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BEST WESTERN PLUS Tempe by the Mall

#5 of 48 Hotels in Tempe
Certificate of Excellence
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5300 South Priest Drive, Tempe, AZ 85283
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BEST WESTERN PLUS Tempe by the Mall
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BEST WESTERN PLUS Tempe by the Mall
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537 reviews from our community

Traveler rating
    275
    187
    52
    10
    13
See reviews for
141
164
44
130
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Courtenay, Canada
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel was super clean and the staff were amazing. I have to say the shuttle driver Art made my stay exceptional, remembering me from a stay back in September. I was given the same room, as requested, although I knew this couldn't be guaranteed. Walking to the Mall and getting a crazy "shop on" was great! Plenty of hot... More 

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San Tan Valley, Arizona
Top Contributor
70 reviews 70 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay at the Best Western Plus the night before fly out for vacations. The rooms rates are very reasonable, include a really hearty breakfast, pool, and a shuttle to and from Sky Harbor Airport. We always stay the night before we leave and for an additional small fee we can leave our car in the parking lot for the... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Of all the Best Westerns in the Valley, this is my favorite one at which to stay. The rooms are really nice. It is in a great location, with easy access to the airport. I use their Park and Fly package which is extremely convenient for travel. I recommend Best Western Tempe by the Mall.

Review collected in partnership with Best Western

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Tigard, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was clean, served breakfast and was very comfortable that is why I only stay at Best Westerns I enjoy knowing that I can find the same level of quality and service at any one of Best Western Hotels.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 1 week ago

This hotel is not impressive from the outside. Inside, it is modern and very clean. My son was staying here for airline training and we visited this location in Tempe. Very good value for what you get in return, including a full breakfast, not a continental breakfast! Clean rooms, clean hallways, great lobby!

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Wow, thank you very much. My friends get tired of hearing it from me but I really am a lucky man to be a part of such an exceptional team. Thank you for spreading the word. More 

Kingman AZ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

When we checked in the gentleman working was very professional and again a little later I had some questions, vending machines and some directions. I can't say enough on how pleasant and helpful the young man was. A real asset you your business.

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Good evening Dennis H, I couldn't agree with you more. Great guy and he knows his stuff. We seem to have been very lucky in finding him and the rest of the front desk staff. Thanks again and safe travels. More 

Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean and comfortable with exceptional staff. Proximity to airport and a safe area is always our priority when in Phoenix. We needed a 24hr shuttle for a late night arrival and a noon airport departure. We took their transportation at 10am for a Noon flight and it was roughly 15 min. I would suspect an early morning flight my take... More 

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Good afternoon Time43, You should work for a marketing company. You included everything nice that everyone wants to hear when selecting a hotel for their travels. The only thing that I could add would be to tell folks that we are also very moderately priced. We won't break the bank. Thanks again and we will see you soon. More 

Mount Prospect, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice Facility, Staff very nice and helpful. Short stay for us with very early flight next day. Room clean and well kept. Offered shuttle to airport even at 4 a.m. Would stay here again if ever in the area.

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you very much George S for the very kind reviews of our hotel. It's always a pleasure to read the words: nice, clean, helpful and close. Also keep in mind that we provide the airport shuttle 24 hours a day, not just a 4 AM. Thank you again and we hope to see you again soon. More 

Carson, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights to attend a family event. We booked three rooms with no problems. All rooms were right next to each other which was very convenient. The breakfast was good and the front desk and entire staff were very friendly. The rooms were somewhat on the small size but they had all the basics that we needed and... More 

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Sonia_G1987 for the lovely review. I will certainly pass on your comments to our staff. They really enjoy the feedback. Best regards, More 

Tucson, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Would rate it overall a Best Western Minus hotel. Toilet would not flush lamp by bed broke at socket. Shorted wires and blew circuit breaker on not-so-legal extension power strip to which several items were connecte.d

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you John O. for writing a review about our hotel. I am very sorry that those items malfunctioned while you were here. You didn't happen to say if you reported these items to our staff or not. We try to catch everything before approving the room for occupancy but apparently we had a breakdown in our inspection procedures. I... More 

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