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Holiday Inn Express Surprise

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16540 N Bullard, Surprise, AZ 85374
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Holiday Inn Express Surprise
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Holiday Inn Express Surprise
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123 reviews from our community

Traveler rating
    72
    39
    6
    5
    1
See reviews for
43
27
12
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Topock, Arizona
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay here, had the kids over while I was in town to play in the pool. Very clean and everything felt "new." Comfortable beds, nice breakfast layout, overall a very nice place. One complaint, the tile floors coming back from the pool - tile and wet feet = bad combination. We kind of slid our way to... More 

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

We are glad you were able to spend some time with family and take advantage of our pool! Those kids never seem to get fully dried do they? Thank you for the kind words, Ian More 

Toronto
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is obviously a newer property, so everything is still fresh, clean and modern. Good check-in (in fact, everyone I ever saw at the front desk was always smiling and friendly) Good breakfast, with large seating area. Coffee 24 hrs in the lobby, and they left the breakfast area open so you could always "sneak" a cookie or banana if... More 

Was this review helpful? Yes
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you so much for the great review of our hotel. Would you believe that we are nearing 8 years old? The staff takes great pride in keeping our hotel fresh and up to date. I am glad we are succeeding in this regard. Ian More 

Woodbridge, New Jersey
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 6, 2015

This is a very nice Holiday Inn Express. It is pretty new and is quite nice. The rooms are large and clean. The breakfast is better than you'd get in most places. The staff was helpful and polite. The only reason I didn't give it a 5-star rating is because the wi-fi was horrible; it worked about 10 percent of... More 

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Susan, I am happy to hear you enjoyed your stay. I am very sorry about the wi-fi. I know it does not help with the problems from your last stay but we are in the process of upgrading the wi-fi this year. Thank you for the review! Ian More 

Bellingham, Washington
Contributor
20 reviews 20 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 10, 2015

If you are interested in a clean, well located hotel near the TX Rangers/Kansas City Royal spring training facilities, then this is the place for you. We are not baseball buffs and stayed there as we were visiting friends who live in Surprise. But, we walked around the training facilities several times and it's a very impressive set up. It... More 

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Ian G, Manager at Holiday Inn Express Surprise, responded to this review

KathiM17, Thank you so much for the review. We are glad you enjoyed your stay with us. You don't have to be a baseball buff to enjoy the Arizona sunshine! Ian - General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2015

We stayed here for a few weeks while waiting to move into our new house. The rooms are very clean and housekeeping was excellent. The staff were so helpful and in particular, the lady who looks after the breakfast in the mornings is extremely helpful and so welcoming. I would definitely highly recommend.

Was this review helpful? Yes
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Glad we could be your house while you home was finished! More 

Sarasota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

We were visiting relatives in Surprise, stay here three days, the room was lovely, had Frig, microwave, loves eat sofa that made into a bed. The breakfast every morning was excellent. One morning bacon, with trimmings , then sausage and the last day ham. Fresh fruit, coffee and ice water in lobby, with go cups.

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Barbara, We are excited to hear you enjoyed your stay! More 

Wilkes-Barre, Pennsylvania
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 27, 2015 via mobile

Very clean hotels and rooms Nice rooms with standard holiday inn furniture, fridge, coffee etc Very good breakfast again standard Electrical plugs available in breakfast area to charge smart phones and computers. Front desk clerk friendly and helpful, kitchen staff also friendly and helpful. Keeps everything immaculate. No restaurants near by, canny walk, need to take car. Lots of parking... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2015

Perfectly clean, friendly staff and great location if you are in town for luke afb or baseball. Spent 3 nights here and was impressed with the housekeeping as well. Would stay here again. The only issue is getting into the parking lot from the south, had to flip a u turn. Really close to bell Rd and all the restaurants... More 

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Scotts Valley, California
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2015

We spend one night here on our way back from a Road trip to Arizona. Like all Holiday Inn Express locations it was clean and had all the amenities you'd need. I was surprised this location is 7 years old. It looks brand new. Well kept probably because it's next to a baseball stadium used by Texas Rangers and Kansas... More 

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Washington, DC
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 31, 2014

Allowed us an "extended stay" as we waited to verify whether or not our house was going to be available for move in later that day. If not we were going to need the room for another night. Would recommend this hotel to everyone.

Was this review helpful? Yes 1
Ian G, Guest Relations Manager at Holiday Inn Express Surprise, responded to this review

We are glad you enjoyed your stay and hope to see you again! (: -Christine Front Desk More 

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