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All 46 Tempe hotels

Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

3.0 of 5 Hotel   |   1651 West Baseline Road at I-10, Tempe, AZ 85283
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Ranked #30 of 46 hotels in Tempe
A recent review
3 of 5 stars reviewed 2 weeks ago
Diana M
  • Reviews (174)
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174 people have reviewed this hotel

Traveler rating
    32
    56
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    23
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52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
1 review
3 of 5 stars Reviewed 2 weeks ago

As I got there I was denied a suite because there weren't any available, which I later found was not true. I was in the lobby when some people asked for a suite with no reservations and with no problem the guy in the front desk gave them a good deal. I was using my laptop at the lobby because... More

Was this review helpful? Yes
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

Diana, I am very sorry that such a person approached you during your stay. As your reservation was being paid with cash only, we were unable to reserve one of our executive or family suites, as cash only guests are only accepted for our Studio rooms. Credit or debit cards are required for all of our Suites as a company... More

Yuma, Arizona
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Ever stay at a hotel and worry your car will be broken into? This is how I felt. People were wandering around when we went to the room. The room was musty and hot. We asked several times for a crib but never got one. There are signs telling you how much items will be charged to your room if... More

Was this review helpful? Yes
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I cannot apologize enough that my staff did not deliver to you a crib per your request. There is no excuse for this oversight, and on behalf of my staff I am truly sorry. We do have a listing in our rooms for prices of items, so that if guests enjoy their stay so much that they would like to... More

Tempe, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel in May 2014 for my birthday and the entire staff of this hotel was more than amazing. I was greeted before I even touched the doors to the hotel. Mariam was at the front desk and was helping guests both on the phone and In front of her but she still stopped and welcomed me... More

Was this review helpful? Yes 1
Oregon
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked this room through Priceline, which perhaps was my first error in judgment (and will be the topic of another review). At the airport, I phoned the hotel to send the shuttle, and the van arrived within the 15 minutes expected, which was great. But that was the only thing positive about the experience. The van was old and... More

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I am sorry that your experience with our shuttle was not up to your expectations. I will speak with my drivers about their behavior, driving and the condition of the shuttle. I do know which driver you speak of, he is rather hyper, but I assure you in the 3 years he has worked for us he is very hard... More

Rock Hall, Maryland
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 7, 2014

This hotel is a great value. It's clean & set up like a Pueblo Village with courtyards. They have happy hr. every day with complimentary wine or beer & appetizers. You can upgrade you're drink for a dollar. It's convenient to the airport. Only 15 min away. Everyone is friendly. The breakfast is good. The beds are comfy. They also... More

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Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

Thank you for your wonderful Comments about your recent stay. As you encountered during your stay here, our Complimentary Social Hour and our Free Hearty Hot & Healthy Breakfast Buffet are our most complimented of our many free amenities. As you stated, we are very conveniently located close to Phoenix Sky Harbor Airport, and a very short drive to Downtown... More

Olathe, Kansas
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2014

My daughter and I stayed here. The beds were really comfortable and the rooms were very clean. The breakfast included with our rate was outstanding. I would stay here again and plan on doing that soon.

Was this review helpful? Yes
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

On behalf of my staff, thank you for your praise of your recent stay. It is our goal that all guests leave our hotel with similar sentiments, and I am glad to see that our efforts are being noticed. Our guests frequently praise the wonderful quality of our signature Cloud9 Bedding program, and the Hot, Hearty & Healthy breakfast buffet... More

Aurora, Illinois
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 30, 2014

I booked this hotel for 4 nights, first time in Phoenix, liked the amenities,room pictures, and price. Didn't realize its an open complex to the street, with sidewalks and shaded sitting areas, access to pool and café building to anyone, not limited to guests at all. Arguments and fights outside my room during the night, and lots of homeless people... More

Was this review helpful? Yes
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I am sorry that you did not enjoy your experience at our property during your recent visit due to other guests. As we discussed last week, we have authorized the 3rd party on line travel agency you paid your reservation through to refund you for the nights that went unused. I will work with my cafe staff to modify the... More

Tucson, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

After reading mixed reviews I was hesitant to stay on a holiday weekend. Check in was fast/efficient. I was upgraded to a Jacuzzi Suite, I'm guessing because I needed only one bed and mostly families were staying for Memorial Weekend. Room was large, with a Large flatscreen in the separate living room area, and a great balcony. The bathroom was... More

Was this review helpful? Yes
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

We are so glad you enjoyed your recent visit to our property. As you experienced, our value far outweighs our cost. I am glad that you enjoyed the upgrade to one of our spacious Presidential Suites during your stay. If you stay at our hotel due to its location close to Sky Harbor, call us directly next time to ask... More

Safford, Arizona, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 25, 2014

To break it down in simple form.. Manager very unprofessional. Was saying the f word in front of customers. Rooms are small and horrible and doesn't fit the description listed online. why ask for certain requests from customers, if they aren't going to fulfill them? After staying here, as a family and for our safety we will not be staying... More

Was this review helpful? Yes 1
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

I am the General Manager of the hotel, and I am shocked that you overheard one of my staff members having a conversation with such language. Please contact me directly at (480) 897-7900 or aschanze@innsuites.com so that I can get more information about your experience. I am sorry that you did not have a pleasant experience this visit and I... More

Belfast, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 11, 2014

Room was a good size and clean, had a flatscreen tv, comfy bed, and a fridge. Everything was in good working order. Staff were friendly and service was good. The buffet breakfast was good offering several choices and their social hour where they offered two free beers or soda's along with chips, popcorn, etc. was good also. They had a... More

Was this review helpful? Yes
Adam S, General Manager at Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites, responded to this review

Thank you for your wonderful feedback about your recent stay. As you noticed during your stay, all of our InnSuite Extras make the value of our stay very attractive to guests staying in the Tempe area. We are proud to offer a Free Hot & Healthy buffet breakfast, Free social hour, 30mg fiber wired & wifi HSIA, Free Sky Harbor... More

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Additional Information about Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites

Address: 1651 West Baseline Road at I-10, Tempe, AZ 85283
Phone Number:
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Tempe/Phoenix Airport InnSuites Hotel & Suites 3*
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Also Known As:
Hotel Tempe/Phoenix Airport Innsuites Hotel And Suites
Hotel Tempe/Phoenix Airport Inn Tempe

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Tempe hotels for hotel accommodations, free amenities and superior service in Phoenix/East Valley-area. Delight in magnificent mountain views. Enjoy nearby ASU, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Phoenix/Chandler/Mesa/Gilbert area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Shuttle to Sky Harbor 6am-10pm Daily, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
Number of rooms
160

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