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Country Inn & Suites By Carlson, Phoenix Airport at Tempe

#8 of 47 Hotels in Tempe
Certificate of Excellence
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808 N. Scottsdale Road, Tempe, AZ 85281
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1 room 1 guest
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Country Inn & Suites By Carlson, Phoenix Airport at Tempe
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499 Reviews from our TripAdvisor Community

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Traveler rating
    269
    157
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (499)
  • Mar-May only
    (172)
  • Jun-Aug only
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    (91)
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    (111)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

great location in Scottsdale! very clean and great hospitality from staff. lots of great restaurants, shopping and nightlife! very close to airport and right off the freeway. Tempe marketplace only 5 minutes away.

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review

Dear Rob, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Kind Regards, Hotel Management More 

Loveland, Colorado
2 reviews
2 of 5 stars Reviewed 2 weeks ago

the bed had sand in it the first night. we spoke with the front desk and they said that they would take care of it. We asked for new towels and extra pillows. Never received those. It did have great AC though. Overall, we will spend additional money to stay at a nicer place next time

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
ManagementTeamGMCIS, General Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at our hotel. I have addressed the situation with our front office manager to make sure we are providing quality customer service and meeting our guests expectations.... More 

Taichung, Taiwan
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

1. Was promised upgrade via email, but on arrival no upgrade due to their mixup; they insisted I made a mistake even when I showed them the email; seems like their SOP is to save their own skin. A simple "sorry"would have been better. 2. Request at desk for early housecleaning and to replace lightbulb for desk lamp did not... More 

Was this review helpful? Yes
ManagementTeamGMCIS, General Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review

Thank you for taking the time to give us your honest feedback. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at our hotel. I have addressed the situation with our front office manager to make sure we are providing quality customer service and meeting our guests expectations.... More 

Glendale, Arizona
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed here for the weekend cause we were going to a party and wanted to be close to save on a taxi. When we checked in we were pleasantly surprise on how clean the place looked and how nice the guy working the counter was. Check in was a breeze and even got an upgrade because we were using... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review

Dear Richard, Thank you for reviewing our hotel. We are delighted you had a great weekend stay with us and appreciate your business. We hope you stay with us again in the future. Sincerely, Hotel Management More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 4 weeks ago

We are regular Country Inn & Suites customers --- from New York to Los Angeles!Stayed at this hotel while our daughter toured ASU. From check in to check out staff was fantastic. We had to check out an hour later due to a late meeting and it was not an issue. Great location, Great price, Great customer service! We will... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Phoenix Airport at Tempe, responded to this review

Dear Lorraine, Thank you for taking the time to review our hotel and provide us with such positive feedback. We appreciate your business and hope you stay with us again, Sincerely, Hotel Management More 

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