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Holiday Inn Express Hotel & Suites Tempe

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1520 West Baseline Road, Tempe, AZ 85283 (Formerly AmeriSuites Tempe/Arizona Mills)
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Holiday Inn Express Hotel & Suites Tempe
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Holiday Inn Express Hotel & Suites Tempe
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92 reviews from our community

Traveler rating
    40
    29
    12
    4
    7
See reviews for
16
16
11
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salt Lake City, Utah
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We didn't have any complaints about this place. It's nothing spectacular but it wasn't bad. It was close to the freeway which was nice. I would stay here again. It's really close to a mall - so there's that.

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Saginaw, Michigan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel because of it's location to the airport and my upcoming meetings. I was greeted very warmly, and the staff was extremely accommodating for an issue I had with a late flight out that week. I asked for a late check out because I wasn't flying out until 11:45pm on the red-eye. They made a deal... More 

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Fargo, North Dakota, United States
Top Contributor
62 reviews 62 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was very friendly and professional. Hotel overall was really nice. Room was wonderful.with one exception, the carpet looked a little old and needing to be stretched again as it had a couple of bumps. Hot breakfast was quite good and the woman made sure it was kept clean and stocked.

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Vaughan, Canada
Top Contributor
73 reviews 73 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 5, 2015

Stayed here for 4 nights and received great services from front desk staff who are friendly and helpful. The room is average but location is good near ASU, airport and other major attractions. The one thing that I hope the management can fix is the weak WiFi signal in the room. I had to stand near to door for a... More 

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Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 3, 2015

Stayed at this hotel and had arrived late to check in. The gentelman at the front desk was very friendly and quick to check us in. The front desk placed us on the 3rd floor and away from the elevators. The room was clean and in order. In the morning, the breakfast was good and hot with a good cup... More 

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Issaquah
Top Contributor
58 reviews 58 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 8, 2015

I guess they are preparing for facelift soon. it is ready in certain spots but not too bad. Breakfast was just ok but have better at other HIE's. They were busy though and did a pretty good job of replenishing items as needed.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear scatter2162, Thank you for taking the time to write a review about our hotel. Your comments are highly appreciated and rest assured that these will be considered when making the necessary improvements. I would have preferred that you had a better stay, nevertheless, we thank you again for your feedback. I truly hope that you will give us another... More 

Seattle, Washington
Top Contributor
86 reviews 86 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed December 16, 2014

I would like to think that Holiday Inn has a "no tolerance" policy for prostitution and violence... But it is my impression that the Holiday Inn Tempe does not! Let me begin by saying - I am a female who was traveling alone on business! During our stay three men (guests of the hotel, we learned) verbally assault a woman... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear wideawake02, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

cebu, philippines
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

The hotel has old furnishing but clean. The service is good but not exceptional. The breakfast is the same everyday. We also had out car rental gps stolen outside while parking and they don't care that's why they have those disclaimers outside. No advice whatsoever on how to approach it. The hotel is accessible. I stayed here for two weeks.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear lavender666, Thank you very much for posting a review for your stay with us. I am glad to hear you appreciate our hotel location and amenities. However, I truly regret the inconvenience the level of customer service might have caused you during your stay with us. Thank you for your feedback as it informs us of ways in which... More 

kalamazoo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 4, 2014

Stayed there Thanksgiving night 2014, The employees must the employee must not have wanted to be working on Thanksgiving, their attitudes and helpfulness was terrible. The next day I realized one hour after checking out that I left a sports jacket hanging in the closet. I called immediately and the front desk told me I had to speak with housekeeping.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear Terry P, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details regarding your... More 

Petersfield, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 15, 2014

Great location if you want a couple of days shopping at Arizona Mills. Walk across the car park and you're there! The hotel reception staff especially Megan were super friendly and helpful in recommending places to eat locally that you could walk to i.e. claim Jumper and even gave us a voucher for a free appetiser or dessert there!! Rooms... More 

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