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SpringHill Suites Phoenix Tempe/Airport

3.0 of 5
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1601 West Rio Salado Parkway, Tempe, AZ 85281
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SpringHill Suites Phoenix Tempe/Airport
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Ranked #27 of 48 Hotels in Tempe
A recent review
3 of 5 stars reviewed 1 week ago
SDRivergirl San Diego, California
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116 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Top Contributor
82 reviews 82 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here recently for our Spring Training trip and the hotel met our expectations. The location is great and very central within Phoenix. Although there really isn't anything within walking distance, you are a short drive from Mill Ave. as well as most of Phoenix. For being so close to the airport, we really didn't hear much noise from... More 

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Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I booked this room a couple weeks in advance and was told I was getting a military rate for both nights, which should have totaled out around 300. When I got there they charged me $490. Then a couple hours later I had a charge for $100. When I brought it up they said they'd change the rate back to... More 

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Kim B, Manager at SpringHill Suites Phoenix Tempe/Airport, responded to this review

We apologize for the problems you experienced during your stay here. You can contact us directly to resolve any outstanding issues with charges. Thank you! More 

Indiana, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a lovely stay at Springhill that started at check in! Marimel was our front desk staff person and she was extremely courteous; she made sure we knew what services were available to us including car rental return; Marimel shared information about breakfast, parking, and was so cheerful and pleasant. Kudos to her for a smooth checkin and we... More 

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Durham, North Carolina
Top Contributor
102 reviews 102 reviews
56 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 18, 2015

This is a typical Springhill Suites in layout, but not in service. The location is by ASU campus, and certainly not as nice as the true downtown hotels, but I never felt unsafe (Just walk toward downtown, not to the Circle K if you turn left out of the parking lot) PROs: - 10 minute walk to downtown Phoenix -... More 

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Penfield, New York
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2015

We stayed there on both ends of a trip last week. We've stayed at numerous Springhill Suites before and this was the worst one ever. The first room looked very old and the water smelled and tasted like it had mold growing in it. The air conditioner was extremely loud so we had to turn it off to sleep. They... More 

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Kim B, Manager at SpringHill Suites Phoenix Tempe/Airport, responded to this review

Karen Z, Thank you for staying with us and I apologize for the problems you experienced. It is never our intention for these to happen. I appreciate your letting us know about them. Thank you! More 

Oakville, Canada
Top Contributor
51 reviews 51 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 1, 2015

We landed Super Bowl tickets the week before the game and were very lucky to find a hotel in Phoenix. All the bigger hotels were BOOKED solid This little gem was not in the middle of all the Super Bowl fun and that is my only complaint Great breakfast and wonderful staff The room was spacious and clean.

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Seattle, Washington
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 20, 2015

I expected a clean, up-to-date hotel with good service. What I got was exceptional service in a very clean, up-to-date hotel. The location is the only questionable and you really need to think about what you are looking for in a hotel. People, if the hotel name has the word "airport" then expect airport noise. If this isn't an issue... More 

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Kim B, Manager at SpringHill Suites Phoenix Tempe/Airport, responded to this review

Tammi M. Thank you so much for your feedback. It is our pleasure to accommodate the athletes at several different annual events! I hope we see you again soon! More 

Hollywood, Maryland
Top Contributor
86 reviews 86 reviews
55 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 1, 2015

Needed a park and fly location and found this hotel with a very good AAA rate. Have done at similar hotels but no hotel ever really said this is the hotel to do park and fly at. Nothing wrong with any others just no Wow factor. This had the Wow factor. If you are a plane aficionado you can watch... More 

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Lansing, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

I think I was unlucky and got an icky room. There were two large (24" x 12") carpet stains that were hard to miss or ignore. I could've lived with the stains but the thing that really got to me was the room's smell. It was a sour smell that seemed to permeate the room. I arrived late in the... More 

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Kim B, General Manager at SpringHill Suites Phoenix Tempe/Airport, responded to this review

Mary, Please accept my apologies for the conditions you report. It is never our intention for this to happen. I am happy you felt our Staff was super nice, and I hope you will try us again. Thank you so much! More 

McLean, VA
Top Contributor
71 reviews 71 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 15, 2014

Good business hotel. Quiet for a good night sleep. Close to the highway, so you can get anywhere fast. Room was clear and equipment in gym worked. Breakfast was good, but the powered eggs are hard to take for 3 days. Having both the WSF and USA Today was nice touch. Staff was very pleasant and helpful. I'll be staying... More 

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Kim B, Manager at SpringHill Suites Phoenix Tempe/Airport, responded to this review

Malcolm@Sirius, Thank you so much for staying with us and for your feedback! We look forward to seeing you again soon! Kim GM More 

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