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All 7 Surprise hotels

Holiday Inn Express Surprise

2.5 of 5 Hotel   |   16540 N Bullard, Surprise, AZ 85374
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Ranked #4 of 7 Hotels in Surprise
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Lisaspoffordrn SURPRISE
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108 reviews from our community

Traveler rating
    66
    30
    6
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
SURPRISE
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I have frequented this hotel before; and as before, I have had a wonderful experience. The staff here are very nice, helpful, and unassuming. They want you to have a fantastic visit here and have great outlooks on life. This hotel is very clean, very homey, and the rooms are fantastic as well. I have a room with a king... More

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San Diego, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I received assistance from three different hotel staff members. One helped at breakfast and was very pleasant. The front desk associate was very pleasant and helpful in helping me change rooms for a minor technical issue and the last was actually a cleaning associate who helped me get my bags past a hurdle. Most of the encounters did not occur... More

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Senior Contributor
33 reviews 33 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 7, 2014

I stayed here for 2 nights. I am reviewing this hotel as a mid-priced hotel, not a budget hotel. Good Hotel was either new or relatively new. Entire hotel was non-smoking. Room was spotless. Plenty of hot water in shower. Flat screen tv with many premium channels. Exterior of hotel and hotel grounds spotless. Staff always cleaning. Front desk staff... More

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Kaukauna, Wisconsin
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 22, 2014

The breakfast was awesome every morning. The staff were very polite. The location was awesome. Right next to a road with lots of restaurants. Very comfortable and clean hotel. I would definitely recommend this hotel.

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

So glad you enjoyed the breakfast! Come back and see us. Ian More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

I always consider staying at this hotel whenever me and my family travels to AZ to visit relatives in Sun City, which is a few miles away. The room is clean, beds and pillows are comfortable. Staff as always nice. The complementary breakfast was not as good as it was, but it's free, how can you complain..

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Santa Rosa, CA, USA
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 26, 2014

I stayed at the Holiday Inn Express for the PacWest Tennis Championships. The location was perfect, only minutes away from the tennis complex. The hotel was neat, clean, and surprisingly quiet for a property housing multiple men's and women's college tennis teams. The staff was helpful and friendly offering suggestions for local restaurants and providing directions to nearby stores and... More

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Florida
Top Contributor
74 reviews 74 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed May 25, 2014

Nice HIE in keeping keeping with the HIE standard. Staff is attentive, friendly, and helpful. Good place to stay. The rooms are clean and bright. The morning breakfast was the standard HEI menu. It would be nice to see some variety in the menu after all of these years. It would be very helpful if management had a list of... More

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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

I made my reservation 6 months in advance for a king suite. I checked in at noon and again at 4:30pm. My king suite room was not ready at 4:30 and then the desk clerk said it was no longer available and gave me a room with 2 queens. She provided no other explanation and did not apologize. I also... More

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Connecticut
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 15, 2014

Staff were helpful and friendly, room was clean and quiet. Two blocks away from Surprise Stadium where Spring Training MLB games are played. Stayed 4 nights to see baseball games. Pool outdoors was not heated and was too cool for a swim. WiFi was uneven but staff gave me tips to help. Reserve early if Spring Training is your keen... More

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Keller, Texas
Top Contributor
89 reviews 89 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 14, 2014

We stay at the Holiday Inn Express Surprise every year for Texas Rangers Spring Training. Always a wonderful experience! Rooms are spacious and clean. Staff is always exceptional - helpful, friendly and earnestly caring! We did experience TV problems on this stay. Every time we turned off the TV, when we turned it on again, we had to unplug it... More

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Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise

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