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All 46 Tempe hotels

Sheraton Phoenix Airport Hotel Tempe

3.5 of 5 Hotel   |   1600 South 52nd Street, Tempe, AZ 85281
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67%
Ranked #28 of 46 hotels in Tempe
A recent review
4 of 5 stars reviewed 5 days ago
mariner53newyork New York
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381 people have reviewed this hotel

Traveler rating
    136
    114
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stay at the Sheraton at least 6 times a year for business and travel to and from Phoenix. Although the property is about average the staff is fantastic and always take good care of me or us if I'm traveling with my wife. Polly in the restaurant always provides attentive service.

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West Hollywood, California
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I selected the Sheraton (which is about 15 minutes from the office) over other brands closer to the office, because I have Platinum status and have always found Sheraton to be a good brand. I was sorely disappointed. The hotel appears to be under construction and the fourth floor was completely closed and the club lounge moved to the first... More

Was this review helpful? Yes 2
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Rick, On behalf of the hotel, I am genuinely sorry that your stay was filled with inconveniences and service that did not exceed expectations as most of our staff does strive for. We are currently undergoing a much-needed and very extensive renovation as you mentioned, but this of course is no excuse for how everything was handled during your... More

Liverpool, United Kingdom
Top Contributor
60 reviews 60 reviews
50 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night after evening arrival from UK. Hotel shuttle pick up was prompt. Note there is no direct phone link to the hotel from the courtesy phones in the baggage claim area at PHX. The lobby area and the adjoining Fire & Spice restaurant were very nice. Check in person was not particularly engaging or welcoming, not a good... More

Was this review helpful? Yes 1
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Gerardty, Thank you for your comments and for staying at the Sheraton Phoenix Airport Hotel. I apologize that your first impression was not what we as a Sheraton team strive for, but I can assure you that I have shared your comments with the front office team and we will use this to improve our training. I'm happy to... More

Seattle, Washington
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 1, 2014

Stayed there for 1 night. 10-min ride from the airport by shuttle. Shuttles run every half-hour. Clean but dated rooms. Really loud A/C, otherwise quiet. Comfortable beds. Towels were clean, but had old makeup stains on them and a strong chlorine smell, need to be updated. We had a decent burger and a generous portion of very good fish tacos... More

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ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear vg2555, Thank you for taking the time to share your feedback; we absolutely value all responses from our guests that we can use to better the hotel and help us deliver excellent service. We are excited for our $3.5 Million dollar renovation that will be completed this fall which we are all very excited about and look forward to... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel was off of a main road but so worth it. The front desk staff very attentive and welcoming. The hotel was very clean and sparkling. It was a great hotel to unwind after 1100 miles of driving. The food and room service were good but need to have a few more non southwest offerings. The club staff was... More

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ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Todd D, Thank you for your review! Our front desk, along with all of our Sheraton Phoenix Airport staff, really strive to do their best with each guest that walks through the doors, so it is great to hear that you felt welcomed and that our housekeeping and Club Room staff did a great job as well. I have... More

Tolleson, Arizona
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2014

Motel is in need of some updating. Older and showing its age. Room had a musty smell. Lobby and pool area are very nice and made the stay worthwhile. Not what you would expect from a Sheraton brand hotel.

Was this review helpful? Yes 2
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Deeann611, Thank you for your feedback and I have passed this on to the department heads and team members. I'm very happy to share that we are currently undergoing a much-needed and highly anticipated $3.5 Million renovation on our guestrooms and hallways. This renovation will be completed this Fall and then we will focus on the public areas next... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 24, 2014

I have high expectations of Starwood properties and was disappointed with this one. Its obvious the hotel is an older property which is fine but some of the furniture shows it. I absolutely do expect a clean room and bathroom. NOT. The bathroom had plenty of hair in the tub/shower area and floor. GROSS. Some of the fixtures showed plenty... More

Was this review helpful? Yes 2
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Aaron, Thank you for your feedback and I have made sure that your concerns were passed on to the proper department heads. We are currently undergoing a $3.5 Million renovation on all of our guestrooms and are very excited for the future of the hotel which should be completed by Fall, 2014. Although this renovation does not excuse the... More

Kreskin2207
Top Contributor
234 reviews 234 reviews
26 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed May 24, 2014

Nothing special but everything you expect with a chain hotel. The check-in was quick and easy. I thought our room was a little small and awkward but it was clean and the AC worked well. There was free wireless which was nice but no free breakfast or even coffee in the lobby. We asked the front desk when leaving and... More

Was this review helpful? Yes
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Kreskin2207, Thank you for your review. I am sorry to hear that your overall experience while staying at our hotel did not exceed expectations, but we are currently undergoing a $3.5 Million renovation on the guest rooms and hallways that will be completed in the Fall. We hope to see you return! Thank you, Katie Provot Director of Sales... More

Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 17, 2014

I usually find TripAdvisor reviews to pretty accurately reflect somewhere I eventually go on (or don't go on to!) visit. Reading the reviews for the Sheraton, I was pretty nervous about what I might arrive to. However, as the title of my review states, I only have good things to say about the hotel. The hotel has a really welcoming... More

Was this review helpful? Yes 1
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Indigo91, Thank you so much for the positive review and I have passed your comments on to our staff and General Manager. It means so much to our staff to hear this positive feedback and that you had an enjoyable stay, so I do appreciate you taking the time to write the review. I do hope you return again... More

San Francisco, California
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 11, 2014 via mobile

Let me start this by saying I have stayed at this Sheraton for business countless times. But in the years since staying here I have witnessed the quality of my stay going downhill. First, the carpets around my room, and leading up to my room are really stained. I noticed this in my last visit, but this time it was... More

Was this review helpful? Yes 2
ksp125, Director of Sales at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear MBBMimi, First, thank you for your loyalty over the years and also for your feedback. I'm very sorry to hear everything that you experienced while staying with us and that it was overall, disappointing and inconvenient. We have addressed each one of your concerns and feedback with the proper department heads and we will use this to educate and... More

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Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 South 52nd Street, Tempe, AZ 85281
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
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Also Known As:
Sheraton Tempe
Tempe Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 
Number of rooms
209

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