Not a bad hotel overall: decent location, nice property, but we had a bad start. Get to the hotel lobby, and there is a couple checking in at the front lobby with a hotel clerk. Another woman clerk stands to the side seemingly occupied with paperwork. Another woman, seemingly a manager, stands in the lobby area with no particular task...
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Dear Mozsacan,
You are correct, it was unprofessional and unacceptable for you to have been treated any way less than with respect and hospitality. As a Diamond member you are one of Hilton's most loyal customers and I appreciate your loyalty. I apologize for my staff and their indifference to you. I have passed on your review to our operations...