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BEST WESTERN PLUS Tempe by the Mall

#7 of 47 Hotels in Tempe
Certificate of Excellence
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5300 South Priest Drive, Tempe, AZ 85283
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1 room 1 guest
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575 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 of 5 stars Reviewed 4 days ago NEW

booked this hotel based on the reviews on trip advisor. The room was ok but the bed had a big metal pole sticking out of the middle of the side of the bed. My ankle was bruised getting out of bed. When i called to complain about it they said I'm sorry and that was it. Staff seemed unconcerned about... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

We were visiting Phoenix for a high priority medical consultation, and this could have made the hotel stay anxiety-producing. Best western gave us a great experience, which improved the nature of the whole visit.

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Palos Verdes Estates, California
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Did not like the location, etc. The clock in the room really did not work correctly . The heating & cooling system was also not working correctly. Breakfast was a so-so type ! For a "PLUS" it should have a better selection of food.

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Stuttgart, Germany
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a business traveler it was ok to stay there one night. It is a typical US style Hotel. At this time it felt very crowdy with lots of young people during the night. The breakfast is typical US style which makes it hard to appraise as a European. The staff was friendly so far. It was ok to stay... More 

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Syracuse, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Payment was messed up. Took care of the payment but got a bill the next day stating it wasn't taken care of. Rooms were locked and we were not allowed back in to retrieve a few personal items that were left behind. Treated horribly.

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Austin, Tx
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is the second time in 6 months I have had to visit Phoenix on work related business. The first time was great. This BW has WIRED as well as wifi internet. The speed is way above average speed. The breakfast Sunday morning was GREAT with scrambled eggs, sausage, and PANCAKES. Monday morning had cheese omelettes and no pancakes. I... More 

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Hammond, Indiana
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed in the west valley while visiting but our last night we stayed here in the east valley being it was closer to the airport and has free shuttle. We stayed on 2nd floor facing Baseline and it was surprisingly quiet. Nice clean room, and we had a great nights sleep! (Comfy king bed.) I wish... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago

Room was perfect for location as we were in town for a funeral. Clean rooms and good service were present. We were disappointed with after hours party at the pool that went on until the early AM hours on Saturday night. Check In desk located near the pool door so we know we were not the only ones that knew... More 

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Flagstaff, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I always stay here when I'm stuck doing personal or professional business in Phoenix. It is clean, comfortable, and the staff are amazingly helpful and friendly. Rates are reasonable, and there are plenty of nearby restaurants, shopping, etc. as needed.

Review collected in partnership with Best Western

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Cozad, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Hotel is very clean & well kept. It is in a excellent location in Tempe. Walking distance to many sites. Hotel staff was very accommodating. On my seven day trip & staying at four Best Western Hotels. This was the best Best Western hotel of the four I stayed at on this trip.

Review collected in partnership with Best Western

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