceed your expectations and I’m sorry to hear that we fell shy of this important goal. We are always looking for... More 

Grand Junction, Colorado
1 review
1 of 5 stars Reviewed 1 week ago NEW

Marriott Elte Rewards member for over a decade. reservation bungled, and was sent next door to the Marriott TownePlace Suites at 10:45 pm. We were totally not expected. Room phone was dead, and didn't get fixed until the next afternoon. Took considerable effort to get housekeeping to clean the room. After 2 visits to the front desk, I finally got... More 

Was this review helpful? Yes
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you taking the time to provide valuable feedback about your experience at our hotel. It is our goal to exceed your expectations and I’m sorry to hear that we fell shy of this important goal. My team and I care very deeply for our guests and want them to have a wonderful and problem free experience at our property.... More 

Reno, Nevada
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great place to stay for families. We had no problems with check-in, our room was all ready to go when we arrived. We stayed in a suite with two separate rooms, one with a king bed and one with a queen. There was also a kitchenette (dishwasher, fridge & freezer and stove) and a living and dining... More 

Was this review helpful? Yes 1
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for taking the time to provide such a detailed review of the TownePlace Suites Tempe. We are delighted that your stay with us was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable to us. We use this feedback to ensure that we continuously make improvements based... More 

Denver, Colorado
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed with my family on our last night of vacation. Wanted room to spread out and pool for the kids. The hotel is a little dated but clean. I was most impressed by the customer service. I stayed at some upscale (pricey) hotels during this vacation and all should be ashamed. This hotel has the best customer service that I... More 

Was this review helpful? Yes
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for your review of the TownePlace Suites by Marriott Tempe. We are delighted to have you share your experience at our hotel with other travelers. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable to us. It is wonderful to have our team members recognized and I will... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

I made a reservation via my work's travel agent 5 weeks in advance. When we arrived, it was discovered they were out of hotel rooms--due to spring training and apparently other guests who have stayed longer than 1 month's time. The manager sent us to another hotel, who only had 1 room and that was not announced, either. My group... More 

Was this review helpful? Yes
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

I appreciate you taking the time to provide valuable feedback about your experience at our hotel. I would like to follow up with you about your less than satisfactory experience and tell you that it is our goal to exceed your expectations and I’m sorry to hear that we fell shy of this important goal. We are always looking for... More 

missouri
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff was very nice and helpful. Rooms were clean and grounds well kept. The "early bird" manager was great. It' right across the street from Arizona Mills Mall and only about 10 minutes away from ASU campus. also close to freeway so you can get anywhere fairly fast. Would stay here again.

Was this review helpful? Yes
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for your review of the TownePlace Suites Tempe by the Arizona Mills Mall. It is indeed our goal to exceed your expectations and we are pleased that we have succeeded in this important goal. It’s wonderful to have our team members recognized and I will be sure to share your comments with them during our daily meetings. We... More 

1 review
5 of 5 stars Reviewed March 2, 2015

I was here for a week, the staff are super friendly, the rooms are really nice! Nice area. They made sure I was comfortable. Arizona mills mall is right down the street! I'd definitely stay here again!

Was this review helpful? Yes
Douglas T, General Manager at TownePlace Suites Tempe, responded to this review

Thanks so much for your review! We're glad you enjoyed your stay. Please come back and see us if you are needing accommodations in our area again! More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 27, 2015

Starting off our rooms weren't ready when we checked in. We had to leave and come back. Rooms are nice with the kitchens, but the walls are very thin. We could hear our neighbor's conversations, tv, sneezes, walking, flushing their toilets. Queen beds were comfortable though. Suite is a bit small for my liking, but comfortable for a business stay.... More 

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Tim W, Front Office Manager at TownePlace Suites Tempe, responded to this review

I appreciate you taking the time to provide valuable feedback about your experience at our hotel. I would like to follow up with you about your less than satisfactory experience and tell you that it is our goal to exceed your expectations and I’m sorry to hear that we fell shy of this important goal. We are always looking for... More 

Tucson
Contributor
20 reviews 20 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 26, 2015

The staff was nice, so have no complaints about that. The building is cheap construction. Besides the obvious things like low ceilings, small bathroom, and cheap fixtures, I did not enjoy the thin walls and floors so I could hear people doing normal things like talking, sneezing, walking around, etc. I was there alone but couples may not like the... More 

Was this review helpful? Yes
Tim W, Front Office Manager at TownePlace Suites Tempe, responded to this review

We appreciate you taking the time to provide valuable feedback about your experience at the TownePlace Suites by Marriott Tempe. It is our goal to exceed your expectations and we’re sorry to hear that we fell shy of this important goal. We are always looking for ways to improve our service for all of our guests and your survey will... More 

Victoria
Top Contributor
90 reviews 90 reviews
47 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 26, 2015

This hotel is certainly nothing special. Staff are admittedly friendly but doesn't really make up for some shortcomings. First, the pluses: pool is nice, front desk area is newly renovated, beds are actually very comfortable and the free wifi stays well connected. The minuses: while across the street from the Arizona Mills mall, this is not the best area in... More 

Was this review helpful? Yes
Tim W, Manager at TownePlace Suites Tempe, responded to this review

I appreciate you taking the time to provide valuable feedback about your experience at our hotel. I would like to follow up with you about your less than satisfactory experience and tell you that it is our goal to exceed your expectations and I’m sorry to hear that we fell shy of this important goal. We are always looking for... More 

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