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Days Inn and Suites Surprise

2.0 of 5
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12477 W. Bell Rd., Surprise, AZ 85374
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Days Inn and Suites Surprise
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Ranked #7 of 7 Hotels in Surprise
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4 of 5 stars reviewed yesterday
laurasS830WD Florence, Arizona
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294 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ellicott City, Maryland
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here two nights while visiting family in adjacent SunCity West. The room rate with AAA was good and we loved being able to have three queen size beds so our teen boys didn't have to share. The room had a microwave, small fridge, and room safe and the staff were pleasant and very responsive. Upon checking in, we... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you for your kind comments and feedback. We were happy to see that the room with three queen beds suited your needs perfectly, and that you appreciated the service provided by the staff. We hope to see you again soon. Marilyn Edwards Guest Service Manager More 

Pueblo, Colorado
5 of 5 stars Reviewed 1 week ago

The staff was very friendly and professional. Rooms are new and clean. Safe location. A bit far from where we needed to be, but a great value. Would definitely stay again. All ratings are excellent, except for the continental breakfast, which was average.

Review collected in partnership with Days Inn

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for your kind comments, we were happy to see how much you enjoyed your stay with us and that you found our hotel to be a good value. We hope to remain your hotel of choice in the area. Marilyn Edwards Guest Service Manager More 

Surprise
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This was probably my 5th time at this hotel & I will stay again the next time I visit my sister in SunCity. I have always been satisfied with the accommodations & cleanliness of the hotel. It is in a quiet & safe neighborhood; & a smaller hotel which I prefer & the beds are very comfortable. And I love... More 

Review collected in partnership with Days Inn

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

We appreciate your loyalty to our hotel, and thank you for sharing your experiences there with others. We are happy that our location suits your needs when in town to see your sister, and pleased to see how comfortable and clean you find the property. We look forward to seeing you again soon. Marilyn Edwards Guest Service manager More 

Casa Grande, Arizona
3 of 5 stars Reviewed 4 weeks ago

The stay was great, good customer service, nice, friendly and very helpful the only thing I was unhappy about was not getting refunded the day we did not stay there. I booked threw travel agency and the stated the supervisor of the Hotel would have the say if we would get our money back for leaving a day early. We... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for your comments and feedback, as our guest's input is very important to us. We are looking into our policies and procedures for early check outs, and will make the needed changes to improve our overall guest experiences. We hope to see you again very soon. Marilyn Edwards Guest Service Manager More 

Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel was great for the price. The room needed updating- furniture and bedding are dated and worn - however they had a nice flat screen in there with a microwave and a fridge The continental breakfast was meager no pastries or doughnuts. Waffles. Cereal and not much more. We came for the pool and we're not disappointed. It was... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for your comments, we were pleased to see that you enjoyed the accommodations and the amenities we provide, in particular the pool area. We hope to remain your hotel of choice in the area. Marilyn Edwards Guest Service Manager More 

El Centro, California
1 review
4 of 5 stars Reviewed June 24, 2015

I had reserved 6 rooms for 3 days due to a baseball tournament; the third second day my tem got eliminated so I tried to cancel the third day charges and was advised per a man names Andrew that since I has paid in advance I could not get refunded even though I told them about it at 10 am... More 

Review collected in partnership with Days Inn

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for your feedback and comments, and for sharing your experience with others. We apologize for the issue that occurred when you checked out earlier than planned, as it should have been addressed in a more professional manner. We hope that you will consider giving us another opportunity to exceed your expectations in the future, hope to... More 

Somerton, Arizona
1 review
5 of 5 stars Reviewed June 22, 2015

Our stay at this hotel was relaxing, staff were amazing and very helpful. We felt at home. A very special thank you to Myrna and Maria, you were very friendly, helpful and really made us feel welcomed. The rest of the staff were just as friendly and helpful as well, we just didn't get their names. Thank you.

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for your kind comments, and taking the time to share your experience at our hotel with others. We strive to provide superior service and accommodations, we were very pleased to see how much you appreciated the service provided by the entire team. We look forward to seeing you again soon. Marilyn Edwards Guest Service Manager More 

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4 photos of this hotel

Management photos: Courtesy of the property manager

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