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Sheraton Phoenix Airport Hotel Tempe

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1600 South 52nd Street, Tempe, AZ 85281
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1 room 1 adult
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Sheraton Phoenix Airport Hotel Tempe
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476 Reviews from our TripAdvisor Community

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Providence, Rhode Island
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Front desk a pleasure to deal with. Room amenities very nice. Specially the USB charging ports bedside. Restaurant was a dissapointment. (Covered separately). Room 259 over looked a construction site that started pounding at 7 am. Bed comfortable. Room temperature did not regulate well. 24 hr half hour shuttles. Good convenient parking.

Helpful?
Thank Samual_Contre
Troy, Michigan
Level Contributor
169 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have a client in the area and this hotel was within 10 minutes, will probably go back for work but wouldn't consider this for leisure. LOCATION: Right off of I-10, less than 10 minutes from the airport. So convenient from that standpoint, but to dine out, need to drive 10-15 minutes (nothing within walking distance), and won't see any... More 

Helpful?
Thank Scott G
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I are SPG platinum members, and were placed in room 453 on the "Club Level". The room itself was clean, including the bathroom. I saw no visible stains, hairs or other gross idiosyncrasies you may see in any hotel. The bed was too soft for me as I have a bad back but, when you're used to... More 

Helpful?
Thank Cyn0784
Charlotte, North Carolina
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My friend in Room 203 found a bed bug biting her soon after she got into bed. My room 207 had no problems. No restaurants near this hotel so you pretty much have to eat at their restaurant which is pretty good. Pool and hot tubs were closed for maintenance.

Helpful?
Thank london412
John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear london412, Thank you for your recent review of our hotel. It’s unfortunate that bed bugs have become a worldwide epidemic effecting not only hotels but airlines, department stores, apartments, individual homes, etc. News reports attribute the bed bug increase to the boost of international travelers visiting the US. New York has especially been hit hard with this problem. The... More 

Caldwell, Ohio, USA
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 3, 2016

We were comped a room by airline when they messed our flight up. Staff is great, very nice people but the rooms really need work and so do hallways. Clean for the most part but just not up to date and showing a lot of wear. Really bad location also because no restaurants or shops are within walking distance. There... More 

Helpful?
Thank Travfromohio

Travelers are raving about these Tempe hotels

Houston, Texas, United States
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed January 3, 2016 via mobile

The room was decent here. The sheets seem fresh and clean. Front desk was very nice. Restaurant menu was very limited & service was just ok. I don't think there was room service, I had to come down to order and brought the food back to my room; which was a pain. I appreciated that they provided shuttle to and... More 

Helpful?
Thank NicolePG123
Hawaii
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 10, 2015

The Sheraton Phoenix is an average, typical airport hotel. Unfortunately, when we arrived in our room there were dirty towels left on the floor. Otherwise, our stay was as expected. I would stay again if the rates were good. Otherwise, I would look elsewhere.

Helpful?
Thank Charles808
ksp125, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Charles 808, Thanks for taking time to review your last stay here. I apologize that our housekeeping team dropped the ball but very pleased that the rest of your stay was enjoyable. We will continue to grow, especially when we have considerate guests like you that point out our opportunities to get better as well things we do well.... More 

New York
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 10, 2015

Continual excellent service with a can-do attitude provided by this property. When something isn't right they compensate and take care of it before you need to say anything. A true act of customer service and strongly recommend this property.

Helpful?
Thank Stu K
ksp125, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Stu K, Thanks for the very kind words, I will be sharing with the team. We appreciate it when our guests take time to recognize the positives, it helps reinforce that we are doing it right! See you next time. More 

Santa Rosa, California
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 27, 2015

The Club Lounge is really nothing and not worth paying for. The room was a standard old room. Nothing special. Not comparable whatsoever with other Sheraton Club Lounge rooms. the stairs were closed, the Pool was closed. However, loved the Fire & Spice restaurant.

Helpful?
1 Thank Eileen P
ksp125, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Eileen P, Thank you for your recent review of our hotel. We have finished 95% of our renovation with additional work being done at the pool. It is my sincere hope that you visit once again when we are 100%! More 

St. Moritz, Switzerland
Level Contributor
341 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
4 of 5 stars Reviewed November 22, 2015

We booked this hotel as we had an early flight the next day. The hotel is nice and clean with friendly staff. We had dinner at the hotel, which was not overwhelming. The club lounge was closed for breakfast the next morning, so we had breakfast at the restaurant - buffet stiye but not very much choice.

Helpful?
Thank Engadiner
ksp125, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Engadiner, Thank you for your review. I am pleased that you enjoyed your stay. We continually are striving to get better. We look forward to our next opportunity to impress you. Until then, take care. More 

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