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All 7 Surprise hotels

Comfort Inn & Suites Surprise

2.5 of 5 Hotel   |   13337 West Grand Avenue, Surprise, AZ 85374
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Ranked #5 of 7 Hotels in Surprise
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Laurel R New York, United States
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51 reviews from our community

Traveler rating
    29
    15
    6
    1
    0
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20
14
3
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 7 nights while visiting family and it was very comfortable. Only issue was a neighboring room with an early-rising yappy dog. We complained, but that problem was not completely resolved until the dog and its people left. Pool deck needs a power wash too. Other than that, it was perfect. Super clean and comfortable, with comfy... More

Was this review helpful? Yes 1
TerraBruflodt, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for taking the time to complete our survey regarding your recent stay at our hotel, and for sharing your experience with other travelers. We are delighted to hear that you enjoyed your accommodations while visiting Surprise. We do apologize for the inconvienince of the dog barking. I understand how frustrating that can be, and I trust my staff... More

ANC
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very nice place, convenient to shopping and restaurants, and the staff was superb- very helpful and accommodating. However, when we were there the wi-fi was down, which was a major inconvenience for us as my wife and i both had work to do. After assuring us that it'd be fixed by the next day, we decided not to move to... More

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TerraBruflodt, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for taking the time to review our hotel, and share your experiences with other travelers! First and foremost, we would like to apologize for the lack of internet service while you were here. We understand how frustrating and Inconveniencing that was for all of our guests, and we appreciate your patience in the matter. We are happy to... More

Phoenix, Arizona
Top Contributor
57 reviews 57 reviews
44 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 9, 2014

This is just an amazing hotel and staff. It is probably the best run hotel I have seen in a long time. Jaime is awesome, she was such a big help when my plans were changed. The rooms are large and very clean, the beds are so comfortable and the bathroom is large and has a great shower. The breakfast... More

Was this review helpful? Yes 1
Mead, Washington
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2014

We spent three nights at this hotel and really hated to leave! We had a handicapped accessible room because my husband is currently using a wheelchair. The room and bathroom were spacious and easy for him to maneuver around. The mattress was a dream and we slept soundly. Eric, the manager, and his staff were so helpful to my husband... More

Was this review helpful? Yes 1
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

We are so pleased to hear back from you regarding your stay with us. I am happy to hear that we were able to meet your needs and we do look forward to you returning to stay with us again. Great staff & wonderful guests makes for a great combination! Erik E Handschuh Operations Supervisor More

Aliso Viejo, California
1 review
5 of 5 stars Reviewed July 9, 2014

The Morales Family would like to thank the staff at Comfort Inn and Suites in Surprise AZ. We would especially like to thank Ryan, Andrea and Jaime for helping us out. Ryan booked us early morning on Friday @around 2:15 am. He made sure we had the right conjoining rooms and top notch customer service. Andrea called me to make... More

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for staying with us and letting us know about three of our employee's by name. We value our staff and glad to hear that you enjoyed your stay with us. More

Rio Rico, Arizona
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 29, 2014

I used tripadvisor to pick this one and the positive reviews were spot on. This was a larger room than I was expecting and very clean and comfortable. The breakfast wasn't a full sit down buffet but it was certainly better than the run of the mill continental breakfast you see at other locations. The check in/out was easy and... More

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for giving our Hotel a try after reading our reviews. We are glad to hear that you enjoyed your stay with us. More

Phoenix, AZ
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 27, 2014

I "ran away from home" for one night at the Comfort Inn & Suites yesterday, I had never stayed at this hotel before, and I was very pleasantly surprised by the exceptional cleanliness of the place and the helpfulness and courtesy of the staff. The room was not a true suite, but was large and comfortable. The grounds are not... More

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GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for letting us know about your stay with us. If you ever desire to "run away from home" again we would look forward to having you stay with us again. We are also a great place for out of town family and friends to stay! More

Milledgeville, Georgia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here for 8 nights while visiting family. Was traveling with my mom so we had the 2Q Accessible room with a Roll-In Shower. Friendly staff & clean hotel. The train does come through nearby, but in my opinion does not interfere with sleep. There is a Target & Lowe's next door, with other shops in between. There are several... More

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GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for your kind words and we are pleased to know that you enjoyed your stay with us. Our location to shopping and restaurants is definitely a plus... More

West Henrietta, New York
Top Contributor
56 reviews 56 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 5, 2014

...Handicapped parking provisions, appearance of the building and lot, location (close, but not too close to Phoenix), price, value, bed and bedding, room spaciousness, pool and hot tub, fitness center, cable tv, breakfast selection, and helpfulness of all of the staffers were more than adequate during our two-night stay this week. We swam both days, when air temps were near... More

Was this review helpful? Yes
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for the kind words. We are so please to hear that you enjoyed your stay with us. More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

Staying in the area in June a pool was a must. I was in town looking for a winter rental home. Everything was clean and comfortable. The front desk was very helpful and so was the computer and printer for my search!

Was this review helpful? Yes
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review

We are so glad to hear that you enjoyed your stay here with us. Let us know if you or your family & friends ever need a place to stay while her in town. We will be more then happy to make those reservations for you! More

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Additional Information about Comfort Inn & Suites Surprise

Address: 13337 West Grand Avenue, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
Number of rooms: 86
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Also Known As:
Comfort Inn And Suites Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn Surprise

24 photos of this hotel

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