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Holiday Inn Express Hotel & Suites Tempe

2.5 of 5 1520 West Baseline Road, Tempe, AZ 85283 (Formerly AmeriSuites Tempe/Arizona Mills)
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Holiday Inn Express Hotel & Suites Tempe
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Holiday Inn Express Hotel & Suites Tempe
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90 reviews from our community

Traveler rating
    40
    27
    12
    4
    7
See reviews for
15
16
11
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fargo, North Dakota, United States
Top Contributor
59 reviews 59 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars NEW

The hotel staff was very friendly and professional. Hotel overall was really nice. Room was wonderful.with one exception, the carpet looked a little old and needing to be stretched again as it had a couple of bumps. Hot breakfast was quite good and the woman made sure it was kept clean and stocked.

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Vaughan, Canada
Top Contributor
73 reviews 73 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 nights and received great services from front desk staff who are friendly and helpful. The room is average but location is good near ASU, airport and other major attractions. The one thing that I hope the management can fix is the weak WiFi signal in the room. I had to stand near to door for a... More 

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Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel and had arrived late to check in. The gentelman at the front desk was very friendly and quick to check us in. The front desk placed us on the 3rd floor and away from the elevators. The room was clean and in order. In the morning, the breakfast was good and hot with a good cup... More 

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Issaquah
Top Contributor
58 reviews 58 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 8, 2015

I guess they are preparing for facelift soon. it is ready in certain spots but not too bad. Breakfast was just ok but have better at other HIE's. They were busy though and did a pretty good job of replenishing items as needed.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear scatter2162, Thank you for taking the time to write a review about our hotel. Your comments are highly appreciated and rest assured that these will be considered when making the necessary improvements. I would have preferred that you had a better stay, nevertheless, we thank you again for your feedback. I truly hope that you will give us another... More 

Seattle, Washington
Top Contributor
87 reviews 87 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed December 16, 2014

I would like to think that Holiday Inn has a "no tolerance" policy for prostitution and violence... But it is my impression that the Holiday Inn Tempe does not! Let me begin by saying - I am a female who was traveling alone on business! During our stay three men (guests of the hotel, we learned) verbally assault a woman... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear wideawake02, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

cebu, philippines
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 9, 2014 via mobile

The hotel has old furnishing but clean. The service is good but not exceptional. The breakfast is the same everyday. We also had out car rental gps stolen outside while parking and they don't care that's why they have those disclaimers outside. No advice whatsoever on how to approach it. The hotel is accessible. I stayed here for two weeks.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear lavender666, Thank you very much for posting a review for your stay with us. I am glad to hear you appreciate our hotel location and amenities. However, I truly regret the inconvenience the level of customer service might have caused you during your stay with us. Thank you for your feedback as it informs us of ways in which... More 

kalamazoo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 4, 2014

Stayed there Thanksgiving night 2014, The employees must the employee must not have wanted to be working on Thanksgiving, their attitudes and helpfulness was terrible. The next day I realized one hour after checking out that I left a sports jacket hanging in the closet. I called immediately and the front desk told me I had to speak with housekeeping.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear Terry P, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details regarding your... More 

Petersfield, United Kingdom
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 15, 2014

Great location if you want a couple of days shopping at Arizona Mills. Walk across the car park and you're there! The hotel reception staff especially Megan were super friendly and helpful in recommending places to eat locally that you could walk to i.e. claim Jumper and even gave us a voucher for a free appetiser or dessert there!! Rooms... More 

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Chesterfield, Michigan
Top Contributor
205 reviews 205 reviews
73 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed September 25, 2014

Convent location but needs a little TLC. The carpeting the room was worn in spots with a couple snags. The hotel is right new to Arizona Mills mall so food and shopping are close by. Pool looked nice. Did not use.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Dear PhoenisSunDog, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. We are pleased that you liked our location. Hence, we are sincerely sorry you had some issues with the condition of the property. Your comments are being shared... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2014

When we landed in Phoenix for a girls basketball tournament (July 2014) we had no idea where we were going to sleep that evening as the hosting resort was booked solid. The resort told us to try the Holiday Inn Express on Baseline just a quarter mile from the resort. When we checked in at midnight we were pleasantly surprised... More 

Was this review helpful? Yes 2
Donald K, Manager at Holiday Inn Express Hotel & Suites Tempe, responded to this review

Thank you so much for taking the time to review our property. We are so glad you enjoyed your time with us. I have shared your comments with our staff. We look forward to hosting you again should your basketball tournament bring you back to the Tempe area. D. King AGM / GEC More 

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Additional Information about Holiday Inn Express Hotel & Suites Tempe

Address: 1520 West Baseline Road, Tempe, AZ 85283 (Formerly AmeriSuites Tempe/Arizona Mills)
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tempe 2.5*
Number of rooms: 128
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Also Known As:
Holiday Inn Express Hotel And Suites Tempe
Holiday Inn Tempe
Holiday Inn Express Tempe
Tempe Holiday Inn

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