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Windmill Suites in Surprise

Certificate of Excellence
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12545 West Bell Road, Surprise, AZ 85374
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Windmill Suites in Surprise
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Windmill Suites in Surprise
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305 Reviews from our TripAdvisor Community

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Traveler rating
    202
    70
    20
    9
    4
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136
91
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (305)
  • Mar-May only
    (103)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (66)
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Kansas
1 review
4 of 5 stars Reviewed 2 days ago NEW

Sometimes I am very skeptical of reviews, both good and bad. I asked for a room in the pet section, as I was visiting my son in the area and he has a Husky. I was expecting them to stay a night or two. Since it was mid July, the dog was shedding. I explained the situation to housekeeping, and... More 

Was this review helpful? Yes
Savage, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel because of the location to Sun City and Sun City West. PROS: Location, quiet, clean, breakfast was very good CONS: This hotel needs updating as well as the pool/area. We did not realize they offered bicycles for use, so upon inquiring we were told one had a flat tire. It would have been great customer service... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at the Windmill Suites in Surprise. Let me start by assuring you that we do not allow pets in the food area and your review was helpful in as much as I used it as a training tool with the front desk staff. The reason we do not have a... More 

Elk Grove, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for almost a week while our grandson played in a baseball tournament. The hotel while old, was very, very clean. Had a living room, bedroom, kitchenette. The service was excellent and was always friendly. If you are looking for luxury, this isn't for you, but if you are looking for a friendly, clean place to stay this... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for taking the time to review your stay at Windmill Suites in Surprise, while you are right our building isn't new, we do take a lot of pride in its up keep and cleanliness. I will pass on to my staff your kind words and we are looking forward to your return next time you are... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Big room, sitting area, kitchen, 2 TV's, 2 comfortable beds and a pullout couch for less than $90 a night. Clean, spacious, and friendly. Would definitely stay here again and definitely recommend it. Great value.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for taking the time to review your stay at Windmill Suites in Surprise. It is always nice to see that a guest has appreciated everything that they received for a reasonable price. We may not have a lot of bells and whistles but as you pointed out we do offer large clean rooms, sofa beds and... More 

Seattle, Washington
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Surprise, AZ had several surprises for me to ponder. The Windmill Suites, unfortunately, did not unwrap the positive package I was seeking. Yes...we get what we pay for, don't we? My money paid for a subquality room. However, I wasn't expecting much. The customer service, however, was dreadful. The night attendant hanging out at the front desk with her boyfriend(?)... More 

Was this review helpful? Yes 1
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites in Surprise, I must say I was quite surprised by your observations as we usually rate very high in our guest/employee relations. I would appreciate it if you could take a minute to give me a call as I would like to rectify any problems we may... More 

Eagan, Minnesota
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I have stayed at The Windmill and have had great experiences every time with both the staff and the facilities. Last time in Surprise, we tried a neighboring motel that didn't compare as well. We are going back.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Well, welcome back and thank you for taking the time to let us know that you tried a competitor and returned. We are always sad to see a guest jump the fence for the greener grass so to speak but it's always worth it when we see the reviews that point out that you came back. Looking forward to your... More 

Surprise, Arizona
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at the Windmill Suites mid May 2015 while we were looking for a home in the area. I booked our stay through expedia and got a really good rate. This is the only reason I am giving 3 stars. We arrived early on a Sunday and were not able to get an early check-in. That... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites in Surprise. As a team we are very sorry that we failed to make your stay a pleasant one. We do have planned updates on our T.V's and new carpet in the works we are happy to report. We do try to accommodate early check ins when... More 

El Dorado, Kansas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As hot as it was in Phoenix Az Staying at the Windmill Suites 6/27-28/2015 in Surprise was a bright spot. The staff was most helpful, the room was perfect and had a great view of the pool. House keeping was excellent, used the business center everything worked great. The only reason I did not mark excellent was the decor and... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for your kind review of your stay at Windmill Suites in Surprise. Like everyone else we as a team always like a pat on the back once in awhile that lets us know we are getting it right. We are currently working on new T.V's It is definitely time to put out to pasture the old ones but... More 

Utah
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We returned this year with a large group of youth for an overnight at the Windmill suites the beginning of June, 2015. From the first contact with Kathaleen as we began our trip to the final payment as we left the next morning, everything was handled professionally and with a concern for our group and our comfort. We were excited... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Wow...What an amazing review. I usually start my trip adviser answers with a thank you for your time and I like to mention all the good or bad points that are made in a review so that the guests are aware that I do read all of them completely and take the comments to heart. My management team will often... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 5 weeks ago

Very comfortable rooms, Staff is available 24hrs and are super nice! Shopping is close by and the is a nice lake to sit by. plenty of restaurants with in walking distance. I would gladly stay here again when traveling through the area.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at the Windmill Suites In Surprise. I will pass on to our staff your kind words on their friendliness and availability, like every one they enjoy a pat on the back on occasion. We were also happy to see that you found the lake, it is so relaxing to sit... More 

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