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BEST WESTERN PLUS Tempe by the Mall

#5 of 48 Hotels in Tempe
Certificate of Excellence
2.5 of 5
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5300 South Priest Drive, Tempe, AZ 85283
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Stay 2X get $50 gift card
BEST WESTERN PLUS Tempe by the Mall
Best prices for: 1 room 1 guest
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Ranked #5 of 48 Hotels in Tempe
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
time43 Milwaukee, Wisconsin
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530 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Clean and comfortable with exceptional staff. Proximity to airport and a safe area is always our priority when in Phoenix. We needed a 24hr shuttle for a late night arrival and a noon airport departure. We took their transportation at 10am for a Noon flight and it was roughly 15 min. I would suspect an early morning flight my take... More 

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Mount Prospect, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice Facility, Staff very nice and helpful. Short stay for us with very early flight next day. Room clean and well kept. Offered shuttle to airport even at 4 a.m. Would stay here again if ever in the area.

Review collected in partnership with Best Western

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Carson, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed two nights to attend a family event. We booked three rooms with no problems. All rooms were right next to each other which was very convenient. The breakfast was good and the front desk and entire staff were very friendly. The rooms were somewhat on the small size but they had all the basics that we needed and... More 

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Sonia_G1987 for the lovely review. I will certainly pass on your comments to our staff. They really enjoy the feedback. Best regards, More 

Tucson, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Would rate it overall a Best Western Minus hotel. Toilet would not flush lamp by bed broke at socket. Shorted wires and blew circuit breaker on not-so-legal extension power strip to which several items were connecte.d

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you John O. for writing a review about our hotel. I am very sorry that those items malfunctioned while you were here. You didn't happen to say if you reported these items to our staff or not. We try to catch everything before approving the room for occupancy but apparently we had a breakdown in our inspection procedures. I... More 

1 review
5 of 5 stars Reviewed 1 week ago

The Hotel staff are very friendly/courteous. Cleanliness is excellent and housekeeping staff are friendly and do an excellent job.. Very reasonably priced. Good location near the I-10. They have a very nice breakfast bar. Cookies and popcorn are available in the afternoon for a treat. There is a small pool and hottub - again very clean, fresh towels available in... More 

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Good afternoon 824evaw, Thank you very much for taking the time to write a review about our hotel. It looks like you are quite the expert after reviewing 119 hotels. The last words you wrote were the best, "Overall - Excellent". Thank you again and please come see us again. More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Chose this hotel for its price and proximity to the airport (and free airport shuttle) & was very impressed. Booked hotel last minute on arrival at PHX, called the hotel & the shuttle picked me up within 10-15 minutes (both shuttle drivers were very friendly - one was Art, can't remember the lady drivers name). Quick check in, staff friendly... More 

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

I love your TripAdvisor handle, Jellybeanybean. Very creative. I'm really glad you were so impressed with our hotel. Such positives are great to hear; shuttle quick, room clean and comfortable, breakfast very good and easy access are music to my ears. And I promise we will work even harder to get that top rating next time you are here as... More 

Tijeras, United States
1 review
5 of 5 stars Reviewed 1 week ago

Room was bright,clean, sheets crisp,exercise room was clean and orderly with the equipment needed. The pool and jacuzzi were in working order. The lobby presentation was attractive with ambiance of a resort. The buffet was good with enough choices. Overall, a nice experience for us.

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Alfred D R, It certainly is nice to fulfill your expectations. It is what we strive to do and it's a good feeling to hear it from our guests. Thank you very much. More 

Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here the week before Super Bowl and Super Bowl weekend. Even though I did not go to that area for the superbowl, i was still treated very well. The staff still made time for me even though all commotion that was going on. The fitness center is small but efficient, the breakfast is ok. I think the best... More 

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

It was a pleasure to hear from you Nicole R. I was quite nice to read such positive reviews during Super Bowl week. It is such organized chaos that it is really good to hear we were able to make a difference in someone's week. This was my second Super Bowl here in Phoenix and it sure is great to... More 

Eagle Point, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel were exceptional. Very helpful and attentive. They even had a cache of sunscreen if you ran out! The rooms are comfortable size and the bed is good. The location is easy access to an outlet mall and easy access to the freeway loop to get to local destinations. Extremely easy to get to the Angels... More 

Review collected in partnership with Best Western

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Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Barbara H for making my day. When I walk into the office in the morning, one of the first things that I do is check my TripAdvisor reviews. Your response says it all. Easy access to the mall and local destinations, easy access to spring training games and my personal favorite, exceptional service. I guess I can take... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel has a great location but for $159 US per night plus taxes I don't think it is good value. We had a room with 2 queen beds. The beds were comfy and I slept well. We were in Phoenix to see baseball games for Spring Training. We also went to the Zoo and to Goldfield mine. The pool... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you 484seanb for the review. My apologies for the somewhat steep rate but we try very hard to keep our rates at competitive levels during the peak season of March. Spring training baseball sure makes for a crazy busy month. I was however please to understand that you got out to see our beautiful city and enjoy the baseball... More 

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