We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Windmill Suites in Surprise

Certificate of Excellence
Hotel website
12545 West Bell Road, Surprise, AZ 85374
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Windmill Suites in Surprise
Professional photos View all
Browse nearby
Windmill Suites in Surprise
Add Photo Write a Review

301 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    201
    67
    20
    9
    4
See reviews for
133
90
22
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (301)
  • Mar-May only
    (103)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (66)
All months
Seattle, Washington
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Surprise, AZ had several surprises for me to ponder. The Windmill Suites, unfortunately, did not unwrap the positive package I was seeking. Yes...we get what we pay for, don't we? My money paid for a subquality room. However, I wasn't expecting much. The customer service, however, was dreadful. The night attendant hanging out at the front desk with her boyfriend(?)... More 

Was this review helpful? Yes
Eagan, Minnesota
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I have stayed at The Windmill and have had great experiences every time with both the staff and the facilities. Last time in Surprise, we tried a neighboring motel that didn't compare as well. We are going back.

Was this review helpful? Yes
Surprise, Arizona
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the Windmill Suites mid May 2015 while we were looking for a home in the area. I booked our stay through expedia and got a really good rate. This is the only reason I am giving 3 stars. We arrived early on a Sunday and were not able to get an early check-in. That... More 

Was this review helpful? Yes
El Dorado, Kansas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As hot as it was in Phoenix Az Staying at the Windmill Suites 6/27-28/2015 in Surprise was a bright spot. The staff was most helpful, the room was perfect and had a great view of the pool. House keeping was excellent, used the business center everything worked great. The only reason I did not mark excellent was the decor and... More 

Was this review helpful? Yes
Utah
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned this year with a large group of youth for an overnight at the Windmill suites the beginning of June, 2015. From the first contact with Kathaleen as we began our trip to the final payment as we left the next morning, everything was handled professionally and with a concern for our group and our comfort. We were excited... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Wow...What an amazing review. I usually start my trip adviser answers with a thank you for your time and I like to mention all the good or bad points that are made in a review so that the guests are aware that I do read all of them completely and take the comments to heart. My management team will often... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable rooms, Staff is available 24hrs and are super nice! Shopping is close by and the is a nice lake to sit by. plenty of restaurants with in walking distance. I would gladly stay here again when traveling through the area.

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at the Windmill Suites In Surprise. I will pass on to our staff your kind words on their friendliness and availability, like every one they enjoy a pat on the back on occasion. We were also happy to see that you found the lake, it is so relaxing to sit... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

As part of a cross-country move, we recently spent three weeks at the Windmill Inn and Suites. We had a wonderful experience the first week and thought we might try another nearby hotel next. Needless to say, we spent the next week regretting our decision in a smaller room with a terrible mattress. We were so glad to be able... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for your very kind remarks on your review of your stay at Windmill Suites in Surprise. Let me say that you were right on your comment on the mattresses, having slept here myself when my AC went out I will tell you it was hard to return home! The best part of your review in my opinion is... More 

Portland, Oregon
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

For the price, location, and amenities, the Windmill is a great option. I like their suites - it is perfect for visiting someone who lives in Sun City West. The facility is a little dated and showing it's age in some ways; yet, our room was clean, the AC was perfect, the beds were comfy. I would definitely stay here... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Surprise. We like to refer to ourselves as " your guest bedroom " to the residents in Sun City West due to our close proximity and the smaller size of the homes in the neighborhood. Thank you also for pointing out our a/c and VERY comfortable beds. We... More 

Green Valley, Arizona
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We travel to Surprise frequently to visit family and stay here occasionally. We have always been able to depend on comfortable rooms and a pleasant staff. This time however, the rooms left a LOT to be desired. The first room offered to us we had to reject because the room smelled of cigarette smoke and to make matters worse someone... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Greg, let me start by saying how sorry I am that you did not enjoy your last stay with us. The entire staff at the Windmill is vested in ensuring that every stay is a good one. Our housekeeping staff are always being praised for the cleanliness of our rooms and common area's, so we do take it to heart... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed our stay here, the room was a perfect size, beds we're super comfy. It's Within walking distance to a few restaurants & a short drive to stores. There's a nice little lake next to it which was beautiful! The pool was awesome! I would say the only issue I had was when I lost my earring in the... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to make such a kind review. We are always thrilled to know that we are getting it right. We know that one of the most important parts of a hotel stay is that the bed is top notch and as you said comfy so we do spare no expense when purchasing mattresses. I am... More 

Questions? Get answers from hotel staff and past guests. Ask a question

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (67)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (23)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (3)
Viewed
Pool/beach area (7)
Viewed
Dining (3)
Viewed
View from room (2)
Viewed
1:57
Videos (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (9)
Viewed
View from room (2)
Viewed
Room/suite (21)
Viewed
Business center/function rooms (3)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay