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Windmill Suites in Surprise

Certificate of Excellence
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12545 West Bell Road, Surprise, AZ 85374
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Windmill Suites in Surprise
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Windmill Suites in Surprise
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298 Reviews from our TripAdvisor Community

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Traveler rating
    200
    67
    19
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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    (298)
  • Mar-May only
    (103)
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El Dorado, Kansas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As hot as it was in Phoenix Az Staying at the Windmill Suites 6/27-28/2015 in Surprise was a bright spot. The staff was most helpful, the room was perfect and had a great view of the pool. House keeping was excellent, used the business center everything worked great. The only reason I did not mark excellent was the decor and... More 

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Utah
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We returned this year with a large group of youth for an overnight at the Windmill suites the beginning of June, 2015. From the first contact with Kathaleen as we began our trip to the final payment as we left the next morning, everything was handled professionally and with a concern for our group and our comfort. We were excited... More 

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steven r, General Manager at Windmill Suites in Surprise, responded to this review

Wow...What an amazing review. I usually start my trip adviser answers with a thank you for your time and I like to mention all the good or bad points that are made in a review so that the guests are aware that I do read all of them completely and take the comments to heart. My management team will often... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very comfortable rooms, Staff is available 24hrs and are super nice! Shopping is close by and the is a nice lake to sit by. plenty of restaurants with in walking distance. I would gladly stay here again when traveling through the area.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at the Windmill Suites In Surprise. I will pass on to our staff your kind words on their friendliness and availability, like every one they enjoy a pat on the back on occasion. We were also happy to see that you found the lake, it is so relaxing to sit... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

As part of a cross-country move, we recently spent three weeks at the Windmill Inn and Suites. We had a wonderful experience the first week and thought we might try another nearby hotel next. Needless to say, we spent the next week regretting our decision in a smaller room with a terrible mattress. We were so glad to be able... More 

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steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for your very kind remarks on your review of your stay at Windmill Suites in Surprise. Let me say that you were right on your comment on the mattresses, having slept here myself when my AC went out I will tell you it was hard to return home! The best part of your review in my opinion is... More 

Portland, Oregon
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

For the price, location, and amenities, the Windmill is a great option. I like their suites - it is perfect for visiting someone who lives in Sun City West. The facility is a little dated and showing it's age in some ways; yet, our room was clean, the AC was perfect, the beds were comfy. I would definitely stay here... More 

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steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Surprise. We like to refer to ourselves as " your guest bedroom " to the residents in Sun City West due to our close proximity and the smaller size of the homes in the neighborhood. Thank you also for pointing out our a/c and VERY comfortable beds. We... More 

Green Valley, Arizona
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We travel to Surprise frequently to visit family and stay here occasionally. We have always been able to depend on comfortable rooms and a pleasant staff. This time however, the rooms left a LOT to be desired. The first room offered to us we had to reject because the room smelled of cigarette smoke and to make matters worse someone... More 

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steven r, General Manager at Windmill Suites in Surprise, responded to this review

Greg, let me start by saying how sorry I am that you did not enjoy your last stay with us. The entire staff at the Windmill is vested in ensuring that every stay is a good one. Our housekeeping staff are always being praised for the cleanliness of our rooms and common area's, so we do take it to heart... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We enjoyed our stay here, the room was a perfect size, beds we're super comfy. It's Within walking distance to a few restaurants & a short drive to stores. There's a nice little lake next to it which was beautiful! The pool was awesome! I would say the only issue I had was when I lost my earring in the... More 

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steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to make such a kind review. We are always thrilled to know that we are getting it right. We know that one of the most important parts of a hotel stay is that the bed is top notch and as you said comfy so we do spare no expense when purchasing mattresses. I am... More 

Brooklyn, New York
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My retired parents live nearby and this is a pleasant enough place to stay. The br eat fast buffet works, eggs, waffles, bagels, sausage, grits, home fries, fresh fruit. Nice pool. The suite is spacious, our 21 yo slept on the sleeper sofa. Nice kitchen. Worth it.

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steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you Mark for taking the time to review your stay with us. We are very happy that you were able to take a little time for yourself by the pool and that you had the chance to enjoy our complimentary breakfast. Looking forward to seeing you again next time you are in the Surprise area. Regards. More 

Morgantown, West Virginia, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Many things about this hotel remind me of 1998-- the carpets and color scheme, the locks, the tube TVs are all about the 90's. You might think that sounds bad, but surprisingly, this hotel has a lot going for it. Everything is scrupulously clean and the maintenance is perfect-- no wear on the carpets or furniture, the walls are bright... More 

Was this review helpful? Yes 1
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you Rachel for taking the time to review your stay with us. We are so glad you noticed how much pride we take in maintaining our building and grounds. Also our housekeeping staff work hard at making sure everything is crystal clean. All here at the windmill are vested in the care and satisfaction of all who stay with... More 

Glendale Az
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Well where to start. First we stayed at Windmill for 5 weeks while our house was getting finished. The front desk people do not believe in calling your room and leaving messages, instead they just SHUT YOUR KEY OFF! Finally after the 4th time this week I went down. Peggy at the front desk is the most rude person I... More 

Was this review helpful? Yes 2
steven r, General Manager at Windmill Suites in Surprise, responded to this review

We are very sorry to hear that your stay with us was an unhappy one and as you know we tried very hard to address ALL the issues that you continued to report during your stay. Guest satisfaction is a priority at our hotel and as you can see by most of the previous reviews we do tend to get... More 

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