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Comfort Inn & Suites Surprise

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13337 West Grand Avenue, Surprise, AZ 85374
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Comfort Inn & Suites Surprise
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64 Reviews from our TripAdvisor Community

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Traveler rating
    35
    18
    9
    2
    0
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25
17
4
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (21)
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Prineville OR
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Although accommodations were clean and service was friendly, this is a very noisy location with trucks and trains going by. I could hear my upstairs neighbors walking around, as well. I would not stay again.

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Surprise, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The stay was nice, I was having work done to my home so we decided to stay at this particular location, much to my shock the breakfast attendant Annette who seemed so friendly during the breakfast hours was very impolite outside of the property! My fiancé and I who happens to be black were standing outside the back door close... More 

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Tucson, Arizona
1 review
3 of 5 stars Reviewed June 20, 2015

The room was large and contemporary, but every piece of furniture was hard and uncomfortable, right down to the pillows. The blackout drapes barely cover the windows, so they are made moot by the bright light streaming in on all sides (it was bright enough to read by). The internet speed was good and there were lots of plugs, which... More 

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

We thank you for giving us your valued feedback about your stay with us. We will be using your response to help us make each guests stay with us the best it can be. We do hope that you do consider staying with us again. More 

Plano, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 15, 2015

This Comfort Inn & Suites in Surprise, AZ was an absolute delight to be staying for 3 nights/days. The entire staff was so cordial....always greeting you coming in or just walking past the desk! The music in the lobby was wonderful....perfect tone level, and for me, oldies playing all the time! The room was also very comfortable...and there were plenty... More 

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

We are so happy to hear that you enjoyed your stay with us! Thank you for sharing about your stay with us, we look forward to seeing you again! More 

Naugatuck, Connecticut
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 13, 2015

Nice hotel close to many restaurants and stores. Suite was spacious. Breakfast was o.k. Pool area was outside right off the driveway which was less than ideal. The staff was friendly and very helpful. Needed internet help and they printed out tickets for my flight. Very good hotel for the price.

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for letting us know about your stay with us. We look forward to have you stay with us again! More 

Las Vegas, NV
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 25, 2015

We recently spent one night at this hotel after a really stressful trip across the US from Florida, and after a day of driving in rain, fog, and wind. What a nice "Surprise" in Surprise, right outside of Phoenix. The staff was so friendly, the rooms were really nice, and the breakfast was great. We would stay there again on... More 

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you so much for staying with us. We are so pleased to hear from our guests. We hope to have you stay with us again! More 

Sedona, Arizona
Level Contributor
138 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed March 12, 2015

Great stay but...This is a cute little hotel in Surprise. Our check-in and check-out were seamless. A very nice lobby with the breakfast area right next to it. Very friendly staff. We had a gorgeous two room suite on the top floor that looked fairly recently redone. The room itself was very clean, decent water pressure, good towels good a/c.... More 

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GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review

Thank you for staying with us and we are always glad to get feedback from our guests. We will be sharing your feedback with all departments. More 

Franklin, TN
Level Contributor
108 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed February 27, 2015

There are just a few hotel options in this northwest corner of the valley, and this Comfort Inn is a decent enough place. My stay was good, and staff were very friendly. The rooms were a little "tired", but seemed clean and I'm not too picky, either. My only real complaint is a small one, and that's that housekeeping seemed... More 

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Columbia
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 22, 2015

My husband and I have been wanting to take a vacation in Arizona, we wanted to be close to Phoenix, but not in it. After researching on TripAdvisor we decided to stay in Surprise, at the Comfort Inn. This was a great choice, I highly recommend this hotel.. This hotel is clean and nicely decorated, the staff is very accommodating... More 

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North Las Vegas, Nevada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 28, 2015

The staff was friendly and the room was nice. It was a satisfactory stay until.... I walked out to my car and found someone tried to break in to it. The handle was completely taken off. I filed a report with the police. It's too bad this happened. I will not stay here again because of that. There were two... More 

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