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Comfort Inn & Suites Surprise

2.5 of 5 13337 West Grand Avenue, Surprise, AZ 85374
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Certificate of Excellence 2014
Comfort Inn & Suites Surprise
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Comfort Inn & Suites Surprise
Comfort Inn & Suites Surprise
Comfort Inn & Suites Surprise
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57 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Franklin, TN
Top Contributor
98 reviews 98 reviews
62 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There are just a few hotel options in this northwest corner of the valley, and this Comfort Inn is a decent enough place. My stay was good, and staff were very friendly. The rooms were a little "tired", but seemed clean and I'm not too picky, either. My only real complaint is a small one, and that's that housekeeping seemed... More 

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Senior Contributor
38 reviews 38 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have been wanting to take a vacation in Arizona, we wanted to be close to Phoenix, but not in it. After researching on TripAdvisor we decided to stay in Surprise, at the Comfort Inn. This was a great choice, I highly recommend this hotel.. This hotel is clean and nicely decorated, the staff is very accommodating... More 

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North Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The staff was friendly and the room was nice. It was a satisfactory stay until.... I walked out to my car and found someone tried to break in to it. The handle was completely taken off. I filed a report with the police. It's too bad this happened. I will not stay here again because of that. There were two... More 

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Schertz, Texas, United States
1 review
5 of 5 stars Reviewed January 11, 2015

Traveling from San Antonio to Las Vegas, our experience started with Ryan being very professional and courteous as he checked my family and me in at 1:00AM. He answered all of questions and explained the awesome breakfast we were going to enjoy in a few short hours. The room was very clean and fresh smelling. Every amenity you could possible... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed January 2, 2015

Staff is friendly and helpful they take pride in their work. Breakfast is wonderful Annette is such an asset she is friendly and keeps food refilled nicely - goes out of her way and choices change daily. Clean hotel. Comfortable beds. Nice pool/jacuzzi area. Laundry facilities. Fresh fruit, coffee and tea available at all times. Close to great shopping. Good... More 

Review collected in partnership with La Quinta

Was this review helpful? Yes
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

When we travel from San Antonio to Las Vegas for vacation, we stay at this hotel. This hotel is consistently clean, comfortable and affordable. Staff is friendly and complimentary breakfast is outstanding. Location is right along our route and surronding area is full of restaurant and shopping options. Love this hotel!

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New York, United States
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

We stayed here for 7 nights while visiting family and it was very comfortable. Only issue was a neighboring room with an early-rising yappy dog. We complained, but that problem was not completely resolved until the dog and its people left. Pool deck needs a power wash too. Other than that, it was perfect. Super clean and comfortable, with comfy... More 

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TerraBruflodt, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for taking the time to complete our survey regarding your recent stay at our hotel, and for sharing your experience with other travelers. We are delighted to hear that you enjoyed your accommodations while visiting Surprise. We do apologize for the inconvienince of the dog barking. I understand how frustrating that can be, and I trust my staff... More 

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 3, 2014

Very nice place, convenient to shopping and restaurants, and the staff was superb- very helpful and accommodating. However, when we were there the wi-fi was down, which was a major inconvenience for us as my wife and i both had work to do. After assuring us that it'd be fixed by the next day, we decided not to move to... More 

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TerraBruflodt, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for taking the time to review our hotel, and share your experiences with other travelers! First and foremost, we would like to apologize for the lack of internet service while you were here. We understand how frustrating and Inconveniencing that was for all of our guests, and we appreciate your patience in the matter. We are happy to... More 

Phoenix, Arizona
Top Contributor
69 reviews 69 reviews
53 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 9, 2014

This is just an amazing hotel and staff. It is probably the best run hotel I have seen in a long time. Jaime is awesome, she was such a big help when my plans were changed. The rooms are large and very clean, the beds are so comfortable and the bathroom is large and has a great shower. The breakfast... More 

Was this review helpful? Yes 1
Mead, Washington
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2014

We spent three nights at this hotel and really hated to leave! We had a handicapped accessible room because my husband is currently using a wheelchair. The room and bathroom were spacious and easy for him to maneuver around. The mattress was a dream and we slept soundly. Eric, the manager, and his staff were so helpful to my husband... More 

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

We are so pleased to hear back from you regarding your stay with us. I am happy to hear that we were able to meet your needs and we do look forward to you returning to stay with us again. Great staff & wonderful guests makes for a great combination! Erik E Handschuh Operations Supervisor More 

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Additional Information about Comfort Inn & Suites Surprise

Address: 13337 West Grand Avenue, Surprise, AZ 85374
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
Number of rooms: 86
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Also Known As:
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise

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Room/suite (17)
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