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All 7 Surprise hotels

Holiday Inn Express Surprise

2.5 of 5 Hotel   |   16540 N Bullard, Surprise, AZ 85374
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Ranked #4 of 7 hotels in Surprise
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
John T
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106 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights. I am reviewing this hotel as a mid-priced hotel, not a budget hotel. Good Hotel was either new or relatively new. Entire hotel was non-smoking. Room was spotless. Plenty of hot water in shower. Flat screen tv with many premium channels. Exterior of hotel and hotel grounds spotless. Staff always cleaning. Front desk staff... More

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Kaukauna, Wisconsin
4 reviews 4 reviews
4 of 5 stars Reviewed June 22, 2014

The breakfast was awesome every morning. The staff were very polite. The location was awesome. Right next to a road with lots of restaurants. Very comfortable and clean hotel. I would definitely recommend this hotel.

Was this review helpful? Yes
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

So glad you enjoyed the breakfast! Come back and see us. Ian More

Jacksonville, Florida
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

I always consider staying at this hotel whenever me and my family travels to AZ to visit relatives in Sun City, which is a few miles away. The room is clean, beds and pillows are comfortable. Staff as always nice. The complementary breakfast was not as good as it was, but it's free, how can you complain..

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Santa Rosa, CA, USA
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 26, 2014

I stayed at the Holiday Inn Express for the PacWest Tennis Championships. The location was perfect, only minutes away from the tennis complex. The hotel was neat, clean, and surprisingly quiet for a property housing multiple men's and women's college tennis teams. The staff was helpful and friendly offering suggestions for local restaurants and providing directions to nearby stores and... More

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Top Contributor
74 reviews 74 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 25, 2014

Nice HIE in keeping keeping with the HIE standard. Staff is attentive, friendly, and helpful. Good place to stay. The rooms are clean and bright. The morning breakfast was the standard HEI menu. It would be nice to see some variety in the menu after all of these years. It would be very helpful if management had a list of... More

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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

I made my reservation 6 months in advance for a king suite. I checked in at noon and again at 4:30pm. My king suite room was not ready at 4:30 and then the desk clerk said it was no longer available and gave me a room with 2 queens. She provided no other explanation and did not apologize. I also... More

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2014

Staff were helpful and friendly, room was clean and quiet. Two blocks away from Surprise Stadium where Spring Training MLB games are played. Stayed 4 nights to see baseball games. Pool outdoors was not heated and was too cool for a swim. WiFi was uneven but staff gave me tips to help. Reserve early if Spring Training is your keen... More

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Keller, Texas
Top Contributor
89 reviews 89 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 14, 2014

We stay at the Holiday Inn Express Surprise every year for Texas Rangers Spring Training. Always a wonderful experience! Rooms are spacious and clean. Staff is always exceptional - helpful, friendly and earnestly caring! We did experience TV problems on this stay. Every time we turned off the TV, when we turned it on again, we had to unplug it... More

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Minneapolis, MN
14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2014

This hotel is in a great location and is very neat, clean and well maintained. We stayed here 1 night and would definitely stay here again. The bed is very high so if you are short it's a little challenging to get up on the bed but it was the most comfortable bed we had on our journey. The breakfast... More

Was this review helpful? Yes 2
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 27, 2014

Stayed in a suite at this hotel January 2014 and liked the room which had 2 queen beds. Beds were firm but a bit too high for senior disabled citizens. Asked for a step stool and was given a step ladder which we couldn't use. The free continental breakfast was good and had quite a selection. Staff was friendly and... More

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

MUD143, Thank you for reviewing our property. I am glad to hear that you enjoyed your stay with us. I am sorry that our beds were a little high and that we did not have a step stool for you to use. I will make sure to pick a couple up from the store so that they are available for... More

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Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise

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Hotel & grounds (26)
Business center/function rooms (4)
Room/suite (22)
Dining (4)
Pool/beach area (5)
Bathroom (2)
Other (20)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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