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Hotel class 2.5 of 5
391 East Fry Blvd., Sierra Vista, AZ 85635
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Reviews you can trust

70% Recommend
3.5 of 5 stars 31 reviews
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By trip type
All (31)
[ Date ] [ Rating ]
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5 of 5 stars
dmandmith   2 contributions
Arizona
Oct 11, 2009 | Trip type: Business

This is an outstanding property with friendly staff. Everyone has a smile and asks if they can help in any way. Conveniently located with restraunts and shopping nearby. Room is very clean. Bed is very comfortable. Amenities such as refridgerator and microwave and coffee pot make this a great home away from home. more

Management response from
Melissa Bruckler, Manager

Thank you for your kind response. We love to hear from guests who have enjoyed our services and amenitites. We look forward to your next visit! Your Friends at the Sierra Suites

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5 of 5 stars
shootist71   1 contribution
Highland, MI
Sep 24, 2009 | Trip type: Family

The above line pretty well sums it up. The motel was very well maintained and clean. The courtyards were unique. The location was well centered to the area resturants and shopping. The employees were very friendly, helpful and professional. We stayed two extra nights longer than planned. more

Management response from
Melissa Bruckler, Management

We are so happy that you enjoyed your stay with us as well as our services and staff. We enjoyed having you as our guests and look forward to your next stay!

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3 of 5 stars
1armymom   1 contribution
Long Beach, cA
Aug 20, 2009 | Trip type: Solo travel

I arrived late but they held my room for me. The lobby of the hotel is Beautiful, the pool area and building courtyards are very well kept, a nice excercise room, The staff was friendly and helpful. My room was close to everything, very secure feeling. Parking was alright. Complementary breakfast & newspaper was very good, excellent selections, fresh fruits,... more

Management response from
Melissa Bruckler, Manager

First, let us thank you for your kind comments - we are so happy that you enjoyed our lobby, courtyards, complimentary breakfast and of course our friendly staff. That is so important to us as we strive hard each day to please our guests and provide a welcoming comfortable environment. We'd like to thank you for your suggestion of improving...

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1 of 5 stars
chad5506   1 contribution
tucson
Jul 14, 2009 | Trip type: Family
1/1 found this review helpful

Avoid this hotel like the plague. The staff was uniformly rude and hostile. The room was disgusting; the sink did not drain, so it contained sputem and other nasty stuff. The cigarette stench was overpowering. The so-called continental breakfast consisted mainly of stale doughnuts and pastries. Most disconcerting of all was the misleading manner in which the room charges were... more

Management response from
Melissa Bruckler, General Manager

We were quite concerned about your comments as we've never had such concerns regarding our staff, (especially Glen, who has been one of our guests' favorite staff members) not to mention the issues you experienced with your room. Based on the reservation we see that a King room was booked through Hotwire for 2 persons and an upgrade was later...

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1 of 5 stars
quailbird   1 contribution
Japan
Feb 1, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I stayed at Sierra Vista Suites on the night of January 31st. We checked in and I went to take a bath. When I went in the bathroom I found four pieces of different types of hair in and on the tub itself. On the floor around the tub I found several more. There was also a... more

Management response from
mbruckler, General Manager

I am submitting the letter I sent in response to the letter sent to me after your stay. Please know that i am more than happy to assist resolve guest concerns when they are brought to my attention during the guest stay. It is so difficult to assist in resolving concerns after the guest checks out. Please, Please -- when...

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5 of 5 stars
EVGR   36 contributions
Petersburg PA
Jan 3, 2009 | Trip type: Friends getaway

This is the third time we have stayed at this hotel and again were not disappointed! The staff is very nice and the rooms large and clean. The continental breakfast is good and service is fine. Some of our group of 7 visited the heated pool and spa and with outside temps in the 40s and 50s they enjoyed it... more

Management response from
mbruckler, Manager

Thank you so much for your kind comments. We strive daily to meet and exceed our guests' expectations. (and we love La Casita, too!)

Adequate...
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3 of 5 stars
dojodan   66 contributions
Phoenix, AZ
Sep 9, 2008 | Trip type: Business
2/3 found this review helpful

I stayed here on business this week and I had heard that this was basically the best business/budget hotel in Sierra Vista. I suppose because of that and reading some of the reviews I thought that this hotel would be much nicer. It certainly is adequate, but there is nothing overly impressive about it. The lobby is perhaps the most... more

Management response from
mbruckler, management representative

First, we are so happy to hear about our reputation as 'the best business hotel in Sierra Vista.' We are disappointed to hear that you weren't impressed by our rooms. We typically get many positive comments on our rooms. No, they are not all suites -- we have a range of standard rooms with king beds, very large double queen...

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4 of 5 stars
ZonaTripper   5 contributions
Alaska
Jan 26, 2008
1/2 found this review helpful

This was our third stay at Sierra Suites and another great one. I've always been pleased with the rooms and service. This time we had a double queen..the room was big! The beds were comfortable, plus we discovered they'd provided eight pillows. My biggest pet peeve with hotels is having to ask for extra pillows. Very thoughtful of Sierra Suites... more

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1 of 5 stars
tripforwork   1 contribution
Iowa
Jan 9, 2008
1/2 found this review helpful

I booked rooms at Sierra Suites after reading the reviews. Unfortunatly my experience was very poor and want others to know. The second night there I placed my request for a wake up call, and the next morning, non came. After calling the front desk and hearing lots of "sorry ", I was assured the bill would be adjusted (I... more

Management response from
mbruckler, on behalf of General Manager, Gaylene Wendle

We are so sorry that you did not enjoy your stay with us. As you can see from the other reviews, we do work very hard to provide excellent service. We've reviewed our records on your behalf and we show connecting rooms being booked and a wake-up call for one of the rooms being placed on the 2nd day of...

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4 of 5 stars
scrapsuzy   7 contributions
Peachtree City, Georgia
Jan 7, 2008 | Trip type: Couples
1/2 found this review helpful

Based on reviews here, we chose this hotel. After driving around town, we decided we had the best place in the area. Everything about our experience was pleasant. The staff were very friendly. The continental breakfast was plenty filling, and the set-up of the dining area was conducive to being social or spending some time with the morning paper. Our... more

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Sierra Suites Also Known As

  • Sierra Hotel Vista
Address: 391 East Fry Blvd., Sierra Vista, AZ 85635
Sierra Vista Hotels Sierra Suites
3.5/5.0
31