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All 7 Surprise hotels

Comfort Inn & Suites Surprise

2.5 of 5 Hotel   |   13337 West Grand Avenue, Surprise, AZ 85374
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89%
Ranked #5 of 7 hotels in Surprise
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 18, 2014
Robin A Mead, Washington
  • Overview
  • Reviews (48)
  • Photos (24)
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  • Room tips (13)
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48 people have reviewed this hotel

Traveler rating
    28
    14
    5
    1
    0
See reviews for
18
14
3
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Mead, Washington
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2014

We spent three nights at this hotel and really hated to leave! We had a handicapped accessible room because my husband is currently using a wheelchair. The room and bathroom were spacious and easy for him to maneuver around. The mattress was a dream and we slept soundly. Eric, the manager, and his staff were so helpful to my husband... More

Was this review helpful? Yes 1
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

We are so pleased to hear back from you regarding your stay with us. I am happy to hear that we were able to meet your needs and we do look forward to you returning to stay with us again. Great staff & wonderful guests makes for a great combination! Erik E Handschuh Operations Supervisor More

Aliso Viejo, California
1 review
5 of 5 stars Reviewed July 9, 2014

The Morales Family would like to thank the staff at Comfort Inn and Suites in Surprise AZ. We would especially like to thank Ryan, Andrea and Jaime for helping us out. Ryan booked us early morning on Friday @around 2:15 am. He made sure we had the right conjoining rooms and top notch customer service. Andrea called me to make... More

Was this review helpful? Yes
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for staying with us and letting us know about three of our employee's by name. We value our staff and glad to hear that you enjoyed your stay with us. More

Rio Rico, Arizona
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 29, 2014

I used tripadvisor to pick this one and the positive reviews were spot on. This was a larger room than I was expecting and very clean and comfortable. The breakfast wasn't a full sit down buffet but it was certainly better than the run of the mill continental breakfast you see at other locations. The check in/out was easy and... More

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for giving our Hotel a try after reading our reviews. We are glad to hear that you enjoyed your stay with us. More

Phoenix, AZ
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 27, 2014

I "ran away from home" for one night at the Comfort Inn & Suites yesterday, I had never stayed at this hotel before, and I was very pleasantly surprised by the exceptional cleanliness of the place and the helpfulness and courtesy of the staff. The room was not a true suite, but was large and comfortable. The grounds are not... More

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GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for letting us know about your stay with us. If you ever desire to "run away from home" again we would look forward to having you stay with us again. We are also a great place for out of town family and friends to stay! More

Milledgeville, Georgia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here for 8 nights while visiting family. Was traveling with my mom so we had the 2Q Accessible room with a Roll-In Shower. Friendly staff & clean hotel. The train does come through nearby, but in my opinion does not interfere with sleep. There is a Target & Lowe's next door, with other shops in between. There are several... More

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GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for your kind words and we are pleased to know that you enjoyed your stay with us. Our location to shopping and restaurants is definitely a plus... More

West Henrietta, New York
Top Contributor
52 reviews 52 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 5, 2014

...Handicapped parking provisions, appearance of the building and lot, location (close, but not too close to Phoenix), price, value, bed and bedding, room spaciousness, pool and hot tub, fitness center, cable tv, breakfast selection, and helpfulness of all of the staffers were more than adequate during our two-night stay this week. We swam both days, when air temps were near... More

Was this review helpful? Yes
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for the kind words. We are so please to hear that you enjoyed your stay with us. More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

Staying in the area in June a pool was a must. I was in town looking for a winter rental home. Everything was clean and comfortable. The front desk was very helpful and so was the computer and printer for my search!

Was this review helpful? Yes
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review

We are so glad to hear that you enjoyed your stay here with us. Let us know if you or your family & friends ever need a place to stay while her in town. We will be more then happy to make those reservations for you! More

Deming, NM
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2014

Stayed one night but wished it could have been more. Arrived early but was able to get into a room. It was clean fresh and up to date. Breakfast was amazingly good. The best part was the staff, very friendly and professional.

Was this review helpful? Yes
GMSurpriseComfort, Front Office Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for the kind words & we are glad that you enjoyed your stay with us. Hope to see you again! Erik E Handschuh Operations Supervisor More

1 review
5 of 5 stars Reviewed April 10, 2014

We came out to visit some ill family members, the hotel was sold out and each and every staff member went above and beyond for us. They really accommodated us and made us feel special and cared for what we were going through. I recommend this hotel to everyone! Awesome Breakfast as well.

Was this review helpful? Yes
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

We are so happy to hear that you enjoyed your stay with us. We do hope that your family members are feeling better. Thank you for the recomendation and we hope to see you again! More

Juneau
Top Contributor
55 reviews 55 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 8, 2014

I've been to many comfort inns over the years but this one rates the best. Friendly staff of course but most importantly the beds were pillow top soft, pillows were five star soft and comfortable and 4 of them with two designated as softer than the other two. Free breakfast was very good in a comfortable setting. Heated pool and... More

Was this review helpful? Yes
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for your kind words regarding your recent stay with us. Our new bedding package including the choice of firm or soft pillows are making a great statement. We hope to see you again! More

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Additional Information about Comfort Inn & Suites Surprise

Address: 13337 West Grand Avenue, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
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Also Known As:
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise

24 photos of this hotel

Management photos: Courtesy of the property manager

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Business center/function rooms (1)
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Room/suite (17)
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Hotel & grounds (3)
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Pool/beach area (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
86

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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