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All 46 Tempe hotels

Twin Palms Hotel

2.0 of 5 Hotel   |   225 E. Apache Blvd., Tempe, AZ 85281
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Ranked #31 of 46 hotels in Tempe
A recent review
3 of 5 stars Reviewed March 30, 2014
Barbara S Sandpoint, Idaho
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82 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Mission Viejo, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2014

The hotel is in a great location next to ASU. Unfortunately, the rooms are run down and haven't been updated in years; many, many years. It feels unclean. The worst part though is how unfriendly the staff is. Upon arrival, instead of a welcome all the girl at the front desk said was "what's your last name?" I felt like... More

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Las Vegas, Nevada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 28, 2014

Was put up at this hotel by US Airways after a mechanical delay on my flight. The hotel is nothing but a pay by the hour hole. The walls of the room are stripped bare of wallpaper and paint and have a popcorn texture. Furnishings are 80's and torn and tattered. The bath tub was peeling as was the paint... More

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Sandpoint, Idaho
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 30, 2014

I want to be fair minded about Twin Palms. Some reviewers touted this hotel as unique & with an accommodating staff. I should have been more skeptical. This is an older hotel with a minimally accommodating front desk. The van driver said (upon our arrival)" The building is going to be completely renovated next year". I can say....it needs it.... More

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Senior Contributor
33 reviews 33 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed March 9, 2014

So on the upside the bed was comfortable and it is well-situated for ASU. On the downside the rooms were bizarre - like student accommodation with a dining table, a microwave and a fridge, decor was full-on 1970s with a frankly quite terrifying pulled paint effect all over the bathroom. The patio doors didn't open/lock properly, the handbasin in the... More

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Pat W, General Manager at Twin Palms Hotel, responded to this review

You are not the only one that has reminded us how much we've needed a renovation. And I happy to announce that it will be in full swing by this summer! I hope you will give us another try this fall when everything will be fresh & new. Always feel welcome to come in and talk with me personally regarding... More

Burbank, California
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 6, 2014

Had a reservation booked through Booking.com. No reservation on arrival. Desk clerk did not tell me whether or not they even had rooms, since this is Spring Training, but apparently the hotel is running low occupancy. Room very tired. Food (smelly) in refrigerator left from prior guest. Two queen beds, different thicknesses - different generation of bed. Air conditioning -... More

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Merced, California
1 review
4 of 5 stars Reviewed March 3, 2014

Due to airline cancellations I had to unexpectedly drive 5 hours to Phoenix to make my connection. Skinner was on the desk that night and, in addition to arranging my airport transportation and smoothly checking me in, took the time to chat with me awhile. That really soothed me after a bad day. I had the opportunity to observe him... More

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Pat W, General Manager at Twin Palms Hotel, responded to this review

Traveling sometimes does become stressful. We are so happy that we were able to take some of that stress away. Thank you for taking the time to let us know we did a good job. Pat Warren General manager More

Tampa, Kansas
1 review
5 of 5 stars Reviewed February 27, 2014

Ok so I had to find somewhere to stay last day deals. The concierge or front desk man I believe his name is Keenan, offered to help me with my luggage. Watched my cat in the cage while I had a meeting, gave me a courtesy call as I ask for breakfast so I had no delays. I can safetly... More

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Tempe, Arizona
1 review
5 of 5 stars Reviewed February 10, 2014

The staff was exceptionally helpful in the staging and production of our business meeting. They were very responsive and accommodating to our changing needs and schedule. It was a great value and the location fit our needs perfectly.

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Denver, Colorado
1 review
1 of 5 stars Reviewed February 6, 2014

After staying in Twin Palms multiple occasions due to convenient location across my son's College, ASU, I booked a brief trip so my daughter and her friend could finally visit her brother's campus during their school's break, she had never seen his new campus home. I was quite surprised to get a call from TWIN PALM's reservation manager, Jim -... More

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Pat W, General Manager at Twin Palms Hotel, responded to this review

I remember speaking with you. And again, I apologize for the inconvenience. We were completely dismayed when our plumbers told us they would have to take some of our rooms out of inventory, indefinitely to fix the problem . It is never our intention to upset a guest. After the contractors gave us the news, we had no choice but... More

St. Louis, MO
2 reviews
5 of 5 stars Reviewed December 18, 2013

The hotel is very affordable and clean. The staff is very friendly and the shuttle was very convenient. The entire staff went out of their way to be hospitable. They even open up the lounge for us to have a couple of cocktails.

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Additional Information about Twin Palms Hotel

Address: 225 E. Apache Blvd., Tempe, AZ 85281
Location: United States > Arizona > Central Arizona > Tempe
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Twin Palms Hotel 2*
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23 photos of this hotel

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Hotel & grounds (3)
Bathroom (3)
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Hotel & grounds (4)
Pool/beach area (1)
Room/suite (2)
Other (5)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Located in the middle of Tempe's shopping, dining and night life. 24hr.A.P. transportation,Scheduled transportation to Tempe's shopping centers. Across the street from Arizona State University's Gammage Theater. Stay where the Broadway shows stay. Walking dist. to downtown Temp's more than 30 restaurants,bars and shops, Tempe Town Lake. Free Parking, local calls, and use of ASU's Rec. Center. High speed available. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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