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Holiday Inn Express Surprise

2.5 of 5 16540 N Bullard, Surprise, AZ 85374
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Certificate of Excellence 2014
Holiday Inn Express Surprise
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Holiday Inn Express Surprise
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110 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kennewick, Washington
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this Holiday Inn Express on a number or occasions while visiting our Daughter & Family. We have ALWAYS found that this Holiday Inn Express consistently exceeds our expectations and we are very particular as to where we stay when traveling. The staff goes to great lengths to make you feel "at home". VERY clean, well maintained,... More

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review! Hope you got some quality time with your daughter and family! Ian - General Manager More

Las Vegas, Nevada, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, spacious room, great location, good breakfast, we stayed for a night in our way to Puerto Penasco, Mexico, we will come back if we need to go to Phoenix area, nearby you have several restaurants and close to the expressway.

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

We hope you had a great time in Rocky Point! Ian - General Manager More

4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

I have frequented this hotel before; and as before, I have had a wonderful experience. The staff here are very nice, helpful, and unassuming. They want you to have a fantastic visit here and have great outlooks on life. This hotel is very clean, very homey, and the rooms are fantastic as well. I have a room with a king... More

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San Diego, California
1 review
5 of 5 stars Reviewed August 30, 2014

I received assistance from three different hotel staff members. One helped at breakfast and was very pleasant. The front desk associate was very pleasant and helpful in helping me change rooms for a minor technical issue and the last was actually a cleaning associate who helped me get my bags past a hurdle. Most of the encounters did not occur... More

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Senior Contributor
35 reviews 35 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 7, 2014

I stayed here for 2 nights. I am reviewing this hotel as a mid-priced hotel, not a budget hotel. Good Hotel was either new or relatively new. Entire hotel was non-smoking. Room was spotless. Plenty of hot water in shower. Flat screen tv with many premium channels. Exterior of hotel and hotel grounds spotless. Staff always cleaning. Front desk staff... More

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Kaukauna, Wisconsin
4 reviews 4 reviews
4 of 5 stars Reviewed June 22, 2014

The breakfast was awesome every morning. The staff were very polite. The location was awesome. Right next to a road with lots of restaurants. Very comfortable and clean hotel. I would definitely recommend this hotel.

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

So glad you enjoyed the breakfast! Come back and see us. Ian More

Jacksonville, Florida
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

I always consider staying at this hotel whenever me and my family travels to AZ to visit relatives in Sun City, which is a few miles away. The room is clean, beds and pillows are comfortable. Staff as always nice. The complementary breakfast was not as good as it was, but it's free, how can you complain..

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Santa Rosa, CA, USA
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 26, 2014

I stayed at the Holiday Inn Express for the PacWest Tennis Championships. The location was perfect, only minutes away from the tennis complex. The hotel was neat, clean, and surprisingly quiet for a property housing multiple men's and women's college tennis teams. The staff was helpful and friendly offering suggestions for local restaurants and providing directions to nearby stores and... More

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Top Contributor
74 reviews 74 reviews
21 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 25, 2014

Nice HIE in keeping keeping with the HIE standard. Staff is attentive, friendly, and helpful. Good place to stay. The rooms are clean and bright. The morning breakfast was the standard HEI menu. It would be nice to see some variety in the menu after all of these years. It would be very helpful if management had a list of... More

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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2014

I made my reservation 6 months in advance for a king suite. I checked in at noon and again at 4:30pm. My king suite room was not ready at 4:30 and then the desk clerk said it was no longer available and gave me a room with 2 queens. She provided no other explanation and did not apologize. I also... More

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Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise

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Hotel & grounds (26)
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