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Windmill Suites in Surprise

Certificate of Excellence
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12545 West Bell Road, Surprise, AZ 85374
Best prices for: 1 room 1 guest
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Windmill Suites in Surprise
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Windmill Suites in Surprise
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285 reviews from our community

Traveler rating
    195
    62
    18
    7
    3
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124
86
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • French first
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English first
  • All months
    (285)
  • Mar-May only
    (99)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (66)
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Cheshire
Top Contributor
145 reviews 145 reviews
45 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had arrived at Phoenix airport and were on a tour of Arizona. We needed somewhere for the first night and having researched Trip Advisor this seemed just right. We have to say for the price we paid $79 it was a bargain. We had a room on the top floor at the back and it was very quiet. We... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I got the flu the day I was due to arrive in PHX for work. By the time I made it in and completed my activities I was exhausted and just wanted to lie down. I made my reservation from the parking lot. The front desk staff was super friendly and allowed me to check in before the 4:00pm check... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here with my husband for 5 nights. It was close to where we needed to be and the price was right. Our room was on the third floor facing the back overlooking a ballfield and nursery and was very quiet, and very clean. No funny odor which is a huge plus in my book. The TV's are old... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites. You will be happy to know that in an upcoming renovation we are finally going to replace those pesky old TV's :) The other good news is we will continue with all the things you love at Windmill such as the crisp apples and those comfortable beds.... More 

Prescott Valley, Arizona
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2015

I was very excited when looking at the pictures of this hotel and upon driving up to it. Once inside, though, I quickly realized that this was an old hotel that had been remodeled with narrow halls and a tiny elevator. The room was beautiful at first glance- a kitchenette with a bar area, a sitting area, a separate sleeping... More 

Was this review helpful? Yes 1
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites. Let me say how sorry we are that we did not meet your expectations. Our staff strive to meet all the needs of all of our guests and would happily have emptied your trash cans as often as you needed, however you make a good point so... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 3, 2015

We enjoyed our stay. One of the bathroom doors was broken but that didn't bother us much. It was a clean place to stay with pleasant staff. Nice pool area and a good size room. Breakfast was decent. A lot of dining was close by but the whole area is not great for walking so be ready to hop in... More 

Was this review helpful? Yes 2
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Hello Ian, thank you for taking the time to post your review on your stay at Windmill Suites. We love to hear that our guests are taking advantage of our complimentary breakfast and enjoying our spacious rooms. I hope you reported the door issue you encountered as our maintenance staff are always eager to respond to any guests challenges. Hoping... More 

Oregon
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 31, 2015

This hotel has true suites. We had a two queen "pet" bedroom, as we were traveling with a small dog. We were happy that we could set up his crate and close off the bedroom from the sitting area as he likes to sometimes save us from every noise he hears close to the door. We had no problem as... More 

Was this review helpful? Yes
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to survey your stay at Windmill Suites in Surprise. We are so glad you enjoyed your stay and that you found your room to be clean and comfortable. We really do enjoy our 4 legged guests and always put them on the ground floor so that they may take their walks without the terror... More 

Surprise, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 29, 2015

Here for MLB spring training. Paid over $200 a night for a hotel that shouldn't be charging over $79 a night in my opinion. I'm a business owner and a big believer in free enterprise but this was out and out gouging, in my opinion. The owners should be ashamed of themselves. Wireless didn't work most of the time and... More 

Was this review helpful? Yes 1
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at the Windmill Suites in Surprise. At my first quick read through I thought "this person must have stayed at another hotel" ( excuse my pride in our property showing) until I saw the remark about the T.V and you were correct our T.V.'s are definetly outdated. You will be... More 

Kent, WA
Top Contributor
116 reviews 116 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 22, 2015

This is the second time we have stayed at this hotel. It works out great as a home base for Spring Training. The front desk staff was very helpful. The rooms are a nice size with room to relax after a day at the ball park.

Was this review helpful? Yes 1
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at Windmill Suites in Surprise. It is always nice to see that we are getting things done right and that our guests have enjoyed their stay. I will pass on to our staff your kind comments, they do enjoy a pat on the back like the rest of us. Thank... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 21, 2015

The building looks much better on the outside then the inside.Once getting past the lobby it goes down hill. The front desk staff was polite and accommodating. Exiting the elevator on the third floor you can't help but notice a distinct smell. Entering our room we were greeted by another smell. We booked a one bedroom suite for four nights... More 

Was this review helpful? Yes 3
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to survey your stay at the Windmill Suites in Surprise. First let me apologize for our failure to meet your expectations. All of our staff strive to make every stay an enjoyable one and we are disappointed in our efforts when we fail to please. I must address the "bullet hole" The baseball player... More 

Conrad, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 20, 2015

My wife and I stayed here due to the fact that we were going to a KC spring training game. The hotel is fine. It is out dated and needed some up keep, but it was acceptable. I did not feel like there was no way I would stay there again, but I did expect a little bit nicer hotel... More 

Was this review helpful? Yes 2
steven r, General Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay at the Windmill Suites in Surprise. It is all about LOCATION isn't it, when you are coming to town for an event such as spring training. You are correct that the position of the Marriot and the Holiday Inn to Kansas City Royals and Texas Rangers ball field cannot be... More 

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