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BEST WESTERN PLUS Tempe by the Mall

#6 of 47 Hotels in Tempe
Certificate of Excellence
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5300 South Priest Drive, Tempe, AZ 85283
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BEST WESTERN PLUS Tempe by the Mall
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558 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chandler, United States
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Best Western is usually a great place for me to stay but not this time! They registered me in the wrong hotel despite my giving them the exact address. The sheets were very rough and pilled. My husband had an allergic reaction to the pillow cases. I woke up to a bug about to get in bed with me. The... More 

Review collected in partnership with Best Western

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Bloomington, Indiana
5 of 5 stars Reviewed 1 week ago NEW

this place was really great. The room was clean and the staff was friendly and efficient. Great location, close to ASU. For the price it is fabulous. A great stay. The bedding was soft and clean and that is really important for me. Im also really sensitive to smells and the room was free of any lingering odors. Such a... More 

Was this review helpful? Yes
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Nixievalkyrie. Even as many times as I hear it, it is always gratifying to realize it is being said about your hotel. Thank you again and please come see us again. More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

My stay here was awesome! I stayed for 10 days while relocating from Minnesota to Arizona. Very nice staff, very clean rooms. No bugs. No noise. Close to lots of stores restaurants. I would stay here again!

Was this review helpful? Yes
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Butterfli612 for writing such an excellent review of our hotel. We really appreciate such a "thumbs up" especially after staying for 10 days. We probably met during your stay. I am the guy that is usually found hanging around the breakfast area most mornings. Hope to see you again soon. More 

Sahuarita, AZ
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Very disappointed with my stay. I’ve enjoyed staying at Best Western's in the past and choose them for all my business travels because of the overall value and great service. I surprised my wife with an extended weekend at this hotel, my first time ever at a Best Western Plus, using points I've earned over the years to cover the... More 

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Good Morning SAAZMike, Thank you very much for staying with us and for writing a reviewing our hotel. My apologies for the pool being out of service for one of the days of your stay. I'm afraid there is no good time to paint our deck when you have weather that is as nice as ours. You also mentioned the... More 

Fort Worth, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We loved staying here. The staff was friendly and helpful. Room was beyond clean and had plenty of space for four people Comfortable bed and quiet. Nice hot shower. Food was great, hot and fresh. We will stay here again!

Was this review helpful? Yes
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Good morning Kim N, Thank you so much for the stellar review of our hotel. I believe that says it all. Hope to see you again soon. More 

Pahrump, United States
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Whenever we visit our son we stay at this hotel, we have never had a bad experience. The beds are very comfortable and the breakfast is the best, so far, that we've experienced in the Best Western's we've stayed at.

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Emma B for making my day. It is always refreshing to hear from our regulars that they have come to depend on our hotel for the Phoenix travel needs. Thank you again Emma B and we hope to see you again soon. More 

Slinger, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean, large rooms, very fast internet service, outstanding breakfast! Location is convenient to food, entertainment and local shopping. Staff was very accommodating and I experienced no issues during my week stay.

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Greetings Steven W, Thank you for taking the time to "pass the word" about our hotel, especially among the business travelers. The fast internet is something we have been working very hard on and you can't beat the location and our staff is second to none. Thanks again and see you soon. More 

Victoria, Canada
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 1, 2015

This is my third time staying at the BW PLUS Tempe. I love the convenience of being right by that wonderful big mall. There are several dining options nearby, and the staff are all very friendly. Especially the van drivers. We loved Tylene and found her extremely personable. The rooms serve the purpose, the grounds are nice and clean, and... More 

Was this review helpful? Yes 1
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Hello Skippy510109, You have successfully "wowed" even me and that's a tough task. It is music to my ears when I hear descriptions like: convenient, dining options, friendly, clean, great mattress, and great shower. And you're right "what else do you need?". We hope to see our newest "regulars" very soon and let us thank you in person. More 

New York, United States
1 review
4 of 5 stars Reviewed June 1, 2015

Decent hotel. Friendly staff. Clean rooms and pool area. Internet in rooms was poor. Fitness center is very minimal. Breakfast typical of this type of hotel. Nothing fancy. Would recommend and stay again for good budget friendly hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Karen B for making my day. We try very hard to do the basics very well without being too flashy and it sounds like we achieved that goal. And just to let you know, we have put a lot of effort and money into our internet system and are currently tweaking the it to get the maximum coverage... More 

Hereford, Arizona
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 31, 2015

Staff was friendly and helpful. Room was clean and had fridge and microwave. Within walking distance to fast food and mall, which was good because we had no car. Rm 319 was quiet and comfortable. Breakfast had omelets, sausage, pancakes, yogurt, baked goods and cereal. Coffee 24 hours.

Was this review helpful? Yes 2
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Hello Ginny A, I agree 100%. We have a great location and do the expected, unexpectedly well. Thank you for the review and we hope to see you again soon. More 

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