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All 7 Surprise hotels

Holiday Inn Express Surprise

2.5 of 5 Hotel   |   16540 N Bullard, Surprise, AZ 85374
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Ranked #4 of 7 hotels in Surprise
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
Nancy_294 Seattle, Washington
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101 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I made my reservation 6 months in advance for a king suite. I checked in at noon and again at 4:30pm. My king suite room was not ready at 4:30 and then the desk clerk said it was no longer available and gave me a room with 2 queens. She provided no other explanation and did not apologize. I also... More

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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff were helpful and friendly, room was clean and quiet. Two blocks away from Surprise Stadium where Spring Training MLB games are played. Stayed 4 nights to see baseball games. Pool outdoors was not heated and was too cool for a swim. WiFi was uneven but staff gave me tips to help. Reserve early if Spring Training is your keen... More

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Keller, Texas
Top Contributor
81 reviews 81 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay at the Holiday Inn Express Surprise every year for Texas Rangers Spring Training. Always a wonderful experience! Rooms are spacious and clean. Staff is always exceptional - helpful, friendly and earnestly caring! We did experience TV problems on this stay. Every time we turned off the TV, when we turned it on again, we had to unplug it... More

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Minneapolis, MN
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2014

This hotel is in a great location and is very neat, clean and well maintained. We stayed here 1 night and would definitely stay here again. The bed is very high so if you are short it's a little challenging to get up on the bed but it was the most comfortable bed we had on our journey. The breakfast... More

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4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 27, 2014

Stayed in a suite at this hotel January 2014 and liked the room which had 2 queen beds. Beds were firm but a bit too high for senior disabled citizens. Asked for a step stool and was given a step ladder which we couldn't use. The free continental breakfast was good and had quite a selection. Staff was friendly and... More

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Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

MUD143, Thank you for reviewing our property. I am glad to hear that you enjoyed your stay with us. I am sorry that our beds were a little high and that we did not have a step stool for you to use. I will make sure to pick a couple up from the store so that they are available for... More

Santa Ynez, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

We've stayed at this hotel several times since it opened. Our experience has been very positive. It's extremely clean and well maintained. The staff from the front desk to housekeeping are very friendly and helpful. They make us feel welcome....like we're special guests. Highly recommend this hotel!

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3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2013

This is a great place to stay in Surprise, AZ. Right next to baseball stadium. Beautiful property, great staff and excellent breakfast. The hotel was completely full, but it was very quiet in the rooms. Nice outdoor area for walking and a nice pool area, although it was too cool for swimming while we were there.

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Top Contributor
102 reviews 102 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed December 7, 2013

Value-wise, this was a good pick for a two day stay. We would imagine that when the Grapefruit League of baseball is in session, that prices are much higher. The hotel is adjacent to many sporting facilities especially baseball, which leads to a lot of teams staying there. To their credit, parents or organizers keep the aderelin fuelled sporting rush... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Surprise, responded to this review

Dear trafdlo, Thank you for taking the time to provide feedback on your stay. It is unfortunate the value of the hotel prevented you from fully enjoying your time with us. We were truly pleased to see your scores for Cleanliness and Sleep Quality. We take all of the reviews we receive very seriously as they allow us to identify... More

Prescott Valley, Arizona
Top Contributor
74 reviews 74 reviews
41 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed November 17, 2013

We stayed here for two nights during a fastpitch softball tournament at Sunrise Farms. This is a great place to stay. It's a newer property, very clean and the staff is excellent. We used the pool and hot tub and they were both excellent. The hot breakfast is pretty standard for HI Express's; however, the staff working the breakfast kept... More

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Portland, Oregon
20 reviews 20 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2013

I was very pleased with our recent stay at the Holiday Inn Express in Surprise Arizona. Our room was clean and very quiet. The staff was very friendly and accommodating. The complimentary breakfast was varied each morning and the hostess was very friendly. The location is central for anything in Surprise.

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Additional Information about Holiday Inn Express Surprise

Also Known As:
Holiday Inn Express Surprise Hotel
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise
Address: 16540 N Bullard, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Official Description (provided by the hotel):
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 
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