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Windmill Suites in Surprise

Certificate of Excellence
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12545 West Bell Road, Surprise, AZ 85374
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1 room 1 guest
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Windmill Suites in Surprise
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314 Reviews from our TripAdvisor Community

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Traveler rating
    208
    72
    21
    9
    4
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137
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (314)
  • Mar-May only
    (103)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (66)
All months
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Large, comfortable, lovely room, very clean. Even has a kitchenette with everything except a cook top. I could live in this - a full one-bedroom suite. Got upgraded to a Patio suite, which was a treat. Ground-level pool view, w/ pool steps away from my patio. Fantastic pool, especially in the evening because the night was lovely and I had... More 

Was this review helpful? Yes 1
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites in Surprise. I have passed on your kind comments to Omar as I believe that it is always good for our staff to hear from guests that they are doing a great job. It's great that you took the opportunity to soak in the pool and enjoy... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff and service at this "neighborhood" hotel are the defining attributes. They all were all extremely friendly and helpful. The hotel is clean and comfortable. I found the suites to be spacious and well maintained. There are many convenient restaurants and fast food restaurants within walking distance and anything you could possibly need is just a short drive away.... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to write such a wonderful review of your stay at Windmill Suites in Surprise. I have passed on your comments to our staff, who like nothing more than to hear such appreciative comments from their guests. Every one of them take great pride in their work and as you could tell it shows. We... More 

Fairfield, Iowa
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a clean, comfortable, hotel. It is somewhat dated, but a bargain and convenient to Sun City. The breakfast was basic but there are great options near by. Great restaurants in the area as well. Overall, it is a great bargain.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites in Surprise. Your kind words are very much appreciated by our staff. We continue to work hard at ensuring all of our guests will want to return. Looking forward to seeing you again next time you are in the surprise area. More 

Sedona, Arizona, United States
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

a truly nice property. Very clean, well maintained and extremity PET friendlies. My wife and I stayed there and definitive will return. The staff was very accommodating. They even gave us an early check in and a late check out.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Surprise. We love to hear from our pet friends as pets are truelly welcome guests also. I wonder if you noticed that we enjoy pets so much that when the hotel was built we actually had some tiles fired with paw prints! We hope that when you and... More 

Potomac Falls, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Windmill Suites was our jump off point for two weeks, as we investigated the prospect of moving to Phoenix. Initially I was put off by all the green in the room. Green carpet, green laced drapes-Hey I don't like green. I got over it. The staff are what makes the hotel excel. They were all friendly and helpful. I especially... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for taking the time to review your stay at Windmill Suites. I will be sharing your very kind remarks with all members of our staff. Being an avid coffee drinker myself I also appreciate the never ending flow of hot, good coffee. Regarding the pool, I know exactly what you are referring to and we had... More 

Phoenix, AZ
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I have been staying at this property for years, and I see a big difference since the Windmill Inn & Suites franchise broke up. This place used to really stand out because of its excellent customer service. Now, gone are the check-in cookies, the newspapers, the custom assistance, and the pleasant environment. The emphasis now seems to be on events,... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Az Cathy, Thank you for your review I am sorry you feel the hotel quality has dropped since your last stay. I would love to talk to you personally about your experience. Our service is our number one priority most if not all of our service staff have been employed here for years so you should see a lot of... More 

San Diego, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Not many hotels have 2 TV's for a suite. Clean and tastefully decorated. An easy to use wake up call system and a quick and efficient check out procedure in addition to a free, tasty breakfast. All this and very convenient to an excellent restaurant (Tivoli Garden) that also had reasonable prices (dinner included a dessert and a beverage for... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites. We are always appreciative when someone takes the time to say some thing nice and very much so when it is about us. I would like to take a moment to say something back and that is to compliment your young men on how well behaved they... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We were in Surprise, Arizona for a baseball tournament. We spent 5 days at the Windmill Suites. It was like a small apartment. It provided us the luxury of a bigger motel. It was the first time I spent at a Motel that I was not critical of the lack of cleanliness. The Suites were clean, the staff was awesome,... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites. We try very hard to ensure that every guest has a memorable experience and would stay with us again and clearly we got it right with you. Thank you so much for your kind words. More 

Cottonwood, Arizona
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff members were friendly and helpful. The room was older but very clean and quiet. The room set up (Jack and Jill bathroom with an additional sink in the bedroom, two televisions makes it idea for business travelers sharing a room. I loved the lemon water in the lobby and by the elevator. The only negative comment would be... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites in Surprise. I have passed on your kind words concerning our staff. ( Everyone loves a pat on the back and they are so good they have almost come to expect it. ) On these extremely hot Arizona days there is nothing better than coming in from... More 

Kansas
1 review
4 of 5 stars Reviewed 4 weeks ago

Sometimes I am very skeptical of reviews, both good and bad. I asked for a room in the pet section, as I was visiting my son in the area and he has a Husky. I was expecting them to stay a night or two. Since it was mid July, the dog was shedding. I explained the situation to housekeeping, and... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for taking the time to review your stay at The Windmill Suites in Surprise. We very much appreciate that you did register your pet with the front desk and for insisting on taking care of his shedding yourself, how ever we consider your pet to also be a valued guest and therefor we are always happy... More 

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