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Comfort Inn & Suites Surprise

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13337 West Grand Avenue, Surprise, AZ 85374
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Comfort Inn & Suites Surprise
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Comfort Inn & Suites Surprise
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Comfort Inn & Suites Surprise
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58 reviews from our community

Traveler rating
    33
    16
    7
    2
    0
See reviews for
21
16
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sedona, Arizona
Top Contributor
133 reviews 133 reviews
63 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed March 12, 2015

Great stay but...This is a cute little hotel in Surprise. Our check-in and check-out were seamless. A very nice lobby with the breakfast area right next to it. Very friendly staff. We had a gorgeous two room suite on the top floor that looked fairly recently redone. The room itself was very clean, decent water pressure, good towels good a/c.... More 

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Franklin, TN
Top Contributor
100 reviews 100 reviews
63 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 27, 2015

There are just a few hotel options in this northwest corner of the valley, and this Comfort Inn is a decent enough place. My stay was good, and staff were very friendly. The rooms were a little "tired", but seemed clean and I'm not too picky, either. My only real complaint is a small one, and that's that housekeeping seemed... More 

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Columbia
Senior Contributor
38 reviews 38 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2015

My husband and I have been wanting to take a vacation in Arizona, we wanted to be close to Phoenix, but not in it. After researching on TripAdvisor we decided to stay in Surprise, at the Comfort Inn. This was a great choice, I highly recommend this hotel.. This hotel is clean and nicely decorated, the staff is very accommodating... More 

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North Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 28, 2015

The staff was friendly and the room was nice. It was a satisfactory stay until.... I walked out to my car and found someone tried to break in to it. The handle was completely taken off. I filed a report with the police. It's too bad this happened. I will not stay here again because of that. There were two... More 

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Schertz, Texas, United States
1 review
5 of 5 stars Reviewed January 11, 2015

Traveling from San Antonio to Las Vegas, our experience started with Ryan being very professional and courteous as he checked my family and me in at 1:00AM. He answered all of questions and explained the awesome breakfast we were going to enjoy in a few short hours. The room was very clean and fresh smelling. Every amenity you could possible... More 

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Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed January 2, 2015

Staff is friendly and helpful they take pride in their work. Breakfast is wonderful Annette is such an asset she is friendly and keeps food refilled nicely - goes out of her way and choices change daily. Clean hotel. Comfortable beds. Nice pool/jacuzzi area. Laundry facilities. Fresh fruit, coffee and tea available at all times. Close to great shopping. Good... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

When we travel from San Antonio to Las Vegas for vacation, we stay at this hotel. This hotel is consistently clean, comfortable and affordable. Staff is friendly and complimentary breakfast is outstanding. Location is right along our route and surronding area is full of restaurant and shopping options. Love this hotel!

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New York, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

We stayed here for 7 nights while visiting family and it was very comfortable. Only issue was a neighboring room with an early-rising yappy dog. We complained, but that problem was not completely resolved until the dog and its people left. Pool deck needs a power wash too. Other than that, it was perfect. Super clean and comfortable, with comfy... More 

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TerraBruflodt, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for taking the time to complete our survey regarding your recent stay at our hotel, and for sharing your experience with other travelers. We are delighted to hear that you enjoyed your accommodations while visiting Surprise. We do apologize for the inconvienince of the dog barking. I understand how frustrating that can be, and I trust my staff... More 

ANC
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 3, 2014

Very nice place, convenient to shopping and restaurants, and the staff was superb- very helpful and accommodating. However, when we were there the wi-fi was down, which was a major inconvenience for us as my wife and i both had work to do. After assuring us that it'd be fixed by the next day, we decided not to move to... More 

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TerraBruflodt, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for taking the time to review our hotel, and share your experiences with other travelers! First and foremost, we would like to apologize for the lack of internet service while you were here. We understand how frustrating and Inconveniencing that was for all of our guests, and we appreciate your patience in the matter. We are happy to... More 

Phoenix, Arizona
Top Contributor
71 reviews 71 reviews
55 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 9, 2014

This is just an amazing hotel and staff. It is probably the best run hotel I have seen in a long time. Jaime is awesome, she was such a big help when my plans were changed. The rooms are large and very clean, the beds are so comfortable and the bathroom is large and has a great shower. The breakfast... More 

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