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Holiday Inn Express Hotel & Suites Tempe

2.5 of 5 1520 West Baseline Road, Tempe, AZ 85283 (Formerly AmeriSuites Tempe/Arizona Mills)
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Holiday Inn Express Hotel & Suites Tempe
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Holiday Inn Express Hotel & Suites Tempe
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86 reviews from our community

Traveler rating
    40
    24
    11
    4
    7
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15
15
10
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
87 reviews 87 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 1 week ago

I would like to think that Holiday Inn has a "no tolerance" policy for prostitution and violence... But it is my impression that the Holiday Inn Tempe does not! Let me begin by saying - I am a female who was traveling alone on business! During our stay three men (guests of the hotel, we learned) verbally assault a woman... More 

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cebu, philippines
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has old furnishing but clean. The service is good but not exceptional. The breakfast is the same everyday. We also had out car rental gps stolen outside while parking and they don't care that's why they have those disclaimers outside. No advice whatsoever on how to approach it. The hotel is accessible. I stayed here for two weeks.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear lavender666, Thank you very much for posting a review for your stay with us. I am glad to hear you appreciate our hotel location and amenities. However, I truly regret the inconvenience the level of customer service might have caused you during your stay with us. Thank you for your feedback as it informs us of ways in which... More 

kalamazoo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed there Thanksgiving night 2014, The employees must the employee must not have wanted to be working on Thanksgiving, their attitudes and helpfulness was terrible. The next day I realized one hour after checking out that I left a sports jacket hanging in the closet. I called immediately and the front desk told me I had to speak with housekeeping.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear Terry P, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details regarding your... More 

Petersfield, United Kingdom
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 15, 2014

Great location if you want a couple of days shopping at Arizona Mills. Walk across the car park and you're there! The hotel reception staff especially Megan were super friendly and helpful in recommending places to eat locally that you could walk to i.e. claim Jumper and even gave us a voucher for a free appetiser or dessert there!! Rooms... More 

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Chesterfield, Michigan
Top Contributor
187 reviews 187 reviews
72 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed September 25, 2014

Convent location but needs a little TLC. The carpeting the room was worn in spots with a couple snags. The hotel is right new to Arizona Mills mall so food and shopping are close by. Pool looked nice. Did not use.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear PhoenisSunDog, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We are pleased that you liked our location. Hence, we are sincerely sorry you had some issues with the condition of the property. Your comments are being shared... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

When we landed in Phoenix for a girls basketball tournament (July 2014) we had no idea where we were going to sleep that evening as the hosting resort was booked solid. The resort told us to try the Holiday Inn Express on Baseline just a quarter mile from the resort. When we checked in at midnight we were pleasantly surprised... More 

Was this review helpful? Yes 2
Donald K, Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Thank you so much for taking the time to review our property. We are so glad you enjoyed your time with us. I have shared your comments with our staff. We look forward to hosting you again should your basketball tournament bring you back to the Tempe area. D. King AGM / GEC More 

Chinle, Arizona
Top Contributor
69 reviews 69 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 23, 2014

When we are in town, to visit family, to shop or fly out of Phoenix, we stay here! It is in a convenient location, near a mall, restaurants, stores, gas stations, and close to freeway entrances. It is always clean and maintained well. Rooms, elevators, and laundry rooms are clean. The pool is not too tiny, the hot tub works... More 

Was this review helpful? Yes 1
Donald K, Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

We really appreciate your loyalty to our hotel. Thank you for commenting on all aspects of the hotel and our amenities. We strive to make sure every guest has a wonderful stay. We look forward to your future visits with us. The in room movies are a definite plus and are very popular amongst many of our guests. D. King... More 

Okinawa, Japan
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 19, 2014

This place is standing beside of Arizona mills and very convenient location for shopping and eating. Room was clean and well maintained. I spent 2 nights and relaxed after my business meetings.

Was this review helpful? Yes 1
Donald K, Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Very pleased to know you were able to relax after your business meetings. Hopefully you were able to take advantage of our proximity to the mall and unwind. Thank you for reviewing our property. We look forward to seeing you again. D. King AGM / GEC More 

khobar
Top Contributor
109 reviews 109 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 19, 2014

I spent there for a whole week when I was attending my brother’s graduation; he recommended to me. The room is spacious and the bed is comfy and there is a setting area with a sofa and a chair. There is also a desk if you want to finish some business work in addition to a nice flat TV. So,... More 

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Donald K, Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Glad you found the room to be ideal for your needs. Congratulations to your brother for graduating. Should your travel plans bring you back to the Tempe area, we look forward to seeing you again. Thank you for commenting on our property. Hopefully you were able to spend some free time at the mall and relax in our spacious rooms.... More 

Clinton, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2014

I stayed here with a friend and her 18 month old son who was relocating to the area. The hotel is conveniently located right off the interstate and has several restaurants and shopping centers nearby as well. The room was decently sized, with two queen beds, a desk, and a comfortable chair and ottoman. It also had had a small... More 

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Additional Information about Holiday Inn Express Hotel & Suites Tempe

Address: 1520 West Baseline Road, Tempe, AZ 85283 (Formerly AmeriSuites Tempe/Arizona Mills)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tempe 2.5*
Number of rooms: 128
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Also Known As:
Holiday Inn Express Hotel And Suites Tempe
Holiday Inn Tempe
Holiday Inn Express Tempe
Tempe Holiday Inn

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