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Four Points by Sheraton Tempe

3.0 of 5
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1333 Rural Rd, Tempe, AZ 85281
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Four Points by Sheraton Tempe
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Ranked #33 of 48 Hotels in Tempe
A recent review
3 of 5 stars reviewed 5 days ago
Mgoodman88 Montreal, Canada
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316 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edinburg, Texas
1 review
2 of 5 stars Reviewed 4 days ago NEW

Terrible customer service following my complaint of a poorly serviced rooms (four people - two rooms) - four days of no of restocking toiletries, toilet paper, spotty service for towels, and general cleanliness of room. They could care less about our satisfaction of our stay after I complained at the front desk several times. The answer - we can't communicate... More 

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Montreal, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is an average hotel. Nothing crazy, but not bad either. Rooms: Beds were comfy, everything was clean. The bathroom was tiny, like crazy tiny. I'm 5'10 and i felt claustrophobic in there, I think the door almost touched the toilet when you opened it. My room was also near the elevator which was annoying (but that happens at any... More 

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Toronto, Canada
Top Contributor
64 reviews 64 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

overall good average quality hotel. GOOD: - pillows are super-soft and beds are comfy - delicious omelet for breakfast (available week-days only) - overall good service at the reception and F&B - free wifi - convenient free parking - love how these guys fixed up the shampoo, conditioner and shower gel in large dispensers on the wall - gym-style! this... More 

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Contributor
19 reviews 19 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got home from my trip here. Arrived at around 1pm local time after a long morning of travelling. Called for the shuttle, which arrived within 15 minutes. The driver was very nice, and provided some good conversation on the short ride to the hotel. Was able to check in right away which was great. Stayed on the first floor.... More 

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Idaho Falls, Idaho
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The room carpets and chair were filthy and stained. The hallways and stair wells were filthy. Peanut shells littered corners of stair well #1 the entire stay, no one ever cleaned them. Carpets in the room were so dirty that after a shower if you walked on them the bottoms of your feet became black. It was utterly disgusting. When... More 

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Watertown, South Dakota
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We called for our hotel shuttle when we arrived at the airport, and waiting by the curb the Four Points shuttle pulled up. We thought we were getting on for a different Four Points, but ended up at Tempe. The front desk staff told us they did not have a reservation, and that was when we discovered we were at... More 

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Chicago, Illinois
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

the hotel was a little dated, but very quaint. the staff were very friendly and accommodating. we were there to celebrate my boyfriend's birthday and they were very happy to help us enjoy our stay. please commend hank and daniel (shuttle drivers), andrew, reggie, ashley, and jon, and the cooks (servers/bartenders/waitstaff), and the front desk (maggie, and all) for getting... More 

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Gallatin, Tennessee
Top Contributor
76 reviews 76 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 19, 2015

I'm disappointed. A Four Points should be a higher grade than this. It's dirty. The carpets and the blankets have noticeable stains. When you walk down the hallway you think your in a college dorm. I think that's the clientele. This hotel has the right pieces; modern, but the details have been missed. The gym is big but the equipment... More 

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southern california
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

The hotel needs a makeover. The carpets in the hallways are dirty and stained. There is only one ice machine and it is on the second floor. It was always empty or broken down so we had to go to the lobby whenever we needed ice. Very inconvenient. Even though we requested a refrigerator, we could not get one for... More 

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Albuquerque, New Mexico
Contributor
17 reviews 17 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 17, 2015

We arrived on a Friday night. The hotel lobby was full of college students running around.The bar is in the main entry area so it was pretty busy. While checking into our room, I noticed a party down the hall with people running in and out and down the hall. I requested a higher floor at the end room which... More 

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