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Sheraton Phoenix Airport Hotel Tempe

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1600 South 52nd Street, Tempe, AZ 85281
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Sheraton Phoenix Airport Hotel Tempe
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455 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Here
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is great for the airport. About 6 minutes away. The hotel is quite pleasant overall and for this kind of hotel class, I think it's prefectly adequate. Parking is easy and close to reception. I never had to wait at the front desk and the staff are all very helpful and friendly. The gym is tiny and I did... More 

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North Myrtle Beach, South Carolina
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 21, 2015

Wonderful service at the front. Missed a connection at PHX and got to choose the SPG property which I needed because travelling with my family. Older but updated and clean hotel. Shuttle service was courteous and on time.

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1 review
4 of 5 stars Reviewed July 19, 2015

The hotel staff were very nice. Early check in was available. My girlfriend is a platinum member, and with her status, we were given an upgrade and club lounge access. The hotel was recently renovated and very beautiful. Most rooms have balconies and the hotel is well maintained. I would like to point out that while we only stayed here... More 

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John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Serina_love420, Thank You for your recent review. We are moving into our final phase of renovation including the restaurant, lobby and meeting rooms. We look forward to your return so that you can see the entire project finished! Thanks again. More 

St. Lucia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 15, 2015

Very clean hotel, bfast buffet is better than most hotel and it cost $15 per person. Shuttle leaves every half hour on the hour 24/7. Nothing to see or do around hotel so if you planning to stay the hotel is it. Taxi ride from the hotel is $14 as per meter but can driver charges you $16 he says... More 

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John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Dylan H, Thank you for reviewing our hotel. As we look at finishing our renovation, we cant wait for you to visit again. Just a friendly reminder that we do have shuttle service within a 5 mile radius in addition to our airport shuttle. Next time you visit be sure to ask for a ride to some of our... More 

Vancouver, Canada
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 10, 2015

I ended up here when American Airlines had to put me up due to missed connections. It was a great experience! The staff was incredibly friendly and understanding, immediately offering toothpaste, deodorant, etc. The restaurant was not cheap but the food was high quality. The room had recently been updated and the decor was fresh, but I have to admit... More 

Was this review helpful? Yes 1
John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Kristina M, Thanks so much for the kind words. Whenever you get bumped from a flight, it can be pretty upsetting. I am happy that the team made your stay more enjoyable and that you had a great experience. I do want to apologize about the two issues in the room. As the new GM at the property, I... More 

Denver, Colorado
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed July 9, 2015

I feel bad writing this review. I've been here before with no issues. Sheraton's are typically a safe bet. This was sort of a bad way to start our vacation. Landed late with two tired kiddos. Called for a shuttle. I was given specfic instructions and we went out to the island and waited. 20+ minutes later, I called for... More 

Was this review helpful? Yes 1
John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Grach821, Thank you for taking the time to review our hotel. I certainly can understand your frustration with the shuttle issues, I would feel exactly as you did. I have been the GM at this hotel for less than 2 months and have been working on implementing systems and procedures and as you pointed out, empowering my team to... More 

Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 6, 2015

We stayed here before and after the PF Chang marathon. Construction was going on so we had to take the long way a couple of times, but the location is central and the shuttle brought us to Mill Avenue which was pretty awesome. We also stayed in the jacuzzi for an hour after the race and that made all the... More 

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John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Rose M, Thanks so much for your review. I am so pleased that you were able to rest before and after the marathon (my idea of a marathon is watching 10 episodes of Big Bang Theory) I hope you did well in the race and look forward to meeting you when you visit for the next one. Take care. More 

Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed July 4, 2015

Stayed here with friends over a long weekend trip to see some baseball and the grand canyon. The staff was friendly and helpful, the location good, and the hotel shuttle a great way to reach the airport or nearby restaurants. The hotel gym, while small, was well equipped (though at least one piece was out of commission for repair). The... More 

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John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear Chrissrli, Thank you for your recent review of our hotel. As a major contributor to the Trip Advisor page, people read your comments and give them great consideration before they make their choice. As the new GM here, I think your review is fair and accurate. I do want to let the readers know that we are now in... More 

Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

After reading through some negative reviews I felt obligated to come to Sheraton's defense. After staying at this property for extended periods over the past two years, I can assure that this property does not reflect some of the negativity being slung in its direction. They are going through a renovation, but that does not take away from the fact... More 

Was this review helpful? Yes
John B, General Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Dear mgraubins, Thank you so much for the kind remarks and the review, our team will be happy to read your notes. As most renovations go, there are bumps in the road along the way but I am happy to report to you that we are in the final phase. We are figuring by mid August, we will be complete.... More 

Redondo Beach, California, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed June 30, 2015

The hotel was well maintained with very friendly Staff members. The Club Lounge Staff was very helpful as well. The Free Airport Shuttle runs 24 hours per day. The Internet was free with the package I reserved and it worked well for my business needs.

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