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TownePlace Suites Tempe

2.5 of 5
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5223 South Priest Drive, Tempe, AZ 85283
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1 room 1 adult
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TownePlace Suites Tempe
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95 Reviews from our TripAdvisor Community

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Los Angeles, California
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

The facility was great! Customer service was fine, as well, HOWEVER, we didn't get the room we booked. I was travelling with friends and SPECIFICALLY chose this hotel for the 2 bedroom/1 bathroom corner room option. I booked the room in advance. I downloaded the Marriott app to check in the day of... I used it to check in earlier... More 

Helpful?
Thank WestsideNik
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for taking the time to provide valuable feedback about your experience at our hotel. Based on your comments, it seems that we have failed in exceeding your expectations. For that, and on behalf of my team, I am sincerely sorry. We are always looking for ways to improve our service and experience for all of our guests and... More 

Buckhead, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed November 9, 2015

We checked in to the Townplace Suites after a long flight. I always stay at Marriotts, but usually full service or Courtyard and didn't realize that the property had one double bed in the room. Vonnie immediately upgraded us to a 2 bedroom for no additional cost and let us stay there both nights. Shemika was also at the front... More 

Helpful?
Thank pamelabryant63
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for your review of the TownePlace Suites Tempe by the Arizona Mills Mall. My Team and I are pleased to know that we have exceeded your expectations for your stay with us. We take great pride in ensuring each and every guest enjoys their experience with us and I’m happy to know that we’ve succeeded in this goal.... More 

St Louis
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 7, 2015

Stayed here for 4 weeks for business in October. Had a good experience each week of the trip. As other reviews noted, clean, well kept and most importantly quiet. Wyatt was always friendly and helpful when needed. Remembered us each week as we arrived and did his best to accommodate our room requests (no special room status in our party).... More 

Helpful?
Thank JCS07
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for your review of the TownePlace Suites Tempe by the Arizona Mills Mall. It’s wonderful to have our team members recognized and we will be sure to share your comments with them during our daily team meetings. We look forward to seeing you again in the future. Kind Regards, Michael & Team More 

Los Ranchos de Albuquerque, New Mexico
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed October 27, 2015

I have stayed here twice in the last month. The first time the room was nice except for the sharp broken handle on the closet door and the obvious lack of cleaning with the coffee rings all over the night stand. This last time it was clear that they need to have some oversight on their housecleaners. Up against the... More 

Helpful?
Thank keysqueen
Carlos R, Front Office Manager at TownePlace Suites Tempe, responded to this review

We appreciate you taking the time to provide valuable feedback about your experience at the TownePlace Suites by Marriott Tempe. It is our goal to exceed your expectations and we’re sorry to hear that we fell shy of this important goal. We are always looking for ways to improve our service for all of our guests and your survey will... More 

Perth, United Kingdom
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed September 28, 2015

Of the three hotels we stayed in on our visit to Arizona, this was the top of the pile. The staff could not be more helpful. Nothing appeared to be too much for them. What struck me was that the staff were always smiling and always spoke to you. The hotel itself was very comfortable and spotlessly clean. The location... More 

Helpful?
1 Thank Ian C
Carlos R, Front Office Manager at TownePlace Suites Tempe, responded to this review

Thank so very much for giving us a chance to suit you needs. We really do appreciate you for being apart of the Marriott family and strive to make sure you are very comfortable and knowledgable about the Tempe area, to the best of all of our abilities. Hope to see you very soon! Thank you again, Carlos R The... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 27, 2015

I had the pleasure of staying at the Towneplace Suits in Tempe, AZ for a little over a month. It was one of the finest, cleanest, well kept hotels I have ever stayed at, and being an airline pilot I have stayed in a lot of hotels. The staff was absolutely delightful. They knew me by name and were friendly... More 

Helpful?
1 Thank Tim P
Carlos R, Front Office Manager at TownePlace Suites Tempe, responded to this review

Thank so very much for giving us a chance to suit you needs. We really do appreciate you and your husband for being apart of the Marriott family and strive to make sure you are very comfortable and knowledgable about the Tempe area, to the best of all of our abilities. Hope to see you very soon! Thank you again,... More 

Malaysia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 26, 2015 via mobile

My husband and I stayed in this hotel for 6 nights. We have a pleasant time while staying here. All their staffs are friendly and approachable. They really make us feel so welcome! Thanks to Wyatt for welcoming us on the first night when we lost our baggages. Shemika, the lady at the front desk is so bubbly, friendly &... More 

Helpful?
1 Thank 3Js262
Carlos R, Front Office Manager at TownePlace Suites Tempe, responded to this review

Thank so very much for giving us a chance to suit you needs. We really do appreciate you allow ing us to be apart of your travels and for being apart of the Marriott family, we strive to make sure you are very comfortable and knowledgable about the Tempe area, to the best of all of our abilities. Hope to... More 

Flemington, NJ
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed September 22, 2015

My wife, four year old daughter and I stayed at this hotel for 15 nights in August 2015. The breakfast is good and they do not serve the exact same things everyday. The staff is very friendly and you are always greeted with a "Good Morning" or "Hello" upon entering the lobby or passing staff in the hotel. Rochelle at... More 

Helpful?
1 Thank ajphilly
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for your review of the TownePlace Suites by Marriott Tempe at the Arizona Mills Mall. We are delighted to have you share your experience at our hotel with other travelers. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable to us. It was our pleasure having you stay... More 

Tempe, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2015

I stayed there for an extended time while doing training. The rooms are very clean, comfortable and quiet. The staff really does everything they can to make your stay great! The hotel is located near Tempe Mills Mall - a huge mall.

Helpful?
1 Thank Karen W
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you very much for taking the time to write such a wonderful review for The TownePlace Suites Tempe by the Arizona Mills Mall. It was a pleasure getting to know you while you stayed with us and we look foward to having you return when your company brings you back. Kind Regards Michael & Team More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2015

I've stayed at this location numerous time and have always enjoyed it. The entire staff is extremely friendly and helpful. The hotel is close to the airport (but far enough away that there's no noise), it's close to all kinds of shopping, sporting events, several of the large medical centers, several casinos, the University, Scottsdale for the big auto auctions,... More 

Helpful?
2 Thank Donald A
Michael L, General Manager at TownePlace Suites Tempe, responded to this review

Thank you for taking the time to provide such a detailed review of the TownePlace Suites Tempe by the Arizona Mills Mall. We are delighted that your stay with us was enjoyable and honored to have earned your high praises. Everything we do is aimed at providing you with an excellent hotel experience and feedback like you have provided is... More 

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