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All 46 Tempe hotels

Sheraton Phoenix Airport Hotel Tempe

3.5 of 5 Hotel   |   1600 South 52nd Street, Tempe, AZ 85281
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Ranked #28 of 46 hotels in Tempe
A recent review
4 of 5 stars reviewed 5 days ago
Andy F Chantilly
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387 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Chantilly
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for the night out before flight and was overall pleased. The outside looks dated and the rooms are a bit on the older side but lobby is very nice, staff were pleasant, and shuttle to the airport was prompt. Had room service and it was good too. Convenient to ASU also so will stay at this... More

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San Francisco, California
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Let me start off this whole review by saying that THE thing that saves this place is the restaurant and the STAFF. The staff is always wonderful!!!! I have written about this for a while now. I understand that this hotel is being upgraded. And I have been told, back as late as March of this past year, even promised,... More

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Poipu, Hawaii
Top Contributor
54 reviews 54 reviews
24 hotel reviews
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm really not a complainer, but... This is the worst Sheraton I've ever experienced. First, the positives. The staff were friendly and efficient and the restaurant pretty good. The problem is the condition of the facility. This place needs a complete overhaul. The outside grounds are shoddy. The halls are beyond worn. The room had seriously stained and threadbare carpet,... More

Was this review helpful? Yes 1
Skyler M, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for your valuable feedback, we appreciate the time you took to provide us this information. It is unfortunate to hear that your stay with us was unsatisfactory. I would like to note that we are currently undergoing a $3.5 million renovation to our guest rooms and floors. We would like to invite you back this fall or winter... More

El Paso, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was a bit worried about staying here after reading the reviews on here....... but I was pleasantly surprised!! I stayed here for 2 nights with my family (14 yr & 8 yr) and it was a great stay!!! Check in was easy and quick and the lady who helped me was very nice and helpful! The room was clean,... More

Was this review helpful? Yes 1
Phoenix, Arizona
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading some of the negative reviews here & on other sites, I was concerned that our stay would be less than comfortable. I was pleasantly surprised upon arrival. The staff we encountered were all very nice & helpful; from the front desk to the dining room. I was traveling for business with some family along for fun also. The... More

Was this review helpful? Yes 1
Highland, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a recent stay there with my son and felt compelled to mention how pleasant it was. The rooms were very clean, food was very good and staff was very friendly. I was especially impressed with a young lady there ( I believe her name was spelled Tiece) that went far and beyond regular expectations. She was extremely helpful... More

Was this review helpful? Yes 2
Skyler M, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for your valuable feedback, we appreciate our guests providing insight to their stays so we can recognize opportunities and bright spots. We are pleased to hear that you received such superb service from our staff! We have certainly recognized the aforementioned staff member and we appreciate that she left such an impressionable, warm feeling with you! We are... More

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay at the Sheraton at least 6 times a year for business and travel to and from Phoenix. Although the property is about average the staff is fantastic and always take good care of me or us if I'm traveling with my wife. Polly in the restaurant always provides attentive service.

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West Hollywood, California
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I selected the Sheraton (which is about 15 minutes from the office) over other brands closer to the office, because I have Platinum status and have always found Sheraton to be a good brand. I was sorely disappointed. The hotel appears to be under construction and the fourth floor was completely closed and the club lounge moved to the first... More

Was this review helpful? Yes 3
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Rick, On behalf of the hotel, I am genuinely sorry that your stay was filled with inconveniences and service that did not exceed expectations as most of our staff does strive for. We are currently undergoing a much-needed and very extensive renovation as you mentioned, but this of course is no excuse for how everything was handled during your... More

Liverpool, United Kingdom
Top Contributor
60 reviews 60 reviews
50 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 9, 2014

Stayed one night after evening arrival from UK. Hotel shuttle pick up was prompt. Note there is no direct phone link to the hotel from the courtesy phones in the baggage claim area at PHX. The lobby area and the adjoining Fire & Spice restaurant were very nice. Check in person was not particularly engaging or welcoming, not a good... More

Was this review helpful? Yes 1
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Gerardty, Thank you for your comments and for staying at the Sheraton Phoenix Airport Hotel. I apologize that your first impression was not what we as a Sheraton team strive for, but I can assure you that I have shared your comments with the front office team and we will use this to improve our training. I'm happy to... More

Seattle, Washington
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 1, 2014

Stayed there for 1 night. 10-min ride from the airport by shuttle. Shuttles run every half-hour. Clean but dated rooms. Really loud A/C, otherwise quiet. Comfortable beds. Towels were clean, but had old makeup stains on them and a strong chlorine smell, need to be updated. We had a decent burger and a generous portion of very good fish tacos... More

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ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear vg2555, Thank you for taking the time to share your feedback; we absolutely value all responses from our guests that we can use to better the hotel and help us deliver excellent service. We are excited for our $3.5 Million dollar renovation that will be completed this fall which we are all very excited about and look forward to... More

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Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 South 52nd Street, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
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Also Known As:
Sheraton Tempe
Tempe Sheraton

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Official Description (provided by the hotel)
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 
Number of rooms
209

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  • At what time does the pool open each day?

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