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Red Roof Inn Phoenix Airport

2135 West 15th Street, Tempe, AZ 85281
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Red Roof Inn Phoenix Airport
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Red Roof Inn Phoenix Airport
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227 reviews from our community

Traveler rating
    84
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    43
    11
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
24 reviews 24 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I was skeptical about Red Roof Inn but seeing the surprisingly high reviews, i decided to go for it. The vending machine had been vandalized so it was not working, the elevator had also been vandalized so we had to carry our suitcases up three flights of stairs. The room was big, but the beds were rock-hard. The bathroom was... More 

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Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

I am sorry that your recent stay with us was not a good one. I would like to apologize for incidents with the vandalism of 1 of the 2 soda machines and elevator. We do try our very best to keep a close eye on unruly guests and repair items as they occur. As for our bedding, all mattress sets... More 

Broken Bow, Oklahoma
Top Contributor
76 reviews 76 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My boys and I spent a week here taking in spring training. We read the reviews and knew there were some issues with this hotel. But the price was good based on how expensive most other hotels were in the area. Plus it was close to the airport which was key for an early morning flight home. I've stayed at... More 

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Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

I would like to apologize for the experience of internet service during your recent stay. I can assure you that I will be contacting our internet provider and inform them of the problems you mentioned as I can understand your frustrations. I will also meet with our housekeeping staff to cover the issues as this is not normal for our... More 

SoCal
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I've stayed here several times. It seems that the condition of the room is a gamble, as some rooms are in considerably better condition than others. During my last stay, the room I received was in horrible shape. Supposedly the hotel was sold out, so I wasn't able to change rooms. I was tired, so I did not want to... More 

Was this review helpful? Yes 1
Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

I would like to apologize for your experience at our inn. Our goal is to provide outstanding dependable service, a clean room, at a reasonable price. I can understand your frustrations as your experience did not meet your expectations and I can assure you that I will make sure my staff is aware of your comments and take care of... More 

MV
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

When staying here you should not expect much more than a clean room at a low price. Close to the airport and some good restaurants in the area. Quiet area too. Good enough especially when booking last minute and all the better options are out of your price range.

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Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

Thank you for your review. Great service depends on the staff member willing to give their very best at all times. It is rewarding that to hear that you had a quiet and clean room, close to the airport, and at a good price. It is rewarding when our guests take the time to let us know about their stay.... More 

Bellevue, NE
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here several years ago and the place was pretty ugly and dirty. Since my regular hotel was sold out I decided the price was right and I would give it another shot. While the staff was very pleasant and the place has had a light remodel done I still found a smelly room with dirty carpet and what... More 

Was this review helpful? Yes 1
Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

I would like to apologize for your experience at our inn. Each and every guest put their trust in my staff to deliver outstanding service and we make it our priority to exceed guest expectations and provide a safe and comfortable place to stay. I will look into the problems you described and take action that these items will be... More 

California
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had stayed at at Red Roof on a previous trip to Arizona. When a special offer came through my email account, I took it. It was in a different area than our previous trip, but the Inn proved to be just right for our trip. Even though we didn't take time to sit by the pool, it looked very... More 

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Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

Thank you for your words of praise. It is truly rewarding when our guests recognizes the staff’s efforts, and takes the time to tell them. The staff always enjoys positive feedback from our guests. It is reviews like yours that makes their day. I am glad that our location was perfect for you during your stay for Baseball Spring Training.... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Were at this hotel for less than 12 hours after coming in on a late flight. Room was incredibly spacious and clean. Angelique and Daniel at the front desk were very helpful and accommodating during our short stay there.

Was this review helpful? Yes 1
Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

On behalf of the staff at the Red Roof Inn Phoenix Airport, I am writing to let you know how delighted we were to receive your words of praise. Great service depends on staff member like Angelique & Daniel that are willing to give their very best at all times. It is truly rewarding when our guests recognize their outstanding... More 

Phoenix, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

Needed a fridge due to disability,cost extra. Front desk person by the name of Jimmy was rude he gave me wrong number to customer relations. Problem not resolved by cust. Service # Not ADA Friendly. Customer Relations Rep. By the name of Natasha did not resolve problems eventhough a Redi card member will never use hotel again never had this... More 

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Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

I would like to apologize for your experience at our inn. Each and every guest puts their trust in my staff to deliver outstanding dependable service and we make it our priority to exceed guest expectations. There are many different room types available with different amenities and prices to fit our guest needs & preferences. There are Microfridge units available... More 

Maui, Hawaii
Top Contributor
122 reviews 122 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 18, 2015

i did like the check in, it was at 1PM. They have a nice pool. When I got there, it is a three story and started off the experience with the elevator broken. Hauled my stuff up two flights. The room was nice, except no fridge to put my drinks, but it did have a safe. it would of cost... More 

Was this review helpful? Yes
Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

I would like to apologize again for your experience at our inn. Each and every guest puts their trust in my staff to deliver outstanding dependable service and we make it our priority to exceed guest expectations and provide a safe and comfortable place to stay while you are our guest. Our reviews hopefully reflect our commitment to this philosophy.... More 

comparativ
Senior Contributor
47 reviews 47 reviews
3 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 17, 2015

At $65 a night or so, we couldn't find a cheaper place in town that was reasonable. Granted we tried to find something on Valentine's Day on a whim (We were traveling). It was clean but a little far from all the fun stuff. But sometimes it's just important to have a place to lay your head. And that's what... More 

Was this review helpful? Yes
Redroof265, General Manager at Red Roof Inn Phoenix Airport, responded to this review

Thank you for your review. Our goal is to provide outstanding service and clean rooms at a reasonable price. We read all of our reviews and value our guest’s opinion. Thank you again for your review and we look forward to your next stay with us. More 

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