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Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

3.0 of 5
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1651 West Baseline Road at I-10, Tempe, AZ 85283
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Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites
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Ranked #34 of 48 Hotels in Tempe
A recent review
4 of 5 stars reviewed 6 days ago
p511 Phoenix, Arizona
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
1 review
4 of 5 stars Reviewed 6 days ago NEW

I will admit, I was very nervous when I saw some of the reviews. I needed a cheap hotel and decided to take a risk. I was very pleasantly surprised. It was very clean (no bugs) and the staff was very friendly. My one complaint was that in the morning while the maids were cleaning, they were very loud.

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Mazatlan
Top Contributor
171 reviews 171 reviews
26 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 1 week ago

Traveling with friends who like to shop, this is their home away from home in Tempe. We found the location perfect as there is a large mall across the street and many others a quick drive away. The rooms were adequate, but nothing to get excited about. Staff was hit and miss. I had an Amazon package sent to the... More 

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Campbell River, Canada
1 review
2 of 5 stars Reviewed 1 week ago

what A joke arrive at airport at 10.15 phone for shuttle and they had shut it down.25$ cab ride and the dude on the desk says to bad.we go to our room and it stinks of cigs and outher funky smells.the whole complex is rundown and messy.there is no way this is a 3 star hotel.forget all your lame excuses... More 

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Benson, Arizona
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel for a couple of small conveniences. One is the price wasn't too bad for the couple of nights we stayed and two the bedroom was separate from the sitting area. Which meant the kids didn't have to sleep in our room. I say the hotel was not great but not bad for several reasons. Looking around... More 

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

Thank you for the feedback about your recent stay here at the Hotel Tempe/Phoenix Airport InnSuites. I am glad to see that you enjoyed our ample breakfast buffet, our social hour, and your kids enjoyed our pool. I am sorry that there may have been some confusion about the type of room you hoped to reserve, we do have 3... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The room service was non existent, room was filthy, sheets never changed in 7 days, sticky counters, filthy dusty dirty carpet and bathroom floor, bathtub did not plug. Noisy, kids and adults playing basketball until all hours. Something bit me all up; possibly fleas.

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I am sorry that you encountered some issues during your stay with your room. I have shared your issues with my Housekeeping Manager and Maintenance Supervisor so that these can be addressed, I am sorry that they were not dealt with prior to your arrival. Please contact me at (480) 897-7900 or aschanze@innsuites.com so that I may find out more... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

So I booked this hotel from Hotwire because they classified it as a "3 Star" hotel, but there is NOTHING 3 star about this hotel! The rooms reek of cigarettes, the bathrooms are severely outdates, with MOLD all around the tub. I have 2 busted light bulbs in my vanity mirror, the bed linens look filthy as well as the... More 

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I am sorry that the website you chose to book on, was unable to provide you the type of room you were hoping for. Please know that when you use the "name your price" type of sites, you are giving up control of what type of room they select for you, as they will select the cheapest option they have... More 

Shelbyville, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We really enjoyed our trip to the Phoenix area. This hotel was pretty centrally located to the actvities we were doing. They have a great breakfast with a variety of foods. They have a happy hour every evening. We enjoyed breakfast & happy hour with the outside dining area. The staff were all friendly and helpful. The Only issue we... More 

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

On behalf of my staff, I am glad to see you enjoyed your stay so much. As you experienced, our Free Breakfast Buffet and our Free Social Hour are the two most popular of our InnSuites Extras that are included for all of our guests. I am glad to see that my hardworking staff were highlights of your stay. Our... More 

Prescott, Arizona
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 30, 2015

I have stayed here several times on business and it was always adequate. This time the noise outside my room on Friday night between 2:15AM to 3:45 AM was outrageously loud. This was a large group gathering with very loud motorcycles engines, "music", laughing, talking and the hotel did not seem to have any control what was happening on their... More 

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I am sorry that some inconsiderate guests disrupted your stay. Arizona Bike Week being an annual event, and the largest Motorcycle rally in the Southwest, we have for many years had very respectful riders use our property during the events. Our staff did have to intervene numerous times when guests reported to us that there were noise issues after some... More 

Louisville, Kentucky
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 28, 2015

I was in town For a meeting.. and it was one of the few places I could find for less than 200 bucks a night. But when I checked in..they ran my card for an additional 50 deposit..which put me over 200. The place is outdated and maze like.. the was a nice little pool area.. My room was directly... More 

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

Thank you for your comments about your recent stay. As you noticed, our Cloud9 Bedding system is one of our most praised of our in-room features. I am sorry you did not share the same feelings about our ample Free Hot Breakfast Buffet as the rest of our guests did. If you don't mind, can you send me some of... More 

Omaha, Nebraska
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 25, 2015

So we took the free shuttle from the airport. Leo was very helpful and fast. From then on it was down hill. Room:clean Staff:Friendly Breakfast:Good....The problem is if you need anything after 8 p.m. they only have one person at the front desk and they can't send anything to you or leave the desk. Our toilet plugged up and for... More 

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