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Days Inn and Suites Surprise

2.0 of 5
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12477 W. Bell Rd., Surprise, AZ 85374
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Days Inn and Suites Surprise
Best prices for: 1 room 1 guest
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Ranked #7 of 7 Hotels in Surprise
A recent review
5 of 5 stars reviewed 1 week ago
travisb353 Prescott, Arizona
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274 reviews from our community

Traveler rating
    89
    103
    50
    15
    17
See reviews for
115
55
27
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Prescott, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

Maria was the manager on duty when we stayed and she was great! Super helpful and enjoyable to speak with. Would come back again if we were able to deal with Maria on our next trip down to Litchfield park area.

Review collected in partnership with Days Inn

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

We sincerely appreciate your comments, and thank you for sharing your experience with others. We hope to remain your hotel of choice in the area, see you again soon!! Marilyn Edwards Guest Service Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I have stayed at the Days Inn & Suites in Surprise Arizona on our yearly vacation two years in a row. This hotel is always clean, quiet, comfortable and affordable. Located within walking distance to shopping and many restaurants. The manager Krystal and her staff are amazing...always there to help with anything that is needed. The complimentary... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

How rewarding it was for the staff to read your wonderful review, we sincerely appreciate your loyalty to our hotel and thank you for sharing your experience there with others. We look forward to seeing you again next year. Marilyn Edwards Guest Service Manager More 

Westminster, Colorado
1 review
5 of 5 stars Reviewed April 19, 2015

After a bad experience with another hotel we found the Days Inn and checked in and stayed for 4 days and was very good time. The people were very friendly and helpful. We would stay there again. The only thing that was wrong with the room was the toilet was to low for me. You need to rise them so... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

We sincerely appreciate your comments and your feedback regarding the height of the toilet. We are looking into what we can do to improve our guest's overall experience in this regard. We thank you very much four your 5 star review, and hope to see you again very soon. Marilyn Edwards Guest Service Manager More 

Kearney
2 reviews
5 of 5 stars Reviewed April 15, 2015

Other than having to deal with other hotels in the area with overpriced rooms due to the boring sport of baseball, let alone spring training baseball, our stay was great because we reserved far in advance to get our room for 3 days of our stay for $67 a day. There was no fitness room that we would generally use,... More 

Review collected in partnership with Days Inn

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

We were very sorry to hear about your spouse's broken foot, we hope the recovery goes smoothly. We sincerely appreciate you taking the time to post your comments and share your experience at our hotel with others. We look forward to remaining your hotel of choice in the area. Marilyn Edwards Guest Service Manager More 

Carlisle, Ohio
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2015

What a great experience! While the rooms may be a little dated the customer service provided by the staff was phenomenal! They are extremely accommodating and beyond helpful. The rooms were clean and the beds are comfortable! Breakfast was okay but could use some improvement.

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you for your comments, we were very pleased to see that the customer service you experienced exceeded your expectations. We hope to remain your hotel of choice in the area. Marilyn Edwards Guest Service manager More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed April 10, 2015

Stayed here for five days/four nights. Initially we were a little hesitant because of previous reviews....however, we were pleasantly surprised. Very clean,very accommodating, super friendly staff. The continental breakfast hit the spot and the front desk always offered to make coffee throughout the day if requested. They're on top of their game there with a very courteous and especially helpful... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for choosing our hotel, we sincerely appreciate your comments. We were pleased to see how much you enjoyed your stay, and we hope to see you again soon. Marilyn Edwards Guest Service Manager More 

Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 10, 2015

The Days Inn and Suites in Surprise is a newer mid-tier travel hotel and did not disappointment and is located close to the 60 (Grand Ave) on Bell Road. It has the typical rooms, continental breakfast area, and small pool. If you are looking for a Westin, Hilton, Hyatt, etc keep looking. But in the range of Holiday Inn Express,... More 

Was this review helpful? Yes
marilyn1714, Guest Relations Manager at Days Inn and Suites Surprise, responded to this review

Thank you very much for your comments, we were pleased to see that our location suited your needs, and that you found the hotel to be both clean and comfortable. We appreciate your feedback as we continue to strive to provide the best possible experience for our guests. We hope to see you again soon. Marilyn Edwards Guest Service manager More 

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4 photos of this hotel

Management photos: Courtesy of the property manager

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Prices are for 1 room, 2 adults
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